customer service representative

marketing representative

brand ambassador

presenter

retail customer service representative

Summit Retail Solutions

This job is not for everyone. If you don't LOVE talking to people, it won't work for you. If you want to be rewarded in direct relationship to the amount of work you put in, you'll do well. This job requires several things: 1) a willingness to put in the effort to learn information about a) your product, b) appropriate and effective ways to present the information to customers, and 2) the ability to ask as many as 100 people to buy your product and get only ONE "yes". My favorite tag line as a sales professional is "Some Will, Some Won't, So What?...Next!". For the particular product I'm representing, I am happy to report, it almost sells itself. I don't have to pressure anyone to buy or buy more. And, I make more than I was when doing IT Security. Want to talk about pressure? 

When you consider not only the product and mass of potential customers presented on a regular basis, this product line is a no brainer. BUT, when you add the incredibly supportive management structure, training leadership, and incredible availability of support, training, and guidance, there is NO reason for anyone to fail with this company. On top of all that, the company leadership is constantly and consistently seeking new opportunities for both the company and employees to elevate both performance and income. 

Anyone given the opportunity to work for a company like SRS that looks out like a hawk for its employees' best interests and balances that with continual efforts to expand the company's growth opportunities would be well advised to do so. And, as if that weren't enough, there is NO micromanaging from leaders, UNLESS a person is really struggling. In that case, they will reach out and provide assistance. If the person is unwilling to be open to learning new ways of doing things to improve their performance (and income!), then this is probably a sign that something more traditional would be better for them.

I started in 2012 as a Brand Rep. Over the years I have had some amazing opportunities. I have worked as a trainer, program manager, team manager, market manager, recruiter, scheduler, I've gained experience in finance and knowledge in HR. To say I have learned a lot is an understatement. The thing I love the most here about all that is the culture that stems from the top. Motivation, drive and the belief in people. 

Opportunity at Summit is abundant, if you are willing to make the steps to take it. The leadership team values great people over everything and will literally create new opportunities for you if necessary. If you are a great employee, with a fantastic work ethic and even better student mentality, there is no limit to what you can do here. 

I have been in every department in the company and I LOVE it. My whole career has been taking advantage of the opportunities presented to me. I wanted responsibility, I was offered and opportunity to became a trainer. I wanted to develop more people and manage them, I was offered and opportunity to become a team manager, and did. I wanted to run a market, my mentor got me there. They noticed I had strengths that could benefit the company and myself in other departments and offered me an opportunity to run the recruiting team - I took it.  I wanted to understand the business better - the offered and opportunity to help with finance and inventory management. I wanted to do something more challenging and strategic - no problem - they had an open opportunity in scheduling. Coming back from the pandemic I wanted to help get the business back where I knew it could be - they offered me the opportunity to run the compliance department, scheduling and get involved with HR and business development. 

At every turn when I have been ready to grow, they have been there with another opportunity. I even left for a year to see what it was like outside this company and I came right back. No where I have ever worked has ever provided me support, leadership, coaching or more opportunity than this company. I am so grateful for the opportunities that has been offered to me so far, and I can't wait to see what opportunities await me in the future. 

A typical day at work, is you set up and sell a product to customers in the assigned retail Store basically hackling every customer that walks station. Unfortunately, you're not too familiar with the product yourself because you probably never seen or used the product. you're only introduced to it the day of the show. you're only  training on the product is a script that management expects you recite.  if customers have any additional questions  about product  you're  advised to stick to the script and that's it.

Your daily goal is either $1000 to $2000 per day in order for you to even think about making commission. this is unrealistic simply because on a given day you're not guaranteed a high volume of customers or product is too expensive for the customers.

In relations to your paycheck, overall your advanced your check, so  you pay yourself from your sales this  is not including  the companies and retailer percentage that is taken out from each sale you make. So in order for you to make any commission you must pay off your paycheck pulse the company's daily Dollar amount per day.

You're paired up with a high salesperson only for two days,  then you go solo. Your trained based on their style of training and not what works best for for you. 99.9% of the time you're alone and expected  to demo and sell every hour for an 10 hour shift.

You're also required to set up your section and fully responsible for inventory.

Management doesn't get back to you if you need help and doesn't address any issues or concern. They typically just want you to sell and be good at it without being properly trained.

The girls in the office were great. They responded quickly. The upper management was not good. They didn't respond at all most of the times. The only time they responded was to see how many items u sold. Communication is key. The Ceo was full of himself. Talking in zoom meetings about how he lives on a beach etc. Don't care.  The job was OK because u got to work on ur own and talk to people. The problem was they would put you in slower stores and expect u to put up great numbers. Even though u were new. They didn't about you. Just worried about ur numbers. I got hurt and the head manager never asked me how I was doing. You get 160 a day for training and u stand on ur feet for 10 hours. And all the sales u make go to the trainer. Then after 6 weeks, IT'S COMMISSION ONLY. Except the table program. That was the only trainer I liked actually. The commission structure was OK but a commission only job is tough because paying your bills depends on your sales. There are plenty of similar jobs that offer hourly plus commission. Like good hourly pay. I told the company everything I wrote on here. They basically hire everyone. People came to the training in sweatpants and a half shirt. Just so ur research first. 

I want to start off by saying my Team Manager was a very nice man and I do appreciate his help through my employment. But, I was not happy there. They talk of commission and how you can make hundreds of dollars over your regular paycheck, but that's only if you meet their $1000-$2000 goal for EACH DAY. That is an extremely high expectation of new workers and I never saw a dime of commission the two months I worked there. I was extremely stressed out. I had panic attacks at work many times. My work and life balance was completely thrown off. I worked over 40 hours a week and had no time to see any one but my family that I lived with. They don't give you much training on each product you sell. It's just a slide show on their website and off you go. I felt like I was lying to customers because I didn't know if I could trust the products I was selling. I had never heard of any of them before. You have to use your own car to travel and take display items with you. This is a lot of wear and tare on your vehicle and you're expected to drive hours to get to whatever membership club you're placed in. I only met my team manager and a senior brand rep. I felt like I had support at work and never once met any of my coworkers.

I started with Summit in November 2018. I was hesitant to take the job because historically, I don't do well in sales jobs and I don't like being hounded for my shortcomings. I ended up taking the job because at the time, I was unemployed after moving out of state and pretty much had nothing to lose. I expected to struggle for maybe six months and the job would just buy me some time to find something else. Two years later, I'm still with the company and thriving. I couldn't speak more highly of the management. I haven't worked with a single manager I didn't like here. Every single authority figure has treated me with the utmost of respect and even on days when I haven't exactly been on my A game, they've had my back. The times when I've fallen short on my sales quotas, my management team has always been encouraging and uplifting. My commission rate has never been lowered and they offer certain bonuses on commissions sometimes. I have a pretty steady schedule, although sometimes it changes around the holidays. Summit has helped me grow from someone who was not comfortable in a sales position to someone who is really confident in sales. They have really taken the time to invest in me, and all of their employees. 

A typical day at work & what I learned:

When I began working for Summit I was completely new to the world of direct sales. I was expecting a manager to be breathing down my neck the entire time so naturally I was a bit nervous at first, but my assumptions were wrong. My day to day working was completely solo, I was to set up, sell, and close my show all by myself. This kind of experience leads you to the freedom of expression in your work habits, you mold and display all of your strengths and weaknesses in the field of sales. 

Management:

The first week explains the type of salesman you really are to the management team, help and advice is given in abundance to any and all who seek it. Management is not prefect though, not every salesman can be honed to the perfect pitch. Support comes in a large variety of ways to each Summit employee, as long as they respect the system and communicate honestly. 

The hardest part of the job & Most enjoyable part:

Best part about the job is managing yourself, but is often a double edge sword. Working with Summit has taught me time management and self sustaining work habits that will last me a lifetime.

Working as a Sales Representative at Summit Retail Solutions has been an incredibly rewarding experience. This role has allowed me to sharpen my communication skills, build meaningful customer relationships, and consistently exceed sales goals in a fast-paced environment.

I take pride in creating a positive and engaging experience for every customer, taking the time to understand their needs and match them with the right solutions. The company provides excellent training and support, which helped me grow quickly and confidently in my role.

What I value most is the emphasis on personal development and advancement. Leadership is motivating and truly invested in helping representatives succeed, which makes a big difference in performance and morale.

Overall, my time at Summit Retail Solutions has strengthened my ability to connect with people, think on my feet, and deliver results. It’s been a great opportunity to grow both professionally and personally.

Work-life balance
Work-life balance at Summit Retail Solutions is you either work and get paid next to nothing or get fired.

Pay & benefits
My pay and benefits at Summit Retail Solutions are absolutely inadequate. You are promised pay that is amazing but then when you get paid is way less than minimum and the amount of work you put for what you’re paid is grossly disproportionate as well as you being a 100% commission employee you never see a bit of that commission you broke your back earning.

Job security and advancement
In terms of job security at Summit Retail Solutions, I think you’re a number. You are not valued as an employee. If you dont make them money you’re gone.

Management
In general, managers at Summit Retail Solutions Dont give you flexibility and do not actually care if you have a problem at home or not.

Culture
Collaboration with my colleagues at Summit Retail Solutions is you work alone. There is no team or anyone to rely on but yourself.

Overall
My experience working at Summit Retail Solutions was a nightmare that did nothing but ruin my mental health and my car and i never saw reimbursement for all the mileage and work my car went through traveling for this job.

What is the best part of working at the company?
Can't say anything about working for them was best.

What is the most stressful part about working at the company?
Lack of effective support and feedback. Too often simply told to "change your attitude" or "bring more energy" rather than given effective guidance. The level of travel that may be required is not at all talked about during the hiring process causing many to quit before even seeing their first day of active marketing.

What is the work environment and culture like at the company?
Poor organization and communication, horrendous leadership. Was told once that I was doing too poorly and that'y why I couldn't get an extra bonus despite doing help that was more saving the company contract than myself. Last 6 weeks working, due to issues out of the brand ambassadors hands, completely company fault, couldn't make commissions, but no kind of making up by the company.

What is a typical day like for you at the company?
Travel for more time than expected/desired, depending on co-worker(s), varied setup, berate store customers for the entire day with info on a limited time product often over priced and less beneficial than advertised, close show, take longer to get home than desired.

Top Job Titles	Average Salary
Customer service representative 8 salaries reported	$75,000 per year
Marketing representative 3 salaries reported	$1,050 per week
Brand ambassador 78 salaries reported	$1,112 per week
Presenter 93 salaries reported	$1,050 per week
Retail customer service representative 12 salaries reported	$75,000 per year

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