assistant manager

assistant store manager

store manager

property manager

district manager

Store Space Self Storage

This company is open to a revolving door of employment; either through resignation or unexpected termination.  While Leadership wants a "Care Culture", Senior Leadership, especially in accounting, does not live the written principles and vision.  Communication is non-existent usually but if its there, it's one way.  If you love to be berated by the top, this Company is for you.   There are no job descriptions, goals, or targets established for your success.   As a Historical precedent, what you are hired for may not be what you will be doing.  Sr. Management does not want to accept responsibility to reconcile base problems.  In so doing, the policy of hire and fire until instant fix is accomplished is the norm.   Turnover is higher than any company I have ever been associated with and Culture is so Toxic, you can nearly cut it with a knife.  Just don't leave the knife laying around or they may stab you with it.

Turnover is not limited to any level.  Presidents, Vice-presidents, Directors, Controllers, Senior and Base Accountants, Store Managers, Techs Operations / Accounting / Administrative staff / HR employees - All have very high turnover in a short span.  Ask HR the questions and do not let the statistics of Company growth and the number of needed jobs skew their response to hide the toxic culture turnover rate.

I worked from home in the sales department.  The bar keeps moving higher and higher but your pay won't!

All of your sales information is shared in a company chat for the entire company to see.  It's updated every 2 hours.  You are only your sales number to this company.  They do not conduct company meetings, ask for feedback and pulse check on how you are doing.   The only time you will hear from leadership is if you are being criticized or yelled at for making a mistake.  

The sales quota is impossible to meet.   You have to ask and get permission to go to the bathroom.  If you go to the bathroom without a manager telling you it is okay they will get extremely angry. 

Customers calling in about customer service issues all day long and screaming and yelling on the phone because they don't have anyone to help them because the store is closed.   You'll hear about how terrible your company is everyday and guests will want to close their accounts.

You have to sneak around and message any issues with the guests privately to the manager because they don't want the President of the company knowing anything going on at the stores.

There is no company culture.  I was never able to provide any feedback without being told I was being "difficult," or "causing trouble." We never had a team meeting the entire time I worked here.   It's a hostile, unfriendly work environment. 


This company is good if your looking for a job, not a career. You won't be able to advance much as they don't help with relocation if you wanted to advance out of state and there are only 3 positions at store level. The pay is not the worst but, not the greatest either. The schedule is done by the assistant and store manager so that's a plus. The workload is pretty well balanced between time on the property and in the office. The lunch breaks are only 30 minutes so bring your lunch. Your district manager, depending on who it is, is not existent. Don't expect any support from higher up, unless you do something wrong or they want to implement some new change at the drop of a dime. The vacation hours are not what they tell you it is, they in your first year you'll get 40 but, you won't. It's based off your hire date and if you still have some left on your anniversary, you lose them and you can't use some that you will accumulate if you don't have them. The pay is not great by far for the work load they are asking. Security on the property is no existent, filed many complaints about it and nothing is being done.i could go on, overall 2 star company that expects 10 star work everyday.

Once upon a time I enjoyed working for this company. However, that quickly changed. I gave a lot of time and dedication to my job however that was overlooked. Employees don’t feel like they have a voice. When something is brought to attention, it’s swept under the rug. Nothing is ever done about it. The egos within this company are so huge that they fail to realize they are hurting the employees who really care about the future of the company. There are people in positions that honestly shouldn’t even be in that position because they lack they ability to lead and support. Employees don’t feel supported. It’s a very ground-hog day ish work environment. Yes, the benefits, the unlimited PTO and compensation can be somewhat appeasing but that comes with a QUICK BURNOUT! Deadlines are promised without speaking to the people who need to meet them, there is a lot of disorganization with processes and every department plays the blame game. There is no true work -life balance which is a major cause for quick burnouts because if you don’t meet these deadlines there is no team support in getting it across the finish line and you are ultimately blamed. 

Store Space has very lofty aspirations and potential.  Unfortunately, Senior management lacks the people management skills to direct a team to meet the vision.  Hiding behind a veil of  ‘care culture’ termed vision, management does not and has not figured out what that means and does not lead by example.  This has resulted in a real culture of working on egg shells out of fear of discipline.  Senior managers track every minute of time.  Store Space offers fair pay and ‘ unlimited PTO’, however, PTO is not likely to be used as management will look negatively upon your time away.   If you wish to be perceived as a good employee, be prepared to work daily until 6:30 or 7pm each nite.  That is a measure of ‘dedicated’ employee.   The company is a revolving door of employment. Highest I have ever seen.  Restructuring occurs non-stop.  The company has been cycling through employees for the last few years and still has not defined their direction and processes.  

I have been with SS about 7 months and I honestly enjoy my job. It is very laid back and as long as you are the type of person who can manage time effectively and work  independently it is a great job. Most of the tenants that you deal with are great people. Some are going through rough times so that can take a toll on you some days, just try not to take it personal. The company itself is going through massive growth and operationally, things change constantly. I have come from a corporate background so I am used to that culture. There really isn't much room for advancement in some cases because there are 2 positions within the store and then very few above that if you are far from a corporate office like I am. I feel as though I am compensated fairly for my work and my DM is quite straight forward and easy to work with. It's a job I could see myself in for several years even without advancement beyond the store level. Only con is definitely the PTO package, I am used to having much more time. 401k match is generous and you do get the major holidays paid.

Overall, it's a good time to be working for this company. You can feel the growth, there is lots of new avenues for advancement, new processes and roles designed to help scale up. Management wants to see the company do well and empowers their employees to do their best. They make decisions that are about running the best operations, not decisions that are based in their own self interest. Are there occasional growing pains? sure, but it's to be expected with any company growing at this rate, and ultimately a proactive and not reactive approach to running the business and scaling up breeds confidence, and the gains far outweigh any brief pain points. It's easy to feel supported and to do your job as the goals are clear and the methods to execute them are straight forward. Benefits are above average and the culture is one that is actively worked towards and feels genuine without being overbearing.  If you do your job and handle your duties like your supposed to do, work/life balance is achievable.  

I do not recommend working here. Once committed they will overload you with multiple jobs under one title and don’t compensate you for it. it’s extremely unstable.

Company goals are not clear and management is running in circles and they see you as insignificant, and you get to be humiliated most of the times by them . EXTREME Micromanagement culture , that usually overshadow and contradict company needs and goals. Top talent is pushed to exhaustion and individuals either start to break down or abruptly leave due to burn out. It will never progress under current leadership.

Work environment is toxic to the extreme and highly stressful , people are let go all the time, from accountant’s to VPs to Directors , no communication whatsoever , don’t try, even if you have tough skin!

5 out of 5 do NOT recommend. Anything management tells you will be "true" for that time only. Communication is awful, management is there to create a competitive toxic environment only. They do not CARE, nor do they wish for you to have any morals. There is zero assistance from management at the corporate level. They preach professionalism and "core culture " yet no one leads by this example. This company has a revolving door of staff and zero work/life balance. The "rules" do not apply to all employees. Management does what ever they wish, no clock in or out for them, but "regular " employees are tracked for everything,  including restroom breaks. If the restroom usage is due to a medical condition,  they require a detailed dr note.

I transitioned from the hospitality industry to self storage after the COVID pandemic. The company is a new brand that's growing nationally and I figured it would be a good change. I was ecstatic to learn about the work life balance especially with the hours available. I moved up the ranks to store manager within a 6 month period. I never have had such a relief from working a job and not carry my work load home with me. The organization cares about their people and really makes strides to ensure their employees are taken cared of. I am looking forward to the future growth in my role with this company.

Top Job Titles	Average Salary
Assistant manager 1 salary reported	$17.00 per hour
Assistant store manager 20 salaries reported	$15.85 per hour
Store manager 1 salary reported	$20.00 per hour
Property manager 14 salaries reported	$16.00 per hour
District manager 1 salary reported	$90,000 per year

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