patient services coordinator

audiologist

technician

customer service representative

patient care coordinator

Starkey

Working for Starkey felt like a dream come true for about one week. The regional management in my area is a train wreck, consisting of individuals who have too many personal problems to be effective at work. When you are hired as a receptionist (which they cleverly call “Patient Service Coordinator) make no mistake, you will be working as a -manager-. That is something to keep in mind when they try to talk you into less than $20 per hour. 
The only person you have for guidance and direction and training is the regional manager. I’m sure that in some regions that means you will be able to be trained on basic things such as where and how money is supposed to be processed and deposited at the location, how to clean a hearing aid (I had to google this, as it’s a required job function), or even things as simple as what our log-ins are for our insurance portals (the regional manager insisted on keeping everything in their name and would set the password themselves) 
In the three months that I worked there, I had never completed training (which is intended to be a 30 day affair). The personal problems of the manager made them unavailable at basically all times. You will be googling how to do your entire job, and when you finally get something wrong, that’s when the regional manager steps in to micromanage and -personally insult- you about things such as your appearance or how you keep your hair. I recommend avoiding this job unless you need an entryway into management, as the interview process was laughably easy. 

Starkey at first glance seems like a good place to work. Stable, privately held company that knows what it's good at and helps the world.

It is not - at least not in my department. Behind the facade is systemic dysfunction all the way to the top. "Privately held" more often than not means that the owner comes down from on high and demands that the company do something a week before release. "Knows what its good at" more than often means that there's no meaningful innovation and any ideas that don't fall in line are quashed.

People are promoted more for their politics or length of service more than anything else. Skilled individuals are driven out by unprofessional management and other leadership who do not understand that they are the problem. That leaves the unskilled, who perpetuate the cycle.

I worked for Starkey's IT department as an Audio/Visual Tech. They give you a lot of freedom to research and explore new solutions. They pay very well compared to most companies out there (trust me... I'm on my third job after leaving Starkey.. and I'm finally making almost as much as I was there). The job security is great. Once you're in, you're in for life if you work hard and make yourself an asset. They truly care more about building a great culture, and having great people working for them, than they do about numbers and bottom dollar figures. It's very awesome to see that in such a large company these days. Lastly, you will not find better health benefits.. anywhere. I miss that aspect of it very much.

Culture is oppressive
Best thing about it is the pay and benefits
Don't expect to spend time with your family on the weekends or evenings because you'll be working.
Now, they're getting new cubes that are extremely small and you're not allowed to have personal items on them.

People are leaving constantly to go with old managers that treated employees like human beings.  Management says now that it's normal for 10 people to put in their notice in a single week.  

The new president is corrupt.  The CEO likes to put himself out there as a humanitarian, but he only does things that will get him a pat on the back.

I had a wonderful, long career working for Starkey and enjoyed helping the hearing impaired while working in locations ran by independent business owners. Starkey pretends they care about the independent business owner, who were at one time the backbone of their business. Behind the scenes however, wholesale pricing, policies, and long term planning favor Starkey’s corporate stores because they know this is the future of the industry. ( Starkey Hearcare]. To be clear, Starkey is a well run company but ruthless as is often required, in doing what they need to do, to survive in an evolving industry. 

 I found the organizational culture at Start Hearing to be highly problematic, specifically regarding management's approach to equity and inclusion. I observed recurring instances of unprofessionalism and bias that hindered team morale. Furthermore, the misalignment between the high workload and the current compensation structure, paired with a lack of comprehensive training, creates a cycle of burnout. I believe the company would benefit from standardized management training and a thorough review of its internal promotion and pay practices.

The most enjoyable part of my job is adding value to our products through leading/coordination of many continuous improvement projects.
A typical day at work is very fast paced with many project meetings and with typically no decisions made until the absolute last minute.
Project management is exceptional, however, many product and project decisions are made due to timeline, not quality, cost, or reliability.
This position has allowed me to become very disciplined in my problem solving approach - live and breathe DMAIC!
- Define, Measure, Analyse, Improve, and Control.

Too bad you're not allowed to give ratings below a 1 star.  Starkey is THE WORST company I've ever worked for.  The people at Starkey are so tenured they don't know what's good for the company.  Try to make a little change and the response you get, even from upper management is "We've always done it this way."  They have some of the worst people I've ever worked with in regards to attitudes and egos because of the fact that they've worked there for so long.  

The health benefits, PTO, and holiday pays are are horrible.  

Do yourself a favor and stay away from Starkey.    

its a micromanaged hearing aid slinging position. You must agree to do astronomical number to actually ever own the practice and even then no one has done it yet. Its just a way for the company to increase their market share and chew up more employees.  You do not get the benefits of actually working for their company, but are left primarily alone in the venture with little help of guidance.  The billing is done from another state and it is a arduous process at best.  Bad idea to go this route

My short time working here was filled with lots of red flags and a toxic work environment. They started me working mostly by myself at first with a few days of training then catapulted me back to training. Manager clearly needs more training as she talked about past or current employees in front of other. Other coworkers report you for any mistakes rather than confronting you. Very corporate ra ra. Feels not genuine. Overall working with patients was nice but did not feel respected by employees or management 

Top Job Titles	Average Salary
Patient services coordinator 27 salaries reported	$18.62 per hour
Audiologist 72 salaries reported	$70,846 per year
Technician 6 salaries reported	$22.87 per hour
Customer service representative 12 salaries reported	$22.44 per hour
Patient care coordinator 23 salaries reported	$19.83 per hour

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