care associate

custodian

activity assistant

food service associate

office assistant

State of North Dakota

•	Greet and direct customers to appropriate staff members or locations; answer, screen, and route phone calls.
•	Sort, file, retrieve, and purge office records and library materials in alphabetical, numerical, and/or subject filing systems.
•	Receive, sort, and distribute incoming mail; prepare outgoing mail by folding, packaging, weighing, stamping, and sorting materials.
•	Receive and secure money; complete associated transaction forms.
•	Post alphanumerical data to manual or automated recordkeeping systems.
•	Prepare common office forms and reports.
•	Verify accuracy of data by performing comparisons between source and end-use data.
•	Operate standard office equipment such as computers, printers, copy and fax machines, calculators, postage meters, and imaging equipment.

•	LEVEL DEFINITION:

•	Work at this level involves a variety of complex office support duties of a clerical and/or secretarial nature that includes completion of several steps; analysis of data to identify facts and required action; and decision-making based upon well-defined rules, regulations, methods, and procedures with limited deviation as the duties are repeated.  Work is normally performed under general supervision. 
•	Assist customers verbally or in writing by providing information and/or directions of a detailed or complex nature.
•	Screen documents and supporting information to determine eligibility, authenticity, or identity. 
•	Compose routine correspondence requiring application of subject matter knowledge.
•	Type, proof, and finalize correspondence, reports, and other documents requiring use of advanced word processing software features with some integration of charts, graphics, etc. from other software programs.
•	Verify detailed, complicated reports for accuracy; take action to rectify discrepancies.
•	Organize and establish office filing systems and procedures.
•	Complete and maintain various office records such as purchasing and inventory, payroll and personnel, and client records.
•	Prepare documents using basic functions in spreadsheet or database programs.
•	Perform basic bookkeeping duties such as posting accounts, preparing billings and vouchers for payment, and preparing transaction reports.
•	Provide input to the development of office procedures and forms.
•	Provide lead work guidance to coworkers in the work unit.

The department is fairly well run.  The managers are hard to get ahold of due to their constant conference calls.  The supervisor likes to pick favorites and will make sure it is known in the department.  The constant changes is due to federal/state mandates which is ok, except sometimes, they are not communicated in a timely manner.  If they do not care for you, they will let you know.  The workplace culture is ok, except they do not have very many men or minorities that work for that specific department.  The job itself in the claims department isn't terrible.  As long as you stick to your schedule and meet you goal, everything is fine.  If you are given other work to do, it must be done when the supervisor says so.  If that doesn't happen, then it gets taken away from you without a true explanation.  The follow through on certain projects lacks organization, priority, and completion.  Good pay and good benefits.  Flexible work hours.

What is the best part of working at the company?
Good pay and good benefits. Light work loads that that doesn’t overwhelm you. 

What is the most stressful part about working at the company?
Most stressful part is working with incompetent coworkers with little knowledge or having the ability to learn form others.  They do not like to train new people. Communication is abysmal. 

What is the work environment and culture like at the company?
It can best be described as hostile to a strong work ethic, courtesy towards coworkers, respect for the responsibility of the position, and a culture of learning and self improvement. 

What is a typical day like for you at the company?
Typical day is listening to people complaining about how hard they got when  they didn’t do much of anything of significance.

Each day I go to work knowing there is work to be completed and job security will always be there.  Unfortunately, we have criminals that need a helping hand when they end up in trouble.  I enjoy e-filing documents, opening new cases, and customer service.  Even if we can help 1 person a week, we have success.  The best part about my job is when that 1 defendant writes back after being incarcerated for a period or just got out of treatment and they write a letter to the court "thanking" them for what they've done.  Sometimes it's just that 1 step that can save a person from the inevitable.  Most enjoyable part of my job is meeting new people and learning new duties.

It was a job which I had a lot of control.  A lot of paperwork.  However, a lot of town meetings with a lot of difficult angry people who cared about their township.  I dealt with people in power regarding their county.  I wrote reports to the the government asking for money to protect their farmland.  I felt as many deserved what was being asked for.  The greatest thing regarding this was I was young and not respected when I got there.  When I left I was being asked to be at "coffee hour" with the locals and they like me.  It taught me that listening and fitting in with the people who I was working with went a long way.

Sorted, Filed, Retrieved and purged office records in alphabetical, numerical, and subject filing.
Verified accuracy of data, performing comparisons between source and end-use data.
Operated standard office equipment such as computers, printers, copiers and fax machines and calculators.
Communicated effectively both orally and in writing with internal and external customers.

What I learned was the hard work that goes into prepping tax forms.

Management was ok

They were ok

Opening all of that mail that came in during tax time

Working hours 8 - 5 Monday - Friday

My position as a project manager is one I have worked so hard to get to. No two days at my job are the same. I love meeting new people and being faced with new challenges, as well as finding ways to overcome them. Documentation is constant and consistent between project managers, so our area is cohesive. Management is excellent and understanding when things come up. Co-workers are extemely diverse, helpful and well-rounded. I love that I get to use many of my best talents as a project manager,

This position was a temporary role designed for the pandemic. I can not speak on the overall experience of working for the North Dakota State as a full-time employee at a permanent position. The management set-up for this exact team was unprofessional, undereducated, and demeaning to work under. The co-worker were for the most part great to work with, and pay was good. There was constant change, little to no management assistance and unfair and awful treatment to most of staff. 

I have really enjoyed being with the ND Dept. of Emergency Services. My service with them has been as a member of the incident management team, which is on call. I would love to gain full time employment with ND DES however with state budget cutbacks and no open positions, it does not look likely that I will have that opportunity in the foreseeable future. Again, WONDERFUL staff, management and team!

What is the best part of working at the company?
Awesome bosses and coworkers. Fun work environment. 

What is the most stressful part about working at the company?
Honestly, in my position I worked, I can’t actually think of a single time that I was noticeably stressed over work. 

What is the work environment and culture like at the company?
Friendly office environment with everyone able to work together and talk to each other.

Top Job Titles	Average Salary
Care associate 2 salaries reported	$17.83 per hour
Custodian 2 salaries reported	$2,800 per month
Activity assistant 1 salary reported	$13.00 per hour
Food service associate 1 salary reported	$13.70 per hour
Office assistant 1 salary reported	$2,753 per month

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