fellow

senior program specialist

health specialist

healthcare specialist

public health engineer

Staffing Solutions Organization LLC (SSO)

I worked for SSO twice within the same division as an embedded staff within the NYS Department of Health.  

My first experience with SSO and DOH was extremely positive.  We had a small team of staff who supported each other, and it was an inclusive environment and experience.  When I left the organization due to relocation, I missed the team as well as the role and the various stakeholders we worked with.   I learned a lot in the three plus years I was there and felt my skills as a professional were enhanced. 

When I experienced an unexpected event and was seeking employment last year, I reached out to a former director I had worked with and was able to return to the same projects I was working on previously, via SSO.  

When I returned, there was a lot of change.  There were many positives; remote work and flexibility, work/life balance, learning and development professionally, the work itself, reuniting with some colleagues from the past.  However, the negatives began to show.  There was a significant increase in hierarchy within the division as well as an increase in the number of management staff.  In my one year of returning to work there, I had 4-6 different supervisors.  It felt oversaturated with unnecessary hierarchy.  In addition, my direct supervisor was extremely unprofessional; always talking badly about other staff, managers, and stakeholders in my individual supervision meetings.  Over time, my supervisor became less supportive, more critical, more judgmental, and retaliatory.  They had a tendency to talk over staff in meetings and dominate conversations -- and with that, I addressed the behavior in a meeting.  This was the same week our annual evaluations were due, and when I received my annual evaluation, there were written concerns about my "unprofessional communication with internal and external stakeholders".  It's interesting that none of those concerns (as well as other negative remarks she wrote on my evaluation) were ever addressed with me directly before receiving my evaluation.  Following my annual evaluation, as well as a conversation with my direct supervisor (and her supervisor), my direct supervisor began to increase her monitoring of my work and time spent on projects.  After a series of disrespectful emails, I finally decided to resign and just step away completely from the role.

When human resources contacted me, they noted an investigation was occurring regarding the matter.  They told me they wish I did not resign but they understood why I did.  They informed me I was re-hirable with the organization and invited me to apply for roles with PCG as well as SSO.  After that, communication from SSO focused on my return of laptop/state equipment, as well as they informed me that "no other employees noted any concerns with the supervisor", and that they felt it was probably an individually specific incident.  No one from my team contacted me following my resignation, to see how I was doing, or to apologize.  It was like I was crazy or something.  Interestingly enough, my mental health was something frequently referenced in my meeting to go over my annual evaluation - to which I am pretty sure is discrimination.

I applied to multiple roles with PCG and SSO following my experience- I figured if there were positives, maybe a different division or project may be a better option.  However, never received a call back for any role I applied to after resigning.  

The reality is, SSO will always protect the state and management over individuals, because the funding provides SSO the ability to keep operating.  People do not care about what is right and wrong, unjust, or unfair -- they care about money and protecting theirs as well as the government's image.  No matter how many years you have been employed by them or how much you have contributed to the projects.

A typical work day is 8 hours and consists of making outbound calls to give up to date guidance and instruction for individuals that have tested positive for Covid-19. 
I’ve learned a lot in this position from the trainings provided free of cost.
Team Supervisors are very supportive, professional, and informative.
Workplace culture is all inclusive making it possible to meet and work with others from various cultures and work backgrounds. 
I would say the hardest part of the job is trying to help people that become belligerent and how to quickly deescalate the situation without taking it personally.
The most enjoyable part of this job is connecting with individuals, and offering services they may need during these unprecedented times.

The primary company is PCG.  No complaints.  

New hires and some that were made to transfer to a subsidiary company, around 2019, called SSO-Staffing Solutions Organization, have had an extremely difficult time dealing with the HR Department of SSO.  The HR Department is very difficult to get in touch with.  Email appears to be the primary contact and are never answered in a timely manner.  A lot of the HR tasks end up being left for the employee to complete.  The HR support is virtually non-existent.  The way employees are made to feel, are as if they are the red-headed step children of the company.  The culture of SSO does not feel inclusive at least via their HR Department.  It is very disappointing and frustrating.  

However, PCG is a great and professional company that cares for their employees, is inclusive, and has an HR Department that works for and not against their staff.

The specific agency of which I am contracted, is an incredible work environment. The environment promotes learning, creativity and is overall welcoming. The atmosphere is building new professional development and learning environments. There is a genuine sense of purpose in the work that I do. The team is consistently building each other up and supporting one another. The work is hybrid but the leadership is understanding when problems arise and allow for flexibility as long as you’re doing your job. The downside is HR and the benefits. The health insurance plans are expensive. The vacation time is minimal. HR consistently changes policies with little notice. And there is apparent inconsistency in salaries within similar job titles. 

As a COVID 19 contact tracer/case investigator working for SSO, many spur of the moment procedures were put in place without training or at least minimal background info. I think that the never ending changes brought upon us by the CDC and local Health Departments, made communications to patients/contacts very confusing at times. I do believe that not all the Supervisors on this project were trained properly as they did not know or at least display good communication skills. Overall, it was a great job and I am proud to say I worked for almost 1 1/2 years helping to control the COVID 19 surges of the Pandemic by informing everyone of what to do and how!

This was the most unsatisfying job ever in my entire career. Management acts like high school bullies and play favorites 90% of the time. There is absolutely no room for growth. Management will choose who they like and if you are not chosen they will do everything in their power to get you fired. Training is a joke and there is no consistency. The company fails to mention that the job is strictly data entry. The only socialization you have with other people is the whispers of gossip you hear from your desk from management. They will fire you on the spot if they don’t like you. Please don’t leave a job because you think this may be greener. It is ABSOLUTELY NOT GREENER. If anything it’s is brown and decaying. DO NOT WORK FOR PCG SSO!!

What is the best part of working at the company?
Being able to work Remote and hybrid positions.  Being given the opportunity to train for a position that you made not completely be knowledgeable in.

What is the most stressful part about working at the company?
There is nothing that I know of.

What is the work environment and culture like at the company?
Food pantry and community service serving and meeting the needs of various cultures 

What is a typical day like for you at the company?
Answering phone, typing, filing, customer service, resourcing customers to different organizations if we are not able to assist.  Ordering food, packing, distribution.

Working as a remote Contact Tracer/Case Investigator/School Specialist with PCG Staffing Solutions LLC was an amazing experience. 

If I could have stayed at this job I would have been thrilled. 
Of course, as a contract position, we all knew that the end would come, but I was able to work my way up the ladder for almost two years, and made it to the final cuts. 

This job was definitely a highlight of my 45 years of employment. We were well-compensated, amply trained and educated about Public Health, worked with outstanding Epidemiologists, and built a team of compassionate individuals.
I cannot say enough about this company.


What is the best part of working at the company?
The thing I like best is, I learned alot working for this company.  If I got confused with what I'm suppose to do I can always get with a supervisor. 

What is the most stressful part about working at the company?
When I couldn't get the help I needed.

What is the work environment and culture like at the company?
It's diverse,  of course you do run across one or two people that will cause a problem, but I always get it handled through my supervisor. 

What is a typical day like for you at the company?
Fast pace, Knowledge, Interesting.

I started working for SSO during the pandemic as a contact tracer. Since then, I have been worked on multiple projects and have been promoted. The pay is fair and so is the work from home arrangement. To be honest, this is the best company I've ever worked for. The only con to working here is that the contracts don't last forever and sometimes towards the end of the contract your next job is uncertain. Worst comes to worst, you can go on unemployment until another contract starts. Contracts can run anywhere from a few months to a few years. 

Top Job Titles	Average Salary
Fellow 24 salaries reported	$29.27 per hour
Senior program specialist 9 salaries reported	$64,289 per year
Health specialist 9 salaries reported	$27.67 per hour
Healthcare specialist 8 salaries reported	$26.29 per hour
Public health engineer 1 salary reported	$35.00 per hour

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