teller

senior universal banker

senior branch manager

credit analyst

finance coordinator

Summit Credit Union

I worked at several financial companies and though I probably received the most in depth knowledge in banking from Summit it is by far the worst company I’ve ever worked for. Your PTO is you sick time so if you get sick make sure you actually have PTO to be out and they want all types of your information about you illness and doctor. Also, you only accrue PTO and you don’t start with it so it takes a whole month to have a day of PTO so figure you get sick for a day we’ll that’s your whole PTO for that month. 

One issue I had was with the diversity. They claim to be working towards that but have no minority leadership and if you bring that up in one of their “helpful” conversations they will want you gone. 

Another thing I would say was the work/life balance and toxic management. You constantly are being watched like we’re children, you have tons of observations and coaching sessions a day no matter how week you do with you sales goals and btw the goals are higher than most companies which is crazy plus they want you involved in after hour call nights and meeting with committees that don’t even matter. 

I’d say the last thing is the contact center. Even if you’re hired for in branch they expect you to work the phones like a telemarketer and also it’s recorded so don’t make a mistake or it’ll cost you your job. I just had to leave and find something else because the stress of that place is unbearable and I have worked for companies much larger that are much more successful. Don’t waste your time and look for something that you’ll really enjoy. 

Overall, Summit is an okay place to work. The benefits are really the only positive. The benefit package that is offered is really impressive. The negatives definitely exceed the positives. The constant observations by managers is not helpful and all employees agree that it is the very opposite. You are observed 2-3 times a week and you need to have a "debreif" with your manager to discuss all of the things that they thought were not good. Managers are not willing to be flexible with your schedule even when they leave early, take longer lunches, leave whenever they have appointments or need to pick up their kids. If you try that, you will get written up after only a few times. Upper management are strangers to employees. They only show their faces when things are not going well in the branch or when improvements need to be made. The pay is pretty embarrassing for what is expected of you. They expect high, high production, but still pay you what you can make flipping burgers at culvers. Coworkers generally get along really well which is the only thing that really helps you get through the day. You are expected to help out at different branches even when you are not a float employee and not make the additional $3/hour differential that the floats make. My advice to Summit, stop the constant observations and allow employees to grow.  

Summit is a great company to work for. They really are all about helping members in need of assistance with their financial situation. Which I love. The new hire training is crazy good. They have won several awards for it. They also really care about their employee's well being, The whole company is well structured and fun overall. Being a teller, however can be pretty stressful. Depending on the branch and your position. You have to be able to work under high stress situations and be a problem solver. Your members personal information is all on file so trustworthiness is a must. Other then that, Summit is really great. We have themed fun days that are wrapped around asking our members thoughtful questions to uncover financial needs that they might have. All of the employees in the network all pretty much know each other. We also get incentives if we meet our goals. Including a bonus at the beginning of the year, gift cards, free lunches and bowling nights with your team. Just last week my branch and another  branch came together for a meeting and we ended it with a game of kickball. Its a ton of fun. There's also a lot of room to grow and your superiors are very involved with that process. Overall, Other then the stressers that come with every job, its a pretty awesome place to work.

A typical day at work would involve coaching of staff to improve customer service, growth, and creating a positive work enviornment. This also involved other departments and my /our interactions.

I learned that without have the three legs of the stool, positive customer experience, positive employee experience, and growing the business, you will not be successful long term.

My whole philosophy on management is that if you are not developing your employees to be successful in their current position or helping them grow to take on a new role then you are not doing your job. This helped build a strong and trusting relationship as well as boost productiong amongst my staff and those around me.

Making your job difficult is in most cases within your control. If it is not then realize this and support the challenge.

I would say the most enjoyable part of the job is providing legendary customer service and the growth you see within you employees and customers.

Working in IT at Summit is very weird compared to other places I've been.  The managers behave like they are the technical leads at everything.  They don't listen or even ask questions, they are always just telling everyone what to do even when they don't understand the issues.  Trying to share your opinion only gets you in trouble.  Yet at big department events, they try to pretend it is an open culture.  It's obvious they are playing to an audience.  The things said there never match the behavior on day to day work.  If you want to succeed here I think you have to accept your role is just to try and make managers look good, and if you try to do what is right instead you'll be weeded out.  

I love this company so much that i am changing my major so i can stay here as long as possible. the growth is endless and your team always wants you to succeed. The members can be tough to deal with at times but that normal for every job and your managers will always have your back. Very up to date technology which makes it easy to do things quickly and accurately. Kim is an awesome CEO. The benefit package is great too. Hours are manageable and they know your health comes first. The interview process itself was nice too because you hear back almost immediately. Nice raises and starting pay. The only complaint i have are PTMs. not because i don’t like them, but because i think it is hurting our membership numbers. 

It can be a good starting post for someone looking to get into banking. A lot more sales focused than advertised. Outbound calls are required to get business. Mandatory contact center shifts every day or alternating days. Training is okay but nothing is explained in great detail  so it could be a lot to someone who is new in banking. Not a lot of support for Milwaukee area branches as Madison is the HQ. Summit is a bit behind technology wise & I feel like they are focusing too much on being "hip" & should focus more on the feedback internal employees are providing. Higher turnover lately with people feeling frustrated with lack of growth outside of being stuck in a branch or forced to drive an hour away for work. 

I loved working for Summit!  Though my time was cut short due to a mistake I take responsibility for, I have nothing but positives about this place! I loved my coworkers and my branch manager along with others I met from other branches/departments. We were definitely a family and all worked very cohesively to make the branch successful. It’s a great atmosphere and great learning and advancement opportunities as long as you put in the work. They take notice of everything and do a great job making sure you understand your part in the company and help you move towards future goals.

The Universal Banker role is a front desk job, which is greeting and interacting with every member who enters. I wasn't promised anything different but it wasn't what I was expecting seeing how it was named. At its best, you spend the day making transactions for people who come in, and at its worst you're getting yelled at about stuff you weren't properly taught about from members (customers). The entire day is interacting with customers and a HUGE point the management makes is you engaging and caring about whatever they talk to you about. 

This was an amazing company to work for.  I would not have left if it wasn't for their work from home policy which did not allow me to work remote permanently. However they DID offer it to others. This is very suspicious on their part. I'm not sure why they did not extend it to me but they often made exceptions for certain people ONLY. 

Top Job Titles	Average Salary
Teller 8 salaries reported	$19.84 per hour
Senior universal banker 4 salaries reported	$24.72 per hour
Senior branch manager 3 salaries reported	$79,500 per year
Credit analyst 3 salaries reported	$49,333 per year
Finance coordinator 2 salaries reported	$49,800 per year

Working at Summit Credit Union: Company Overview and Reviews

Summit Credit Union

Summit Credit Union Ratings

Popular jobs at Summit Credit Union

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected