customer service representative

registered nurse

licensed practical nurse

project manager

registered nurse - medical / surgical

State of Ohio

I regret to say that my experience at this company has been highly disappointing. Leadership is lacking, and there seems to be a toxic culture that permeates the workplace. There is a constant air of negativity and gossip, with little transparency or open communication at any level. This environment has made it difficult to feel engaged or supported.

In addition, the work atmosphere is not inclusive, particularly for individuals who are Christians, as there have been negative remarks made about people of faith. Morale is low, especially among colleagues, who often criticize leadership in private spaces like group chats. The political climate in the office further divides the team, with differing viewpoints often leading to tension rather than productive collaboration.

The expectations of returning to the office five days a week seem disconnected from the realities of employee compensation, especially for state workers who are already paid less than those in the private sector. The lack of support for things like parking costs is an added frustration. Moreover, there is little recognition of the efforts or contributions of team members, with work often being discarded without meaningful feedback. 

I’ve been waiting weeks for an accommodation request to be addressed, and it has been disheartening to feel ignored. The overall lack of responsiveness and support has made it incredibly challenging to stay motivated. Unfortunately, I cannot recommend this company to others, as the work environment has taken a significant toll on my well-being, physically, mentally, emotionally, and spiritually.

Despite claims of generous benefits, the reality falls short. The PTO provided is significantly less than what I’ve experienced at other companies, and healthcare premiums are not subsidized as they were with my previous employers. Additionally, I have witnessed inappropriate comments from management regarding individuals with disabilities, as well as personal remarks about my own body, which have contributed to the uncomfortable and unprofessional nature of the workplace.

I sincerely hope that the state takes these concerns seriously, as they are affecting the overall morale and productivity of the team. I would definitely not recommend this employer to anyone under the age of 35, but honestly, no one should waste their time with this employer.

I have worked with use cases for about 6 years and 1 year with user
stories. I make sure all the details are captured effectively in the use
cases to enable the development team to understand the scenarios
effectively.
I have elicited and documented business requirements, functional
requirements and non-functional requirements. I have also documented high level features in Agile and Rational Unified Process Methodology. I have used interviews and JAD sessions to work with the SMEs to gather requirements.
I have experience interviewing Subject Matter Experts (SME) to gather
requirements. My ability to work well with people and my listening skills
have helped me work with the SME’s effectively. I make sure I am well
prepared for the interviews and have questions handy so I do not waste the time
of the SMEs
I do not have direct experience with budgeting or strategic planning, but
have an awareness of the processes.

I have worked closely with business users for gathering and reviewing
requirements and also in the User Acceptance Testing sessions. I have
also used the job shadowing techniques to understand the day to day
process and the issues they have to face.

I have created high level requirements for the RFP process. I would say
I have about a year of experience with the RFP process

I have experience analyzing existing systems, created process maps
(AS-IS and TO-BE) to help with the gap analysis.

I have experience eliciting, analyzing, documenting, validating and
managing requirements. I elicit requirements from stakeholders and
document a project charter, vision document or business requirements
document and process flows, analyze requirements to make sure
they are clear, concise, document the requirements in templates, use
cases and Traceability Matrix. For validating requirements I have used
review sessions to make sure all requirements are captured and once
requirements are completed then the approval process is initiated. For
Managing the requirements I have used Traceability Matrix to make sure
all changes are tracked and updated as needed.

This occupation allows you the freedom to have a great work life balance and time off. This place does not allow you to express any creativity or change. You are expected to perform rapidly at all times. The event you are not performing rapidly you are talked to about your performance and then later disciplined without a clear warning of what has occurred or why you are being disciplined. It can be ultimately conniving and turn management against employees easily. The supervisors and managers are so far removed from the reality of the day to day goals, objectives and needs of a disability claims adjudicator. This occupation is a good starter job for those getting out of college and want to get their foot in the door but I would not recommend this as a long-term employment. DDD loses some it's best employees due to the horrible morale of the agency. Great benefits after you complete a gruesome 1 year probation and adequate time off but the pay for this occupation and the work expected is not in comparison. BWC and SSA Field Offices performs most of the same duties that we perform at DDD and are paid significantly greater than we are. It is a pleasure to help those individuals with disabilities that need our assistance and occasionally getting a thank you for being so helpful and informing clients of their steps along the way. Is this the best job not at all. Is it the worse not at all. But I definitely wouldn't recommend it to a friend, neighbor, relative etc. Potlucks are a big thing at the agency too which helps breaking down some of the monotony of the day to day job. There is also a lack of consistency in policy across the agency which then lacks employees to have trust in their superiors.

• Lost Time Claims Examiner in Columbus Service Office • Determines covered medical insurance losses by studying provisions of policy or certificate. • Establishes proof of loss by studying medical and financial documentation; assembling additional information as required from outside sources, including claimant, physician, employer, hospital, and other insurance companies; initiating or conducting investigation of questionable claims. • Documents medical claims actions by completing forms, reports, logs, and records. • Resolves medical claims by approving or denying documentation; calculating benefit due; initiating payment or composing determination letters. • Ensures legal compliance by following company policies, procedures, guidelines, as well as state and federal insurance regulations. • Maintains quality customer services by following customer service practices; responding to customer inquiries. • Provides legal support by assembling documentation for settlement action. • Protects operations by keeping claims information confidential. • Prepares reports by collecting, analyzing, and summarizing information. • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. • Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. • Preparing, interpreting and managing ORC rules in conjunction with Policy and Procedures. • Completed the necessary training in other examiner rolls to act as a liaison between general public, injured workers, attorneys, providers and the BWC

The only orientation you get is the correction officer training, once you are onsite working medical, you are pretty much on your own, unless you fight continuously for training. I started on evenings and there are literally NO other nurses on the floor with you to help you navigate the archaic and disheveled mess of a medical system. You are continuously pulled in multiple directions with little to no resources. Infirmary is always full of constant watch, leaving no rooms for people coming back from the hospital with serious medical conditions. I was continuously left alone with high risk offenders (who thank god, never really caused any issues).   Constant medical and medication errors. Both inmates and staff are put at risk. Management (extremely top heavy) acts like they care but don’t do anything about serious concerns. 
I honestly loved working with the incarcerated individuals and the job would have been amazing if medical staff got the support they needed. It is literally heartbreaking to see the conditions within the prison system. 
Not to mention, you get no lunch (they call it “working lunch” but good luck finding a minute to inhale a sandwich you packed) and the 10 hour shift was always at least 12 for all the nurses, more if your mandated which they do with complete disregard to your responsibilities at home. 
I could go on and on but shame on ODRC for having such a disgraceful medical system! 

I've worked for the state for 10+ years and am finally leaving their employment. In this time, they have limited internal promotions between ANY agency to 4%--so there's very little room for upward mobility. Pay scales are very inequitable--there are non-college degree account clerks making $50,000 a year, while they are posting MBA level jobs for $55k. My position is being filled with an external applicant for $15k more a year than I make a year now and less work than I currently do, despite me offering to stay if they could match my pay. Since internal promotions are limited to 4%, they couldn't offer me more, but are instead spending $15k a year more on a brand new person externally. As a taxpayer, I'm shocked and disappointed that the Kasich administration hasn't found the benefits of promoting exemplary staff and incentivizing that workforce to stay. Instead, they are more concerned with "perception" of increases more than 4%. Mona, with the Kasich administration, is the prime example of the type of bureacratic BS that government staff deal with--she's an employee that double dips and makes an inflated salary with regular increases, but doesn't allow the typical employee the opportunity to further their career or earn a decent wage. Good riddance State of Ohio. No wonder State employees get a bad rep, it comes from the top down and the Kasich administration sees no value in rewarding employees with decent promotions or trying to keep knowledgeable and hardworking staff around.

In my just under 2 year work history as a Correctional Officer at more than one different institution I can honestly say that this job is garbage and is a good way to make money if you don't have any sort of life outside of the prison. Benefits are okay (nothing like they used to be years and years ago). It's dangerous, management love to play games and do things that they are not allowed to do and honestly should loose their job for due to abusing the power of their role (looking at you TCI), & the job environment is so toxic / political that even if you do your job as intended they will still remove you if someone there has a personal issue that is not job related. With every policy change going forward the prisons continue to become worse and worse to work at and it's at the point where prison is no longer prison, it's literally more of a day care for adult screw ups where they get phone calls, tablets (to play games / watch movie / listen to music) & overall they get all the freedoms of outside life just without being able to leave. It is a very corrupt system & it will drag you down to your lowest lows. The turnover rate is so bad that they will mandate you 3 days in a row for a 16 hour shift and will still remove you once you're almost off of their yearly probation without a second thought because to them you are only a body. The most enjoyable part of the job is making the money that you'll spend once you leave that god forsaken place.

What is the best part of working at the company?
Working with whetstone township officials has given me the un-official training for a lot of skills that I would have never had. Such as running a tractor with a boom mower attachment. Running a tractor with a berm discer and a rotary ditcher. Operating a dump truck to remove snow and lay berm material for township roadways. Backhoe work has also been something I've had training on, along with multiple maintenance jobs including but not limited to small welding jobs, replacement of large and small hydrolic hoses, and all preventative maintenance on all equipment including all oil and filter changes. All ordering of parts and equipment also has been part of the job here including helping set up new accounts. Grave digging and graveyard cleanup of limbs and trees with chainsaw. Graveyard building repair such as replacing gutters and landscaping. All of this with out the trustees looking over my back. Very free workplace with minimal input from trustees. Set your own hours unless it's time to snow plow or mow.

What is the most stressful part about working at the company?
The pay is not the best. It's much better than minimum wage but with the skills you need you can definitely make more elsewhere.

What is the work environment and culture like at the company?
You are on your own, by yourself, making your own schedule.

What is a typical day like for you at the company?
For me, 9-5. Monday-Friday. Working on various jobs.

I worked for the State of Ohio for 20+ years. A typical day at work is coming in in the morning, going over your caseload and meeting contact expectations. Nearly every day you clock out and continue to do work just to stay caught up on your caseload. If you take a day off your workload does not go away. You have to do your best to get ahead before you take time off. Management knows there is a workload issue and does not care that you have to work on your off hours until they want to discipline you. If you get on managements bad side, they will write you up over silly things and continue to harass you until they can fire you. Management will lie just to get you into trouble. Workplace culture is toxic. Management will send people to listen to your conversations and report back to them on what you say. There are a few good people in the parole office, but they are all scared of the regional administrator. If you try to talk to the RM supervisor, they are friends, and you will not get anywhere. Many staff members will act like your friend and then stab you in the back. The hardest part of the job is trying to stay caught up on excessive caseloads and dealing with management that will lie to get you into trouble. The most enjoyable part of the job is the amount of freedom you have to get out of the office and working with other law enforcement agencies in the area. Sadly, if I was able to give this employer less than one star overall I would. My advice to you is to stay away.

What is the best part of working at the company?
Paid holidays, the OPERS pension and working hybrid schedule as nobody comes into office. It’s all being changed to full time in person and no reimbursement for parking which is a huge downfall. 

What is the most stressful part about working at the company?
Super political. It’s not what you know it’s who you know. It’s do as I say not as I do. If you’re a Christian you’ll be challenged so be prepared and stay anchored in Christ. 

What is the work environment and culture like at the company?
Toxic for sure. The flex hours are nice and make having a normal life outside of work great but that is possibly being taken away like everything else so not a fan of our specific workplace environment everyone is bitter, atmosphere is stagnant and you can tell people are just on auto pilot. 

What is a typical day like for you at the company?
Chaotic. I work well under pressure so I don’t try to let it consume me but the more better you work it seems like the more they expect of you which is super annoying that the great ones will be expected to work 2-3xs harder than co worker same pay grade all because they aren’t being pushed as hard for whatever underlying reason.

Top Job Titles	Average Salary
Customer service representative 6 salaries reported	$21.28 per hour
Registered nurse 2 salaries reported	$49.00 per hour
Licensed practical nurse 5 salaries reported	$34.17 per hour
Project manager 1 salary reported	$45.45 per hour
Registered nurse - medical / surgical 2 salaries reported	$71.75 per hour

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