food runner

server

member services representative

Star Cinema Grill

Depending on the position that is worked at the company, the typical workday differs, and the days are inconsistent. At Star Cinema Grill first and foremost, you are a team player. Every position, including management, is expected to help in the kitchen, running food, making trays, and even assisting in the drink station, if it gets busy. While most positions are standard, there is heavy flexibility. Bartenders are expected to run the box office if it's slow or too busy in the kitchen, the box office is expected to be in the kitchen or clean theaters during busy periods. servers are expected to become runners when the kitchen is overloaded, and runners are expected to run food, make trays, clean theaters, and bathrooms, and have ample flexibility throughout all shifts. 

At the Cypress location, the management was willing to work with their employees and provided an ample work environment, but the pay is subpar and other locations suffer from bad management who don't care for their employees. The job is physically demanding, especially as a runner, and if you are in a lead position, it becomes mentally demanding as well. There is an extremely high turnover rate for the company as a whole, mostly due to the demands of the job in comparison to the low pay. 

As for the workplace culture, everyone is pretty friendly to each other, but it is extremely gossip heavy and there is blatant favoritism on the job. There is also a large disconect between different departments, especially with BOH and FOH. The majority of the workforce is between 16 and 24 which plays into the environment curated. 

I enjoyed my time here at star cinema grill, however there is definitely room for improvement- fundamentally. Nothing will change after years of requests (turn down trailers for better interactions with guests, apply automatic 10% tip on tabs over $100, provide an end time for shifts, etc.) so don't even try. When you start, you will be the bottom of the barrel getting minimum wage when you deserve at least $9 an hour. Im not sure why they think there is ANY incentive to stay if you're a food runner because you can go LITERALLY anywhere else and do SIGNIFICANTLY less work and get paid the at least same or probably better!!!!!!! For this reason the turnover rate is so high. If you manage to get through running, being a server comes with the potential to leave with $50-$400 a night though. However, this isn't a traditional restaurant so no matter what, some people will not see you as a server and you wont get paid what you deserve. I've never gotten "stiffed" (not tipped) at any other place in my life as much as I have been here because of what I assume is the nature of the environment. Im pretty sure my average tip percentage was 9% per tab which is terrible but you could have so many tabs by the end of the night that it adds up to a lot. Overall though, I will say it is a lot of fun and the managers are for the most part competent. Like I said though, there are just so many fundamental flaws I believe. 

How one's work day progresses is determined by several factors like what movies one is serving, what group of theaters one is working, the day and time of day, and if you are solely taking on said group of theaters alone or with a companion. Serving at Star Cinema Grill is not typical in the sense that there is less guest-server interactions than other restaurant businesses. In a sense quantity is valued over quality due to efficiency in labor costs, but such occurrences, however, do not hinder one's ability to give good service. The work staff is divided into management, food runner, servers, and kitchen; all four have unique archetypal characteristics, however, servers and food runners are almost exclusively under 25 years of age. Although I appreciate being able to relate with my younger co-workers, a more seasoned and mature server staff would eliminate many flaws present in a young workforce; to name a few; taking responsibility, learning and working towards a unified workforce, and understanding the importance of one's job. The hardest part of the job is being tolerant of the 70+ tables a day a single server may be dealing with and not breaking down from the physical and mental stresses of being a Star Cinema Grill server. The most enjoyable part of the day is leaving work with tips that most would make in two weeks.

You will be taught everything you need to know to be successful. Don't be afraid to ask questions! Typical day at work would be to clock in, meet with your team lead and they will go over what the day will look like as well as what tasks you need to complete before the end of your shift, then go to your assigned station.
Managers are kind and understanding, but also serious when need be (I love all of the managers at SCG MO City).
Workplace culture is chill, most of the employees usually just try to get by with their shift.
Hardest part of the job would be the standing around and wearing your all black uniform during the summer. You aren't allowed to sit down, however most of us find different ways to get around that.
Most enjoyable part would be prepping condiments, the kitchen blasting music, and the free movies + popcorn + drinks.
This is a great place for a first job incase nowhere else has called back, you learn a lot of stuff about the hospitality industry and you can move to different roles pretty quickly here if they see you're performing well.

At Star Cinema Grill CityCentre, I work in a fast-paced, customer-focused movie theater restaurant where guests order food and drinks to their seats during movies. My main responsibilities include running food and drinks to guests quickly while ensuring they receive the correct orders and maintaining a positive, polite attitude. On some shifts, I help clean theaters between showings, picking up trash, wiping down seats, and preparing the theater for the next guests. This part of the job requires speed and teamwork with other staff to keep movies on schedule while maintaining a clean environment.

I also check on guests during the movie to refill drinks or address any concerns, balancing quiet, respectful service in the dark with quick response times. I handle cash and tickets, and sometimes I assist in the kitchen by delivering food from the kitchen window to runners. The job requires standing and walking for long periods, carrying trays, and maintaining energy during busy weekends or blockbuster openings. Tips are a part of my income, so providing good service is important. Overall, I help create a smooth, enjoyable dining and movie experience for guests while learning to multitask under pressure.

A typical day involved running out food and beverages to guests in the theaters, cleaning any area's that needed to be clean and helping the bar since I was old enough to do so. I learned mostly on the struggles a new location may face and that ties to management since it was such a mixed bag. Some managers were genuinely trying to run the place the best they could, and the rest were too busy being two-faced to actually do their job. The culture was extremely dramatic, a lot of high schools and young adults brought a lot of drama coupled with the bad eggs in management made every day a guessing game of who was quitting or getting fired. The hardest part of the job was just the work load, a lot of physical labor for not very high pay. The most enjoyable part was the people I worked with but as more started leaving, the less I wanted to be there and helped lead to my resignation.

If this company does still interest you I do not recommend it as a first job, you just do so much it helps to already be familiar with a work place environment so it doesn't hit you like a ton of bricks. Try to stay out of drama and you'll be fine.

A typical day at my job would be on the weekends, Because that is our busyiest time of the whole week. Brings all kinds of people in who are wanting to watch a movie and eat a hot meal. The dinner rush would be between 6:00-8:00 pm. We would stay busy between those times and won't stop till close to 9:00 pm which would bring our slowest group in who would watch a night movie. Gives us time to catch up, take a break and clean up. Management- I would have to be honest about this management at my job is not very professional. Work place Culture, We stay busy and get our work done. Hardest part of my job would be when we're short on staff and we need the managers to help us out sometimes in the kitchen. Sometimes it gets stressful but we get the job done and make our customers happy satisfied. The most enjoyable part of my job has to be the nice co wokers i work with. We're all friends and get along and I always look foward going to work and working with each other. It's a fun and easy job so i enjoy it and being there.

Overall, the experience is really chill with people there that can always help out. On a typical work day for a runner, you have to always be on your feet and giving either food or drinks out fairly quick .You also need to have balance otherwise you'll have a hard time starting, but overall its pretty simple, though holidays and weekends can be very fast passed especially when understaffed. Box office same, they teach you the kiosk and cash register, which is simple too, you will just have to talk more with people and be outgoing when welcoming them when they walk in. You have to know the box office policies and rules of the company and answer phone calls and keep the front clean. The environment I really love and the managers are chill and young like most of the staff as well.

No unnatural hair colors, but there are co-workers that have burgundy/pink hair
No bag packs/big purses were allowed and that only small/clear bags were allowed. Front of house employees are allowed to bring bag backs/big purses. I wasn't told at the interview or at orientation only when I offically started working. 
Don't get terminated/fail to give 2 weeks notice you'd get banned from enjoying a movie here. 
The career page is a lie. Dishwasher job is NOT full-time, but part-time. You will NOT get paid what they said on the career page on any job. 
Company puts profit over employees and they expect you to check the schedule every-day because they constant change your schedule. You have to get permission to do everything, but use the restroom. 
Free employee meal is limited to kid's meals which 7 menu items. 
False accusations without providing proof. 

A typical day at work would consist of signing in going to the kitchen waiting for orders to be put in then brining them to guests in their theaters.I learned how to approach guests in a proper manner, and how to work as a team.Everyone was always in an amazing mood and even if I came in not having the greatest of days they knew just how to make me smile and enjoy my time at work.Th hardest part of the job would probably be the running of food and drinks just because of the fact that it was a movie theater so you had to accommodate to the guest and make sure not to block the movie screen while bring their orders. Definitely the most enjoyable part of the job was my co workers.

Top Job Titles	Average Salary
Food runner 2 salaries reported	$48.44 per hour
Server 3 salaries reported	$13.67 per hour
Member services representative 1 salary reported	$15.84 per hour

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