customer service representative

compliance officer

collection agent

bilingual customer service associate

sales executive

Sunbit, Inc

I was really excited to start here, it was a decent pay check for the area ($4 above minimum wage), it had fixed hours, and they seemed to live by the “leave work for work hours” motto. I didn’t mind the job it just wasn’t for me. 
There were plenty of different shifts to choose from when I was hired, but some people didn’t get a choice. I will say they do hire all kinds of people from all different backgrounds - from people with this particular job experience and some people who have never worked in this field let alone customer service. Their training was easy for me, slightly boring and slow paced. But I know others were having a really hard time keeping up. Some ended up dropping out because they weren’t getting enough help or enough answers. There are 2 exams to pass after training and they made them seem so scary but they were so easy.

If you’re willing to put up with them and kiss some butts you could actually make it pretty far in the company. It’s still kind of a new company so now is the time to move up - I almost did this and stayed but I thought my sanity was a bit more important than a paycheck. I just didn’t like the way they seemed to be headed. They market themselves as helping people in need when they need help paying for everyday things like dental and automotive loans. But now they’re getting into the credit card business which doesn’t sound like helping, it sounds like they’re trying to go big and make money off of peoples mistakes, just like any other credit card company. 


I'll pass on the Sunbit offer if you have another employment offer.  Sunbit will terminate you for the most tribal mistakes, I promise.  After six months, only roughly five of the thirty or more people in my initial training class were still there. In my initial training class, most of the people were terminated for the most ridiculous reasons, like missing work to take care of their children, or missing work due to medical reasons.  Even if you had a doctor's note excusing you from work, they would disregard it and rack up points which would eventually lead to termination.  Additionally, they would terminate you for the most tribal mistakes you made during a call, and occasionally they would fail to communicate new policies, causing people to continuously receive QA failures that resulted in their termination.  When you go on the floor, everything you learn in training becomes outdated. Seeking guidance from some leads was pointless sometimes. Some of the leads were less knowledgeable than the new agents when you were looking for for clarification. However, if you're desperate, go ahead, but they'll terminate you right away, no lie. I witnessed several new hires get terminated during their first week on the job in March, which sort of resembled the Hunger Games but make it a Call Center, lol. The conclusion of the narrative  all of the negative feedback on this page are accurate; this company will cause you to leave traumatized.

I have been in the lending industry for 10 years plus. Before diving into the next chapter I chose to look for a company that takes care of their employees. I truly thought sunbit would be it. It is all call center and they have an AI system grade your every call when you ask about certain flaws in the system its not taken very well. They try to have good work culture by having free food or little events here in there but only people in higher departments that are not in the call center part get to make the time to partake in these events.
The calls are none stop and while there is 50 plus calls in the que there is leads offering early outs which can really burn out other employees. KPI talk is low key ridiculous, during training they build all this confidence in you but when you get to the floor youre told not to use the "hold" button but to mute the customers so you have a better KPI or use your resources so youre not constantly asking leads for help but hey dont be afraid to ask. At one point the rep next to me is getting yelled at by a customer on the phone demanding to speak to a supervisors but the supervisors dont like getting calls transferred to them. It makes alot of sense when it comes to the turn over in the call center, the job is very easy but reps leave because theyre burnt out, nachos and snacks cant's fix that. 

While working at Sunbit it started off well and over time management made it bad. People stressing taken to the hospital quitting to prevent getting fired and terminations without valid cause. Sunbit management had a lot of favoring and not fair with everyone. They have a point system so it’s not easy when you have emergencies or sick. The job is easy yes and the people are good but management does not help and when agents speak up they get shut down or fired and when going to HR things are not addressed although they say they are nothing gets done due to them dragging their feet on real issues. Sunbit use to be an upbeat envíeme t focused on mental health and people well being but management has changed and they simply act nice and manipulate you to feel good so you continue to do more out of your job. They abuse good workers and apply so much pressure u til people can’t take it no more and get tired and leave or get pushed and get fired. Supervisors do NOT take supervisor calls they simply level you up so you do more and they do less. They do not train new people they just put them with other agents to train. They give fake promises 

This company is not great! Over worked and definitely underpaid. Don’t bother going to HR for any concerns because they won’t do anything and if you bother them too much they’ll write you up or fire you and label it under “misconduct”. You will never move up in this company unless you are very popular or well liked. They don’t care about how great you are or how hard you work. It’s a popularity contest. Between the poor management, barely enough pay and the terrible traffic and little to no flexibility. Safe to say don’t work here save your time. They will make you feel at home and then treat you like garbage the next day. It’s like being in high school all over again but except for mean kids you have mean adults that never grew up and somehow got into positions of power.

The company hired a new operations manager that has run the departments he manages into the ground. You are expected to be traveling 5-6 days per week often starting work before 6 am and not ending the day until 7-8 pm. The compensation looks good on paper with the hours you're told you will work, but once you calculate the hours you work you realize you are being paid very close to minimum wage for an employer who will never tell you that you've done a good job, but rather will tell you that you're not doing well at all then turn around and tell other people they should be doing as well as you. 
The product is great and the much higher management is as well but working for him was miserable.

I have been a manager in this company for over a year now. My role is exciting and dynamic and keeps evolving all the time. 
The team is great, the management is extremely supportive and invested in people's growth. 
I have learned more in this year than any other workplace. The team is extremely professional and there are learning opportunities everywhere. The product is great, and so is the growth, so you can tell there is 
a lot of potential in joining this team. 

There are goals and expectations, and you will need to bring your A game but there will always be someone to support and help you succeed. 
At the end of the day it's the people that make this place great.

What is the best part of working at the company?
The way my supervisor was always ready to assist me and kept uplifting me in all learning points. The assistant supervisor was very knowledgeable of the client and what was expected of the team members.

What is the most stressful part about working at the company?
Working on a weekend when there were very few team members in the mornings and all the calls would start coming in.

What is the work environment and culture like at the company?
Very good and extremely friendly no matter what. Always willing to help. No matter what department you had a question for.

What is a typical day like for you at the company?
Busy with a steady inbound of calls.

There is an overall sense that Sunbit has a handle on what a company needs to provide in order to be successful. I believe that the company was build on that as a foundation. 

Unfortunately, there are fundamental breakdowns in management at this location. The company's good image is stained by blatant favoritism, protection of their own, and a lack of true synergy. 

Steer clear if not starting at an Agent level. Once you're past that - it's all a song and dance of "do-as-your-told"/"don't ask why" and those who fit that mold are promoted and valued while consistently overlooking others. 

A typical day at Sunbit is coming into 100s of calls in the queue. Thousands of back logged emails. Don’t ever talk to your coworkers or you will get a write up.  Call out bad behavior write up. They definitely get rid of the good people and keep bad people. They love to fire people for “miss conduct” The call center manager needs his ego checked.  The pay is not that good for what you do. The customers are the worst. So by all means and apply if you like getting yelled at by customers all day.  Lots of nepotism and favoritism. 

Top Job Titles	Average Salary
Customer service representative 4 salaries reported	$17.00 per hour
Compliance officer 3 salaries reported	$27.00 per hour
Collection agent 1 salary reported	$21.50 per hour
Bilingual customer service associate 1 salary reported	$20.00 per hour
Sales executive 3 salaries reported	$65,000 per year

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