member advocate

call center representative

teller

customer service representative

loan specialist

Suncoast Credit Union

My current position is as an ITM teller.  I do not recommend this job for anyone who is looking to advance in a career or just in general.  This department constantly has people quit or transferring out.  The pay is not worth the constant calls.  They have metrics and competencies in place because people do not want to take call after call after call so they use those "tools" to keep people in line.  The day after the holiday, Mondays, Fridays, and other days tellers can be slammed by a never-ending call line and there is no balance for tellers.  I've sat at my cube for hours on end taking calls nonstop.  Most members are decent, but there is a lot that is horrible and Suncoast does not revoke memberships so these same horrible members will return time and time again.  This company talks a lot about their values, but when it comes to their employees, we are just another workforce to be used.  Finally, let me say this.  We are required to take a certain amount of calls, but if we take less or take more than our fellow teller coworkers, we all get paid the same amount.  Why would you work harder or take more calls when the guy next to you is taking fewer calls than you?  They also threaten to write you up, but they need to keep their workers because everyone keeps leaving, so in terms of job security, you do not have to worry.  

“People don’t leave jobs, they leave management”-Said in a Suncoast Professional Development Workshop and perfectly sums up why I left the company. Management showed me on multiple occasions that they did not care about me. There is an insane amount of favoritism that of course they won’t ever fess up to. For example, someone close to me passed away and I informed management and didn’t even get a “Sorry for your loss”. Not too long after, a different co worker had someone close pass away and management sent them flowers and gifts! 
Multiple people in management have outright DATED their direct employees! Schedulers often won’t even let you schedule an hour off in advance! I tried once for a follow up doctor appointment after I had complications after an important surgery and even explained that to them and they denied me over and over. They care more about numbers than your well being. There is a lack of effective communication between departments causing tension when trying resolve issues for members. Management is extremely disorganized. I felt like a number working here. 
There is no room for growth. Don’t get me started on the unnecessary elongated promotional freezes. 
When I was in training a trainer told me “Don’t put your all into this position because management won’t recognize you for it. Do the bare minimum to avoid stress because they will treat you the same either way.” As much as I didn’t want to believe it at the time.... I found that to be true.

The credit Union is obsessed with the idea of growth and the focus has definitely been quantity over quality. Not enough people know what they’re doing, the core systems are not user friendly or built for efficiency and it creates issues constantly. Many policies don’t make sense, departments are extremely divided and you won’t know how to contact half of them. Most people don’t want to help members anyways and members are just constantly passed and transferred around. You’ll either deal with super rude and frustrated members or rude employees who are burnt out and tired of their jobs. Most days will be call after call glued to your screen because the contact center is flooded with calls. A “calm day” is when you get 2 minutes between some of your calls. It’s a relaxed culture overall except for when you’re actually working in your role. This is my least favorite credit Union I’ve worked for. I would never be a member here. It just feels so unorganized and everyone who says they love it here tends to not work with members directly and have to apologize for everything everyday like the rest of us or they don’t know any better cause they came from previously terrible jobs and have lower expectations 

Suncoast has a lot of diversity which I appreciated, and there’s plenty of positions that gives some advancement if they are lucky to make it in their current role. Some departments are EXTREMELY stressful and it’s like it won’t get better. You’re better off to transfer as fast as you can or look elsewhere before you get fired for not performing as well as they want. 

Management can also make or break your career. I’ve had awesome managers and I’ve had not so awesome managers and it was obvious in watching my peers that were given great managers how much that affected their success. Sometimes if someone isn’t performing well that’s a reflection of their manager and not their skills. I’ve been fortunate to work in a couple departments and move up the latter despite the hang ups, but I definitely think suncoast could do better in many areas. Would I recommend Suncoast? It depends on the department, but if nothing else it’s a foot in the door to a possible new career given the opportunity. 

I worked in the call center and heres what you can expect.. back to back calls all day, everyday. Maybe some people can bear to work in a call center but I for one could not and theres no amount of money in the world you could pay me to ever do it again. I wasn't a fit for the job but if you can sit and take phone calls everyday of your life then Suncoast would be a good place to work. Pay is pretty good, they offer great benefits, you get an hour lunch break and two 15's, theres a lot of opportunities to move up within the company and the people there for the most part were amazing. You'll rarely ever get to talk to those amazing people because for the entire time I was there I was never not on the phone unless it was a designated break but it's nice to know they're there. Like I said if you can handle a call center environment it's a great place to work but if you've never worked in a call center before and are thinking of applying and you're anything like me, a person who enjoys doing something different everyday and needs a decent amount of stimulation this is not for you.

Pro- their insurance plan is very affordable, 401k, 3 weeks pto starting and decent pay. Paid holidays,
Cons- no separate sick days, you don't always have a choice of when   your PTO is used. HR doesn't care about feedback on bad management. As long as those managers are meeting numbers who cares how they do it regarding employees. They don't care about helping or being accommodating to health issues. They just tell you to apply for FMLA and if its denied whelp all well. Moving up or moving departments depends on how much you kiss up to your management, they don't care about experiance and what you bring to the role. They train you for the next position  but you'll never truly get it. Your told you cant be promoted for one reason and then they promote someone in that same situation. Policy is policy but varies depending on support staff that helps you. Employees are over worked with a high turnover rate especially in the call center and ITM.  Which is expected but since they use these departments as "stepping stones" to the company that says alot.

SCU cares about its employees and the community which they serve. Management is approachable and friendly, and offers numerous opportunities to learn and grow based on your values and interests. 

Generous PTO accruals, flexible and transparent scheduling capacity and a vision to promote and train based not only on the needs of the business, but the needs of the employee. Actively encouraging and participating of higher education through tuition reimbursement and flexible schules accomdation.  

I have loved Suncoast since I was selected in a virtual teller Role, and my appreciation for the opportunity has only deepened since taking on the loan origination role. 

Investing in Suncoast as an employee is honestly a great decision at any age and state of life. 

From the rude members to the high expectations of those who have never worked in the position I feel I am being destroyed by the weight of trying to do my job, hitting all the bench marks, being knowledgeable on items I was never taught,  and just the over all atmosphere of the management team and inconsistencies between each branch and the community of management, I feel each day I am doing horrible and I am just becoming stuck in a place with no real growth. I am not a robot and go from being cussed out for 6 minutes and only have a 10 seconds breather before I'm with the next person. I have developed a lot of stress and depression due to the high expectations of perfection and everyday duties as they continue to add new regulations to hinder our performance and taken all personality from the teller then added a bot that basically does the easy stuff for us but slower and requires more work just to do a simple action.

A typical work day consists of constant computer program crashes. I don't think I have ever worked a day where all computer programs have worked as they should. Management does not make good decisions here when it comes to the training of new employees and just general training as you go. This is a company with no ethics for their members either. They tell you they cater to low-income families but when those members call needing financial assistance, it is not given to them. One thing that really hurts our members is the $29  NSF fees. There is too much to list. There are no direct phone numbers for business members or to our Special Accounts team who handles deceased accounts when loved ones call to resolve accounts, there is no direct phone number to the IRA department, etc. There are too many inconveniences to be a member of this credit union. 

Working at Suncoast has been an amazing and fun experience. The training they provide for new employees in thorough and detail-oriented, and I really had a blast. A typical day at Suncoast can either be busy or slow, but on those busy days, time sure does fly. The best part of the busy days was all of us coming together to try to clear the line of members and working as a team. I would DEFINITELY say that Suncoast is not ONLY member oriented, but also EMPLOYEE oriented. It didn't feel like I was coming into a cold office or a busy boring job, but a relaxed and team oriented environment with GENUINELY good and kind coworkers. The hardest part of the job is trying to learn about all of the different types of accounts and learning about how loans work, but all in all, I would say this is an AMAZING place to work. Thank you Suncoast.

Top Job Titles	Average Salary
Member advocate 8 salaries reported	$19.88 per hour
Call center representative 1 salary reported	$59,500 per year
Teller 3 salaries reported	$16.50 per hour
Customer service representative 1 salary reported	$18.25 per hour
Loan specialist 3 salaries reported	$42,483 per year

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