registered nurse - medical / surgical

registered nurse

licensed practical nurse

director

technician

State of Indiana

Each government agency is different but I worked as a claims investigator for the Indiana Department of Workforce Development and it was horrible. Stay away. 

Claims investigators determine whether claimants should get unemployment benefits  based on the hold they have on their benefits. Your entire day is spent calling the employer and the claimant to get their side of the story and then you have to make a decision based on the statements and the rule book given to you by adjucation. 

This job is basically a glorified call center. The job is also a revolving door. New hires will be hired in groups (about 6-12 at a time) and will be taught how to decide unemployment for claimants. The quality managers do not teach new hires the whole system of unemployment which is why many find the job difficult. Also, the reason why so many people are hired at one time is  because by six months only one or two people will be left working as a claims investigator because of the unattainable metrics. This is why that job is ALWAYS posted on the website as a job listing. The turnover is very high. 

Claims investigators are required to met metrics by the quality managers and the quality managers will grade your decisions. Quality managers were not helpful and I had witnessed two quality managers conflict whether a certain decision was made correctly. The claims investigator's job security  is completely dependent on how they grade you work and it is subjective. They do not clearly explain why you should have denied or accepted a claimant for benefits. When you ask them why or what to do, they will turn you away and tell you to reference the rule book. By six months if you have not met the metrics, the manager will call you to a one on one meeting  and threaten to put you on a work improvement plan or terminate employment. I have seen people quit on the spot after that meeting, and have seen people then in their two weeks by that time. 

Unless you like being yelled at by claimants on the phone as to why they aren't getting their unemployment and dealing with stubborn employers, and putting up with their crazy metrics,  Stay FAR away from that job. It's basically a call center. 

You will be given a never ending and high workload that must be completed in seven days. Basically, you will be calling a lot of claimants and employers at once. You are stuck at your desk calling people all day. When I was there, you couldn't even have your smart phone on your desk and you couldn't eat at your desk. You would have two fifteen minute breaks ans a thirty minute lunch. 

Please beware of the Indiana Department of Health. If you are offered a contract in this department, make sure your employment agency negotiates your role and pay in accordance. The reason why I say this is because this department will treat you unfairly and will not pay you fairly either on the team. Their Execuetive Board and Team leaders are treat you like you are replaceable and properly don't train you well on the tasks they assign to you. The team leaders (Data Entry) are pushes their work on you when they know you are busy and do not take the time to train you well. In addition to pushing their work on you or training to efficiently perform well on the tasks they assign you. Also, if they feel you are a threat they will transfer you.For example, I worked on the data entry for 8 months and was transferred to the scheduling team before they were disseminated. I was supposedly I was promoted as a Manager to a position.After I got into the position, I felt the people in these positions were rushing through the training so they could get back to their original duties.Futhermore, I found out that there were some tasks that were not done by the prior team, which upset me even more because I would be the escapegoat if things did not go right.  Plus, one of the employees did not want do the tasks such as the audits instead they wanted to do the help desks when I needed help with audits of previous tickets. To make matters worst, my recruiter told me by the department I would not get a pay raise even though I was promoted.It disappointed me because I knew for a fact the team leaders were getting paid $30 to $33 per hour and I have two Master degrees-MBA and a MOL. My employment agency reassigned me.After working there for a year, I lost faith in this organization because the organization appointment people who are immature and lack the appropriate way of training people efficiently. Most importantly they treat contractors as robots and when you question or point out an issue you are either transferred or let go. Overall, I have to say be very cautious of taking a contract with this department because  they will use you up and do not care. If you are promoted, make sure you have a great recruiter  and employment agency willing to negotiate  your pay raise on your behave because even though I had writing on stating I was a Manager. I still did not get a pay raise with two Masters degrees.

I worked there 33 years, and learned an enormous amount about dealing with life, work, and people.  I kind of grew up there after I left home. Management came and went with political administrations, so I had no aspirations to get into the management portion of it, plus my parents owned and managed a business, and I did not think that was something I would like to be involved with myself.  My schooling experience and talent had always been in the field of Art, and I was also accomplished in composition and English grammar, so secretarial work, which is what I did, was enjoyable and "right up my alley."  There was a great deal of favoritism that went on in the one agency I spent my entire time working for, but, I suppose that happens in most places.  I had a basic background in mathematics, but none in accounting or bookkeeping, and didn't feel qualified or confident to try to get those jobs; however, moving up the ladder to jobs I was qualified for was difficult as the available jobs usually had an in-department employee already promised to that particular job.  So, although each department was required to advertise their available jobs, it often was just to satisfy the law.  I enjoyed the "excitement" and "beauty" of working in the middle of the downtown area, and had such interesting and good friends.  The most unpleasant part was the drive to and from work - - in downtown traffic, PLUS, the new employee parking garage, that I was assigned to use, was configured so that its entrances/exits also faced the exits of a hotel across the street/next door-east.  Wow.  Difficult times at rush hour.

A typical workday can consist of listening to voicemail messages, returning phone calls, responding to e-mails, locate foster homes for children, problem solving, completing referrals for court ordered services, addressing placement disruptions, completing court reports, attending court, creating case plans, completing CANS assessments, documenting case information, updating case information and changes, holding meetings with families, and community providers. Also on field days, I would complete home/ school visits, and transport children when needed.  My coworkers were great. I worked with some really good people who have a passion and drive to work with children and families.  The hardest part of the job is the amount of paperwork and documentation that is required to manage cases. The management is well skilled and knowledgeable of what it takes to do this type of work and to be successful with families.  I worked with excellent, skilled professionals and community providers.  I made it my business to learn something from everyone I came in contact with.  This helped me to grow and mature in my job and I am greatful to have worked with such good people. Over the years I have learned that a families greatest weakness can also be their greatest strength and once empowered they will thrive and gain new strengths to succeed in their lives.  

I worked at Westville Correctional for 2.5 years, and overall? It was one of the worst jobs I have ever had. 

First of all, they say "opportunities for advancement." Which they do not offer for the IDOC at Westville Correctional Facility. There was an initial pay bump for all state employees when I hired in,  but after that, no matter how hard I worked, or how much I proved myself, there were no raises. They claimed it was due to "limitations down state." 

They have poor safety procedures. There is a TOTAL lack of Lock-Out, Tag-Out, Try-Out at the facility. There was zero training in how to go about a LOTOTO and I was never provided with a personal lock out lock, nor any tags. The best was the lock already on the device/machine, and it was usually a key all of maintenance had. Never a personal one that no one else could use. 

The management? They micromanage like crazy, they'll let some workers be attached at the hip and then get upset at other workers working together(it's a Correctional environment, working around inmates who have tools should already require 2 staff to a group of inmates.) The management also liked to talk down to staff, and treat us as lesser. 

The job itself wasn't bad. Take your inmate workers to go do tasks throughout the day. Fairly easy, when you had good workers. However, you often times just got assigned workers and had no clue about how they were, or who they were, and there was hardly any screening before they were assigned. 

Also, a consistent lack of proper tools or proper hardware/parts. Often having to make things work with the wrong items. 

All in all, I do NOT recommend working here.

Managed files and coordinated visits for individuals receiving state service for developmental disabilities.  Scheduled appointments with guardians, POAs, etc. for travel over 13-county SW Indiana region. Conducted surveys making sure providers were doing their jobs for the money they were getting from the state.  I learned how important my job was in discovery as to vulnerable individuals living in questionable environments that needed to be removed and how that the limitations with my work prevented so many being seen that needed attention to their issues long before I could be there for them.  Didn't have many co-workers  mostly worked alone.  But for the few they were easy to get along with and cooperative and helpful.  Just have to learn how to manage times when there are issues in the field letting them know that the supervisor even though she wasn't around, would handle anything amiss in the field that needed reprimanding.  The hardest part of the job was to see how some had to live and due to funding they couldn't get all the help they needed.  The most enjoyable part was how pleasant most of them were and how they loved the attention and the time we spent with them and some would ask when will you be back to see me again of which I had nothing promising to tell them.  And consistency of work and compensation was good.

I want to be clear I was fired from this job but this was the first job I have ever been fired from. I have had a good record with work with prior employers being known for working hard. Why I am leaving this review is because the state of Indiana has a reputation of working there employees hard and finding ways to not properly compensate them for that time. I have seen this happen to countless personnel including myself. I worked 60 plus hours before I was let go and was not given or allowed any hours to compensate my time. Because of this I had a poor work life balance. When I took this job I was reached out to by management because they wanted to hire me. I now regret accepting there offer because it has done more harm to my reputation than good. I also was let go with no warning or even any notice that there was a problem with my performance. I don't have any blight with an employer who let's go of me if my performance isn't what they're looking for what frustrates me is that I was asked to leave my prior job to take a chance to work with them to be fired with no notice. A lot of offices with elected officials works this way. and many people who work with our states elected officials get treat poorly.  with everything that I have seen and experienced I highly recommend not working for the state unless you don't have enough stress in your life.  

I have worked as an SEC for several years. The time off is generous and the other benefits are average-you're going to need your PTO and your insurance to deal with the stress! I liked my job for several years, but the agency has gone downhill quickly in the last two years. It takes a high aptitude and a lot of training to do this job well, but SEC's are treated as expendable. None of the management above the local office level care about anything but quotas. If you bring up a serious problem you either get ignored or chastised for bringing it up and nothing changes. They are making SEC's come to the office during COVID and risk their lives for no reason. They've treated the people who were/are worried about COVID like dirt, especially if you asked about working from home. Eventually, they finally decided to let us for a while, but not now. Overtime is mandatory because contractors aren't doing their work. Communication from upper management is almost non-existent except for being told not to follow policy because clients don't like it. Management needs to support their employees who are doing the job right instead. The new computer system also doesn't work. It's a constant fight every day to try to help clients with a broken system. It's exhausting.

Day started at usually started about 6:30, with an actual start time of 7:00 am, turned on copy machine, fax machines, individual scanners at the work stations, turned on 2 large scanners and 6 printers, checked voicemail and e-mails. 

My typical work day consisted of scanning documentation and entering the required data for each specified document into designated databases. I also scanned large DOT construction plans into specific data base or uploaded to files to send as attachments to various DOT districts.  

Performed searches using microfilm, paper and electronic files. Filing. 

Wrote letters of easement releases to county offices.  

Worked with a variety of individuals from different levels within the DOT.  Our specific office was a close knit group, who celebrated birthdays and holidays.  

I am an overachiever who sets goals for myself, this can be demanding on myself at times and can be the hardest part of my day. 

Working with a great supervisor and co-workers who were always there to assist and lend a helping hand.

Phones were turned on promptly at 8:00. Permit request were pulled from 4 fax machines, stamped and information was entered into database giving an in-house number.  Paperwork was distributed to various co-workers and myself bases on what job we were performing that day.  

Learned about DOT regulations regarding weight, height and width of machinery and heavy equipment.  Learned about how weight must be distributed regarding axles on certain loads.  Learned whether certain permits request were going to need additional assistance from utility companies needed to move power lines and/or if assistance was going to be needed for escorts and how many escorts were going to be needed, this information was a criteria for certain permits to be issued.  

Direct supervisor was friendly and personable.  Co-workers were always giving assistance to one another when needed.

No flexibility in regards to work, break and lunch schedule. No ability to get to know your co-workers.

Was that it was a busy office which allowed the day to go by quickly.

Top Job Titles	Average Salary
Registered nurse - medical / surgical 3 salaries reported	$63.33 per hour
Registered nurse 1 salary reported	$58.50 per hour
Licensed practical nurse 1 salary reported	$37.00 per hour
Director 6 salaries reported	$87,917 per year
Technician 27 salaries reported	$20.90 per hour

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