front desk agent

housekeeper

breakfast attendant

night auditor

hotel housekeeper

Staybridge Suites

I first need to say that my experience only relates to one particular hotel I worked in and not all of Staybridge Suites.  Given that each hotel is an independently owned franchise, every owner is different and each property is a different experience.  While Staybridge Suites/IHG have guidelines and standards that set the brand apart from other hotels, those pertain mostly to the guest experience and not how the hotel/property is operated or how owners treat the employees and what resources are available on the property level.  Before working at Staybridge Suites, I had worked for a Holiday Inn Express for almost a year. Before thatb I had been exclusively Marriott and was admittedly somewhat of a die-hard Marriott supporter. That being said, my experience with IHG corporate,  was tremendous. They are so much more available to help with brand questions, guidelines and support then any other hotel company I have known. All of the staff at the corporate level were so helpful and easy to reach out to. If they didn't know the answer to something, they went above and beyond to get you to the person that could. This could be in regards to anything from a hard to find item for the breakfast buffet or a replacemnt part for a kitchen item, to best practices for high guest reviews. My experience with Revenue Management was very helpful and they were always quick to respond to emails regarding rate change or room balance issues. The week long Manager Programme in Atlanta was fun, but also gave a feelinging of invigoration to take back to your property. Our hotel seemed to be constantly supported by corporate IHG and was visited often. I often felt like the little siblings that had been taken under the wing of big brother or sister to ensure success and they often said how proud they were of performance.  

My experience at the hotel and owner level was not always as easy.  The owners had lots on their plate and were not wanting to be as involved at the property but as a fairly small and young company made some less than ideal decisions based on advice from someone that did not have the company's best interest and have ended up paying for those choices through much trial and error.  

Like all hotels, they operate 24 hours a day all year long. That is something to understand before working in this sector of hospitality.  Depending on location, time of year and part of the week, things can vary greatly. 

IHG employee discount when traveling is not as good as other brands. 

oh my god, where do i begin? first off, i was hired to do the overnight front desk at 11 an hour. then they moved me to housekeeping. i asked if my pay was gonna be lower. they said no. i was getting 11 an hour until last 2 paychecks, they changed it to 10 an hour without my notification. i asked why, they said it has always been like that. the job has no benefits, no holiday pay, no perks, but the hotel is sold out all the time so someone's making money. the general manager is a micromanager who believes she is always right and treats people like they're dumb and she's smart. management there does not do their job and they just call upon other people to do it. they even yell at their staff in front of guests. they make u drive places using ur car and don't reimburse u for gas. drive to cranbury, drive to walmart, drive to home depot. they have you pull weeds and mulch because apparently a landscaping company can't do that. they "control" your schedule. if you're a houseman or maintenance person, you're gonna be doing each other's work and they "never" hire anyone permanently. 4 people within a year and a half time out of about 10-12 employees have just left without giving any notification. they've also hired 3 maintenance people since the last one left and they all leave. trust me, u work there, you'll be out in a week-month. they convince u into thinking that they treat u right and they'res no other place that would hire u. i am so much happier now that i left. oh, and ur vacation pay, if u quit, they can take it away.i am going to call corporate and the bbb and see where i can get with them. if u look on craigslist, they're always hiring because EVERYONE of the staff leaves because of management. they are unappreciative jerks who don't know what it's like to treat employees. so if ur reading this, ur definetly better to work at the staybridge suites in north brunswick, new jersey, the worst place to work. good luck and yeah.......do urself a favor and avoid the torture and not apply! you'll be happy!

Workers are made to work holidays, but do not receive holiday pay, which is an order from the owners. What will make it worse is that they will pull up to the hotel in their luxury car and tell you about their Christmas vacation to somewhere expensive, while you've spent Christmas without your family and have little to nothing to show for it. 

Watch your back around the General Manager, who loves to play the blame game, and is incapable of accepting personal responsibility. This is despite the fact that the General Manager attempts to control every aspect of the front desk, from reservations to work that the sales director should be doing. Everything will be your fault, or someone else's. You will always have to do things the GM's way, even if that way is making your experience, as well as the guest's experience, that much harder and the GM will offer no help. 

The GM's manipulation (which the owners are willfully blind to) has caused every good employee to eventually leave. Good employees are nit-picked and go unrecognized, while bad employees are rewarded and rarely reprimanded. The GM also hates confrontation, and instead of being fired, you will find your hours dwindling to the point that you are forced to get another job, and then one day your employee discount will have disappeared. 

If you are good at your job, you will be given further responsibility that you will not receive additional pay for. Making a mistake will result in condescending treatment. You will be made to feel that you, an hourly worker, are more responsible for the wellbeing of the desk than management. They do not offer benefits, and generally are unwilling to be flexible with schedules. If you do end up working here, my advice is to make sure you make your boundaries clear with management from the beginning, or else you will be taken advantage of.

Working at Staybridge Suites has exposed me to an ever-changing environment where days will never be the same and has helped sculpt my customer service skills drastically. There are many face, requests, issues, and encounters that go on in a hotel and i am trained and capable of addressing each and every situation that comes my way. a typical day starts slow and then kicks the pace up in the late evening when flights come in and guests start to arrive. there is not one day that i do not help a guest lift luggage, help with room maintenance, or even help with plumbing issues: the big idea is that i try to be knowledgeable in all fields of the workplace. The management is fair and like any other management, your progress is what determines the attitude in the workplace.I love my co-workers and we all pick each other up when something feels off. At times there is a noticeable drop in performance, but we bring it to attention so that the core of the workplace can stay consistent with overall customer and work care. The hardest part of the job is trying to satisfy all requests, while we do our best to work with each and every guest, sometimes pleasing everyone is not doable and it causes discomfort in a guest when we aim to only give comfort to our guests. The easiest part of the job is making every person who stay at the hotel not only arrive with a smile, but leave with one as well.

A typical day for me consists of a lot of prospecting, for that 7+ business, outside sales calls, outside appointments with my top (10) clients-keeping the relationship strong and site visits. The best sales tool I have is my hotel. If I can get them here, they will stay!

I have learned the extended stay business, while it is the most difficult to find, is the very best business for my hotel. It shrinks the hotel, once the percentage is met, and allows me to drive ADR. Making it a perfect balance for the model.

I have an incredible, hard working,  General Manager . She started as a front desk agent and has worked very hard for the GM position. She cares about the hotel, the employees and guests. She sets the atmosphere, making it a great place to work.

My co-workers come to work every day with the goal in mind "SUCCESS". They work extremely hard and are dedicated to make the hotel the very best it can be. This is the reason why we have held the #1 spot on Trip Advisor for the last (4) years. 

The hardest part of my job is facing the fact that sometimes, we are not a perfect fit for what the guest is looking for, sometimes they need more that a limited service hotel. 

The most enjoyable part of my job ,is getting to know my guests on a personal level. They enter the hotel as my guest, but leave as my friend!!

I worked at Staybridge Suites in Grand Forks, and I can honestly say I loved the job itself. I took great pride in my work, consistently went above and beyond, and built strong relationships with guests — many even mentioned me by name in reviews. I cared deeply about creating a welcoming and professional environment.

Unfortunately, my experience with upper management left me disheartened. While I gave 110%, I often felt unsupported and, eventually, unfairly targeted. Despite my hard work and positive impact, I became the subject of retaliation after raising valid concerns about workplace conditions. I even have a recording where a manager admitted to creating a hostile work environment — and still, nothing was done to resolve it internally.

I wish I could say I was treated with the same level of respect and fairness that I extended to my team and the guests every day. Instead, I was let go in a way that felt deeply unethical and personal. I have five children and a mortgage, and I poured myself into this job, only to be pushed out without the support or protection I deserved.

I still believe in the potential of Staybridge as a brand. But until there’s real accountability and compassion at the leadership level, I can’t recommend this location as a healthy or safe workplace.

A typical day at the front desk would be to get our your paper to do list and go through it step by step. Its not difficult if you follow the instructions. You get the hang of it once you do it for a while consistently. I learned a lot about their Property management system while i was there, and also how not to treat their employees, becuase i am hopefully going to become a manager one day and i would not do it like they did. Staybrige Suites was a good place to work for the summer that I did because it was close to home and helped me get the experience that i needed when i was there. But as for a long term position there, they need to work on taking care of their employees, by giving them a fair wage to work in this community. You cant live off of $8.25 per hour in the Lake Jackson area. You would be out on the street before you know it. And the management there did not really teach how to do the job to the best of our ability. They had our Jr. manager teach how to do it. The hardest part of the job is taking care of whatever the guest needs are at a moments notice. If you are too slow i fell they got impatient and irritable at you. What I enjoyed most is once i got the hang of it, it was easier to check in the guests and make them feel welcome.

What is the best part of working at the company?
The people who work there are very friendly and they do their best to train you on everything you need to know.

What is the most stressful part about working at the company?
It's a hotel: the guests will ask you for anything and everything which you may or may not know. The software is too complicated for what you need to do with it. If it were more user friendly, that would be a huge help. Training also requires the situations to come up, so you feel as though you're less capable than you ought to be by the time some situations happen.

What is the work environment and culture like at the company?
The staff and coworkers are friendly and the management was benevolent (when we had management: my time there had a good portion without a manager). It is very lonely as you work shifts by yourself at the front desk. Since it's a hotel, it's also very scary since your clientele is meant to stay (most businesses have a set time for customers to come and go, but hotels want guests to stay.)

What is a typical day like for you at the company?
Periods of nothing followed by periods of everyone needing you. That would have been fine if I felt I had what I needed to handle the contingencies to the problems that would arise.

There has not been a general manager or front desk manager for months. If you’re not management, you don’t get paid more than $8/hr and you never will. Our turn over rate is ridiculous. Some people stay at the front desk for a month or two, if they’re young and naive enough to believe it gets better. Most quit within a week, because they’re smart enough to know it won’t. Others who stay, stay because were trapped in a cycle of needing a job so desperately that we can’t quit, and they overwork us to the point of being too tired to look for another job, which I think is what they want. No paid time off. No vacations. All of that is lies on the ad. Also, no lunch breaks. If you’re a good worker, they will push responsibilities on you that are beyond your job description because they have failed for months to hire a few front desk manager or GM. This job actually made me want to die. There is no work life balance. The place should be shut down and the owner should never run a hospitality business again, because he does NOT care about the guests OR the employees.

My girlfriend worked front desk there before I did and I was always her ride. They knew this going into my interview and they said it would not be an issue to have us work similar schedules so that rides would not be an issue, however once I got the job in housekeeping management refused to put us on the schedule together so I would have to leave to get her, and when I did management would get passive aggressive with me making it seem like letting me leave to get their employee to work was some sort of huge favour. 
Working in housekeeping was absolutely awful we would regularly work 11+ hour days because we were so understaffed. There were days that there were only 5 of us on the schedule and 60 check outs and then when we were there all day we would get scolded because we took to long. 
About a month after I started working there was the anniversary of my best friends death and I told them a week in advance that I would not be working on her anniversary the day comes and i don't go in and they fire me for a "no call no show" even knowing I was not coming in a week in advance. They told all of my coworkers that I quit and when I went in to pick up my final check it had been opened by someone in management without my permission.

Top Job Titles	Average Salary
Front desk agent 192 salaries reported	$15.30 per hour
Housekeeper 138 salaries reported	$14.42 per hour
Breakfast attendant 94 salaries reported	$14.47 per hour
Night auditor 76 salaries reported	$15.80 per hour
Hotel housekeeper 67 salaries reported	$15.08 per hour

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