waxing specialist

esthetician

front desk receptionist

cosmetologist

receptionist

Sugaring NYC

What is the best part of working at the company?
Honestly a great group of woman you end up working with, all of which are very supportive for the most part (sugaristas)

What is the most stressful part about working at the company?
MANAGEMENT 
Lack of management is the downfall of this company; they seem really supportive at the very start, and then things start declining quickly. Lead estheticians as well lack ability to show other sugaristas an example. Not a place for people to grow for more than 6+ months, experience or not. 

What is the work environment and culture like at the company?
A challenging workplace that lacked proper structure. Management does not enforce a late policy or no-show policy whatsoever, allowing customers to come in past 15-13 minutes from their original appointment time. Tranining period is unrealisitc let alone for a new esthetician, you're expected to be on your own after 1 week, laser is 2 days. Scheduling for both laser and sugaring services is often set in 20–25 minute time slots, which does not account for the fact that every client and treatment can require different amounts of time. Providers are frequently booked back-to-back without adequate turnover time to properly sanitize the room and equipment between clients. There is also a noticeable lack of communication from management regarding schedule adjustments or when refunds and discounts are issued to clients for minor complaints or inconveniences, often without any notice to the service provider. Overall, there is a significant lack of professionalism and transparency working with this company.

This is from the front desk point of view so I cannot really talk about anything esthetician wise but what I can tell you is that the management here is uncommunicative, unprofessional in so many ways that due to this so many of their esthetician’s have told me after I left that they’re unhappy and they to are thinking about leaving due to management pride. Management even got upset when I put my two weeks in I was let go a week early and told I would not be allowed to return. During my time there though I noticed this; management doesn’t give esthetician’s enough time on services, nor do they give you the time off you request even if it’s in extreme advance. The manager is also never there due to other jobs and cannot fulfill their duties as management. This makes it harder on everyone else to do their jobs. Parts of the job that you May care about while working front desk: required to wear makeup every day, need to memorize scripts so you never talk to a customer without one, and cleaning the whole studio even if it’s everyone’s break room you are the clean up crew for everyone. management also told me very early on in my position that they were not fans of the parent company because they didn't like the head studio manager at all for the job and still do not. i definitely  wouldn't recommend working there esppecially for FD. 

I worked there for almost 2 years. I stayed for the loyalty of my clients who now follow me and do not continue to go to this place. They hire esthetician students who are fully licensed, they run through workers like crazy because their managers are terrible, you'll get a right up if another employee just accuses you of anything with no proof. It can be a very competitive environment. They do not care about you and you life outside the work place. I rarely took a sick or personal day but have seen from other employees that they don't want you take a day off at all. Because they lose workers left and right and the place can be understaff at many locations. The training is hilarious and it's really just a skill you either know or don't. I feel bad for those poor customers who are used as guinea pigs for a 50% discount to be trained on. They usually don't come back. Anyways the problem I had is they expected me to do manager like things for my location but not pay me fairly for it and I was just a regular sugarista with good business skills. I even had people I know come in to help the business if something was falling apart. They appreciate nothing. They do illegal things within the business. Most employees caught on quick. Don't waste your time. The pay and tips alone aren't worth it. Learn how to sugar on your own if you plan to be a successful esthetician or use them and quit. 

Interview: I highly recommend skipping it. But if you do go it’s quick. Turnover is high and they need people.
Training: Won’t be more than a few days but you’re not trained at your location and no one is notified you are coming. So you just show up and introduce yourself. 
Hours: They tell you it’s full time but it’s 6 hour shifts 5 days a week. And you can’t do a double unless you are picking up shifts so expect to do the 5 days. Schedules vary depending location it’s either a morning or closing shift. You can be sitting there for 2 hrs with no clients because they don’t have a no show policy. MANDATORY weekends even though they are slow and don’t expect your days off to be together. You can try to request it. 
Management: Upper management is off site. I’m not sure what they do because Assistant Managers do inventory, schedules, and keep everything clean. We contact clients in the morning when we get in if there’s call outs so I don’t know. 
Communication: There is none. We have a million group chats they implement a new policy and say if we need clarification to ask. When we do it goes unanswered. Then when some employees become frustrated with the lack of clarity and get unprofessional they are at fault. I never saw the owner but the people she put in charge are terrible.

I was only here two months before I quit but two months was ENOUGH. 

Working here was chaotic from the start. Management is completely disorganized, constantly changing things with little to no notice, and they take forever to get back to you - except when they want to complain about something. They have no problem nitpicking every little thing but can't be bothered to communicate properly or provide support when needed. 
Some of the sugaristas are great and make the job bearable, but others not so much. There's no real team culture because upper management (even the owner!) doesn't foster a positive work environment. Employees are paid minimum wage, even though they bring in huge sales, and the commission is basically nonexistent. You can work hard, upsell, and bring in repeat clients but don't expect to see that reflected in your paycheck. 
Overall, if you're looking for a job where you feel appreciated, fairly compensated, or even supported by management, this isn't it. 


What is the best part of working at the company?
The job itself is pretty nice. Good employee relationships, the spa design and decor, variety of services and clientele

What is the most stressful part about working at the company?
The lack of benefits, drama and retaliation from upper management , doing extra work without additional pay, inconsistent clientele and work schedule, hours being cut

What is the work environment and culture like at the company?
I’d say the relationships between fellow employees and clients are great, however intimidation and issues with upper management hours are cut often and workplace rules change quickly. Lack of clientele interferes with schedule. Difficult to access paystubs. 

What is a typical day like for you at the company?
Working as both receptionist and sugarista, answering phone calls and booking Clients plus additional duties on top of taking clients. Day is often unpredictable because of employees being taken off schedule last minute and hour cuts. Otherwise cleaning the whole salon and cleaning esthetician room daily, retailing products and memberships.

What is the best part of working at the company?
The salon space itself is nice and the concept has a lot of potential.

What is the most stressful part about working at the company?
In my experience, management at the Des Peres location was often inconsistent and frequently absent. Support from leadership could be limited, especially when difficult client situations came up, and employees were often expected to handle those situations on their own.

Business tends to be slow outside of holidays, which can lead to long stretches without clients. During those times, staff may also be asked to cover the front desk because there isn’t always a consistent receptionist. Service time blocks can feel unrealistic, and requests for time extensions or breaks were not always well received.

Compensation was also a challenge. Pay is low and difficult to live on independently, and benefits are not offered. Some financial incentives that were originally offered were later discontinued once goals began being met consistently.

I have worked for Sugaring NYC for 3 years now and I can not say a bad word about the experience,  I have grown with the company and love all the new efforts they are making to foster a team spirit and reward employees,  They offer us a waived franchise fee if you work for 3 years and I contemplate the opportunity every day but that would mean having to leave a team of girls that I love.  The owners and management have been super supportive to me and have shown me time and time again what a wonderful community it is to be apart of.  As far as the girls who have mentioned low pay, you are an esthetician and when you work in an industry where you get tips typically the hourly will be low but honestly, I make anywhere from $20-35 an hour because I have built a book of wonderful loyal clients and I take advantage of all the extra bonus opportunities they offer. If you want a place where you can grow and be happy and make great money- SUGARING NYC IS IT!! Any worker who complains about the experience got out of it what they put into it.

Overall my experience working here was so bad.  You’re treated like just a number. Your hands on training is literally only 3 days and then you’re thrown out.  Unless you can have 0 family emergencies and literally never get sick, they will fire you.  They will force you to work sick and get all the clients sick regardless of anything.  They allow clients to no show all the time with 0 repercussions and no policy for being late. So if your clients are 10 min late you still have to service them which makes other clients mad that you’re running into their appointment time.  They force you to work on conditions that aren’t healthy/client has an STD or infection.  They don’t give you enough time to finish up with clients even if you’re new.  They move your breaks around to fit more clients even if you needed that break at that time.  Overall just not respected or appreciated at this workplace and I don’t recommend it to anybody.  

 Sugaring NYC offers a truly exceptional professional experience in the beauty industry. This role not only provides an opportunity to showcase your leadership and management skills but also promises a remarkable work culture, enjoyable client relationships, continuous skill development, and collaboration with ownership that genuinely cares about your growth and well-being. significant growth potential through dedicated training and attentive performance. Success in this salon is closely tied to a strong commitment to customer service, and individuals who may face challenges in this regard may find it difficult to excel. I wholeheartedly recommend this salon to those who are willing to invest in their training and prioritize exceptional customer service.

Top Job Titles	Average Salary
Waxing specialist 54 salaries reported	$19.02 per hour
Esthetician 37 salaries reported	$29.07 per hour
Front desk receptionist 42 salaries reported	$16.30 per hour
Cosmetologist 5 salaries reported	$23.70 per hour
Receptionist 2 salaries reported	$10.00 per hour

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