desktop support technician

full stack developer

software engineer

laboratory technician

project manager

Stefanini IT Solution

I have learned that there is a lot of information to know about a certain company and their applications. I am learned that if you are polite and courteous to others and relate to them and their issue, they are pleasant. A typical day of work for me consists of an meeting from 8 to 9 Monday and Tuesday. Then I complete the end user survey callback requests. This is where the end user will fill out a survey and if they wish to be called back I will call them back and go over the contact they had with the help desk if there was any. Once those are completed I will start on the many quality tasks that I have been assigned. There are the 125 - 150 Combined Monitors a month that need to be completed. These are ones where the ticket and the call are audited. Ticket audits, roughly about 200 a month. There are also specialty audits as well that can arise at any given time. I also complete the Bi-weekly quiz questions that all of the Service Desk agents need to complete. I also grade those quizzes as well. The most enjoyable part of the job is the people that I get to work around on a daily basis. The managers really care about their jobs and also care that everyone is doing their job to make this a better working environment. I feel that I can go to anybody around me and I can talk to them about anything that I might be dealing with. The hardest part of my job is giving people negative comments, I attempt to put a positive spin on things, but there are times where I know someone if trying as best as they can, and yet, all the continue to get are negative comments about their calls, their documentation, or their troubleshooting skills.

It should be known most (if not all) positions will have you working within a call center settings. I only mention this as several coworkers (myself included) thought the helpdesk would have us interacting with customers directly and not over the phone.

your experience/ call volume can only be determined by which support department you are placed into. I've seen some departments who had back to back calls the moment they sat down at 7am and others who had so much free time they were able to marathon the office.

Your typical day will consist of receiving and replying to emails/chat logs, answering calls, assist in troubleshooting, escalate calls (if needed) and documenting the interaction in ticket logs. Again the frequency and assistance being provided all depend on the department you are placed under. 

In my experience with Stefanini, I was initially placed on a helpdesk which was on its last leg. Then I was moved over to the provisioning department which became so overwhelming I had to leave for my mental sanity. 


Magaan yung work, wala masyadong calls max ko na per day 7-10, maraming days na 0 calls. Sa tickets max na sa 3-5 sa account ko. I started here with no IT Service Desk experience only TSR, so I can recommend this to those starting their IT career. 

Pros: WFH, Easy workload, Good people, Easy PTO approval, Yearly Appraisal, Yearly Performance Bonus, Optical Reimbursement.

Cons: Low Pay, Nepotism, No career growth, Poor benefits, Few Events/Team Buildings, Brown Nosing, Lateral transfer NO additional pay, Bad employee retention, Less to NO Incentives, Possible Retrenchment, No Year End Bonus only 575 pesos HAM voucher, Low Yearly Appraisal, HMO dependents aren't free, Some Micromanagement, Additional workload if you always say YES! Again NO additional pay.



I left my previous job for an increase in pay, not realizing that I would pay more for health insurance for just myself than I was paying both myself and my wife in my previous job. Also, they make you wait until the 1st of the month after your 60th day of employment before you can sign up for benefits. Which means you could go up to nearly 90 days without health insurance. The only saving grace was that I was very close to home.  When COVID-19 hit, my coworkers and I were sent to work from home 3 days per week each.  We had to take PTO to cover the days off.  I was into negative territory for PTO. A few weeks in we were told to work 2 and off 3 not including the weekend, so 2 on and 5 off.  When I complained about not having any PTO to take, I was cut from the payroll completely. While a lot of this sounds like it's bad circumstances, it surely could have been handled differently.  So, in the mean time I sit at home pouring over job listing and drawing unemployment.  I would rather be working, and knowing that I will still be able to pay my bills.

If you are looking to add IT experience to your resume and you have none, this job will add to it, but...

This place is AWFUL. I came in with an extremely positive attitude and I was immediately punished for it. I tried so hard to fit in and deal with the absolute lack of willingness to provide me with proper training and fair treatment as a member of the LGBTQ community. The culture is extremely stupid, passive-aggressive, unhappy and manipulative. Don’t even waste your time with their “open door” HR department. It’s more like a “back door” HR department. Always remember: HR exists for the company: not the employee. Get in and start looking for another job, a social worker or a lawyer immediately. That’s the best advice I can give any new IT new comer if this is their only option at the time.

Onboarding took about 1.5 months after completing training due to some technical issue the company ran into during training. My trainers were helpful but the amount of time it took to remedy an accidentally merged account was alarming. These are the type of issues I was hired to resolve but there were weeks I wouldn't hear any progress for a whole week. One all that was over and I finally went live it was engaging and fun until you get an irate caller who has just gotten hung up on by one of your coworkers. If you can handle people being furious with you for no reason you'll do fine. If not you'll end up hanging up on them as well(we are allowed to disconnect from rude clients) and you'll likely be the one answering when they call back again. 

It was a good experience, largely due to the coworkers and work environment, everyone is very welcoming and helpful. It can get busy with calls but it's nothing unmanageable, you must feel confident talking on the phone though, especially speaking two languages and calling higher-ups from other sites. The training was good, so I felt prepared to answer calls and take care of problems the users were facing. Nice benefits and management checks in very often to make sure everything is okay with the team. 

Working at Stefanini often means being over worked for less pay than other companies. It’s toxic.  If you want the opportunity for growth, don’t count on it if you are American. Americans are too expensive and you will watch every job you want go overseas. I personally was promised I would move into my dream job, went all the way through the training only to see it go to someone in the Philippines and was actually told they are less expensive. 

You will be overworked for less pay. Punished if you get sick even once in a five month period. This place is awful. 

When I first got the job I was excited to begin, but I should of never accepted the offer. I was hired to do a job and in the middle of the project, I was put to do a different role. I had two roles in my back and when I was offered helped, the "help" never came around because guess what that additional resource was also packed. This place likes to overwork people. They don't trust their employees and their customers are never happy and internally they try to do whatever they can to keep their customers happy even if it means stepping all over the employees. I am always overworked and drag to even begin my day. I regret leaving my previous job role to sign up with them.

Really poor company culture.  They pay the absolute lowest wages in the industry.  The benefits are terrible.  You have to wait 60 days before your expensive and limited health insurance begins, the 401K match is a total joke, and PTO is practically nothing. No bonus opportunities and don't expect an annual raise of more than 2.5 - 3%, no matter your performance. Their competitors easily take employees by offering much more generous and fair compensation/benefits.  Many senior managers  have been there 15+ years, so they have no clue how companies on the outside have changed.  Their way of thinking and operating is dated.  Good to get a start, but that's it.

Top Job Titles	Average Salary
Desktop support technician 235 salaries reported	$32.37 per hour
Full stack developer 213 salaries reported	$67.02 per hour
Software engineer 34 salaries reported	$64.21 per hour
Laboratory technician 58 salaries reported	$23.46 per hour
Project manager 32 salaries reported	$58.55 per hour

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