customer service representative

debt collector

collection representative

collection agent

customer support coordinator

Sunrise Family of Companies

After working at SCS for 6 months you'll soon understand why they always have a "Now Hiring 15 and hour" sign in front of the place. 

The initial reaction I got from SCS was that its a well organized and good place to work. For three months I was kinda happy with the job. I mean it does get very boring just sitting around being yelled at by debtors on the phone all day, but other then that I was happy for the most part. 

I wasn't happy with the "over time" You work from 8am to 8pm once a month, their idea of over time was to give you a separate $60 sum added onto your paycheck which I wasn't happy about. They pay you salary once your able to receive a commission, you receive a commission once a month.  

As time went on I grew tired of being a collector, being yelled at and cursed out on the phone gets old kinda quick, I'd come home feeling tired and just not wiling to do anything, 

So when I saw an open position for "IT" I jumped on it thinking I'd be in an IT position which was a lie and also thinking I'd receive the same training I received at the start of my employment as a debt collector, which was in a classroom with plenty of time to learn the job and prep me for the position. Well all I have to say is that I should have put my two weeks in five months ago lol. 

The last month of my employment was a completely unprofessional and unorganized experience and a poor way to run a  company. The "IT" position I applied for was nothing more then some BS call center monitoring gig. The "training" was basically throwing me to the wolves while being trained by someone who was hi strung, angry and had a poor attention span. As a result I never learned most aspects and responsibilities of the job correctly which meant I was slow, inefficient and not very confident in my abilities. This new position was stressful ( I was warned of this on the interview) but I didn't realize how unorganized and poorly run the call center was until I experienced it first hand. It seemed like everyone in the call center had their own way of doing everything which made learning the job that much more difficult. Instead of learning one way to something initially I was taught 4 ways to do the same thing. 

To describe the job simply it was like taking someone who's never driven and making them drive in Manhattan for the first time, then having that person sit in a car with three backseat drivers all teaching different things at the same time. 

In a months time I went from a positive attitude to a very negative attitude. I've never done that at ANY point in my life. Needless to say when I out my two weeks in I was more then happy to leave SCS.

Sunrise sells its employees on convenience and flexibility.  To a point, they do practice what they preach.  Sunrise will be accommodating with you so long as you make up what they require of you.  In that sense they are fair and they try (to a point) to understand the needs of working parents.

However, during my time working there I saw a company that values their employees only up to a point.  For full time employees they offer ZERO base salary advancement above minimum wage.  Middle managers work more hours for the same amount of pay with absolutely no overtime to speak of.  They will raise employee pay through the means of incentives which rely solely on the performance of the group and company, not the individual employee.  Individual success is left to be rewarded in raffles and other methods that string employees along always looking for that next "brass ring" to grab.

Managers tend to find reasons to criticize performance regardless of outcome.  Despite working there for four years, I never felt like my employer trusted my judgment or tried to make our job easier through modernization.  I was once told by a superior that while I did my job well, I was replaceable.  That pretty much sums up how much value they put in the individual employee.  

They have since gone back to a hybrid work structure despite this being massively unpopular with their employees and largely irrelevant to their clients.  Frankly, Sunrise Family of Companies preys on people who feel they have no other alternative.

My time at the Sunrise Credit Services was relatively short lived but I would like to say a few promising things about this place.

All of my daily tasks were more than fair and I enjoyed doing the work that was expected of me. Had I continued to work there, I'm sure I would already have been considered to be moved up in the company. 

Management was always very positive and understanding to any situation at hand as long as you thoroughly kept them in the loop and explained your actions. So they get a lot of kudos from me there.

The workplace culture was very friendly. Everyone knew each other and always greeted you when you walked in the room. That always helps general morale of the company. 

The hardest part of the job was meeting certain deadlines and keeping clients happy. All of which was taken care of when Employees and Management meet in the middle and work together on problems. Which I was glad to be a part of. 

The most enjoyable part of the job was learning stuff about how the company works and the ins and outs of whats going on. It really did help to set me up for success moving to my new job. So I thank SCS for that.


Overall, it was an awesome job to work for. I do think there is a certain mindset you have to have going in, but if you have that and better work ethics, you'll do wonderful. Not just here, but anywhere.

Everything seems good during training, but once you start working in the call center its a whole different story. This is A shady company that does not see you as an employee only a dollar sign. They praise you greatly if you meet their outrageous quota. But if you miss it even by a few hundred dollars management will frown upon you deeply and basically not speak to you.
Management treats everyone like they are in high school. The call center reminds me of a zoo during break times. Literally everyone running for the one door exit. You get two EIGHT mintue breaks and a lunch break.
A typical day at work consisted of being yelled at and hung up on by rude customers. Alot of times the automatic dialer would call customers more than once a day which made the customers even more upset.

Also they want you to work for them for at least FIVE years before getting any kind of promotion! 

Pay not worth the headache this place gives.

I only had the opportunity to work at Sunrise Credit Services for nine months before leaving New York. But those nine months were great.  

This company, this management is great.  THEY WANT you to succeed and flourish.  THEY WANT a good atmosphere.  Sunrise Credit Services was founded more than 40 years ago.  Many of the founding family's second and third generations are there.  Many people have worked there for years, meeting spouses and forming lifetime friendships.

No job is perfect.  This can be a hectic workplace,  Employees are expected to make individual and team goals.  Every job has its bad apples.  But for the most part, if you work hard at Sunrise Credit Services, you will be treated with respect and given ample opportunity for advancement.

I wish I had known about this company years ago.  Perhaps I would have gone-and STAYED-there a lot sooner.

Respectfully,

Robert "Bobby" Taute
Raleigh, NC

Being employeed at Sunrise was a great start and experience in the collections field. They offered classes to advance your knowledge in the collection field. I enjoyed my fellow colleagues and manger staff. It was a friendly team oriented base setting in a fast pace enviroment. Having the ability to work closely with higher management, clients, and the ability to train and audit employees under me was a wonderful experience. The hardest part of being employeed there was not having any personal time of my own as a result to wanting to exceeding company goals and expectations. Yet, the most enjoyable part of working with the company was the free end of month dinner and the accentives that came along with collecting on delinquent and past due accounts.

Sunrise credit services is a family owned business, They are well up beat, They give you Lee way and work with you if you have personal issues, it's a place you can grow if you push your self to do what you have to.  If you have to switch your schedule for a personal reason they will let you. You can make up hours you missed if you need to. For the most part they strive to make you comfortably and motivated.  Liability is a major part of the job and it determines your position at the job.

My day was spent as a debt collector on the phone for 8 hours a day. I spoke to people from many walks of life in order to help them clear their debts and avoid the credit bureaus. I learned that I never want a collection call in my life. My co-workers were nice people and they helped keep me sane during each work day. My management wasn't very encouraging and didn't really see their employees as people, more like dollar signs. The hardest part of the job was trying to make oyur monthly quota, when this country is in a recession. Sometimes people just don't have the money. The most enjoyable part was my monthly commission check.

I genuinely enjoy working at Sunrise Credit Services. They have given me ample opportunities to succeed and have assisted me to achieve goals. I've learned to be be a better team player because without the help of my co workers, there would be no way I could reach the goals needed to conquer by the end of the month. I love the little contests they have on a daily basis as well as on a monthly basis to keep their workers entertained as well as enthusiastic about coming into work. Management varied per department, some managers were excellent to work with where you can gain the knowledge to progress, however some managers were also negative and may need to be retrained.

Let’s put it this way, they have the highest turn over rate in business today. That’s should be a red flag it self. They ready to replace ANYONE who doesn’t meet the unrealistic goal. You’re constantly under a microscope and can be mentally draining. They give off “what have you done for me today” culture and no matter what you do, it’s never good enough. I got fired for “performance” meanwhile 85% of getting the job done isn’t even up too you. You have have to depend on irresponsible adults. I highly suggest to stay way from this employer unless you need something to get back on your feet and find something better. 

Top Job Titles	Average Salary
Customer service representative 4 salaries reported	$17.88 per hour
Debt collector 2 salaries reported	$18.50 per hour
Collection representative 9 salaries reported	$18.50 per hour
Collection agent 4 salaries reported	$18.50 per hour
Customer support coordinator 1 salary reported	$20.50 per hour

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