delivery driver

warehouse technician

site manager

medical equipment technician

warehouse associate

StateServ Medical

Employees across the board not compensated properly wage-wise (from drivers to customer service reps). This assessment based on what other similar companies offer for similar positions vs StateServ. Company DOES offer a decent 401k plan. Health insurance plan worked for me as I do not have any dependents but many of the parents working at the company could not afford even the most basic plan. 
Company remained understaffed for the entire length of my employment (3.5 years) with a stunning turnover rate. The company was constantly attempting to revamp their training program as it was not as robust as it should have been considering the role played in Hospice client, patient and caregivers lives. Poorest work-life balance of any company I've worked for. 
Company continuously adding clients and new sites whether the infrastructure to support the clients was there or not (happened multiple times during my time there, not a one off occurrence). The infrastructure lacking includes call center staff available to respond to clients/patients/caregivers, the equipment, delivery trucks and warehouse staff (i.e. drivers/technicians and warehouse management).
Policies and procedures update with no notice to the customer service reps until it becomes an escalated issue.
Implementation of new DME inventory system made it nearly impossible to accurately assess what was and what was not actually delivered or picked up on an order. 
Management/supervisor changes are transforming culture from patient and client-centric culture to something more along the lines of a sales position. 
Be prepared to stand alone, supervisors can refuse to take calls despite customer request to speak to supervisor and no matter how tense the situation. Supervisors can even refuse to speak with the same client calling multiple times through the day continuously asking to speak to a supervisor regarding legitimate concerns and issues.

I miss working with the clients, the patients and caregivers. Internally I miss working alongside my fellow customer service reps and leads as well as the team of drivers/technicians that supported the business at the front-most line. HR department was added around the same time I started and did a great job from my experiences with them.

Due to most of the fleet of company vehicles being older, having high mileage & not receiving regular routine maintenance vehicle breakdowns are fairly regular. I've had issues throughout my employment with this company's dispatchers, whom operate from out of state, assigning orders without consideration for: remaining time until the end of a driver's shift, number of already existing orders the driver has to complete, geographic distance between orders, whether the order contains DME not kept on the fleet vehicles, or even if another driver is already due to deliver/pickup at that same address. Hardest part of the job is delivering or picking up unwieldly DME, such as geriatric chairs/beds/patient lifts, and having to maneuver these items on stairs/steep inclines/ice/mud. Worst part of the job is that management and dispatch make no effort to ensure drivers can clock out and go home on time, it is a toxic work environment where wanting to go home on time is seen as not pulling your weight. What I've learned at this job is to not put up with being taken advantage of, the job market has never been easier or more lucrative to get back into. Most enjoyable part of the job is that more of your time will be spent driving than working in the sun/rain/cold.

People quit all the time, some walk out on the first day. Training is horrible. They constantly change then get you in trouble if you don't do something they forgot to tell you about. Managers play favorites and tell lies to your face. Peoples jobs get threatened all the time instead of fixing things so you stay they just hire another bunch. Drivers will scream and swear at you and managers don't do nothing about it. They pay $2 less than everybody else for a too heavy workload. Good people get used and lazy people who are friends with the managers get away with murder. 

It wasn't like this before. A lot of people leaving, even leads and managers, because the new supervisor is so rude. She like to throw you under the bus. You supposed to get days off but nobody ever approve them so you can't use your time. The business is run so badly. Nurses waiting on things to be delivered and we told to lie about where drivers are when the truth is they not even on the way! Your going to see them on the news or closed I am sure. People cry on the floor it is so stressfull. HR is a joke and don't give you no help. Everybody is burned out working here and a free lunch once every couple months don't makeup for nothing!

Stateserv Medical is a great company in the sense that they take care of their patients every need exceptionally well. They are however terrible to their employees. There has been 5-6 people leaving their busiest site in a month long period because they refuse to give raises to their employees, even when they have been promised one. Since so many people have left the site, this places an incredible workload on the employees that still remain yet they still REFUSE to compensate their faithful employees and promise a maximum of a 33 cent raise after a year of flawless service to the company. The dispatchers are based out of Tempe Arizona and drivers out of Florida. This creates a lack of understanding of the area that they are dispatching, and they are constantly hiring new dispatchers that have no idea what they are doing and the experienced drivers end up having to dispatch themselves. This creates an even bigger stress level on the driver. On call is abused and you will be called out in the middle of the night for things that are truly not emergencies, and nothing is done about the patients that abuse the system.

The management is terrible at best and down right desolate at worst.  There is no way to advance or be promoted; unless you're willing to brown nose A LOT, you'll never see a promotion let alone a fair raise. They ( the management) save these perks for their  buddies and family members.

The training of new hires is abhorrent and lackadaisical.  No structure in the chain of command of leadership, revolving door of new agents AND management. They also don't like to promote black people either or pay worth.  I'm pretty sure that's an work violation.

Instead of hiring competent people, they hire (again) friends and family members via nepotism while the ones who actually do their jobs suffer from the workload places upon them.

Overall, this company needs to be bought out and restructured.  

They are also incredibly cheap working with outdated software and equipment.  There are so many problems with this company it's pitiful.

If you’re looking to grow within the company.. DON’T DO IT

If you’re looking to work your butt off, go the extra mile and get overtime and get compensated.. DON’T DO IT (they take overtime pay away) 

If you’re looking for a raise... DON’T DO IT.

If you’re looking to be trained properly and have help when you need it, have all your questions answered by the manager... DON’T DO IT

(Manager doesn’t not know how to manage, he has his favorites, his answer to everything I’ve asked is “I don’t know” and if that doesn’t get you off his back he then says “follow protocol” after he hasn’t explained what the appropriate protocol to follow is to begin with, so only ends up not answering your question, and leaving you stranded confused with even more questions. And on top of that you get in trouble for not knowing when it all blows over.)

So if you're looking for a dead end job, be poorly trained, thrown into the fire, setup to fail but expected to succeed, with no help from lead or management, but only take your overtime away, and get after you for things they didn’t teach you, meanwhile his favorites/lead have the easiest routes and walk all over you with no consequences... DO IT.



Well first they hire new drivers who make more than ones who have been there. So you have to quit to make more money to keep up with cost of living. Secondly the work is absolutely terrible. Body fluids, brown stains and diseases on the equipment especially pickups. The managers sit around show up late and criticize you any oppurtunity they get. Or they stay home half the week and work from home. But dont call them they wont answer. Lots of favoritism. Clicks and politics. Not only are you dealing with a bunch of you know what who run the show but these hospice nurses are the worst.  Your expected to walk in say nothing and take you know what from everybody. If you say more or try to be a happy person it will bite you. Cause a caregiver a cna or another driver cant wait to report you if they are offended by you. Lots of injuries here. Is it really worth it? For say 3k a month? If you're lucky? Overtime is taxed ar 50 percent so youre making less.

Working at StateServ Medical (often known as a DME or Durable Medical Equipment technician or driver) is a fast-paced and meaningful, yet demanding experience. Employees often note a challenging work-life balance due to high workloads, understaffing, and heavy on-call rotations.Employee feedback reveals both the rewards and the difficulties of the job:The Good: Technicians and drivers enjoy the independence of the job, take-home company vehicles, and the rewarding feeling of helping patients and families in need. Consistent overtime hours are widely available.The Challenges: Long hours, late-night emergency call-outs, and a difficult work-life balance are common. Many staff members cite issues with dispatch disorganization, management communication, and high-stress on-call schedules.Overall, the culture relies heavily on a supportive team atmosphere among coworkers to get through the busy shifts. You can read verified employee experiences

The job is hard on your body. Injuries are frequent. Pack a lunch & plan on eating on the fly cause you rarely have time to stop. Some of the patients families have unreasonable expectations, especially about pick ups after a loved one has passed. Most are truly grateful for the service provided and it is satisfying. A lot of chaos. Almost always running low or just out of equipment of some kind. Takes way too long to get rid of bad employees. If you are organized and attentive to detail, you have a lot of freedom to structure your routes. Not micromanaged but also hard to get ahold of leadership when you do need help.  One of the new contracts is a nightmare. Orders are wrong, No good phone #s addresses are wrong. All scheduling and dispatchers are working remotely in Arizona and local leads have to fix their errors because they just don’t know the area. 

I have been at the company for a while long enough to see how they want to use you as well as make you the scapegoat if anything goes wrong. The management has no regards to the drivers safety they give you grief about unsafe conditions and often try to blame you for things out of your control. Managements only goal is to make themselves look good on paper. I would have to agree with the other reviews that they have favorites as well. Also they dont properly train you in everything you need to know unless people in upper management come to check up on us. And they will lie about training you. They also have a extremely high turnover rate and it's for a reason. If I knew what I knew now I wouldnt have taken the job especially as miserable it makes me to go there everyday. I enjoy helping the clients but the management makes the work environment not worth it.

Top Job Titles	Average Salary
Delivery driver 4 salaries reported	$15.50 per hour
Warehouse technician 15 salaries reported	$20.09 per hour
Site manager 4 salaries reported	$72,500 per year
Medical equipment technician 2 salaries reported	$18.00 per hour
Warehouse associate 4 salaries reported	$17.38 per hour

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