service technician

automotive technician

service advisor

lube technician

automotive mechanic

Sun Auto Tire & Service

As far as sales jobs go I can tell you that you can do better. The hourly wage is more than what most sales jobs offer but do not let it fool you. The commission structure is only 1% of your profit margins. This equates to about 1.4k-2k per month depending on how hard you work. We were told commission is paid out anytime after the 10th of the month but this wasn't true this month as they haven't paid us out on the 11th bc "payroll couldn't process payment in time". This makes it hard to manage finances bc they are constantly changing pay dates. On top of that there is no room for growth in the company. The 3 managers have no sales skills and you will personally see it for yourself when you train with one of them and listen to their calls. Yet they have the audacity to constantly micro manage you on skills they dont even know. 50% of the calls will be transfers to the stores and most of the stores wont answer the phone when they see it is from the BDC. This also makes working here frustrating because it makes the company look highly unprofessional when stores aren't answering their phones.-- Dont expect much work- life balance here as you will be required to work saturdays. The only people who don't work saturdays are the managers and low performing sales reps who were here when the company first opened up the BDC.  Believe me when I say you can do better and the way this company is making changes, I am certain none of them will be for the betterment of the employee. 

Working for one of the portfolio companies of Sun Auto & Tire service has been one the most excruciating experiences of my life. 

The organization is concerned only with profit and growth and has little to no concern for the employees they’ve hired to make their goals a reality.  

Salaries are far below the industry average. The “industry leading” bonus plan that is in place is subject to bizarre and unscrupulous accounting practices that favor only upper management and their “favorite” employees. This is seriously nepotism is the worst possible way. 

You’ll be expected to work an insane amount of hours without enough staff to complete work, you’ll be expected to charge customers insanely high prices for service all while the technicians performing the work are untrained and rely on YouTube and google to figure out how to repair cars.  Then to top it all off, they throw ridiculous “shop supply” charges on top of every overpriced service they complete. They allow the fee to get as high as $99 and you’re a villain if you reduce it to a more reasonable amount. 



Opened business daily, performed previous days business reports and deposits, checked all employees times cards daily for discrepancies, reviewed parts returns for credits, posted technicians productivity reports. As an advisor I learned that locating and pricing parts for a sale was a time consuming process( no parts personnel ), so I learned a great deal about tracking down parts and pricing to generate a sale to a customer. My manager and co-workers were excellent. The hardest part of this job was being able to tell a customer when the vehicle would be completed as parts came from all over the city depending on vendor's schedule. The best part of the job was returning the customer a completed and repaired vehicle and earning their trust that this was where they should always come for maintenance and repairs.

From lying upper management to decreasing pay as you climb the ladder, Sun Auto is a company that doesn't care about you. This is a company that is a complete dumpster fire and displays operational incompetence across the board. Shady GMs that scam customers are rewarded while honest workers in the trenches end up getting the shaft despite working twice as hard. Low Standards and poor acquisition management caused a mass exodus when they purchased Caliber Auto Care. My pay was cut in half and I had to work more hours as well as having to acclimate to a new point of sale software that is antiquated and not user friendly. Things went downhill for me when Sun Auto came into the picture and I advise steering clear. 

What is the best part of working at the company?
There is none. Absolutely none.

What is the most stressful part about working at the company?
You cant manage the business without three people looking over your shoulder all saying something different to do.

What is the work environment and culture like at the company?
STRESS AND LOTS OF IT. From answering to three people and difficult customers, that wouldn't be difficult if the higher ups would fix an issue instead of sweeping it under the rug.

What is a typical day like for you at the company?
Get to work, answer the phone, assign the tecs their first ticket and get reprimanded that the phones arent ringing

Great shop for technicians with no morals or ethics. Being paid a percentage of parts and labor screws customers and encourages techs to sell the most expensive parts possible without caring about fixing cars at all. Employees all fight over easy money tickets and never try to help each other. Managers and advisors don't care about employees or customers, they only want to sell as much as possible. There's good money to make at this place, just sell stuff that's not needed and then don't replace the parts, they did it all the time.... I'm embarrassed to have worked at such a place and won't tell anyone I ever worked there.

Working at Sun Auto was an absolute nightmare. The General Manager was incredibly disrespectful and clearly didn’t care about the employees. There was no support from higher-ups, and when I tried to voice concerns or ask for help, I was met with indifference or outright dismissal. The work environment was toxic, with zero respect or appreciation for hard work. I’ve never felt so undervalued or disrespected in a job. I wouldn't recommend this place to anyone looking for a respectful, supportive work environment. Save yourself the stress and frustration.

I worked there for 2 years as a gs tech. It was fun to work at and the coworkers were good. I had to basically fight with them to get a raise that I was promised and never received. My manager wasn’t very good about staying on top of things and ordering parts etc. It would take forever for the old equipment we had to be fixed. I was able to learn how to do a lot more jobs and learn from the master tech so that was really good. There were a lot of hiccups but other than that it’s a good place to advance your experience unless you’re already a master tech. 

What is the best part of working at the company?
My boss and co-workers and a clean work environment 

What is the most stressful part about working at the company?
Sometimes being pressured to hurry up and finish a job 

What is the work environment and culture like at the company?
Friendly environment and family oriented and they take care of their employees 

What is a typical day like for you at the company?
Doing several oil changes and mounting some tires and checking inventory and making sure that, everyone is provided good customer service

Everyone here seem to be pretty cool, but ultimately it was only about numbers. The lack of good customer service was bad. My integrity switch is always on to do what I feel is right by putting customers first. You can make good money here for the cost of your soul and values. If you have a conscience this place will not work for you. Remember this is a growing company so don't expect good training, or proper tools to make sure you are successful. They only see numbers.

Top Job Titles	Average Salary
Service technician 1175 salaries reported	$16.47 per hour
Automotive technician 660 salaries reported	$30.34 per hour
Service advisor 579 salaries reported	$55,188 per year
Lube technician 951 salaries reported	$16.21 per hour
Automotive mechanic 70 salaries reported	$33.93 per hour

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