desktop support technician

helpdesk technician

laboratory technician

truck driver

chemical technician

Stefanini

Stefanini is an IT outsourcer, and you're most likely going to be working someone's outsourced heldesk.  No, that's not a typo.  You're going to sit in a cubicle for eight or ten hours a day, while Bigbizco's Executive Vice President in charge of the Department of Redundancy Department screams obscenities in your ear because he's forgotten his email password for the fifth time in three days, because he's too stupid to write it down.  And you're going to have to sit there and take it and say "yes sir," and take another call twenty seconds after he hangs up.  The next call will be from someone in the Bangalore office who no speakee gud the Ing-goo-rish and has a working English vocabulary of about twenty words, one of which begins with F, and who has--surprise surprise--also forgotten his password, and is also screaming obscenities and death threats in to the phone, because "choo people do someteeng to my computer, she eez a-brokey" and it may take half an hour to figure out that he doesn't know how to turn it on, or maybe he locked himself out of his email account.  No, we all take calls back to back without a break all day and night, no one has time to mess around with random people's access in Active Directory even if we wanted to, the logs show us that you locked yourself out by typing your password wrong five times and the problem here is that you're just too stupid to remember your password, maybe your turban's on too tight.  The next one's hyperventilating and having a panic attack and wants you to tell her which one the "any key" is, and may have a crying jag and hang up on you, requiring you to call her back.  The next one went into the office's cable closet and decided to randomly unplug and replug stuff at the patch panel to plug in an Xbox to play video games after his supervisor went home, and wants you to help him connect to Xbox Live, and then help him fix the office's now-broken LAN.  The next one wants you to teach him how to use a Blackberry--over the phone; this one's speech is pretty badly slurred and you're pretty sure he's drunk.  The next one's an angry secretary who demands that you tell her the boss's password so that she can log into his computer and "handle his email for him," in violation of about twenty different Federal laws, and wants to speak to your supervisor because you told her you aren't allowed to do that.  The next one got a virus on his computer from looking at Russian web pages with inappropriate subject matter.  The next one wants you to do his department scheduling and payroll, plus all his accounts receivable, for him remotely over the Internet, because he "don't know nothin' 'bout no computers and it ain't mah job to," and wants to speak to your manager because the contract doesn't actually allow you to run his entire business remotely for him, the next one refuses to follow your directions and wants to speak to your manager again. Hour after hour, day after day, week after week, world without end, amen.  This is typical heldesk work.  What makes Stefanini the extra special soul-crushing horror for you will be your management, your "team leaders" and "operations managers" and "service directors" and "human resources specialists" who always seem to outnumber the poor slobs actually taking calls and actually making money for the company.

Maybe you'll be working the weekend graveyard shift alone, and you might have to share a co-worker's password for a security system that's technically supposed to have two people logged in to reset a password, because management is too cheap to schedule two people overnight if they don't expect more than a few simultaneous calls to come in--and this security procedure violation will be a direct violation of the contract with the corporate client, and your managers will when you ask them about it later wink at you and say "well, you have to use the system the right way" and give you nothing in writing--because they're saving this up as a "gotcha" to justify firing you, whenever the whim should cross their tiny childlike minds.  That's right, they're going to tell you to violate the security provisions of the contract, but they won't give it to you explicitly in writing.  Remember, management makes decisions; only workers can make mistakes.  If you don't do it, that's insubordination, and it's your fault.  If you do it, it's a policy violation, and it's your fault.  Everything is your fault.  Did it rain this weekend?  That was your fault too.  The beatings will continue until morale improves.

Welcome to the heldesk, all hope abandon ye who enter here.  But at least you're not working retail, right?

There is zero job security at Stefanini, absolutely zero.  Management will very likely tell you everything is fine right up until the day you come in and they're boarding up the windows and a work crew is loading the computers and furniture onto trucks.  "Uh, don't clock in, we have something to tell you..."

Raises?  Don't make me laugh.  Work overtime for years, pick up shifts whenever this one or that one quits, or calls in sick, and your manager will say "We love you, we love you, you're the best!"  Ask for a raise, though?  "You've got a bad attitude and you'd better watch your back, boy."

This job will teach you to hate people.  This job will teach you contempt.  You will become suspicious by nature, because 90% of the people whom you deal with every day will not merely be rude, obnoxious, and self-important, but will also lie to you about everything, and be too stupid to know how obvious their lies are.  If you care about doing a good job, if you care about fixing broken things, after a while they'll beat those tendencies right out of you.  This is normal for the heldesk.  As I said, what makes Stefanini special are your managers, who are divided roughly evenly between petty, spiteful, micromanaging manchildren with male pattern baldness and a bad case of short-man syndrome, and people who show up drunk and sleep in their cubicles all day; neither variety is capable of telling the truth except by accident, and everything is always your fault.  Managers make decisions, workers make mistakes, and sewage flows downhill.

If you are considering working at Stefanini, don't.

If you already work there, you have my sympathies, but on the bright side you're probably not going to be there long.  Go down to the copy room and run off some resumes.  You're working for the Gang that Couldn't Shoot Straight, and you're going to need them.

This company pays below average market for what they ask of you. 
You need to take advantage of the benefits/ perks to make it worthwhile.

This company is a solo owner - no shareholders.

The Innovation Team and what they are doing with AI is amazing. 

This company is Brazilian based, the stateside footprint has been on the decline in 2024.

This Company is broken down into many different internal "towers".

I can tell you that the communication between them is a 3/10 to a 6/10 at best. 
It will be on you to document things. 
CYA emails are prevalent here.
Recording of meetings is not prevalent here.
The amount of verbal instructions and feedback can overload at times, as some leadership will not note it down/ capture it.

Leadership being overwhelmed or too busy is something that is becoming more common here as US stateside teams shrink.  

Human Resources here is called People and Culture.
Don't let that change the fact that they are still there to perform the same job.
Protect the company.
There is a reason they teach "If it is not documented, it did not happen."
 
DO NOT FOCUS INTERNAL CERTS!
They will try to push these. These internal certs are nothing anywhere else.
Be wary of Internal Only Company Certs!
Go after the industry certificates. 
If available utilize tuition reimbursement to go after this.

Make sure you understand your PTO structure, how it accrues, how it can be used, and who needs to "okay" it.

When applying for a job here, make double sure of the expectations of the job. If one of the "duties as assigned" items are there, be ready to take phone calls as a Trainer, create/ document/ train solutions as a normal agent, or take on Team Lead responsibilities as a normal agent. You may think this is "opportunities for one to grow" but it is "opportunities for more responsibility and accountability with no extra money". Take care to not have the wool pulled over your eyes. 

This won't always be the case, but it was something that gradually adds overtime. You will look in a year and ask, "How did I start to be tasked with tracking a chat/ dashboard and asking people to switch from phone to chat?"

Careful with what you share, people like to assume here. Keep the shared items focused on where you want to grow, and some curated safe personal items if you are comfortable with that. 

Remember these people are your coworkers and not your family, no matter what they say.

tl;dr: 

Work here if you are self motivated and can take advantage of perks (if said perks are even available). Watch out for scope/ responsibility creep. Know where you want to grow and communicate it. Be able to communicate well with others, it is a tech job, but the soft skills will get you the promotions. The US Stateside footprint of the Service Desk as a Service business is shrinking, so if you are applying to be an agent or person on a client facing team, be wary.

I have been working for the company 10 years. In the time I have watched us go through 3 CEO's, currently on our 4th, and recently being purchased by another company. Since the acquisition, there have been many improvements made to increase productivity, employee morale and satisfaction, and a  new look (physically) of the company's headquarters and remote locations. My manager is awesome; he is very flexible, understanding, helpful, and believes in helping his employees succeed. If it weren't for him, I would have left the company years ago. As far as compensation, it could and should be a lot better. While after a 3 year hiatus of not getting raises, when the new company  took over, we began getting raises again but 3% of your salary isn't much when 1.) insurance premiums continue to rise. 2.) When taxes are increased 3.) when you are about to hit your salary cap. 4.) There really aren't too many opportunities for advancement. In the 10 years I've been employed with the company, my salary has only increased $3.84, and with no positions available for me to advance to or train to advance to I don't see how I can become successful within this company. I have a bachelor's degree, 10 plus years of work experience and make less than double the amount of minimum wage.

I started happily as a deployment technician on a probation period of 5 months through another contingent employer. I was moved to a Scheduler position about a month into my employment. I very much enjoyed this position as I was closer to home and felt it was a good challenge for my skills. However, about 6 months in (after my probation period). I was eligible for full Stefanini hire on. I was not offered a position after this time.I was working 40+ hours with consistent and well praised work. I was demoed to a"dedicated support potion" after about 10 months of the scheduling position.Due to "a cut in the budget"

There is a poor communication between employees. I was drug along for over a year now at a chance to become a full Stefanini employee.In fact multiple people have moved over to a full employee while I am right back where I started over a year ago. I was moved around 3 times to do a lack of appropriate staff. There is never enough people to do the jobs.In fact, most of the available jobs have been outsourced to the Philippines. As we speak I am filling 2 positions due to an inadequate amount of help. 

No overtime is available for all the tasks that need to be done.
No consistency in scheduled tasks.
Please understand. This is all based on my experience as an entry level I.T. Position.

good place to start your IT job if you have NO Experience but don't plan on getting any raises. Most managers are awful and don't have your best interest at heart. They expect you to go above and beyond for them and not even give you a thank you. They make it seems like they are doing you a favor by hiring you. No raises at all only merit increase at a max of 5%. They hire new people at a higher wage than someone that's been working there for a while. Benefits are very expensive and they only match up 1.75% on your 401k but you have to allocate 6% of your paycheck to get the full 1.75% match. Very high turn over rate. They value quantity over quality. No career path so don't bother giving them 110% as it means nothing. The minute you ask for a raise they will say its not in their budget which is laughable. Some people in certain job positions don't know what they are doing. They look and treat agents as seat fillers and not actually employees no matter what you do. Keep to yourself as other workers will try to back stab you to try to get ahead. I can go on and on but my fingers are getting cramps typing this.

My team was always busy; we processed documents for the helpdesk knowledgebase. It was never ending workload but a very fulfilling role.
I grew my expertise in many areas including IT support, helpdesk leadership, ITIL, LEAN / SixSigma, and was exposed to almost every new technology as part of the knowledge team.
Management had their challenges but overall I believe facilitates employees and customer satisfaction to the best of their ability.
Coworkers come from all walks of life and the culture is one of camaraderie and mutual support.
The hardest part of the job was handling difficult situations where intelligent and hard working people disagreed - finding common ground and working toward a solution.  This was also the most enjoyable part of the job!
I received merit increases in compensation that truly demonstrated how much the company and managers appreciated my work.

There is not really such a thing as a typical other than that you consistently do not know what things you will be working on on a given day. You will have ideas on your drive in but things seem to change course as you get to work and open your email and receive phone calls. 

I have learned a lot about the overall picture of IT operations and other operations in a very large manufacturing environment. 

Most co-workers have a great attitude and realize the day goes by much faster if you keep yourself busy with the tasks at hand. 

The hardest part of the job is completing all the paperwork required and following many detailed processes to complete things fully. A simple printer swapout may take you 30 minutes but the required processes and documentation may take you another 2 hours. 

The most enjoyable part of the job is establishing relationships wth the manufacturing personnel at our location.

The manager behaved worst than a child, and hid it well. I never met someone in charge that did not want  co-workers to communicate. Weekly meetings also seemed short because he had a short fuse as a firecracker that could burst in your hand.  His downfall will be his own doing, if life you need to encourage your staff, not berate them with fear if you had a questions.  This I believe was because he didn't have the answers and kept telling everyone to refer to the documentation that himself had made, which made no sense when dealing with a new role with different rules.  Its disgusting that management above him did not see this, but all of us under him did, because WE ALL talked and agreed with his absurd way to be a "leader".  HE WAS AND WILL ALWAYS BE A WASTE OF SPACE.  To have over 10 people go over his head to avoid him speaks for itself.  WORTHLESS!  and most of all HEARTLESS!

While for most desks that Stefanini supports are fairly simple positions to fill, someone who dreams of getting into the IT field will want to take a look  at this company as a good stepping stone to further positions in the world. I would advise to understand what this position actually is however, as they should be prepared to work very off hour shifts due to lack of staffing, along with dealing with being treated differently if one is not a bilingual in not only rate of pay but other company benefits as well. In addition from experience depending on the desk it can be VERY hard to have your schedule changed along with it shifting majorly once a month based on company demand. Overall the people and the people culture is quite enjoyable along with a very forgiving correction system but the company practices and the average rate of pay lead this to be a job to gain experience then leave for a better one as soon as possible.

Stefanini is an IT outsourcing I had learned and experience a lot from it they had valued my potentials and they had pushing me to do better which a great part of being part of the company. My ability to do multitasking was challenged here when I was picked on a new launching project that will handle 5 or more projects or accounts simultaneously and it was a great experience and I learned a lot about resolving issue in daily basis that an employee of one company are encountering in technology issue. I had enjoyed the work everyday but I had issues about my teammates because they are a little bit more lazy to go to work so I tend to do unnecessary overtime which I really don't like because the reasons and cause is not acceptable for me but rather than that I have no issues I'am performing well with my task and been promoted already so I still focus and keep doing what am suppose to be doing.

Top Job Titles	Average Salary
Desktop support technician 52 salaries reported	$26.41 per hour
Helpdesk technician 8 salaries reported	$16.19 per hour
Laboratory technician 22 salaries reported	$22.15 per hour
Truck driver 14 salaries reported	$27.86 per hour
Chemical technician 8 salaries reported	$19.84 per hour

Working at Stefanini: Company Overview and Reviews

Stefanini

Stefanini Ratings

Popular jobs at Stefanini

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected