attendant

robotics technician

customer experience associate

site lead

customer service representative

Starship Technologies

I worked here as a Junior technician for a year and a half. At first, I did enjoy the job and was okay with pushing through some of the hurdles that were presented because I knew the job was still exciting. The work itself was interesting and I had fun learning about the robots. The issue was with the management, and organization of the company. Over the course of my time working here almost half of the employees I knew either quit or got fired. I worked extremely hard in the beginning to make a good impression and was also just enjoying the work, but this did not last long. I soon felt like I was being taken advantage of keenness to go above and beyond with countless extra things that I needed to accomplish on top of my regular tasks without any type of compensation for them. If these things were not completed I would be reprimanded in some capacity. The outline of my position changed dramatically from what I was told when I was originally hired. This company is ultimately one of the most unorganized establishments I have ever worked for. I would not recommend it to anyone. I eventually quit after I was continually being told I would be given a performance review only for it to be seemingly endlessly delayed.

Worked at West Lafayette's location. Really flexible scheduling, lots of communication, a decent amount of downtime to do schoolwork or chill in between cleaning and working with bots. Really cool job and I would absolutely still love to work there if I didn't move cities. You have the opportunity to learn and do more fun/interesting tasks than just clean and fetch bots if you're motivated and want to!! They'll give extra hours if you are willing to do opening (be there by 6am if I remember correctly) or closing (leave around 12-2am), both of which I thought were fun since you get to push all the bots out or bring them in for the day (it's a really neat experience). The management seems pretty organized and even though there's only one manager on site and upper management is remote (presumably run different locations across the US or maybe are from Estonia) they watch scheduling and make sure employees aren't overworked or scheduled back-to-back closing and opening shifts and I feel pretty confident saying that if you had any concern the location manager and upper management would address it and support you.

Company does not pay their employees equally, in some cases new hires get paid more then more experienced/ seasoned employee. When asking for equal pay or even a re-evaluation of your pay it gets delayed indefinitely. I'm going on 8 months asking for this meeting and it's still getting pushed off. There are no reasonable accommodation for people with back issues. The job description says "occasional lifting of 75 pounds" this 75 pounds are the robots, they give you a van that can hold 10 bots and a ramp that doesn't fit the van you use. So you are driving these bots up the ramp at a 45 degree angle and still straining your back. So in reality you lift 75 pounds about 100 times in your shift due to the fleet having about 50 or so bots 

What is the best part of working at the company?
The ability to be self sufficient by managing your own work space. Being trusted to work remotely with little to no oversight other than virtual meetings,  etc. 
Encouraged to work closely with engineering to improve,  resolve issues and discover solutions for the robot.

What is the most stressful part about working at the company?
As a start up venture, it can be difficult to know the future needs of the company and that your position will be kept.



What is the work environment and culture like at the company?
The best I've ever been involved with.
More companies need to adapt this culture and work environment that Starship has.

What is a typical day like for you at the company?
Joy.
I look forward to each day.
This has been the happiest I've been at a workplace in my entire career.

There are always new challenges to overcome and new opportunities to learn and advance your career. If you're looking for that type of environment, it might be a good fit for you. The management and culture are great in my opinion, they listen to employees and work with them to overcome issues to the best of their ability. However, it is fast-paced and go-getters are rewarded, so it's definitely not for everyone. 

Much like the robots themselves, I find myself learning new skills and knowledge every day at Starship - even 5 years later. Much of this is transferable to other trades, if some day it comes to that. 

We are not a perfect company, but what company is? The people truly care about the mission to always deliver and solve challenges. Are there times where the going gets tough? Sure. But, Rome wasn’t built in a day and we learn from our past. There are many learning moments, and as long as you’re hungry to learn, you’ll fit right in. 

You’ll be hard-pressed to find another company doing so many real life autonomous deliveries in a daily basis. What we are building here is truly world-changing. 

There's no long term opportunities for USA employees without moving out of the country

They're not sustainable economically, and have laid off staff on most levels.  I myself had an excellent reputation, but after the first round of lay offs they only offered part-time

They don't know student labor laws well

They're pretty disorganized

It's an okay gig for a college student, which is what they want.  You perform minor repairs on robots and retrieve them when they have problems

A service technician in Fairfax, VA. Typical day includes robot servicing, and ensuring service is flowing. There's a ton of room to grow in the company to branch off into different departments. Management is pretty understanding and scheduling can be flexible. Due to it being a startup, it can be a pretty fast paced environment.

Will do a mass layoff just because the c-level executives don't understand how to properly organize a profitable corporation. The company will end up bankrupt without funding by large investors, that to me shows that they may never be self sufficient. There is plenty of budget to pay top executives far into the 6 figures ranges, but nothing for anyone else in terms of fair pay, every other company in this field pays more.

Was a site lead for the company spilled out my situation and made it very clear.  Was forced to travel which put my bank account into the negative though promised everything would be covered, 2 weeks later layoff of 17% of the company and now filling the job I was laid off from.  There is no support from upper management, no career path, and they use students to fill positions even if their field is related they don't keep them on. 

Top Job Titles	Average Salary
Attendant 14 salaries reported	$12.46 per hour
Robotics technician 24 salaries reported	$15.33 per hour
Customer experience associate 31 salaries reported	$13.44 per hour
Site lead 1 salary reported	$114,393 per year
Customer service representative 19 salaries reported	$14.03 per hour

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