operations manager

office administrator

equipment operator

inventory specialist

local driver

Suddath

it is a diverse company that is changing and growing everyday, and that is saying alot for a half billion dollar company. This company has been ran by the same folks for many, many years. There is change within the senior leadership as well as other leadership positions. Change for the better. A fresh and modern look will help this company sustain for the next 20+ years. The 'good ol boy' is slowly being phased out and it is noticable. 

Benefits are fantastic. Although due to increase of cost, it resulted in the company now only allowing 2 weeks of PTO in lieu of 3 weeks from prior years.  

Pay is ok, it could be better, as is the case in most companies, but this one seems to be below the industry standard. If you are an existing employee in a leadership role and have been with the company awhile, you are being compensated well, also there is potential that if you stay with the company, show that you are a valuable asset, rather than an ordinary employee who is just there to collect a paycheck, there is room to grow and they will reward you in small increments. 

overall, 3.5 out of 5 as a company to work for. a few reasons, They are behind the times with technology. Inventories and warehouses tracking are still being conducted on paper and pen rather than barcodes. Although, they are seeking upgrades which is great. Also, way too many front and back end systems. Need to stick with one so everything is a smooth integrated model. Training with mid-level management needs improvement along with the communication. Lastly, compensation needs to be competitive with the market along with recognizing more national holidays. this is a service industry however, Suddath operates on most holidays even when others are not.  

great positive culture, very giving company in terms of giving back to community. most of the people not only within the company, but within the industry are a pleasure to work with.

My time at Suddath was ultimately a disappointing experience, despite initial promise. I joined the company as a motivated and high-performing team member, but encountered significant issues around transparency, communication, and fair treatment.

Key concerns included a lack of clarity around commission structure, inconsistent lead distribution, and unmet expectations regarding territory and support—several of which were outlined during onboarding but not followed through. Leads I generated were often redirected elsewhere, which directly impacted my ability to succeed in the role.

When I raised these concerns and asked for more insight into how performance metrics and commissions were determined, I noticed a shift in how I was treated. Unfortunately, I was terminated shortly afterward, under what I believe were unclear and inaccurate circumstances. This was particularly surprising, given recent positive feedback I had received from senior leadership.

From a broader perspective, the company seems to struggle with outdated technology, limited sales enablement tools, and a lack of cohesive strategy. These challenges made it difficult to deliver consistent results, regardless of individual effort.

In my view, the work environment did not encourage open dialogue or feedback. Employees who asked questions or sought clarity were often met with resistance, rather than support. Based on my experience, I would advise others to ask detailed questions during the interview process and be mindful of whether the company's values align with their own.
Pros

What is the best part of working at the company?
Understanding supervisors and wonderful co-workers make the job less of a chore to go to. Also if flexible schedules are your thing it's excellent in that regard as well

What is the most stressful part about working at the company?
The inconsistent hours has to be the major stressful thing about the job. Not really working in the summer is a huge problem and not knowing how many hours you're gonna get in a week is not great for budgeting. 

What is the work environment and culture like at the company?
Independent working is mostly what you'll do, outside of training of course. 

What is a typical day like for you at the company?
You get to the warehouse and clock in, they give a little brief rundown of what we will be doing that day then we head out to the job site. Depending on what group you're in, tech side or move side, you'll be doing different things and of course depends on the day. 

If it's the first day of the move, you'll be disconnecting setups on tech side, taking inventory of the whole room and nothing how the setup was down to the last detail to make reconnect easier. Movers will start slow with just moving storage rooms then once the techs get through a decent amount of rooms they'll move onto packing them up and getting them to the moving truck.

-typical day began at 7:00am with a review of open work assignments that required attention.  Contact with any/all dispatchers and military bases as well as over the road drivers and customers coordinating household goods moves.  
-I learned a great deal about the moving and storage industry and the planning required to properly coordinate shipments loading/unloading schedule as well as all of the external support that goes into achieving a "perfect" move.
-Management was very supportive and engaged in the daily operations and receptive towards the needs of the team.
-Wonderful co-workers that worked well as a team, very supportive
-hardest part of the job was the high demand for "up-to-the-minute" information to multiple sources due to broad area of responsibility
-most enjoyable part of the day was the occasions that I was able to reduce the stress and help create a positive moving experience for our military members

I was part of a family owned, award winning agent that was looked upon as an industry leader that was bought out by the Suddath corporation. They were pretty much the Borg from Star Trek... "resistance was futile". We got to see first hand how they proceeded to dilute this A+ agent, and bring it down to their C- level. Their sub-standard contract offering chased off the elite drivers, and staff that were built over many years, and who are the lifeblood of this industry. From what I witnessed, they seem to have very abrupt changes in key leadership roles, philosophies, and direction. My position was a casualty of one of these abrupt direction changes after a whirlwind of 5 different managers in 4 years. As a corporation they do not seem able, or willing to listen to the branches, or try and adapt to different market places, and in my opinion, that is why out of 20+ agencies they only are profitable in a rare few.... just my humble opinions.

Suddath is a fun, quick-paced environment where people collaborate daily to propagate a positive and productive workplace. Several different aspects of culture coincided while producing a very constructive and overall positively conducive workplace environment. I believe the hardest part of the job was speaking with customers, as there were many challenges communicating with the customers in order for them to receive the most satisfactory outcome or utilization of the customers' time. In my opinion, the most enjoyable part of the job was collaborating with co-workers and working together to achieve the most creative and positive outcomes, while adhering closely, if not holistically, to the customers' needs, and ultimately being given the chance to put a smile on my co-workers' and manager's faces daily while providing the customers with a lasting positive representation of the company.

I enjoy what I do as no day is typical. It brings many challenges from reconciling an invoice when disputed or short paid to consulting with other departments on payments received and not billed. The training class on life of an order has really allowed me to grow on what it actually takes to move one household from one state to another, how many people work to secure your personal effects from start to finish. Every day is something new.The executive management team has always made my position feel important and very pleasant in passing. The hardest part of the job is having to make collection calls but it usually turns out to be an enjoable part of the day as I have contact with other agenices / people from around different parts of the country and I can hear and learn whats going on in their state, such as it may be snowing or rain to a pure heat wave.

Managers are hired from outside the company and outside the industry and have little knowledge of the job functions and responsibilities.  Managers intimidate their employees with rude emails. If an error is made, management announces it to the entire company.  

The departments are all understaffed.  The company expects you to provide world class service but due to the workload assigned that is difficult.  

There is no job security with this company.  I was laid off and then called back for employment then laid off again after 1.5 years additional employment.  

The company is more concerned with their bank account and bottom line than providing good customer service and taking care of their employees.  They act like they care about the drivers but will charge them for bogus claims and miscellaneous charges throughout the move.  

Not a great place to work.

Moving industry is tough, no question. Suddath has been in the game for years, but they are actively looking at the entire industry of moving and storage. What tech, what equipment, and most importantly, what people. 

I saw some people get nailed pretty hard for things, but it was nice to see a company (no matter how I feel about the person individually) actually hold to accountability to ALL.I also knew of others who should have stayed but were released for reasons never explained to me (I'm pretty low on the totem pole). 

I love that things are changing at the top to allow a standardized process that can be followed across the country. Really annoyed at the company for it to have gone so long without it being addressed.Congrats on improving that and the training.

There are some very nice people who simply don't know better or are not skilled enough to work elsewhere. The company culture, facilities, pay, benefits, leadership, etc. are all stuck in the 1980's. Old school management team who directs instead of leading. 

New head of HR is essentially the Operations team's administrative assistant with no leadership courage to evolve the culture. Instead, she makes excuses for the business. 

Feedback shows that it's not for people of color or women, but they ignore it. 

They say they want to progress and evolve, but anything that requires change scares them and is uncomfortable. As a result, nothing ever changes. 

You will unfortunately never learn new skills at Suddath, so unless you're a slacker who wants to coast into retirement and don't care about career growth, avoid this place.

Top Job Titles	Average Salary
Operations manager 7 salaries reported	$72,214 per year
Office administrator 1 salary reported	$18.00 per hour
Equipment operator 4 salaries reported	$19.46 per hour
Inventory specialist 4 salaries reported	$17.88 per hour
Local driver 2 salaries reported	$25.00 per hour

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