direct support professional

mental health technician

behavior technician

psychiatric rehabilitation worker

behavioral consultant

Step by Step Inc.

This job has no proper training for new managers! You are thrown into the position and you learn as you go. The hours are long, without paid compensation for being on the phone and dealing with staff issues after hours. Working there was very stressful and the staff are not appreciated because their are some good ones who really care about the individuals they serve. Managers gets half an hour unpaid lunch break which most of the time you are eating while you work. A typical day start with making or receiving phone calls before you even get to work. It is very difficult to last in this position. Working in the office environment was very distracting and unprofessional because of all the gossiping that was mainly encouraged by the director. Management sucks and when someone leaves a major position no one is hired to replace them. The company has no real nurse, no real behavior specialist, no real hiring manager, no real trainer and no real director for Delaware county. During my time there, those were just some of the people who also left this company and the position remained open. Apart from my crazy work load you are then asked to interview and train new staff and was encouraged lie to the state officials that the company has a nurse, behavior specialist etc... If you happen to get hired to work for Philadelphia county, grow so thick skin to work in that office environment there!!!!!

I have been working for Step by step for three years and I have no desire leaving. This company provides opportunities to grow, advance, and really invests in you, if you are a hard worker. They pay considerable well compared to other agencies in the area and provide bonuses through out the year. There are many paid hoildays off and if you are in group services, you are eligible to have paid summers off.  Every company has its issues but step by step really tries to take care of their employees and management is always trying to work with you  on advance training, personal issues, and are  there to try and help you. The work is challenging but the overall atmosphere at step by step keeps employees happy and willing to work harder because they value us. Coworkers are friendly and support each other. I would recommend to anyone struggling to find a secure work place, to join step by step. Every experience is alway different but I would highly recommend this company. You won't regret it. You will matter here.

Step by Step is a great place to start a career and make a living wage, expecially if you want over time as it is always available due to the field. They offer many opportunities for promotions, and your schedule is very flexible. Bonuses are given several times a year, and pay is weekly. Upper management is good, so far - they just had a restructuring, and new service director join the team, so far that's going really well. Both directors are tackling issues that have been swept under the rug for a long time, and feel like a breath of fresh air. They listen to your concerns, and use common sence logic. No micro-managing from there level, and discourage any from the Specialist and Managers. Specialist and Managers are okay, some of them are really good, while others are under qualified and should start back as a DSP to re-learn the basics. Only down side and complaints; they are hiring just about anybody, even if your untrainable and unqualified. Another thing I've noticed is Program Managers change quite often, which is tough when they get to know the staff and individuals on a personal level. Overall, it's a great place to work and definitely something you can make a career out of.

A typical day would start at 8am. Checking  e- mails, make phone calls, define schedule for the day, and  travel to homes in all different areas to insure the smooth running of the day to day operation. Accompany   consumers to all medical and psychiatric appointments if scheduled for the day and meetings  at each home monthly. Training when needed.

I learned to be conscientious  and caring dealing with people with disabilities and listen to concerns of the supervisors and staff who serve them.

I worked with very caring co-workers.

The hardest part of the job was to compartmentalize to insure that all necessary tasks are completed on time.

The most enjoyable part of the job was the attachment to people  with disabilities because they look to you for guidance and trust.    

It is to be noted that I retired in 2014 and now seeking a part time position dealing with medical issues.

What is the best part of working at the company?
I don't know if there's a 'best part' of working @SBS.  The company seems enamored of technology which I don't love and impose the use of apps. and /or gadgets. The"trainings" seems endless especially when none of the training(as far as I know) are ever implemented.

What is the most stressful part about working at the company?
I work with two control freaks, my supervisor is a puppet to the staff with seniority.

What is the work environment and culture like at the company?
Can't speak for the company as a whole because in my time, I've only worked one place. Describe the relationship between myself and the other staff as "uneasy" to 'tens'.

What is a typical day like for you at the company?
My typical day  is dependent on which consumer I"m working with;  it's dependent on that individual's routine/preference.

To be completely honest, I assumed this workplace would operate differently. Management appeared more focused on finances, such as maintaining resident payments and site occupancy, than on ensuring residents received the level of support they needed. Staff raised concerns and were told meetings would be held if needed, but these issues were often brushed under the rug and not meaningfully addressed.

It sometimes felt as though additional help or higher-level care was avoided in order to keep residents at the site and continue covering financial obligations. When situations escalated as a result of these unresolved concerns, staff were sometimes held responsible despite repeatedly communicating these issues ahead of time. With stronger communication and responsiveness to frontline staff, many of these situations could have been prevented.

What is the best part of working at the company?
I enjoy working with and spending time with all my individuals. they have become an important part of my life as I hope I have also become an important part of theirs. I have learned so much from each and every one of them. they are a complete pleasure to be around. The staff at my site are magnificent .

What is the most stressful part about working at the company?
The job itself does not stress me out at all. I just wish I was able to get more overtime.

What is the work environment and culture like at the company?
my work environment is for the most part, like one big family. Everyone usually gets along. The staff have their own routine as far as work duties. You can never really tell what the day will bring but we always figure it out.

What is a typical day like for you at the company?
It's just like being Home. One big dysfunctional Happy family.

What is the best part of working at the company?
The site supervisor was great to get along with , easy going and great to work with. 
The clients were very nice to work with as well. 

What is the most stressful part about working at the company?
The program manager did not know how to handle people. A staff member’s harassing behavior was never addressed, and site supervisor was not given the power to act on poor behavior. As a result they lost staff. 

What is the work environment and culture like at the company?
It could’ve been great with employees who were not sociopaths. 

What is a typical day like for you at the company?
Taking clients to doctor’s appts or activities in the community.

Honestly, this job was fantastic when I started. Upper management was supportive and helpful when you had a question but the longer you stay there, the worse it gets. If you have a concern and bring it to your manager or program director, you get called in and written up. If you get injured on the job, they use your pto and make you work even if doctors say you can’t. If you just want more support and ask for it, they tell you to talk to your bc or bcba and when you say you did but nothing is being done, they write you up again. If you are just starting, you’ll get experience but it’s not worth the stress. Find somewhere else to go in the area. I left because my mental health was more important then getting hurt daily by the clients which unfortunately does happen and you will get written up for it. 

Top Job Titles	Average Salary
Direct support professional 101 salaries reported	$17.41 per hour
Mental health technician 55 salaries reported	$18.36 per hour
Behavior technician 26 salaries reported	$21.47 per hour
Psychiatric rehabilitation worker 21 salaries reported	$20.03 per hour
Behavioral consultant 13 salaries reported	$37.81 per hour

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