licensed practical nurse

registered nurse

nursing assistant

physical therapist

social worker

St. Peters Health Partners

Very clicky and lack of support unless you're personal friends with the click. The click was a big reason for an MD to be fired as they told the new manager untruths about the doctor's interactions with them and clients. Once that MD was fired, the patients left practice and the practice soon closed. Then I was moved to another ST. Peter's office where the manager catered to her higher ups and was the sweetest thing to them and very few senior nurses she counted on, that was it. When her dog died, she took time off as her children were upset and she talked about the dog's spirit visiting...as I recall, but when my child was diagnosed with cancer and I found this out on the job, the fake cross wearing Christian she is could care less. I was not allowed to receive a call from MSK in NYC to arrange for my child's treatment. She looked at me sternly and said "At Lunch". How did that b... think I could function before making the phone call? I roomed patients and obviously all cried out, patients looked at me and I told them about my news, then my cell vibrated in my pocket, so I asked if they would mind if I answered the call that it was the hospital. The couple said "of course, answer it." Once I made arrangements for my daughter, which took whole 2 minutes, I continued to work the rest of the day. With in 3 days, on wed.6/21/2017 I brought my daughter to MSK where she was hospitalized immediately as she was struggling to breathe. The leukemia team nor did my daughter and I think we'd stay there for the next 6 months, but I sent a text message to my manager Amy that I am with my daughter at MSK and she is hospitalized and I needed to be there as many decisions were being made. She texted me back "You need a doctor's note, and we need to talk". I texted her a photo of a note from MSK and said "No problem."  I showed the text to other nurses and the doctor, telling them this is the response from my manager. Their jaws dropped in disbelief at coldness of another human being and especially a nurse. They said "you're not going to continue to work there, are you?" She never asked how my daughter was, never wished her good luck, never showed any concern for another human being. This is a nurse! Needless to say I never returned to that job and even did not go back for my stethoscope. After my daughter's treatment, I was blessed with a great job, great coworkers and almost double hourly pay! Thank God my daughter survived and is in remission. I pray for her healthy long life and I thank a coworker, another nurse at st. Peters,  who was actually antagonistic towards me, but was supportive and helpful during that horrible time in my and my child's life. She printed out the phone number for MSK and said" you call the number now". I am grateful for her and I thank her for that …and I wish her well. I understand  that practice closed as well. I am not surprised.

Working as a Patient Care Technician in the Emergency Department (Emergency Department Technician) was overall a rewarding experience. The physicians were great to work with, patients made the role meaningful, and upper management was supportive. Middle management was less so at times and changed frequently, with people often swapping roles even if they stayed on. The positive to that was if you didn't like someone they would likely leave or change positions. The in-class training was thorough and set me up well for the job.

The hands-on training, however, could be improved. Too much of it relied on techs teaching other techs, which is essentially unlicensed staff training unlicensed staff. Some of them are still teenagers. This often led to repeated mistakes or bad habits being perpetuated and, at times, could put patients and diagnostic accuracy at risk. Venipuncture should be taught directly by the phlebotomy team, and EKGs were inconsistent since everyone did them differently. Quality check-ins were limited during training, and non-existent after training, so skills weren’t standardized.

Short staffing also created challenges. Agency nurses sometimes stepped in and shifted the work culture. Younger RNs with little experience were promoted to charge nurses quickly, and there were a lot of charge nurses, meanwhile more seasoned nurses were pushed toward burnout, which made for some rough times.

I was surprised to see the CEO’s approval rating as lower than average. He is a physician who still practices in the ED, and he is one of the kindest, most skilled, and compassionate physicians I have ever met. It was a joy to work with him and to see him practice medicine and improve the lives of each patient he cared for.

Even with the challenges, I came away with a meaningful experience and would work here again. The positive relationships with patients, physicians, and leadership made it worthwhile, and I’m glad I had the chance to be part of the department.

I worked for St. Peter's Health partners and Seton Health Prior to the merger, for 7 years. Never had a real day off as things had to be done daily, and either the office or direct supervisor contacted me every day. Very low pay, and little to no opportunities for advancement in the Medical Associates division. Males are always overlooked, and over the course of 7 years, I saw nearly every management position filled with females. This is fine if the qualifications were equal, but sadly this was not the case. Even all stars are simply left to rot in their practices, while incompetents are given the promotions. Top management are only concerned with profits, which would be fine except St. Peter's is supposed to be a non-profit organization. The only pros are there are some great physicians, clinical and clerical staff. Sadly once good staff leave for better pay, it takes months to replace them, while the rest of the staff gets burned out covering unfilled positions. The company is obsessed with quality certifications that give them one time payments, and leave physicians overwhelmed with data entry during patient visits. This leaves patients feeling ignored, and leads to both physician turnover and patient drain as they leave hoping to find a doctor who can pay attention to them at a visit. Staff get benefits like high priced/low quality health insurance, and 6 "paid holidays" that staff must use their earned PTO to actually pay themselves. This eats into their time, leaving staff with few days to use for actual personal use. The culture is toxic and I hope things can be turned around for the sake of the great staff. Sadly, the current upper management brought in from Chicago and Kansas City are not up to the task and will leave the company gotten and hollow.

Senior Management is visionless and indifferent and obscenely overpaid considering what they pay staff. Counselors w/Masters Degrees & $80k student debt being paid $16/hour to provide life-saving care to your family members, your children. The pressure to complete paperwork on time and process patients are enormous and emotionally overwhelming for the young staff. The focus is on making money for the organization through intake assessments. Assessments bring in a lot of money as do the drug screens, which are sent to none other than St. Peter's own laboratory. SPARC hires recent college graduates, who stick around just long enough to earn hours for licenses and credentials then leave for much better paying jobs at other area agencies.They rely on interns to run groups. SPARC does nothing to recruit and keep qualified counselors (literally, nothing!). Many of the counselors are trainees. The clinics are woefully understaffed as a result of management's unwillingness to pay a fair wage to keep good counselors.Turnover is very high, especially the inpatient rehab. Morale very low. All of this negatively impacts patient care. The counselors are well-meaning and desire to help. The agency capitalizes on the enthusiasm of young, new clinicians and burns them out faster than anything you've ever seen. The only perk is, because they are a hospital system, they can provide a good health plan. An attempt to form a union was successfully thwarted by SPHP Management to keep wages low. Truly, these people ought to be ashamed of themselves for how much they pay their counselors and what they demand from them. Ultimately, SPARC is a money mill for St. Peter's Health Partners and that is all that matters to them.

Based on long time employment at this location - there is unprofessional management and staff at the Troy, New York location and employees are expected to know more than their fair share prior to working here.  There is an unhealthy atmosphere of having to learn on your own and figure out things on a trial and error basis.  The onsite management regularly goes out shopping for groceries next door on company time along with running personal errands and is not experienced for the position and delegates responsibilities to x-ray tech and nurse.

Culture = non existent and there are complaints on online social media about employees submitted by other employees.

Staff consistently lies about anything and everything according to their opinionated opinions.  Treatment daily is in a very unprofessional manner, with negative criticism abundant. 

Federal and State Law for DOT Truck and Bus Driver Physicals are to be falsified in favor of Truck and Bus Drivers even if they do not qualify for the road.

Regular fingers shaking in staff's face, tongues stuck out at staff by other employees and management.

Work environment is disrespectful - awful.  Many changes are needed and necessary at this location as the employees seem very discouraged on a regular basis due to the conduct and actions by a few employees.

The most enjoyable part of the job is the actual helping out the patients with their medical conditions, addressing them and making sure that they are on the road to recovery for their health.

St Peter's Health Partners is a health system that is growing and the emphasis is always on the patient.
My Co-workers are some of the best I have ever had the opportunity to work with.
The management of this facility is continuing to be fine tuned as the current merger unfolds, and the needs of the system are honed to the  patient care emphasis.
Typical day at work is approximately 75 % computer work, and 25 % patient care.  I have to Input all specimens of each patient in the computer with complete accuracy and order the correct test required. That is one of the hardest parts of this job, because the patient care depends on my accuracy.
I have been able to work at several different locations, transitioning with ease between sites.  I often must work alone, and am able to do so with the confidence of my supervisors and upper management.  The most enjoyable part of my job is in knowing that I have helped in some way a patient on their road to recovery.  I love to see and help the patients that I encounter.
I have patients that request ME to draw their blood because I have been very successful and very compassionate with them.  They feel that I am the best for them.  Nurses have requested me to draw difficult patients and know that the patients will be drawn successfully approximately 90% of the time.  I very rarely miss a patient.

As a Certified Phlebotomy Technician, it is imperative that one attains a certain number of "pokes." After I finished my schooling and certification, I was in a quandary. I had the education and the great skills necessary to get a job as a Phlebotomist, but I was unable to attain a job due to not having enough practical experience. So, I became a Volunteer in July to acquire more pokes and have really enjoyed every moment of it. 

My hours per week vary substantially, so I cannot speak to the everyday culture of St. Pete's Health as a workplace. But when I AM there, I feel a strong sense of community, commitment to care, and incredible professionalism from not only my Supervisor in the Wellness Center, but also to the other volunteers who work
beside me. Everyone has been super helpful in my quest to gain the experience and knowledge necessary for a full-time position in Phlebotomy.

A typical day of work for me involves arriving to work dressed in professional black scrubs, and setting up privacy screenings and blood pressure cuffs for health and wellness checks.  Blood draw and lab equipment is also set up at that time.

The most enjoyable part of my job is actually performing blood draws on patients and connecting with them individually. The most difficult part of my job is calming those uncomfortable and/or have a phobia of needles.

I have learned proficiency and absolute accuracy in my field.

Overall, it was a relatively good place to work. The fellow transporters were pretty friendly, although sitting around and talking wasn't why you were there, of course. The job kept you on your feet, and you burned a lot of calories pushing stretchers and beds all day. We used Cisco pagers to receive our transport jobs, and mark their status (accepted, started, finished, or canceled).We had a 5-minute rule, which meant that if the patient wasn't ready to go in 5 minutes for whatever reason, we had to use our pagers to call the front desk and cancel the task. If you were taking too long to move, dispatch would call you and ask what was taking too long. The manager was very understanding and would listen to you if you needed to vent or just had work concerns/suggestions. Things were going well overall, until my EAP counselor broke confidentiality for something small and work-unrelated that I told her, which wasn't interfering with my performance in any way, and I wasn't a danger to myself or others. That was when I realized that HR is not your friend, and neither is EAP. I was put on leave for no fault of my own, against my wishes and better need, and therefore I left.

My position at St Peter's Health Partners was very convenient for me. It was eight minutes from my house. I love paper work, and had plenty of it to keep my busy. For 9 years, I was a Medical Records Clerk and enjoyed it very much.
     My duties included putting medical reports in patient charts and filing the charts away.  When paper records were no longer the norm and  electronic records were mandated, I was placed up in front of the practice in reception where I answered phones, and checked in patients. I also tasked nurses questions or messages from patients on the phone which was rewarding.  I had to determine what patients needed attention immediately and what patients could wait a bit for their answers. 
     I liked this very much, but honestly preferred the paper records better. My co workers helped get the job done as well and were team players.  If an employee needed help, it was always there.
     I would say, the hardest part of my job, was when I had to ask for help.  I like being able to solve problems myself.

- Reviews workload distribution and adjusts scheduled staff to workload, therefore minimizing patient delays upon presentation.
- Conducting registration interviews with patient or patient representative in a HIPPA-compliant format.
- Ensuring that insurance is verified by registration staff for date of service.
- Monitoring cashier functions as to adherence to hospital's security and internal cash control policies and procedures.
- Assists with the training of new employees and incumbents relative to Patient Access Departmental policies and procedures required for reimbursement.
- Overseeing time of service copay collections.
- Assisting the department supervisor in hiring, firing and disciplining registration staff in accordance with hospital policies and procedures.
- Assisting in the evaluation process.
- Conducting periodic quality audits, via sampling of registrations to ensure data integrity.
- Working collaboratively to resolve operational issues with patients, physicians, patient care staff, ancillary departments and patient financial services.
- Disseminating information to staff regarding changes in rules, regulations and departmental policies and procedures.

Top Job Titles	Average Salary
Licensed practical nurse 19 salaries reported	$28.13 per hour
Registered nurse 6 salaries reported	$38.06 per hour
Nursing assistant 4 salaries reported	$20.64 per hour
Physical therapist 9 salaries reported	$43.39 per hour
Social worker 3 salaries reported	$35.99 per hour

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