stylist

warehouse associate

engineering team leader

buying manager

customer service representative

Stitch Fix

I've worked for the company for many years and have seen a plethora of changes. When I first started working as a stylist at Stitch Fix, it was super inspiring. It felt like I was making a difference, I was connected to others, and the expectations were entirely realistic. Very much not the case anymore and I'm very sad to say that. My biggest problems with Stitch Fix are: expectations, inventory, and company culture/management.
Expectations: With the tech changes that the company has made over the years, the expectations we are supposed to meet have also gone up. However, since something is always going wrong with tech and inventory is atrocious, it's really just not realistic. If something is wrong with tech or inventory and we can't meet those expectations, we are told we will be given leeway and understanding. However, I was passed up for a raise and a promotion both due to inventory problems and not being able to style enough people fast enough (despite showing for several years that I could meet the expectations when given the tools to do so).
Inventory: I have been screaming into a void about this issue probably for the entire time I have worked at Stitch Fix and there is absolutely always an excuse. I'm always so hopeful the excuses will stop (this shipment was late...again, we are learning about seasonal transitions, etc.). It's so infuriating as decent inventory is pretty much the rock bottom expectation I have to do my job well and not even that can be met. And you best believe that even if you can't do your job to their expectations because of things THEY are doing wrong, you as a stylist will definitely be blamed. YOU are being efficient or "creative" enough. As if I can be super creative with 2 short sleeve shirt options in the summer (no joke this has happened more than once). Stop blaming stylists for the shortcomings of the buying team and actually adjust expectations when they clearly can't be met. Because, no, leads aren't just "understanding". Also listen to the stylists about what to add to inventory. We definitely have left sooooo much feedback and it never gets taken into account. Or if it does, it's not in a meaningful way.
Company culture/Management: I really hate the company culture of Stitch Fix and I know that sounds harsh but it's true. When I started, I loved it. Everyone was kind and excited for new and different things and working towards making the best company possible. I noticed a distinct change in the company when it went public. Everything is veiled in an annoying tone of positivity. I'm not saying people shouldn't be nice but I also hate that everything has to have a positive spin. Even all of the real problems. Well those are just challenges that we have to be creative to overcome and use our Stitch Fix grit! *intensely rolls eyes* How about you offer actual solutions and don't be offended when there are problems. I'm not trying to be "negative" or "not a team player", I really am trying to bring up issues to make the company better. Even if done so in a constructive way using data examples over months of time... it's all ignored. Of course stylist moral is so low because of it. We also used to be able to talk to stylists throughout the country on a company wide platform. When stylists started voicing concerns in unison, it was taken away. Now there is no way to connect with fellow stylists outside of your region. 

I could go on forever reviewing what I'd like the company to address. I've said it so many times over the years so I don't think they are going to listen but maybe it will help someone who is considering the job. Why do I stay you may ask? I really enjoy working from home and being able to set my own hours. As someone with social anxiety, the set up works really well for me at the moment and I deal with the problems because of that. I think Stitch Fix could be great if leadership would listen to the people they hire. 

They sell you on this great part time job as a clothing stylist- make your own hours, work from home, set your own schedule, all while helping women look their best in the clothes you pick for them...wrong!
Stitchfix is far from that.

What they leave out at the training is- it’s all about the money! The more “fixes” you crank out per hour, the more money they make.

And so much for that freedom- you have to punch in and out on the time clock, navigate your way around 8 different company web sites, stick to the exact schedule you create every two weeks, (or you get reprimanded) and god forbid you get sick, or something comes up and you fall behind on your fixes or work hours, there’s no catching up.

The job is 15 hours a week. That time includes: trainings, conference calls to check on your progress, paperwork, making your schedule AND styling!

Your trial period is mainly based on how many “fixes” you can get in per week.
Each week you are pushed more and more and they gradually add more fixes to your schedule with the ultimate goal of 60 fixes per week, which includes the trainings, emails & general office work!

Stitchfix could care less about finding the right clothes for their clients- my experience as a stylist ultimately meant nothing once I got hired. As long as someone is sending their clients outfits, they were happy.- it’s all a numbers game.

But at this place, you have to search their web site and try & find items to match your client with a very limited selection of very unfashionable cheap clothing....all while the clock is ticking away!

 Clients often have specific requests and Stitchfix just didn’t have the merchandise to fit their needs, or they were out of stock completely making it extremely difficult to do your job, particularly in petite or plus sizes, but there were cardigans and striped tops galore! Nothing cool for the teens & 20’s gals- all very frumpy clothing.

My manager actually had me start setting a timer when I styled each client, and I had to explain to her why I couldn’t get the timing exactly to their specifications if I fell behind.

The majority of the time, you can’t find the right sizes especially when you have to try to stay within the clients budget. A lot of my clients wanted outfits for under $50.00, which was a task in itself! And if they don’t like what you send them, they leave you a bad review which reflects on you as well. There is a detailed scoring section on your styling reviews.

Towards the end of my 2 months there, I was racing to try & beat the clock, to get my fixes in but it was never really good enough as they just kept adding more & more & I found myself glued to the computer & taking my frustrations out on my kids because I had to get my work done!
Definitely not a fun work environment in the comfort of my own home.

The bottom line is- they don’t want talented, experienced stylists to work for them. 
They need robots or computers to choose the outfits- that way they can just keep cranking out these outfits to these poor unsuspecting customers who think their outfits are chosen with care & them in mind! 

The more outfits they have going out, the more money they make! It’s a shame, part of it was really rewarding when you did find the right outfits for people & had enough time to style it properly, but that won’t ever happen with this company.
They really don’t care about their employees or customers...just the almighty dollar.

I worked here for 4.5 years and still think about it often. I started there when the company was still newer and private and allowed a lot more flexibility, a more generous sick time policy, and I had a manager who I really liked and treated me like a human. I did really well at my job - I was fast, and though I agree with people here saying that inventory was a CONSTANT challenge and stylists are pressured to work super quickly to push out a certain number of Fixes every week, I was still good.


So when two years passed and there was literally no ability for me to get a raise beyond the initial $1 promotion to Senior Stylist, it was frustrating. On top of that, you get no healthcare or benefits, 30 hours of unpaid vacation a year that doesn't roll over, and a pretty measly sick time policy. Meanwhile, your managers will micromanage every little thing you do - I once got reprimanded for writing an email that said "thank you!" while not being "on the clock" and using a smiley face in a note to a client since it "wasn't professional" even though we had a long-standing relationship. But your managers and other full-time employees will have unlimited PTO and will often send weekly emails detailing all the fun trips they're going on, or how they got to take a full week off for the holidays while stylists try to scrounge together Fixes on Christmas Eve when the warehouses are closed.


You cannot work internationally under any circumstances (security) and you're not even supposed to go to a different city or state without telling your manager. It wasn't always like this, but it is now. The whole being able to work anytime during the day thing is great, but that's about where the flexibility ends.


I did love working with almost exclusively women, but there is still a diversity and inclusion issue. I think I only ever met two Black women out of 100 or so women I must have crossed paths with over my time there in virtual meetings. There is definitely a bit of a sorority girl culture - they will welcome people "speaking out" and "being honest" but I never saw any of my feedback actually taken to heart and acted upon. They'll make changes to the internal systems that stylists use day-to-day, and when tenured stylists speak up to say that it isn't exactly working for them, they'll welcome your feedback but then in the same breath, say that this is the way of the future so you need to have "grit" and "be flexible" (basically just get over it).


I had multiple stylists in my time there reach out to me privately to thank me for speaking up about concerns I had. They were too scared to be reprimanded for being "negative" on the company forum. Most public conversations that "lean negative" are shut down and you are told to talk to your manager directly.


The pay is good if you live somewhere where minimum wage is exceedingly low, but otherwise, you can really find something better - especially if you are looking for growth opportunities or any kind of bonus, raise, or healthcare benefits. Honestly, this job really just bummed me out and burned me out at the end of the day. They have a lot of culture issues to work out.

Since starting with the company I have learned a lot, especially what they stand for, and what they expect. Overall I am wanting to love working for this company, which until recently, paid well for the work you do. However, they are not perfect and have a long ways to go before they are true to their values and integrity. 
For one, it is falling behind the curve as warehouses, and now some retail box stores, are offering $22 - $24 per hour to start, where our pay caps out at $18.75 per hour after 2 years. They do have excellent benefits that beat the majority of employers by far which helps swallow that pill a little. However, with inflation on a drastic rise, insane rent, not to mention gas prices, it is getting a little tight on the wallet, even at 40 hours per week. 
The company is attempting to be diverse and inclusive, but misses the mark, as they seem to be puting most of their focus on one ethnicity, and up until recently, only played one type of music.
This is also a very liberal company as well that focuses on, what seems to be, more on social issues than it's business issues and has no problem announcing it via mass email. 
If you bring up business related issues to supervisors during a "town hall" meeting, you get excuses and runarounds with very little, if any change. What change that does happen is at a snail's pace to say the least. This includes safety related issues as well. 
This company, ironically, is not friendly to people who need accomodations, as they shame them, and make it difficult for them to meet their daily DME goals, this in turn makes them quit, give up accomodations, or fire them for not making DME. 
Another thing is that leads, supervisors, and even P&C do not truly listen to floor workers. They fail to resolve real issues that make positive change. Neither do they focus on a positive relationship between floor workers and all levels of management. Ironically again, something they claim they strive for, but in reality feels like all smoke and mirrors. 
I really do want to love this company, but with all that is going on during this "transition", it makes me feel a bit insecure that this company is succeeding, especially with the negative news articles floating around about major stock losses, 1400 stylists being laid off in California, and the company founder ,Katrina Lakes, not to mention, her executive team all jumped ship last year. 
Lastly, tensions are high in the warehouse as micromanaging is at an all time high. Yet, freight is not consistent (including breakroom snacks, which are nill) and their is mass consolidation going on. There is no communication on what is actually going on either, which makes things worse. 
I pray for the best, but feel I may need to start planning for the worst. 


While the company talks big about their growth opportunities, and how many chances a person has at rising through the companies ranks, there is little to be seen. When the company started there were many chances at advancement. They would be diverse with their picks, and would chose people based off of their experiences. Now they want you to fit into a cookie cutter mold, that values favoritism, and division mentalities. They want people who will shove anyone under the bus the first chance they get. Someone who will not question leadership, but do whatever they say. Even when you know something will not work. If you have done something wrong ever at the company, be prepared for it to be used against you any chance they get, they do not care about how much a person has grown. They prefer to hire outside the company for Supervisor roles, no matter how many people in the company could already do the job. They will only hire someone from within the company for this role only if they have met certain criteria, which changes from person to person. You will never get a straight answer on how to meet that criteria. 

The Managers have final say on anything, and they have not worked a day as an associate within the company. They will tell you things that do not make sense for the role, and expect them to be done. They will not take anyone's word for something not working, they will insist it be done, and then get upset when it doesn't work. They are a tight knit group that refuses to see things from anyone's perspective, but one of their own, and even then it still doesn't happen a lot. There is poor communication between departments on all levels, and you will be unsure about a lot. 

Overall, if you are a person that does not question what you are told, and believes you need to step on everyone's toes just to be seen, this job is perfect for you. If you have no plans to move forward, and just come to work to do the one job, this place is perfect. If you aspire for anything bigger than one role, this company is not worth it. If you are looking for advancement opportunities, they are really not there. I would avoid at all costs.

This job appears doable on the surface, but once you're expected to fully perform, it becomes clear that Stitch Fix's intention is to have you never confident that you've done your job. 

For one, you only get credit for a customer inquiry if you've solved it. This can play out in a few very absurd ways, both positively and negatively for you. 

1. You can spend a long time working on a inquiry, only to need a reply from the customer. This ticket is not solved. This customer can reply to you on your day off, thus the ticket will go to someone else and you will not get credit for any of the work that you've done on it. 

2. If you did solve a inquiry, the customer can actually reply with a simple "Thank you" on your day off. Guess what. You will not get credit for that either because it will give the inquiry to someone else and they'll solve it. 

While the same thing can work in your favor at times, it leaves the job feeling like a roulette wheel. One thing is for sure though, they will always make you feel 100% like it's your job to control this random situation. This leads to constant nonsense meetings where you go over what you could have done to meet your goals. 

The real worst thing to me personally is that you're provided equipment is essentially a toaster. The laptop you're given is so slow and incapable of running the software needed to do the job that it's embarrassing. Expect a 5 second delay on every action you take. Expect you're typing to constantly freeze. Expect almost every webpage to load for an absurd amount of time. Most importantly though, expect no solution from the company and instead a further focus on how you can make every second count on YOUR end. 

This company would be solid if they gave you credit for all of the work you do and provided efficient hardware, so you can truly optimize your speed at doing tickets. 

However, don't expect too much change, you'll notice that every critique is swept away through "Positive positioning" where your concern is ultimately dismissed. Every employee knows there's no point in saying anything, so they don't. And if you do, you will not hear any agreement from others because they know no one cares. 

Same technology story, different company. Paying the minimum they can eke out while touting that they're striving for excellence in all other facets of culture and opportunity. 

This is basically like working at a Forever 21 during your summers off in high school except the Forever 21 is in your house and the register line is infinite from the time you clock in until the time you clock out everyday. 

Insane focus on metrics, which makes sense in a metrics role, but it's the type of position where a newer company is still getting their wits about them and there's the scent of too many cooks in the kitchen. You would think it could be as simple as:
1. Did you help the correct number of people today?
2. Did you abide by our policies while doing so? 
3. Are the customers you assist pleased with your level of service?

But no, there's an ever tightening of the rope. Instead of allowing people who WFH to breathe and enjoy it, they've taken it upon themselves to start implementing ways to virtually look over your shoulder every second of every day. 

You think you can go start dinner in the kitchen quickly? Take a phone call from a family member? Make a snack or a cup of tea when you aren't logged out for lunch or a break? Oh, guess again buddy boy. Even if they were more lenient regarding not keeping you chained to your desk, you would still be chained to your desk anyway. 

I wake up every day with my shoulder and arm aching because I can not look away from my screen for one second while I'm on the clock if I want to meet my goals. And sometimes I still don't. 

You hate to see it but you see it every day with new tech companies, who get too big for their britches and immediately respond by going on a spending spree of hiring new third party vendors after being sold about how it will improve their work force instead of investing that money back into their work force. An idealistic way of looking at the liberties they're taking from you week after week, telling you it's for your own benefit and because they care while expecting (nay, requiring) you take it with a smile. Sip the Kool-Aid, my friends. 

All about the bottom line, which isn't a surprise - but that doesn't make it feel good. 

One of the reasons why I applied to Stitch Fix was because I love fashion and more importantly loved the flexibility of the job. It is a relatively simple job that is easy and engaging to work. However, what really tanked my experience was the shift in time-keeping policies and efficiency guidelines. 

Our scheduled requirements shifted like a table cloth being pulled from underneath a table of dishes with no warning. The people who could not fit the position into their lives with the new restrictions were given the opportunity to leave and receive a final sum of money (not guaranteed) or to make it work. On top of this change came the micromanaging from the higher-ups for our efficiency. While I was still doing every single task in my job description - checking feedback, escalating issues, meeting point totals - I was getting harped on week after week for performing at 98% efficiency (out of 100%).

I am currently in graduate school, and the reason for my efficiency dip was adjusting to the work/school/life balancing act. I worked hard, got my efficiency up to 104%, and was let go today after I forgot to clock out from my shift a week ago. One mistake on my timesheet in the midst of an adjustment period where the timekeeping policy was not made clear is the reason they fired me. They also cited my issues with efficiency. 

This company is in a bit of an identity crisis with its leadership and what they want the company to look like, and I know that I am not the only person who was terminated after small mistakes like this. The management micro-manages (which is their job), but it is to a horrific extent and it quickly made me feel like I was working in a sweatshop. They also write you up for very small things like misquoting a brand name in a note to a client, sending an email when you're not clocked in, etc. Nothing I did seemed to please them, despite me meeting all my weekly goals outlined in my job description. 

One of the company's hallmark features is the flexibility of the job. Do not buy into that. 
 

I worked here for 2 and a half years and I loved it! The atmosphere is very upbeat and positive and most of the people that work there are nice and kind. I worked in picking so we were on out feet most of our shift walking the facility isles to pick clothes off the racks. It was fairly easy and sometimes they would move us to other depts that needed help. All departments are fairly easy to catch onto and learn. The supervisors are very upbeat and nice and willing to help and answer any questions. There is a particular goal you have to reach everyday both individual and all together as a dept. You are able to listen to music with headphones and most of the other depts can play music over bluetooth speakers. It is  fast paced and the workload can be a bit much sometimes as they want you to reach certain goals at certain times throughout the day but its a fair and reasonable and possible amount of boxes you have to do. Sometimes and very rarely when its not peak season and the overall goal drops we would be able to leave early and vto. There is no point system for attendance issues but they base discipline on a pattern of too many call ins or tardies in a continuous or short amount of time. There are no vaca or sick days but you do get pto every pay period....4.5 hours per pay period. When I worked there benefits kicked in after 90 days of employment but they have since than changed it to where benefits kick on on your first day of employment. The benefits are awesome and really good! They dont take out much for benefits example I had medical and dental and only 27.00 was taken out per pay period. They are paid bi weekly and starting pay is $12.00. They have since changed the schedule from 10 hr shifts M-Thurs. to M-F 8 hour shifts. The free snacks and drinks were definitely a plus! Overall good company I may return.

I have been both a PT and FT Senior Stylist for over 4 years and despite consistent inventory struggles I loved this job because before this week I could work whenever I wanted as long as I met (and often exceeded) expectations. 

For example, if I signed up to work 6 hours on a given day I could work those hours whenever I wanted which allowed for a lot of flexibility - this flexibility allowed me to more easily manage my disability, and do volunteer work amongst other things. Now we can only work between 8 am and 8 pm and we have to enter our schedule in our calendar down to 15-minute increments two weeks in advance but then we don't get our actual work/hour expectations until 2 days before a new week starts at which point you have to re-do the schedule you already entered. 

This is doable for me but my quality of life has already deteriorated. I am not a parent but many parents (mostly moms) work before their kids wake up and after they go to bed so this new schedule does not work. Also, we had to sign something saying we'd adhere to the new policies before we have had the chance to review them. They were supposed to come out 8/15 but we got a message that day saying they weren't ready. 

Also, FT Stylists get 15 days of PTO/year which I am thankful for but our Styling Team Leads get unlimited PTO so my lead had the opportunity to take a few days off after the announcement and I sure wish I could have too but I need to save mine for a trip next month that I planned over a year ago. I am torn between resigning right now or waiting until I find another position.

One other thing, Stitch Fix isn't being honest about AI doing more styling now - this feels like a direct violation of their cultural OS (operating system) in which integrity and authenticity are listed as our values.

Please reconsider shopping with this brand - I will be emailing customer support to cancel my account and delete all of my data (that's a big one).

Top Job Titles	Average Salary
Stylist 33 salaries reported	$18.58 per hour
Warehouse associate 10 salaries reported	$16.78 per hour
Engineering team leader 3 salaries reported	$78,333 per year
Buying manager 5 salaries reported	$72,400 per year
Customer service representative 5 salaries reported	$20.55 per hour

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