delivery driver

Stat-Delivery-Services-Corp

Domino's is RELIGIOUS about customer service and their high standards, and yet they lack the follow-up of training their employees properly. To be more specific: Assistant Managers are trained well usually, but Customer Service Representatives and Delivery Drivers are essentially thrown to the wolves and are only taught how to do something after they've messed it up. Punishing employees for making a mistake when they were never taught correctly in the first place is bad leadership. 
A manager can be fired for delegating work in front of customers, but a driver can harass other employees based on religion and sexual preference and only receive a warning.
Manager bonus is based solely on customer reviews; and customers typically don't review unless they had a bad experience or an amazing experience, nothing in between.
Driver's are FORBIDDEN to receive 40 hours or more because the company flexes a legal loophole allowing them to not provide benefits to part-time employees as long as they stay at 39.9 hours a week or less. Assistant managers and the general manager essentially run a business on their own and yet are paid, in my opinion, unfairly. General Managers spend 50+ hours either in the store or with their bosses running their store; for the pay they receive, it's not a balance to the lack of personal life.

As a driver, don't expect to make any more than 20,000 a year ever. If you live in a prominent area you could make anywhere from $30 to $120 a day depending on the time of day and how many other drivers are on the clock. You keep all your tips, except in the case that money is misplaced or miscounted. Then you owe the store straight out of your pocket. If you live in a dangerous area, don't ever carry more than $15 in cash and $5 in change. If you are robbed and turns out you had more money than that, and/or if you had a "weapon" in the car then Domino's will fire you and could care less about you being robbed. 

As an assistant manager, depending on your work ethic and attitude, you may be selected for management courses where you are taught small-business management and extensive customer service training. You are supposed to receive a raise for each class you pass, however you NEED to check your pay stubs and calculate your pay versus your hours BECAUSE THEY WILL SCREW YOU ON YOUR PAY IF YOU DON'T FOLLOW UP. You have to ask your district manager about your raise IMMEDIATELY, and pester them about it every day until it is done. They WILL NOT compensate you for backpay if you never received your raise. Typically starting off at Assistant Manager, they will start you at $9 an hour depending on your state and your District Manager. $0.50 to $1.00 raises for every class you pass.
If you want to become a general manager, then they send you to Pizza College that is a more in-depth version of your management training classes. If you pass, then you have to wait for some one to either die, retire, be promoted, or be fired in order to receive a chance to compete with other assistant managers to become a general manager. It's quite the same way to move up from there on out; District Manager, Regional Manager, etc.

Worst part of the job is opening the store and closing the store. You never know if some one made a timed order overnight for something before 12 in the afternoon, so you need to prep the store for opening, while making pizzas for a timed order all alone, or at least until your drivers make it to the store 30 minutes to an hour after you've arrived. Closing is a nightmare due to attempting to clean and prepping the store for close when people will continue to order all the way up to the last minute you are open. Unreal amount of dishes need washing, while the store needs to be swept, mopped, and all the food counted and put in the freezer. Not to mention that all the money needs to be counted, inventory counted and put in the computer, then after closing the store, travel to the closest bank and make nightly deposits. If the store is short money it doesn't who opened or who worked during the day, the closing manager is punished for any money short. 

In a nutshell, the upper echelon of Domino's Corporate has two extreme personalities: EXTREMELY devoted to their company message and attitude and is all about quality and customer satisfaction. OR all about the money and results via numbers. Store goals being met is not rewarded often, but missing store goals is always punishable. If you are desperate for a job then stick to the Delivery Driver position to make money immediately, but continue looking for a REAL job. Don't even look at management or attempting to climb the work ladder; not worth the amount of time and effort you dedicate to the company.

I was a store general manager for muitiple years. The first store I was asked to take over when I was promoted needed help. The people and the store were good, but operations were in dire straights and had been for a good amount of time. Quickly we were able to get people trained properly and we became one of the best stores in the area.  I was able to grow that store while racking up service and operation awards. I was invited to interview for a couple different positions within the corporation and by a franchisee but continued at the store level with aspirations of being an area leader.  I was chosen to begin training for the next level of management. That area is one of the many areas that dominos excels. The people that lead the training at the WRC are some of the brightest I have ever meet.  What I learned within those classes has and will help me both professionally and personally. Not long after I began my new training I was presented an opportunity to manage a much busier store with a larger delivery area.  The store was one of the busier stores in the area.  After the transition phase of adjusting to the turnover and starting to hire new people things were starting to go in a positive way and we just leveled off.  My biggest issue was assistant manger turn over.  In the 15 months we never had more then two managers any time during that period.  And the few I had were either Ill equipped to handle the volume of orders plus countless other duties, or they had no desire to put in the effort needed for a store of that volume. It was a lot to ask of people especially when they could do something less stressful for the same pay.  By Dominos own metrics’s, it recommends having one general manager plus no less then FOUR assistant managers for stores of this volume. After 8 months I was burned out and desperately needing adequate assistant mangers to help run this store.  I held on for 7 more months and I couldn’t motivate myself to got to work.   Dominos does a lot things right, but they really chew up good people and move on to the next person.  In my heart I truly love the brand and the people at the WRC are beyond amazingly talented people.  But where my faith in Dominos strayed was with the local management. From my boss and the other area leaders to the manger of the market is where I lost my faith. Even people first is distant enough to where they don’t monitor how many hours or days some of us worked in a week or in a row. I worked an entire month that also included a hospital visit.  For almost 5 years I averaged over 55 hours a week. The most I worked in one week was over 78. Because we are salary they don’t see the crazy amount of hours week in and week out.  I really want to believe that some of the extremely bright and talented people find away to put safe guards into their pulse system that helps save the employee from themselves when they are putting in so many hours every week.  Put in Alerts that tells us more frequently when we are between 50-55 hours in that week and the Gm should be locked out if they clock out having more then 55 hours at the end of shift.  Let our leadership and people first know when we hit those limits. Never does anyone say sorry you have to work so many hours or hey we are looking into ways to go after better managers so we can get people to develop to become gms and beyond. Once I got the guts to quit I was not myself, I was a rundown, chewed up facsimile of myself. It took a couple of weeks to really get to a point where I felt like me.  I put a lot of trust into people who did to help me get the people I need. In the end I was running too many shifts to try and recruit new managers. I love the brand I would still be there today if I had the quality of help that the store deserved. In the end I chose to quit my managers and not Dominos. I miss not making pizzas, I miss The team members who showed up to work and put in the effort. That is what was fun. When you are making 150 plus pizzas an hour plus all of the sides that Dominos sells. When things are clicking it is sweeter then Yoo-hoo. But when it isn’t working right it is a night mare that does not end. I still love you Dominos. I still love you

Pros: 


Receiving phone calls and taking orders from customers is easy to pick up on.

Getting orders out of the oven and putting them in boxes is kind of fun, really makes you feel like you're a chef 

Giving customers their orders and working the register for a bit is fun to do, makes you feel professional, like you know what you're doing

You can ask if you can make pizzas at the make-line if you want to 

Easygoing job on slow days, they sometimes let you leave early when it's not busy. 

Get to drive in your car by yourself and listen to music and relax, pretty good job to work if you're socially anxious since you're mostly by yourself. 

Nice employees inside the store who're cool to talk to, when it's slow it's good to make small-talk with them 

You get employee discount on the food items at the store, so on your time off or when you're off the clock you can order something for pretty cheap. 

Sometimes you can have some slices of the pizzas or sides that have been made if the order's been canceled. So you can get a quick meal in to keep you going. 

Based on the area you live in, you get to see some nice neighborhoods and sometimes the people you deliver to tip you pretty well 

Based on the hours you get, you get good pay, minimum wage plus tips if you work 25 hours a week. Get paid Friday of every other week. Pretty stable income if you're a student 



Cons: 


Manager can get strict and doesn't really take any requests since they don't have enough drivers and there's a high turnover rate. They get to decide when you come in and when you leave. 

Miscommunication with general manager a lot of the time. Based on how they are with you, it can put some pressure on you and make the job daunting. 

Store's mostly understaffed, so when it's busy, you're stuck working after your shift's over and they only let you leave when it slows down and they don't need you anymore. So don't make plans on that day and bring snacks with you in your car. 

Sometimes on busy days if you're working late you don't get any breaks. So please make sure to bring snacks and water with you. 

They sometimes ask you to come in on your time off and you can say no if you want to, but they won't like it, and make sure to say "I'm sorry but I'm busy and I can't make it" not "I don't want to come in today" 

Make sure not to say no every single time they ask you to come in earlier on the times you're scheduled. If you have something going on that's okay, but don't make it a regular thing otherwise they won't like it and might hold it against you

It can be lonely driving in your car most of your shift on a long and busy day because you're all by yourself most of the time. 

Since it's a fast-food place, the pizzas and the quality of how they're made isn't exactly that good or that healthy, so if you want to try to get fit and healthy and you don't wanna keep having slices of pizza when you're at work, make sure to have a big meal before your shift starts, and again, bring some snacks with you in your car. 

It can cause wear-and-tear on your vehicle, so you have to be more careful in maintaining it, save up your reimbursement to keep it clean, get your oil changed, fill up your gas, etc. 

Make sure you have your license, registration and insurance up to date, otherwise you won't be able to clock in and the manager will get mad and scold you. 

While easygoing, at the same time it can be very boring if it's a slow day, especially if you're working a long shift that day. You're stuck inside most of the time and there's not that many deliveries to make. You wash dishes and fold boxes, take orders over the phone, and take care of carry out when a customer walks in, but that's mainly it. There's not that much to do inside. 

Customers can get a bit irritating because they take a long time to decide what they want and when they do, they change their mind at the last minute. They sometimes get annoyed when they ask you if you for items that you either don't have or items that they have to pay extra for.

I was a General Manager for 2 years at a Domino's. In that time I was shown time and time again that the employees and their needs are 100% irrelevant. They structure of the shop is pretty basic, as are all other "big box stores." which means that everything is streamlined, that is really the only positive thing that I can sat about working there. I really don't know here to begin here. so lets talk about hiring policy. Domino's requires you to pass a criminal background check, And here I thought that this was the only kind of job a an ex con can get But it is not even a felony charge thing, if you have literally anything on your record you a cannot work for a pizza place?  Is that not a from of discrimination? So everyone has to pass a background check, cool. probably not working with any serial killers, I get it. Let us talk about pay... Here we have a perfect example of where we *could* see a gigantic powerhouse, international corporation make changes in the community as a whole. Domino's does not regulate what they allow their franchisees to pay people, meaning that everyone, basically makes minimum wage across the board. That is, not anywhere in the USA a living wage for people, so you have this massive multi billion dollar company allowing its mean labor force to basically exist within the poverty line. And the do not have any requirements for healthcare above the absolute minimum requirements by law. Yet again allowing the people that actually pull in that revenue for their company to be put down, while hiding behind the fact that "their franchisees" make that determination.  When I see these things combined in a singular business I can see that they don't give a hoot about people. Do they have to, no they don't, so why bother. I could talk about the inspections and how they are only now after many years of scares about health code and food storage conduct beginning to show a minor interest in offering safe food and developing a minimal food safety program, but I won't. I will say that they want to make their customers happy, usually at the expense of their employees and at the end of the day no one cares about who is making their food, so long as they don't know about any of the dirty laundry associated with it, that is a problem with capitalism as whole and I can't say they are any worse than any other garbage "big box" company.  Knowing what I do about the financial aspects of this company I am sickened to know how little effort or care they put into their people.  there is a lot more to talk about, but I think you get the picture. If you decide to work for them, you will be treated like a disposable resource, because to them, you are one.

On this review, I was not fired and I left on good terms. My store was not run as many are, this is not a review of my specific franchise that I operated under. This is not a review for the sake of malice or spite. This is how I feel about it. Honestly and having worked for better companies. Domino's could be better, they have the resources to do it. They just don't care about you and never will. That all being said there are still worse places to work. Drivers can make a reasonable wage, so long as they are not overstaffed and are in a viable location. many times drivers will make more than the management of the store.

Started here a month and change ago. At first, before the news storm that is covid19 - it was a pretty chill place to work. Other employees are very friendly - same with the managers(most) & general manager - tips weren't terrible - and so on. 

Compensation is a bit of a joke. Min wage in-store, $4.80 while driving. Trips get a flat rate of $1.30. Zero per mile. Check is calculated with a generated assumed tip rate of 8% of total sales delivered. That means that if you don't receive a tip, you lost money doing that delivery.
There's an employee discount that is worse than regular sales. You get charged for the hat - the shirt - and they want to charge an outrageous $70 if you want a rain jacket - that is why the vast majority of drivers will not have one. 

After covid19 ~ 
Tips dropped sharply, some people are legit nice and tip more than normal due to the pandemic, some don't tip a penny. The number of deliveries also dropped - so, in total, driver compensation has taken a pretty harsh hit.
Despite knowing this, there is no hazard pay, no improvements to the employee discount, just, "be grateful you haven't been laid off".

The district managers also started to micro-manage every little thing and shift blame all over the place(they were NEVER at fault, and would happily fire you, if they think you thought so). They also constantly sent "ultimatum"-type messages to (mostly)managers. Do this, or you're fired. Do that, or you're fired. So, of course, that tensed up the managers, stressing them out.
They also took over making the schedule, completely ignoring employee availability - like if you put you can't work Mondays or w/e, they will schedule you to work Mondays - and expect you to find someone to work the shift you were incorrectly scheduled for. Another weird thing, is they release the schedule really late on Sunday - generally around 11pm-ish. It also took a month to fix the AC, despite it getting over 90 degrees in the store.

Oh, and NEVER ask a district manager about absolutely anything. They'll either be mad you didn't already know, or, even despite their position, won't know. I asked one about my check, since "Net Pay" was different from the check amount - the district manager didn't know. I asked the GM first, but she was pretty new to the position, and I guess no one else had brought it up. None of the drivers knew. I ended up having to call "corporate" with a number I'd found off google based on the address on a check stub - and get connected with an accountant. The "assumed tip rate of 8%" actually shows up as "Tip DEEM" and as "Tips" on your check. It is calculated as 8% of your delivered sales total. Tip DEEM is Tips Deemed wages -- To allow a company to not pay its employees minimum wage($4.80/hr while driving) - the company has to, by law, guarantee that, with tips, the employee will receive at least minimum wage. "Tips" - is the leftover of that 8% after Tip DEEM is taken out. So, net pay is total hourly + that 8% - and is only calculated for tax purposes.

As far as covid-19 itself, drivers weren't supplied with PPE. Finally got masks on the 10th of April(day of this review). No gloves - No hand sanitizer for drivers - etc. 

I've been calling them district managers this whole time, but there are three of them, and I don't know the position name of two.

Well, it's not my problem anymore. Today, I randomly got fired by a district manager, for "Having a bad attitude, because I wasn't perky/happy enough." 
You turn a relaxed job - and workplace - into a hostile one whenever you're around. Who would be happy to see you?

A typical day at Domino's is a long one. Drivers and inside staff routinely have to pull overtime hours that are extreme in some cases. When you are scheduled to be off at a certain time, expect to stay an additional 30 minutes to hours longer. The only times where you will get off on time is if the store isn't busy, which is few and far between. If you open the store, you'll get in at 10:30 AM, and you will be staying until 7:30 PM at least, or all the way until the store closes at worst. You are not going to be on a set shift, as some days you will be on morning shift, and the next day you could be on afternoon shift, or dinner rush shift. It all fluctuates with no consistency, unless you have a kid, or are in school.

Management does not care about when you are supposed to get off. They are rather accommodating when you need to request time off, but that time off isn't paid. Morning shift inside crew is borderline nonexistent, with management failing to hire more insiders, meaning that management has drivers doing almost all of the prep work with usually one inside crew member to prepare the line. You could be stuck doing the morning shift all by yourself as the sole driver, leading orders to take a long time to get to the customer or having to take 3+ orders in one run. You will also not be compensated for the damage and the wear and tear done to your vehicle while working there.

Workplace culture is about what you would expect from another basic, minimum wage, food service job. You can be lucky and have coworkers that you can easily become friends with, or you can deal with some incredibly insufferable and stuck-up coworkers who make your job a lot harder than it needs to be. There is also a lot of backseat management from coworkers who are not supervisors, but think that of themselves, and tell you how to do your job, despite them not even holding a managerial position.

The hardest part of the job is during the lunch and dinner rushes. You have to wait your turn to go on deliveries and man the ovens and cutting station until it's your turn to go deliver. During these rush periods, you are going to have to be very quick to get all the pizzas cut, boxed, and assigned with their appropriate order. When delivering, traffic can make everything even more stressful, especially if you have to deliver on a busy street. Constantly driving about and with the light up car topper, makes you a target to be pulled over by the police, so you have to drive extremely cautiously if you want to avoid attracting unnecessary attention to yourself.

The most enjoyable part of the job is when you go out on delivery, especially if you enjoy driving. It gives you about 10+ minutes or more to sit back and relax in your car, as well as enjoying the air conditioning on a hot day, or the heating on a cold day. Despite some horror stories about delivery drivers getting treated terribly by customers, that is few and far between, most customers are actually pretty cordial and don't give you a hard time. There are also customers who will go out of their way to give you a very respectable tip, but it's not guaranteed, and some customers will give you a dollar at most, or even no tip.

When viewing a possible job there are many different considerations that go in to whether a job would provide the opportunity for internal advancement, what kind of work environment is it, are there vacation days, will I see my family on holidays etc. in my own opinion, Domino's presents a lively environment conducive to a part time schedule. As someone who worked full time there for nearly half a decade, I made myself indispensable and was promoted on my request when I saw that I could help. At first, the sky seemed the limit, promotion was based on completed training overseen by the GM and the pay to run a store is hefty enough to (at least quell) the urge to scoff at the utter absence of employee care. There is no paid time off sick or not, no earned or logged vacation days, and a healthcare plan available through deductions after a year full time. This culminated in an environment where months would go by at a time with no change in schedule, which can be fine untill the time off you want is a problem because people aren't available to work it. there were entire years that went by where my only time off was a few days around New Year's and times I went to the doctor for fever or flu. Christmas Eve and Thanksgiving are obligatory work days, though the store is closed on Christmas day. I tended to miss other smaller or less important family events or gatherings or I had to bargain my days off to go. All locations are encouraged and or obligated by the corporation to stay open late (often at least 12, later on weekends). Ultimately, this job becomes what you do, think about, and dream about, to the exclusion of normal daylight hour activities, unless you are incredibly good at maintaining a schedule. After working on my training alone for a year, (spanning multiple gms) it became clear to me that the energy and time demanded of the upper leadership was not only exhausting, but consumed them to the point where they did not train higher level staff or spend any of the stores hours on promotion. I was to record watching the videos (with no supplemental training or explanation) on my days off. This environment stemmed largely from the owners obsession with operation, rarely did I see a gm return from a meeting with a smile on their face with many of them ruefully referring to a chewing out. I had my own meetings but discipline travels through the chain of command, they mostly centered around numbers and a group activity. This is getting rather long so I'll get straight to the point. I was becoming feverish during a shift and had to complete the day while deteriorating due to no cover, and contacted the store the following day through the group system they use to communicate, and was fired with a note from the doctor. There has been no contact since, efforts to obtain a reference, ignored. Considering I did a lot of the work there and was the go too guy it really stung. It turned out to be a blessing though, I'm much happier now, sleep regularly and have firmly decided to follow a professional career with set structure, rules and promotions. My two cents are, unless you're driving for a quick buck, don't waste your time.

What is the best part of working at the company?
The people you work with and the camaraderie that you develop with them will result in some life long friendships. Generally, the work is fun and engaging and rewarding. 

What is the most stressful part about working at the company?
It’s QSR, so there are a lot of demands. If you’re a GM or higher then you’re expected to be available for your team(s) at all times, even while on PTO sometimes the phone doesn’t stop. Staffing levels fluctuate greatly because of the physically demanding portions of the job + the pay for the hourly team doesn’t compete well with other jobs that require less work. So people leave constantly for better opportunities. 

Ultimately, each store is different and the culture and your own experience depends greatly on your Store GM and District manager. 

What is the work environment and culture like at the company?
Greatly depends on your individual and the leadership above them. The company as a whole is great, but doesn’t speak to each store. Sometimes it takes a while for a DM to realize there’s a problem and then it takes time to fix it. GMs a lot of times will look the other way on problems that are significant because they lack the skills to face confrontation. 

Training consistency in the VA area for corporate stores is significantly lacking. The regional manager is a chronic micro-manager that will say one thing and do another. The company got rid of the entire training department in 2025, which left the DMs and GMs responsible for all areas of training (which they were already kind of doing anyway, but the training department provided extra support). This greatly increased the work load on the DMs, without additional pay or support, as the systems and tools we used were owned by the training department and there wasn’t a plan to train the trainers before abandoning ship. 

What is a typical day like for you at the company?
Greatly depends on your role. As an MCO (DM): your day has to start by 5/6am because once people start arriving to the stores there’s no telling what kind of phone calls you might get. 

5-6am - review results, track data, fill out spreadsheets. Use this info to start reaching out to the teams to find why any anomalies occurred. Investigate issues. Report up. 

9/10am - start store visits an go through your day. Each day is different, depends on the focus in each store. Usually something will happen or you’ll see something that requires you to adjust your day and pivot another direction. 

While you’re in stores: take pictures of what you see and what you’re doing so you can send them as a summary “for the store team”. But it’s also so the DCO can micro manage everything you’re doing and know where you’re at/where you’ve been at any given moment. 

Day ends whenever the work is done. But don’t worry, there’s sure to be a call or emergency that requires to pivot again. Your day could end anywhere from 8/9pm if things are quiet to maybe not even midnight + if someone calls out and you can’t find coverage. Then you’ll have to go cover that manager shift. 

And if you hold a GM accountable to being available for their own team? You’re likely to get fired.

Starting off, the average wage listed here is totally wrong. It's 100% dependent on your area. I've worked at several stores, and even though the one i'm working at now is the best one I've worked at, In a three hour shift (you'll only get around 15-20 hours a week on full time) I'll bring in anywhere from ten dollars in tips to upwards of 25. Your pay is random, depending on how the customer feels. Speaking of the customer, The area I work in has the most entitled customers i've ever seen. Just last night it was raining so bad that the roads in some residential areas were flooded, and my car couldn't make it through some streets, and they still complained.

Management is downright awful. Drivers have no, and I repeat, NO OPPORTUNITIES FOR PROMOTION.  Insiders will usually be there for two or three years before being offered an assistant manager position, and another four years until they're offered a general manager position, all while making barely over minimum wage. When you finally make it to a general manager position, you'd better be ready to lie, cheat, and steal to meet your bonus incentives (which are most of your yearly salary). Some examples of this include re-timing your orders so that your computer doesn't think that you have any late orders, sending people home early even when it's super busy, cutting their potential pay, so that you can meet your labor standards, and a slew of other shady dealings that are solely for cutting corners.

Workplace culture is fine, depending on who you're with for the day. Some assistant managers are pretty good people, just working to make ends meet, but so far every general manager I've met has been more than willing to complicate your life with the aforementioned corner-cutting. 

Hardest part of the job is definitely dealing with the customers. I can't tell you how many times I've been yelled at, cursed at, screamed at, all for pizza. If you're willing to dehumanize yourself and bend your knee to some entitled grown brat all for the sake of a minimum-wage job then you're stronger than me. I've had food thrown at my feet when delivering a re-made pizza,I had one customer follow me to my vehicle and try to pull me out of it to tell me his order was wrong, I've HAD A LADY ANSWER THE DOOR WITH A SHOTGUN BECAUSE HER HUSBAND DIDN'T TELL HER HE ORDERED DELIVERY, and I've seen other drivers come back from deliveries in tears. I'd say I get seriously yelled at by a customer at least once a week. Not all customers are like this, and this is highly dependent on your area. Some customers will try and argue with you over every little thing, such as how your discounts work, 30 minutes or it's free rule (which isn't a rule at all, it hasn't been since the 1980s), and some specific customers, at least in my area, will straight up lie to you and gaslight you in order to get free food.

The most enjoyable part honestly is just that my friends work there. that's about it.


I'd say only work here if you're going to college or something else simultaneously.

The quality of life while working at a Domino's heavily relies on the competence of the management. Previously we had a strong leader who kept everything working and wasn't above getting out on the road or making food and everything was great, After this General Manager left we had several failed replacements until the current GM stayed on partially because the franchise had ran out of candidates. Thanks to very poor leadership on this new GM's part and an attitude that wasn't suited to answering phones let alone running the whole operation lead to a downturn in sales, high turnover even for this kind of job, and general chaos.

As a driver you're almost entirely reliant on tips from customers in order to make your living and you can only get those tips so long as everything else is running smoothly. When food orders are completely neglected, cooks are never hired, and the mid level management is replaced with people who are more likely to be friends with the GM than they are to be capable of doing their job the tip money dries up fast.

So long as you're capable to putting in effort you're able to make pretty good money for this kind of work after tips and mileage. I averaged around $18 an hour driving in my area once the store's downturn was averaged out with the first year or so while we had strong leadership.

The culture relies heavily on who's there and the roster can change almost entirely in the span of a couple months; most don't last and the few who do change quickly to survive. Everything is fast paced and confusing until you know the steps to the dance that is handling the rush. Morale also takes a hit as corners get cut to try and control the damage of poor sales even in the face of a complete store remodel. There was a time where the only way we could get a plumber hired to get the store's non-functioning bathroom working again was to have someone call the health department and have the health department forcibly close the store until we had a sanitary, functioning bathroom again. It's also a good day if the dish sink is working as intended and the computer used for taking orders don't crash.

At the time I left things had been particularly bad. We weren't able to get new hires in the store to handle our volume and I was frequently opening the store by myself not because that's how I was scheduled but because the opening assistant manager was at times over an hour late. Because of this lack of manpower my school schedule was being consistently ignored, and I realized that despite all my efforts to make sure my availability was known as far in advance as possible and as clearly as possible that wasn't going to help. I left after a year and a half of driving for the store, making me one of the most senior drivers in the store.

I really enjoyed my time before the change in management at my store and I cannot emphasize enough that the quality of management in a franchise store like this will make or break the overall experience for employees.

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