warehouse associate

parts driver

warehouse/driver

tire technician

customer service representative

Suburban Automotive Services

Working at Suburban Automotive Services has been an incredibly rewarding experience. A typical day at work is always engaging and dynamic, with a strong focus on collaboration and problem-solving. From the moment I start my day, I’m involved in various tasks that keep me challenged and motivated, ensuring no two days are ever the same.

Throughout my time here, I’ve learned a great deal about the automotive industry, particularly in areas like customer service and operations management. The company provides ample opportunities for professional growth, and I’ve gained skills that will benefit me for years to come.

The management at Suburban Automotive Services is truly exceptional. They are supportive, approachable, and genuinely care about the well-being of their employees. Their open-door policy and willingness to listen to feedback create an environment where everyone feels valued and heard. The workplace culture is another highlight; it’s a positive and inclusive atmosphere where teamwork and mutual respect are emphasized.

The hardest part of the job can be the fast-paced nature of the work, especially during peak times. However, this is also what makes the job exciting and fulfilling. Overcoming these challenges with the support of a great team is incredibly satisfying.

The most enjoyable part of working at Suburban Automotive Services is the sense of accomplishment I feel at the end of each day. Knowing that my efforts contribute to the success of the company and that I’m part of a dedicated, hardworking team makes every day worthwhile. I highly recommend this company to anyone looking for a fulfilling and supportive work environment.

Was interviewed and hired on the spot. Given a company vehicle and gas card the next day and was told to start visiting customers, not knowing what was expected in the position. This job's demands change at the drop of the "Program Director's" hat. Company's training program is nonexistent. Management staff is UNAVAILABLE on a daily basis, making the resolving of timely issues nearly impossible. I found myself reaching out to a FORMER EMPLOYEE that I was put in contact with by one of my CURRENT CUSTOMERS, to get any kind of assistance. Talk about an embarrassing situation! Employee turnover rate is extremely high, mostly due to the examples mentioned above. I found myself hearing a response similar to, "What happened to the last guy?" or "Why is there always someone new at your job?", on a consistent basis. 

The only enjoyable part of  the position was getting to meet others in the industry across the territory (25+ locations) and work closely alongside them to help resolve different issues.

The biggest issue this company has is workplace drama that is not handled by management. The management teams often times will tell you that you are doing great and then turn around to tell you that same thing isn't being done correctly. They do not take into account people disabilities and often time management will say that the issues you are having are things that are common with the disabilities that are made public. When upper management pulls, you aside be prepared to lose your job because even if they say they are making an improvement plan to help bring you back on track they won't set one up and will let you go regardless of improvement. When you are let go, they give you and offhand answer and won't go into specifics even if your direct management agrees that you were doing your job properly.  The pay gaps are ridiculous between new hires and current employees. The only good thing they have going is the sick and pto time.

After being there for several years, I was yelled at and called names. My leadership did not know how to clearly communicate and take accountability for their wrong behavior. Received little to no support and when I asked for help, received no support. Could not use the skills I developed or obtain new skills to learn and grow. I sold out about a safety concern several times, each time my leader rolled their eyes and did not take anything I said seriously. 

No support for HR and they would not allow me to talk about my experience. I was cut off multiple times. Also, unimpressed by how HR employees spoke poorly about employees in hallways in front of other employees. I would not recommend working here. They disliked supporting employees when they had questions about the new system they put in place and complained frequently. 

Dont waste the time. Wasted 5 years of my life at this place. Management have no idea what they are doing. Use to be a great place now its terrible. It can trick you at first if you car enthusiast but trust me a big waste of time. The people that work there are great, the best I have worked with. The district manager believes that the best way to get people to work is when they hate each other. So he tries to turn everyone against each other to have a more competitor environment. Also they will sell you a dream when you start about travel and raises. Im about 6 months you will fine no raise and very little travel if any. I have watch countless people be lied to at this place. I could right a book on all the things wrong with this place, after all i have 5 years of experience. I will just leave you with this do not waste your time they only see you as a number and they do not care what happens to you.

I have only been here a few months. During the few months I have been here it has been a nice company to work for. My team is very helpful, and no question is a dumb question. My manager is amazing very sweet and caring person. I truly enjoy working with her. Each day is something new to learn. The other teams we work with closely are amazing people. They are a pleasure to talk with and joke around with in between doing our jobs. The training is not all at once because you really need to learn as you go in this spot.  I do wish that had a late start time that was offer maybe a 7:30 to 4pm, but the hours are not bad, and I do enjoy my early out at 3:30pm. I do wish they would start at a higher paid this team does a lot and I feel pay should be a little higher.

What is the best part of working at the company?
Management, Customer Service and HR can do no wrong. If you need a job they have lots, due to over a 67% turnover rate in employees. Be warned you will be right back on Indeed  looking for a job in a year or so.


What is the most stressful part about working at the company?
They have a lot of new management that is more concerned about proving  that they in charge. Always were quick to let you know that you can be replaced. 

What is the work environment and culture like at the company?
Alot of unhappy people, tired of being beat down 

What is a typical day like for you at the company?
Just tried to do my job without having to have a lot of contact with Management or Customer Service Dept. Most days felt like all l did was try to deal with the problem they created.

At Suburban Automotive Services, teamwork thrives, supported by a network that extends across all departments. Comprehensive training programs equip employees for success, while clear pathways for promotion encourage career advancement. What sets Suburban Automotive Services apart is its genuine concern for employees' family and home life, demonstrated through flexible policies. It's a workplace where support, growth, and a healthy work-life balance intersect seamlessly, creating an environment where every team member can flourish both personally and professionally.

The Management and supervisors are mean and terrible.  They will degrade you and treat you bad. They do not promote within. No opportunity for advancement. No lack of training. The workplace Environment is terrible This company does not appreciate you at all. If you have A family or bills to pay this is not a good job for you. You can barely support yourself off this job let alone a family.. HR is nonexistent and will do nothing for you. HR does not do anything about how upper management treats their employees. After working at this establishment for a few years, I’ve noticed they can’t keep people and everyone always quits. I would not suggest working at this company You will be extremely unhappy. 

Management is fair and truly cares about their employees. Always around to offer support when needed. Majority of coworkers are friendly and enjoyable to work with. Shift times are desirable for people who like having their afternoons and evenings more available for free time. Hardest part can be the workload sometimes, but the work isn't necessarily difficult. We have to take a 30 minute unpaid lunch, although it's rare you're not working during that time also since we have to remain available to customers during our lunch. Benefits all around are great, and may be my favorite part of the job.

Top Job Titles	Average Salary
Warehouse associate 17 salaries reported	$20.09 per hour
Parts driver 4 salaries reported	$20.25 per hour
Warehouse/driver 2 salaries reported	$21.00 per hour
Tire technician 3 salaries reported	$22.33 per hour
Customer service representative 1 salary reported	$19.00 per hour

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