physical therapist

certified occupational therapy assistant

physical therapist assistant

speech language pathologist

occupational therapist

Step-Up-Rehab

This company offers abysmal benefits while simultaneously forcing you to work yourself to death with unrealistic and unethical productivity standards. See 18 patients a day, concurrently/grouped, even if they’re not appropriate, for as little time as possible to meet frequency. Unless they’re Med B patients, then see them for as much time as possible but still exactly the lowest number of minutes to pass under the 8 minute rule to reach the next highest level of reimbursement. They ONLY care about profits, not about patients, and certainly not about employees. HR and the over arching company, Infinite Care, have the absolute worst communication between one another and with employees, and are largely incompetent. They change policies frequently to benefit themselves and screw over employees. They over work therapy assistants while simultaneously cutting evaluating therapists’ hours to less than full time. 

Working at Step Up Rehab has been one of the most rewarding experiences of my career. From day one, the leadership made it clear that staff are not just employees—we’re part of a team that genuinely cares about making a difference.

The environment is fast-paced but collaborative, and there’s a strong culture of support, professional development, and appreciation. Management is approachable, open to feedback, and always looking for ways to help you grow. They recognize effort, celebrate wins, and invest in the people who keep the mission going strong.

What makes Step Up Rehab stand out is the sense of purpose. Every day, we’re part of something meaningful—helping patients regain their strength, independence, and confidence.

If you're passionate about healthcare and want to be surrounded by dedicated, kind-hearted, and driven professionals, this is the place to be.

My journey has been one of significant growth. I began as a CNA, where I built a strong foundation in patient care. Eager to develop further, I transitioned to a Therapy Tech, assisting the rehab team and gaining valuable recognition. This led to a fantastic opportunity as an Appeals Coordinator in the Medical Review Department. While new to medical reviews, I find deep satisfaction in advocating for patients and ensuring necessary care is covered. The positive culture, supportive management, and excellent work-life balance make it an ideal place to advance your career. I'm grateful for the opportunities and excited about what's next.

I am thankful that I was given the opportunity to work here at StepUp Rehab. I have seen so much growth and opportunities since I started in 2023. I appreciate the fact that StepUp takes care of their employees by acknowledging their hard work through employee appreciation days. The benefits also improved which started last year and the paid holidays. It’s really a company that gives you the opportunity to be seen and heard.  I have learned so much in the past 2 years (almost 3) not only managing the daily operations in my building but also leading my team in providing the best care to our residents. There are challenges that come my way but I have the support from the Regional team which makes life easier. 

This company was the deciding factor for me leaving therapy. I have significantly less stress now and my current company has much better benefits (ironically non healthcare company with better health benefits). Before I was seeing 20+ patients a day, concurring and grouping, getting screamed at by family members, performing more CNA duties i could count, and getting little to no days off while working holidays in a severely understaffed and deteriorating SNF with bugs and maggots. Now I clean, take my time, use proper body mechanics while cleaning and make the same rate I did as a therapist. Step up rehab doesn't care about employees or patients only $.

Like many companies contracted with skilled nursing facilities (SNFs), they enforce strict productivity standards. However, their system does not account for time spent on patient screenings or staff meetings, which can make it difficult to consistently meet required thresholds. If your productivity falls below the target, you can expect to be approached by your director. Additionally, there is ongoing micromanagement, with persistent pressure to conduct concurrent and group therapy sessions—even when such approaches may not be clinically appropriate for the patients involved.

I love working for this company in the sense that my manager supports my career goals, understands my situation, and always ready to listen. There are several facilities in the state of Florida and we have the best teams as far as rehabilitation is concerned. I say that because these teams demonstrate a culture of positivity, resilience, and patient-centered treatment. Despite the challenges of the rehab world, we at Step Up Rehab, stand strong. That’s why I enjoy working with my team. 

What is the best part of working at the company?
Being forced to go remote after accepting a full-time, in-person role and then given nothing but busy work for 3 months. 

What is the most stressful part about working at the company?
Witnessing a manager yell at a co-worker and said co-worker breaking down for an hour. 

What is the work environment and culture like at the company?
Bad. They are not inclusive, they actively talk behind each other’s back and HR talks poorly of the employees.

Management constantly scrambles to cover shifts with PRNs and dangling bonuses. Chronic understaffing, high turnover, and incompetent leadership make this a stressful and unsustainable workplace. If you’re looking for stability or respect, look elsewhere — no bonus can make up for the chaos.

THEY DO NOT OFFER HOLIDAY PAY! They offer straight time for holidays. Insurance benefits are terrible.
My co-workers and DOR are great. Once again, we are the only department that does not get holiday pay, and the insurance offered is terrible. Time off during the holidays is difficult to get. There must be coverage available. They are no different from every other rehab company. Know your worth.

Top Job Titles	Average Salary
Physical therapist 190 salaries reported	$51.62 per hour
Certified occupational therapy assistant 172 salaries reported	$32.43 per hour
Physical therapist assistant 128 salaries reported	$32.43 per hour
Speech language pathologist 68 salaries reported	$51.50 per hour
Occupational therapist 107 salaries reported	$51.34 per hour

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