stocking associate

sales associate

customer service associate / cashier

Super 1 Foods

• Provides excellent Customer service through: Practicing the 10-Foot Attitude. Greeting all Customers warmly.
• Assisting Customers with the bagging and loading of their merchandise.
• Moving to the outside/front of the register, when possible, to greet the next Customer.
• Maintains excellent productivity levels by: Scanning merchandise quickly and accurately.
• Achieving the "Item Per Hour" goal.
• Achieving the "Scanning" Percentage goal.
• Attending all Cashier training sessions. Being familiar with Layaway, Courtesy Desk and People Greeter procedures.
• Ensures that safe work practices are followed including: Performing stretches/warm-ups prior to starting his/her shift.
• Using proper lifting techniques
•. Using the "power grip" when scanning merchandise.
• Keeping the register area clean.
• Following Occupational Health and Safety Act guidelines.
• Maintains register security by: Watching the area closely and contacting the Customer Service Manager in the event of a problem.
• Accepting all forms of Customer payment according to company guidelines.
• Correctly counting back change to the Customer to prevent cash overages and shortages.
• Accepting layaway payments.
• Understands and follows the EAS Program by: Deactivating all merchandise that is purchased.
• Demonstrating knowledge about responding to EAS alarms and filling out the "Failure to Deactivate" Log.
• Utilizes the Customer Service Manager's help by: Calling him/her for cheque approvals that need additional support and for expense or cheques.
• Calling him/her for overrides on Error Corrections or Voids as needed.
• Makes change, cashes cheques, and issues receipts to Customers.
• Additional responsibilities are listed below: Other responsibilities may be assigned.
• Operates a cash register by scanning items across an electronic scanner to record price, compile printed list, and display cost of the Customer's purchase, tax, and rebates on the monitor screen.

My experience working for Super 1 Foods was good for the first few months until I realized the unfair treatment a majority of coworkers have experienced, including me. For one, I applied to be a grocery clerk. However, I never got the chance to work inside the store until a year after I started working. Meanwhile, every other grocery clerk who was hired after me immediately started inside and was allowed to be rotated around from in and outside. Eventually, I also received cashier training as they would sometimes need extra employees to assist with the registers. I was also asked multiple times to help bring out curbside orders. And one day, with no previous training might I add, they changed my schedule to work in the dairy perishables section with no help as well. I felt as though I was doing everything at the store just for me to still be getting paid $11.25 (the extra $0.25 was the raise I received after working outside every day for a year straight in every weather condition, including thunderstorms). I probably would have kept working there, but when a few of my items were stolen by a customer while I was on my break and the on duty manager denied me access to view the camera footage, that was when I decided I had had enough of the unfair treatment and decided to quit. Shortly after me quitting, a few other of my  ex-coworkers decided they had enough as well and proceeded to quit with only a few of my original coworkers remaining at this location. 

I enjoyed working in the bakery greatly once i knew everything and it was nice to get so many new things to learn but just on a working sphere of things i received little training and had to scramble on my own for months and was expected to finish higher position's work with no explanation and was expected to fill in any position even ones i had never trained for and even ones in separate departments i was not hired to and never given higher pay or compensation for these tasks. Once I had worked these higher positions i was expected to fill them regularly with no pay increase even though they were higher paid positions and when i worked alone in my own department though I was entitled to a break i received harassment from management whenever i did and was encouraged to only eat if i could do it hidden behind the counter while working if there were no customers. But overall it was good work for the area though they are not very flexible on schedules and when i went to get a second job they were very uncooperative and refused to give me a consistent schedule to work around as they would prefer you be available for whatever they need. When i was hired i was told i would receive a week's vacation and after a year and a half of working four to five days a week they only offered me two and a half paid days.

I work in and out of the freezer lifting heavy frozen meat and or seafood as needed.  Some must be priced as per sales, some need rapping and some need to only be placed at customers reach.  Shelves must be stocked neatly at all times which is a constant doing.  Assisting customers can be quite a challenge when trying to keep up with your task for that day.
  
Once your customers know they can trust you, you are the one they will look for when needed.   Getting to Know your customer as a person and treating them with respect and a smile will make them want to return.  I believe team work goes a long way. It is no fun when I shop somewhere and the person I asked for help tells me its not their department and walks away with no advice or even a point into the right direction, so I try my best to help so they won't get this same service.   Assisting where needed helps everyone get their job done a little easier. 
 
The hardest is part of my job is shift work. No weekends or holidays off and different shifts each day takes a lot to get use to.  

The most enjoyable part of my job is knowing I can be of help to someone and my task for the day was complete.  Most of my customers treat me as if they have always known me.

My typical day would start at 2am and would require being alone within the department until 3am. Tasks included preparing a variety of different donuts (both from batter and from a dough), frying, icing, and organizing donuts. After donuts were decorated, displayed, and prepped for the next day, the items that were delivered frozen from the truck was placed soley on the donut fryer to put away. This required much heavy lifting, long periods of time spent within the freezers, and being able to maneuver in tight spaces.

I was so excited to start working here, but it became clear that it’s in workplace culture here to be messy. I received a reprimand, and although I deserved that reprimand, I did not deserve for my higher up to be in the office laughing at me getting my what for instead of just being there to be witness. This was the first write up I had ever received, and I wasn’t aware of the aspect of me signing it. My manager told me to sit back down, and all I could hear was this woman chuckling at me. Among that, I was trained for one day. Only one, and I’d say aside from a few accidental double scanning that I’d fix to the best of my ability, I was pretty good at my job. There were a few things I was not taught in that span of one day, and when I asked for help, while I did receive it, I was absolutely DOGGED OUT in ear shot at the customer service window for simply asking for the help. This was the very first time in my career history that I stood on my boundaries in order to make sure both my work life and home life were balanced for the needs of my family, and it opened my eyes. I’ve cleared my schedule and I’ve never been more sure or happier with my decision. The only decent part of the job is the fact that there are other people there that know how it feels to deal with being absolutely talked down to like a child instead of talked to like a human. 

A typical day at work would involve making orders, shrink, organization, cleaning, interacting with customers and their needs, filing, and helping other departments with whatever needs to be done.
I've learned how to take things day by day. What happened yesterday can be prevented today. I've learned that there are people who work hard and harder, then there are people who work just enough but not an inch more. Customer satisfaction is very important. They're the reason that the store is open and we all have jobs.
Management always are laughing and keeping things light. They crack down on things that need to be done. They also care about their employees and customers. Co-workers make it easy to work there, for the most part. They're always making the day better and encouraging.
The hardest part of the job is when some co-workers think that I have the easiest job in the world and treat my work like it's nothing and then dont respect me because of it.
The most enjoyable part of the job are the customers. They're so happy when I'm able to help them or just the fact that they're not ignored, but treated like a person of importance.

Pros: 
Perfect for those in college or other activities as management can schedule you around your schooling times.
Fast pace environment when busy. I've leaned how to multitask, knowledged of produce (seasonal products, when things are ripe, how to prepare ect), build community relationships with shoppers, and the benefits of working hard and planning out your workflow to get things done.

Hardest parts of the job depends on your department. For produce, closing can be challenging as you are alone for a set few hours and you must rebuild the department after the famed 6 o'clock rush.

Enjoyable parts of this job consist of the people you work with as you build relationships with them. You grow close to people from around the city. This job keeps you active and in shape when you are stocking or performing other labor intensive positions. It is possible to pick up extra hours if you do your work well.

Cons: 
Management can be favored towards certain employees due to "sucking up".
Rules change based on management desires.
I have been lied to about hour cuts and schedule changes.
Upper positions will be offered to those they favor vs those who are capable and able.

Typical day at work, take inventory of cakes so I know what I need to make for the day. Fill display cases and advertisement cakes or cupcakes. Decorate custom cake orders. Clean up and restock display and ad cakes. I didn't learn anything new here. Management was not accepting of new employees. When I asked the manager where I could put my lunch bag, he told me to stand there and wait until my trainer gets there. The culture is terrible. The bakery manager and deli manager were making fun of oriental people, pretending an accent and joking about egg rolls. The hardest part of the job was being accepted by the current bakery employees including the manager. ( They never did let me be part of the team.) The best part of the job was decorating cakes and presenting them to the customer and seeing them happy about the cake I decorated for them.

I enjoyed working at Super 1 Foods at first. It was easy, fun, and gave a decent check. This changed however when I realized the way that the rest of the store was treated and the way things were ran. I learned a lot about management due to one manager actually taking the time to help all of his fellow co-workers out, and I enjoyed helping out the company by doing my part no matter what position I was in. The hardest part of my job would have to be getting "buggies" outside in the rain,snow, or heat, other than that, this job was terrific! I enjoyed socializing with co-workers, customers, and doing my job to perfection. The only drawback to this place, which I learned might be in most businesses, was the way that management was setup and ran. There was a group on top that wanted to stay on top, which would discourage many employees to work and eventually led them to quit, myself included. Overall, this place is a good place to work if you're into money without being influenced by a sometimes negative atmosphere.

Top Job Titles	Average Salary
Stocking associate 10 salaries reported	$23.00 per hour
Sales associate 9 salaries reported	$19.50 per hour
Customer service associate / cashier 1 salary reported	$9.00 per hour

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