assistant manager

sales supervisor

store manager

stylist

stocking associate

Steve Madden

A typical day at work is coming in checking emails, reviewing the daily goal sheet and seeing what the plan was for the day or seeing if a new promotion had happened while I was off. Counting the registers for a mid day then the safe as well. Selling our product and giving great customer service to our clientele and making sure they all walked out happy even if they did not buy anything. greeting everyone when they walk in, checking up on customers consistently, grabbing shoes for customers to try on as well. Ringing up customers and doing returns, recovering the store at all times especially when we have down time. Making sure the store is clean and presentable at all times. If I opened count the registers in the morning after clocking in, getting the daily goal sheet ready ,making sure the store is ready to be opened.Before I leave do a mid day as well as count the safe and if I am the closing manager make an end of day email for my district and area manger to receive, counting out the registers and making sure we have no overage or shortage in the registers, closing the store and making sure it is presentable for the next day. I learned how to become a better manager in many ways, how important it is to be aware of everything occurring in the store, meet my expectations as a manager. The management at Steve Madden is truly great there is communication at all times and all managers fulfill their duties at all times.Workplace culture is either fast pace or slow pace depending on the day or time of year. The associates and management all get along and make the work environment very enjoyable and very professional helping us meet our quota everyday and expectations. The hardest part of my job would be handling some returns or customers when they dis agree with our return policy and you always want to make sure the customer walks out happy so you need to best communicate with them so they can understand the company policy. The most enjoyable part of my job would be that I have learned a lot with working here for two years and I have seen my potential as well as my co workers. I have tested myself in many ways with this company in order to improve and give my full potential to this job. It makes my job enjoyable because I have had great management by my side and associates to work with, as well as making our quotas and being congratulated for our goals and my improvements makes me enjoy my job because the hard effort I put in is not only recognized but appreciated.

A typical day working at Steve Madden (Aventura Mall) includes:
-Auditing cash drawers and safe
-Ensuring employees are punctual according to their scheduled shifts
-Proactively reacting to the business when needed ex.g. calling employees to come in when store is consistently busy and/or employees call out; re-merchandising section of the store (including windows)  when new shipment has arrived in order to showcase new merchandise (this was a daily routine since Steve Madden received new shipment Monday-Fri).
-Ensure that every customer is being acknowledged and assisted up to company standards throughout their whole experience at the store.
-Implement company directives sent through store emails such as,
 price changes, new sale set up, employee relations, customer issues, shipment confirmations, etc. 
-Guarantee all shipment has been received and all internet orders have been processed and packaged, ready to transit the following day with UPS.
-Complete all opening and closing procedures when scheduled for either shift. Closing procedures included cashing out all registers and preparing deposit for next day pick up through Dunbar.
-Resolve customer issues with a professional and humbling demeanor when they occur; must always ensure that the customer is leaving the store with complete satisfaction wanting to come back to shop in the future.
-Ensuring that the store environment projects a fun, exciting and rewarding experience for both customers and employees.
-Implementing all Loss prevention policies and procedures throughout the day when situations occur.
-Keeping store maintenance above company standards by keeping employees proactive during down time with cleaning the bathroom, wiping shelves, organizing stock room and break area.

Everyday was a learning experience whether it was a customer issue that became very technical and tedious or being short staffed, reacting to the business fast and efficiently and thinking ahead is something I have mastered working for Steve Madden. Constant communication with Store Manager and District Manager is key in successfully managing such a high volume store. Steve Madden Aventura Mall is the #3 store in the company out of about 180 stores in the United States.

Steve Madden is fast, fun and never dull!  You have the ability to learn how to run your own business in so many ways.  With time and experience you can utilize corporate connections to impact your business.  You can choose and develop your team and with the right district manager and track record often times you can be utilized in ways that go beyond your building.  There is always something to learn, always someone to meet and be inspired by.  We don't have overwhelming operational responsibility which frees us up for time with our people!  No floor-sets or plan-o-grams!  Literally,  once you reach a certain level everything that happens within your four walls is entirely up to you. 

The down side to working for Steve Madden is the inconsistency in leadership and leadership expectations.  I could say at every level of my career I've dealt with extremely unprofessional behavior from gossiping to bullying.  The state of the culture has been this way for as long as I can remember.  I want to say it's the age and mentality of the people who are attracted to the brand.  Simply put the people you work with can really dampen the day to day experience.  

Higher ups (besides District Managers)  are amazing!  Very hands on, realistic and not pushy.  They rely on us to influence them to make real decisions.  You'll never feel unimportant or overlooked by corporate.  

District Managers are a huge issue.  Mostly young and immature.  I've worked with one DM that has forever changed my life and everyone else pales in comparison.  Other than that they're lazy,  hands off (yet controlling)  play favorites and create environments that are unfair and inconsistent.  They're dishonest and even catty.  Which is exactly why I'm leaving the company for the second time.  

They have to get better at holding DMs to a higher standard because in my experience the problems within the district have always been a direct reflection of the tone set by the DM.  And it is making it really difficult to retain and fulfill top talent.

What can I say, The staff was impeccable and very well grounded ladies I have worked with. They can all do great things and I have ful faith they will be someone someday. The Stock gentlemen I worked with have been nothing but great gentlemen and I appreciated their time dedication and patience. My fellow colleague of a supervisor was younger than me, but she was very impeccable ambitious young woman. I wish her all the best. My Manager was a devine woman and wish her the best in everything and as well as new addition to her family. I have enjoyed and truley, loved the women and men I have worked with. I appreciate their time and patience for me when I was the oldest one working and I did not mind the difference. 
These woman deal with alot of stress and commitment inside and outside of work. I cared and respect their feelings and who they were. i worried everyday and made sure everything was done right. Commitment and dedication is what it takes to work for company like this. But if you want advancement and be someone at this compnay they seem to require alot of slim posibilities for that sort of promotion. 
It is difficult for fellow supervisor to want to promote within and become someone. As much dedication and expression for caring for others is not a big deal in this company, its about selling and much more in talking and their phones are very popular in the back office, when they are suppose to be looking for shoes for their guests. 
Make sure when you decide to commit to this job, you keep your records of everything, pay and have it in writing or email regarding your position, pay and if you are full time and or part-time. Do your work and stay focused and there will always be other options out there in the real world and this job is just the beginining of a learning experience.
Best of luck to you ladies and gentlemen.

Assist Store Manager in all aspects of the daily operations of a retail store to achieve targeted productivity, inventory control, sales, and profitability.
Maintains product knowledge information, merchandise promotions, and advertisements.
Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Handle complaints, settle disputes, and resolve grievances and conflicts, or otherwise negotiating with others.
Observe, receive and otherwise obtain information from all relevant sources.
Develop specific goals and plans to prioritize, organize, and accomplish the work load.
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Customer Service
Greet visitors and determine where they should be given access to specific individuals.
Answer phone calls and direct calls to appropriate parties or take messages.
Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.
Conduct research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.
Attend meetings to record minutes.
Open, sort, and distribute incoming correspondence, including faxes and email.
File and retrieve corporate documents, records, and reports.
Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

Working at Steven was always a great time.  As the store manager I brought in a staff of really great girls who have gone on to work for reputable designers such as Christian Louboutin and Betsy Johnson.  I enjoyed going to work every day and really felt like the staff became part of my family.  

Some of the daily activities included visual merchandising, overseeing staff to ensure productivity, handling money, taking conference calls, hiring and firing staff, and monthly inventory,  

Working in Soho, NY I learned how to cater to all different types of people.  Soho is a major shopping hub for tourists and so there is always a diverse crowd.  I also learned how to create a positive work environment which I believe is the most important part of the workplace.  If you create a positive environment, people are happy to work hard for you and that is priceless.  

Learning how to work together with the other managers in order to ensure stability for the staff was definitely a work in progress.  This was not something that came naturally, but was developed over time.  Having cohesiveness amongst the management is important for the management as well as the staff.

As I mentioned before, the staff was amazing and I truly felt proud to have them working for me.  There were few instances that I had to fire anyone and our staff turnover was low.  

The hardest part of the job was definitely firing people but it was a necessity at times if the employee was being irresponsible and not performing to standards.  

The most enjoyable part of the job was working in Soho and being able to see all of NYCs style every day.  That combined with being happy to go to work every day were a treat.

-Management talks badly about everyone behind their backs (employees/other managers) instead of telling them upfront what they could do better and work on.
-Management takes FOREVER to send out the schedule. We literally get it a DAY BEFORE the new work week begins. 
-Employees only get one 10 minute break whereas the managers will always go to the back, sit at the desk, and stay on their phone.
-People steal sales!!!!! Management and employees.
-You are blamed for not trying hard enough to make sales when in reality, people walk in, browse, and DON'T want to buy. Does management not realize people also DON'T like to be hounded and harassed with so many questions? Don't blame your employees, they tried the best they could to make a sale.
-why are there so many black out dates for no reason? We already have to work on every holiday (including Thanksgiving and Christmas), and most of these girls work only part time for less than 5 hours a day, is it really necessary to black out so many days in a month when people try to request off? There are enough people to work around that.
-The pay is horrendous, Nevada's minimum wage! There is no room to go up the ladder either, no matter how good you are at you job, only district managers have to like you. 
-You're not expected to be late but you are expected to stay longer than your original shift if needed, no questions asked. 

There is so many things that could be done to improve this company and it all starts with management. It's like high school all over again with the cliques and bad mouthing.

Working for this company is not where I would like to start my career. The pay is decent, but if you are a hard worker like myself you will shortly feel you are not getting paid enough for the amount of work that is done.

Corporate is constantly changing and rearranging tons of promotion and events that at times placement of the correct sales and price points can be a little more confusing than necessary. District managers get changed out like tires on a commuter vehicle, leading you to believe that even your higher management doesn't even have a permanent spot, so why would you?

The product its self has its ups and downs. Sometimes we will have amazing long lasting merchandise, that is completely worth the amount of money customers are spending at the given moment, or really horrible to the point you and your associates are left baffled by what your corporate design and production team has put out, and you are left being the one to convince the unsuspecting customers that this shoe was "meant for you"

Although on a positive side, this company is perfect for the individual who has a lust for shoes, and a passion for selling. if selling is your strong point, you will be able to make a nice sized pay check (only if you are in the management team). If you are quite fashionable, this too would be the spot for you, where that influence and want coworkers to dress the part. You are also able to be in direct contact with corporate officials, and move up the ranks, if your work ethic shines bright!

Extremely old school, very behind on technology. The IT department is a joke. I don't see how this company will survive in the digital age, their processes are so old and not conducive to the current retail landscape. Not much room for advancement if you do not have personal connections within management. Often times good and loyal employees are overlooked to give a promotion to a manager's niece, cousin, daughter, etc.. Place runs high with nepotism, if you like a high school mean girl environment then this is the place for you. Pay is below average and management cares more for profits than people, being one of the last corporations I know of to close down in late March from the Pandemic. Hardest part of the job was knowing that no matter how hard you try or how above your job responsibilities you go, management will still not respect you or even give you a decent raise, you are treated as expendable and depending on who your manager is, you are also emotionally abused. This is not Devil Wears Prada, it's worse and not worth the mental health toll or emotional anxiety. There are so many better companies to work for. Most enjoyable part of the job was sharing in the misery with my beloved coworkers. Great people work here, it's a shame management pushes these people out.  

Interning at Steve Madden was an internship I looked forward to going to every day. When I got to the office at 9 a.m., I was greeted by my co-workers in a friendly manner, realizing these people were there to help and teach me when needed. Not only were the workers of the Retail Buying Department some of the hardest workers I have ever met, but they also knew how to have fun while doing it; they were determined to accomplish every task accurately and on time.
During my internship with Steve Madden, I learned new things everyday. I was taught how to use the retail screen. Here, I put in orders to be sold in different retail stores. I studied consumer trends and would call different offices to see why each shoe sold well, or not at all. I also learned about test cases, where I would walk around to different departments to see if the shoe needed corrections or was good to go on the market. My opinion was also used to know if a certain shoe would appeal to different customers or not.
The hardest part about interning at Steve Madden were the hours I had to work. This is because, I was not used to being busy on a constant 8-9 hour work day. The most enjoyable part of this internship was knowing that my co-workers were there to help and provide me with assistance willingly. I not only worked within the Retail Buying Department but I also got some experience learning about other departments as well.

Top Job Titles	Average Salary
Assistant manager 67 salaries reported	$18.84 per hour
Sales supervisor 47 salaries reported	$16.22 per hour
Store manager 20 salaries reported	$52,595 per year
Stylist 12 salaries reported	$13.13 per hour
Stocking associate 18 salaries reported	$15.28 per hour

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