guest service agent

night auditor

regional sales manager

breakfast attendant

general manager

Stonebridge Companies

Worst company I have ever works for in my 18+ year culinary career. You are micro-managed to your breaking point. Make one mistake on a report and you'll hear about it from ten different people. Your job will be threatened if you don't perform to their expectations but don't expect any support on how to improve - only criticism. They hire people into senior leader positions who can't even write a coherent sentence or understand the operation but that person will expect you to jump through hoops like a circus poodle. Don't ever expect a pat-on-the-back or any kind of positive recognition - it doesn't happen. This company makes every effort to avoid expenses and will do it at the peril of their properties. For example, there is no capital planning - they do not have an FF&E fund for their hotels on an individual basis - rather they pool the funds and wait for an emergency. They are not associate focused. Senior leaders within the organization make unwelcome advances toward their direct reports via email and text messaging. You'll have every talking-head from the corporate office telling you how to run your business and they all have conflicting opinions. This literally is a THREE RING CIRCUS.

What is the best part of working at the company?
The most advantageous aspects of working for this company are the opportunities for professional advancement through internal hiring and the company’s appreciation for individuals who bring independence in authority and a genuine desire to learn and expand their knowledge.

What is the most stressful part about working at the company?
While comprehending one’s job description and adapting to it can be challenging, the management team here provides unwavering support and guides you through the process step-by-step. They also offer encouragement and motivation. I find public speaking daunting because it requires stepping out of my comfort zone and engaging in genuine conversations that are not robotic. This is a skill I am learning for the first time in an effective manner. 

What is the work environment and culture like at the company?
The atmosphere is vibrant, optimistic, and encouraging.

What is a typical day like for you at the company?
My typical workday commences with a brief conversation with my colleagues to obtain the necessary information from management regarding any pressing matters. Subsequently, I proceed to my terminal and log into various websites through my email account. I then begin reviewing the past day’s activities, including any relevant information that was disseminated. Finally, I commence my shift.

I enjoyed my time with the company mostly because of the people I worked with. The property team was hardworking, supportive, and really cared about making guests happy. That kind of team environment made a big difference.

The benefits package was pretty decent—good health coverage, time off, and employee discounts. Nothing over-the-top, but solid.

That said, there were some frustrating issues. Corporate seemed out of touch with the day-to-day challenges at the property level. Decisions often came down without clear explanation, and it felt like feedback didn’t make its way back up the chain. Also, corporate employees had better benefits and flexibility, which didn’t sit well when we were covering 24/7 operations with minimal staff. Also, pay was on the low side compared to similar roles at other hotel companies, and the bonus plans changed recently which really was a disservice to the team. 

If management wants to improve, they should start by increasing staffing at the properties, improving internal communication, and creating more equitable support and opportunities for property-level teams.

 Working at Stonebridge Companies has been nothing short of toxic. You’re thrown into impossible situations with no training, no guidance, and no real support — and when you struggle under the weight of it all, they make you the problem. It’s never their failure to lead, it’s never their failure to support — it’s always framed as your personal shortcoming. That’s how they operate.

Favoritism is rampant. Certain people can do no wrong, while others are set up to fail from day one. It’s a sickening cycle of gaslighting — they’ll let you drown, watch you fight to stay afloat, and then blame you for not swimming fast enough.

There is absolutely no accountability from leadership. They refuse to take responsibility for their own broken systems, lack of communication, or failure to support their teams. Meanwhile, the people doing the real work are overworked, burned out, and completely unappreciated.

It’s exhausting to give so much of yourself to a place that will never have your back. They expect you to sacrifice your time, your health, your sanity — and for what? So they can pretend they’re building a “culture of excellence” while their people silently fall apart behind closed doors.

At some point, you have to realize: it’s not you. You didn’t fail- they failed you.

As many reviews state, profit over people is definitely the theme here. During the pandemic, they made everyone take a 20% pay reduction (for almost a full year), cut staff, removed 401K match, decreased cell phone reimbursement, removed transportation benefits, and cut bonuses. Health benefits are expensive leaving your net income very low with all other benefits removed. Pinching pennies is very apparent with the lower than market pay, removal of tools and resources, but same expectations as operating at full budget.

Everyone is overworked, limited support provided, and a large disconnect between the property and corporate team. For those that stayed on during the pandemic and expressed their concerns, the messaging was "be lucky you have a job". Unfortunately, for Stonebridge, you'll notice the amount of jobs available, their hardworking employees are no longer buying into the messaging of "be lucky you have a job" and are now seeking companies that pay fairly and treat their employees appropriately. 

If you're considering this company for a career, I would highly recommend looking elsewhere. 

Working at Stonebridge Companies is such a rewarding experience! This company is authentically driven to provide the best services in the industry, and we show up to work every day knowing that the efforts we put in help create positive experiences for our customers and best-in-class results for our clients. Stonebridge is also deeply committed to empowering its team members and fostering meaningful connections in the workplace. The managers of this organization are sincere in their efforts to support workers, and I personally have never had such an incredible boss before! She encourages me to challenge my own expectations and reach for elevated levels of growth both personally and professionally. Likewise, I cannot rave enough about the caliber of the team I am surrounded by. My coworkers are incredibly hardworking, genuinely motivated, and simply great to be around! The culture of this organization is really something special and truly the most enjoyable part of the job– is that the job is with Stonebridge!

I've been in the hospitality industry for over 20 years and have never come across a less professional organization. Pay was average for the industry, and benefits start fairly fast. That is where the positives end.

There is zero support from the corporate office, in fact
they ignore their properties until the issues overflow to the point of brand involvement. They don't mention how far they've let issues go when they recruit you though, and they give their new hires (management included) no support in fixing said issues. If you think that asking for assistance is the answer, you may as well update your resume because you won't get it. However, they will surely come down on you full force when things aren't perfect though.

Finally, avoid their older hotels at all costs because they will leave you high and dry to fill their new builds. Don't expect anyone to admit it though, and don't think that you'll have any say in revenue management or property improvements because you won't.

Do yourself a favor, keep looking.

Stonebridge fosters an exceptionally collaborative work environment that promotes teamwork, professional development, and overall growth. The company culture is built on mutual respect, open communication, and a shared commitment to excellence. Employees are encouraged to contribute ideas, work together on projects, and support one another in achieving common goals.

One of the standout aspects of Stonebridge is the people—dedicated professionals with strong work ethics who are passionate about what they do. Leadership actively supports career growth, providing opportunities for learning and advancement. The positive work culture not only boosts productivity but also makes Stonebridge an enjoyable place to work.

Teamwork is at the heart of the company’s success, creating an environment where employees feel valued and motivated. If you're looking for a workplace that prioritizes collaboration, professional growth, and a strong work ethic, Stonebridge is an excellent choice.

"If you don't like it, you can leave" is the motto where I worked. Management seems happier to have the constant revolving door of hires rather than actually appreciate the hard workers they already have and compensate them fairly. As a manager, you'll be always tasked with more and more work, but never see a rise in pay. Toxic work environment where the people you think are your team are really not and would like to see you fail over lending a hand and helping you/us succeed. Don't waste your time with this company. They don't like the people who have brains and question stuff, or when you try to advocate for yourself for a bigger salary. You'll assuredly find a better one that actually treats and respects employees well, gives you the tools to accomplish your tasks and appropriate salary to live in a HCOL area. 

Unfortunately, this is not going to be the best review. 
My time with this company was very poor due to the management team. It was extremely stressful every day and I felt no support from the management team. 
This company seems to struggle with hiring the right managers for the job as well as hiring staff to work!
The only positive thing I got from this company was getting my Front Desk scores into 90%. This was only due to myself and my few employees that worked under me. 
I hate to say this, but the days were my managers were not at the hotel, were the most enjoyable. 
I don't mind being managed, but constant micro-managing when my department is the only one working out, can be extremely stressful.
I hope you find this review to be helpful.

However, corporate seems to know exactly what they are doing. I've never experienced issues with the corporate part of the company. I've only dealt with issues at the location I work.

Top Job Titles	Average Salary
Guest service agent 2 salaries reported	$17.00 per hour
Night auditor 2 salaries reported	$16.75 per hour
Regional sales manager 1 salary reported	$75,000 per year
Breakfast attendant 1 salary reported	$15.50 per hour
General manager 3 salaries reported	$158,667 per year

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