truck driver

local driver

tanker driver

chauffeur

terminal manager

Star Transportation LLC

The company operates six different brands, including Star Limousine, Star Transportation, OnDemand, Yellow Cab, MedCity Taxi, and Rochester Shuttle Service. Turnover was low under the Star labels, mediocre for the cabs, and high for the airport shuttles (RSS). Office staff and management were often unprofessional. Bottom lines took precedence over the safety and wellbeing of drivers and passengers. My entire last year with the company was spent driving a vehicle with a broken A/C and windows that couldn't be opened. Digital thermometer showed the passenger cabin at over 90F when it was only in the 70s outside. Made for a miserable experience for the passengers, which is always an embarrassment for drivers that care about their passengers. Management is largely staffed by nepotism. The hardest part of the job was just trying to find ways to encourage management to fix issues regarding safety and wellbeing. The most enjoyable aspect was that when the job is done right and done well, they'll largely leave you alone. Show up, get the vehicle, do your inspection, and hit the road. There's no micromanaging, except maybe in the cabs (can't say for sure). Arrive early to your shift so you can inspect your assigned vehicle long before you have to hit the road, as they often have issues that technically/legally need to be addressed before the vehicle can go out, and finding a mechanic to take care of things can be a crapshoot. If the vehicle can't go out and an alternate needs to be used, it has to be cleared by management, who were also often difficult to reach. Routes often ran behind/late just from a lack of available mechanics/managers.

A typical day at my job: Go in at 6am and get reading of our stores that we inventory (ie:sams, krogers). Once I have current readings I start dispatching loads to drivers as they are ready for another load. I also talk to our customers on a daily basis and take several extra loads (orders) over the phone. There are deadlines that have to be met with each load that we send out to a driver. I am in constant contact with drivers, as well as my manager to keep them up to date on what is going on and if there are any issues. The hardest part sometimes is making the drivers and customers happy at the same time. The drivers get paid per load, so regardless if it pays good or not they must do the load if they are with in their legal hours. Sometimes that doesn't make them very happy. As far as customers go; sometimes it's difficult to make them happy with making sure loads arrive on time or the store does not run out of gas. But whatever the issues is as long as they are kept in the loop on what is going on they stay satisfied. Most enjoyable part of my job would have to be that there is never a dull moment in the office. There is always a new challenge to figure out; or a driver cracking jokes.

What is the best part of working at the company?
Getting the last quarter bonuses.

What is the most stressful part about working at the company?
Long tedious hours. Boring work. Expected to work 9 hour days but paid for 8 hour days. Long boring hours of basically being expected to occupy a seat. 

What is the work environment and culture like at the company?
Lots of turnover. There's no real HR person. You are constantly monitored. It's really boring and you're stuck in a building with no windows staring at screen trying to look busy for 9-10 hours a day.

What is a typical day like for you at the company?
Make sure you beat the owner there around 7:00. Look busy. Pretend you're just happy to be there. Make sure you are seen leaving around 5:45 or 6:00 pm. Outside of that...you can surf the internet all day. It's pure tedious boredom.

The Nashville terminal was the best terminal to work for!  You couldn’t ask for a better terminal manager; he has your back, period.  The senior driver-trainer is a man who you can count on!

The work schedule is as to be expected as a fuel hauler.  The equipment is well maintained.  Safety is paramount to all else.

Whether you’re a new driver or a veteran, Star is a company you’ll love.

Every company has those former employees who denigrate their employers; the man makes his job, while those who complain quickly find themselves any reason to quit.

Star will take care of those who take care of Star!

Very laid back company to work for.    I have been here for 14 months now.   No previous fuel hauling experience Pryor to and I have not had a hard day yet.   This is the only Job that I have ever had that pays you to take your time, drive slow and pay attention to detail.   

Seemed like a good company and was happy to be working there, the problem was its a very close group of guys. Before I even got done training the drivers I was training with I guess didn't like me. So they called the boss and told all sorts of lies and of course he believed them completely with no evidence other then there word. So I got let go for nothing, very unprofessional and childish really. I'd recommend looking elsewhere unless you want to always be afraid that another driver will just get you fired for no reason, cause it's that easy for them to do so.

As a manager I am very satisfied with Star as an employer.  Good drivers and dispatchers are hard to find.  Sometimes dispatch does not do enough coordination with the drivers. Dispatch operates on a crisis mode with their reason is “Do you want a store to run out.”  If anyone at star wants a store to run out they should be terminated.  If dispatch does not get their way, the driver or me are not a team player.  Good Dispatchers are like good drivers they are hard to find. Better training would be helpful and sometimes listening to a driver might be helpful.

Not sure about some of the other reviews, maybe mad about something or just didn't want to work. You can make great money if you work. If you want to complain then you will just make things harder. Management good, never had problem with check being wrong because they catch before hand. Trucks are newer and fixed fast if something is wrong. They could get a better safety bonus plan but at least they have something. I am averaging between 1400.-1700 weekly. But I work and don't complain.

I was often written up for things that people on other dispatch shifts/areas did every day on a regular basis. If you are bumping fists with the bosses and in their cliques or from their small closed off little world you will be treated much differently than an outsider. Lots of blatant discrimination happened both in the office and on the phone. Be prepared to lie all the time to businesses about the status of their fuel. 

All of the responsibility is put on the three dispatchers while FIVE managers stand around discussing their personal lives.  When they tire of doing nothing, they go to lunch for an hour and re-energize for a tough afternoon of blaming dispatch for everything.  Pay is well below national average and there is no opportunity for advancement.  Dispatchers work 12 hours a day but the company does not pay overtime.  Holidays are not paid.

Top Job Titles	Average Salary
Truck driver 14 salaries reported	$29.36 per hour
Local driver 1 salary reported	$1,750 per week
Tanker driver 4 salaries reported	$29.50 per hour
Chauffeur 1 salary reported	$31.00 per hour
Terminal manager 1 salary reported	$68,500 per year

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