service technician

accounting manager

accountant

corporate counsel

construction laboratory technician

Summit Utilities, Inc.

I recently had the opportunity to visit the Clinton site and wanted to provide my feedback on the operations there. While I appreciate the efforts of the team, I have significant concerns about the state of the site.

Firstly, the site is behind schedule, and this has resulted in a lot of downtime for the team. Which has resulted in "busy work"

During my visit, I noticed several critical safety concerns. Workers were operating equipment without proper lockout-tagout devices, and the site had a very slow implementation of lockout tag-out procedures. Currently there still is not any company owned Lockout-Tagout devices in place. Additionally, proper PPE was scarce, which is concerning.

Furthermore, I observed that the management did not provide needed tools and equipment for job activities. Instead, it was the job of workers to come up with what was needed on their own and then management would buy said items. This is not only inefficient but also puts workers at risk. it's worth mentioning that the maintain schedule was not already made available, It was up to the workers to find and compile that information on their own. This lack of transparency from management is concerning and puts an unnecessary burden on the workers. Without a clear understanding of the maintenance schedule, workers may not be adequately prepared to perform necessary maintenance tasks, which could result in further downtime and safety hazards.

The site has also had cut corners during its building process, leading to leaking roofs and poorly designed systems. This has resulted in situations where the tech has to clear blockages and work on machinery more often than necessary, leading to unnecessary downtime or extended overtime.

There are no procedures in place to do any of the work, which is a significant safety concern. Additionally, some buildings did not have proper clearances to perform work on equipment and piping, which is another safety concern.

It is also concerning that management is trying to proceed with operations while the site is not fully ready. This puts workers at risk and could result in severe consequences.

Overall, my visit to the site left me with serious concerns about the safety, efficiency, and readiness of the operation. It is crucial that management take immediate action to address these issues and prioritize the safety of workers and the environment over production. I urge the team to implement proper safety protocols, provide necessary equipment and training, and ensure that maintenance schedules and procedures are clear and readily available. By doing so, the site can operate more efficiently, effectively, and safely..

Thank you for the opportunity to share my thoughts, and I hope that steps will be taken promptly to address these concerns.

The folks in Arkansas (that worked for CenterPoint before) are great but the upper leadership is terrible. They are mostly politicians and lawyers and it shows, not a lot of experience in gas. Their mindset is of growth over improvement. Bit off more than they could chew when they bought the Arkansas system from CenterPoint and still haven’t quite realized it. 

The work itself isn’t so bad. More difficult than it was before we got bought due to standup of all the new IT systems that don’t work as planned. Biggest problem is that customers hate our guts because of all the billing issues we’ve had, and there’s literally nothing any of us can do about it because all of our billing people are not local to Little Rock. But of course, customers usually don’t care and we’re the ones who catch the flak for it. 

By and large local management is pretty good. Work hours are good unless there’s an emergency, which is just part of the industry. Pay is good for the area. 

What is the best part of working at the company?
Helping the customers resolve their issues and hearing them say Thank you.

What is the most stressful part about working at the company?
Leaving one phone call filled with happiness and the next call you end up getting curse out just for answering the phone and saying Good Morning.

What is the work environment and culture like at the company?
The people that train you are exceptional.  They are the kind of people that you need to make you feel like you are ready to pursue the job.  After training, it does not stop----your supervisor is hands on.

What is a typical day like for you at the company?
The start of your day.  You get a greeting from your supervisor.  Then all of the other agents will comment Good Morning.  What a way to start your day?  Clearly this is the kind of morning motivation any Customer Service Rep would love to hear.

A typical day you take calls from customers, explain their bill, start and stop service, and setup payment arrangements. Their policies in call handling constantly change depending on who you talk to in support. There’s no consistency.  The hardest part is dealing with management who lacks communication, and leadership skills.  In training they act like they care and win you over. PTO policy is 24 hour notice but even with two weeks notice it’s denied. All classes are told Monday as needed lunch may be 30 minutes. That changes to any day if the week and to whatever time they choose, as with breaks as well. 

What is the best part of working at the company?
Getting to go to different places every day and start from home end at home work day.

What is the most stressful part about working at the company?
No raises, no cost of living increase. Every year you work for them your salary decreases 

What is the work environment and culture like at the company?
Work environment great if you like to work independently. Culture at the company Terrible 

What is a typical day like for you at the company?
Leave home Locate utility lines all day and 8-10 hrs later return home

The management does not care about their people, no respect, talking to coworkers, making relationship, not encouraged. Very little advancement, low moral. You are a number not a person. Thrown under the bus by management. If you like camaraderie with your coworkers, it's not encouraged here! Do your job, stay to yourself, and don't expect respect.

I joined the Summit team at the start of 2023. There has been a lot of growing pains, but the management team is accessible and always there to support everyone on the phones. There is amazing growth opportunities as well. 

Natural gas isn’t going away so the job feels safe and like it will always be there. . They are definitely committed to safety. When working on-call there really is no life away from work and unfortunately no standby pay.

I loved my job at this company. I only left due to health reasons. They are fair, very well organized, and a great company to work for. I was planning to retire from there. They understand work life balance, and do everything in their power to help you excel. 

Overall it's been an enjoyable place to work.  Lots of growing pains and lots of people have to wear many hats.  Culture is pretty good, some managers are better than others - some are loved and some are loathed but overall coworkers are friendly and easy to get along with.

Top Job Titles	Average Salary
Service technician 10 salaries reported	$28.25 per hour
Accounting manager 1 salary reported	$132,500 per year
Accountant 2 salaries reported	$71,500 per year
Corporate counsel 12 salaries reported	$114,765 per year
Construction laboratory technician 2 salaries reported	$22.50 per hour

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