retail sales associate

overnight manager

supervisor

store manager

hospitality team member

T-Mobile Premium Retailers

My experience at GP Mobile:

Hiring Process: 

It took me 5 weeks between the day I was told I was hired to the day I actually started working. Once hired, I was entered into the system incorrectly and had to spend time outside of work to touch base with the mangers to correct my information. Once hired, it took me 3 weeks before they got me in the system so that I could use their systems. Once hired, it took me 8 weeks before I got a nametag. All in all it was unprofessional and unorganized.

Workplace Culture:

The workplace culture consisted of employees trying to push the sales, not caring about customers, and even talking behind customers's back once they left. Employees did not want to help customers and were very reluctant to do their jobs properly. Most employees spent time on their phone and gossip about their personal lives. 

Management:

Although both managers I've had were good people, I'd have to say that most managers in GP Mobile are unqualified to lead. The district manager doesn't even know the basic knowledge of how things works. The assistant-managers are definitely unqualified, and usually get the spot due to favoritism and politicking. Most managers do deserve their jobs as they put in a lot of work; with that said, most still have no idea what they're doing and are unqualified to lead properly. 

Pay structure:

You get paid $9.50 an hour. That's $4 less than you'd make at a typical corporate T-Mobile location. You don't get any benefits unlike a corporate T-Mobile store. You also have a different commission structure than a corporate T-Mobile store. At GP Mobile you will only get paid if you sell certain features to customers that unfortunately most people don't want or need. All in all, it's a flawed commission structure and the pay is extremely low for the work you put in.

Other:

Last thing to mention is that the systems T-Mobile/GP Mobile uses can be extremely glitchy. The in-store WiFi was very inconsistent and would give out at the worst times. Why is this a problem? Well when you're in the middle of a sale with a customer and the Wifi or system cuts and glitches out, you're just left there with no options to move forward. This will leave you frustrated and customers unhappy. Overall it can be a very stressful situation to deal with.

Room for Advancement: 

GP Mobile is a very new company and it's growing fast! You'd think that room for advancement is very high, and yes it could be. However, keep this in mind. Because of all the issues this company has, the employee turnaround rate is extremely high. I was favored to be promoted by one of my managers. He ended up quitting. I got a new manager and he didn't care at all about promoting me. The turnover rate will cause your progress to go unnoticed. You'll be dealing with new people in short amount of time and your work will go underappreciated. 

All in all, I'd say skip out on working at GP Mobile. It's not worth it.

Sprint is way too rigid on attendance. You lose points for each day missed even if you have a doctor's note the most they'll do is take away points for the 1st day missed but you're only allowed up to three days. If you had some wicked bad medical prob requiring a week or two off, even if your CHILD was the terribly ill one but you had to miss those days to be with your child, yup, sprint has no sympathy for your child's illness n you'll lose points that way too. Myself, I missed 2 days between dec n jan due to two deaths - one was a close friend, the other was my ex-husband. Missed half a day for a funeral. I can prove all of that but since we weren't "related" sprint wouldn't even look at it and I lost a total of 25 points. Ridiculous. A girl I worked with had a history of severe, debilitating headaches. She was a trooper though n worked thru the agony til she just couldn't. She was advised that if she left work she would be let go because of low points. She left, she was terminated for doing so...and she passed away a few days later at age 32. That pain she had? An aneurysm.

As if that isn't bad enough, I can also assure you no advancement in this place because it's more about who you know than anything else. 

That said, there are lotsa great benefits. Often they'll offer an option to take early release, with or without pay, because of more staff than needed based on call volume. You can wear pretty much whatever you want (just a few exceptions) like jeans, sweats, hoodies, t-shirts, flip flops...and you can have purple or red or blue or whatever color hair, 42 facial piercings, tattoos covering every square inch of your body...it's permitted! It's also nice having free cell service (up to 30 family n friends can also get deeply discounted cell service thru you). Benefits package is wonderful n affordable. Working holidays like Christmas pays double time n a half. You earn around 11 hrs of paid time off a month which u can use or accumulate. 

Unfortunately, because new hire classes begin every 2 wks, you're expendable n they make sure you never forget it. My stats are impeccable, I've never been late to work, my supervisor couldn't be more pleased with my performance. Yet they wouldn't hesitate to kick me to the curb because of a surgical procedure I had to have done because of which my doctor refused to release me to work until a follow up appt. Sprint cares not that I have a doctor's note stating as such. Too, too rigid in attendance policy.  I'm currently job hunting. 

The sprint call center in OKC is the worst place to work! First off, when you are hired, they tell you how great it is to work there and all the perks you get for being an employee (i.e. free phone service). Then you are stuck in a classroom with the same 16 people for six weeks learning the skills and information you will need once you are out on the call center floor. In my time there, out class had so much drama going on that people were on the verge of physically fighting in the halls. You do not get any hands on experience until week seven when you and the class are put into a little pod and start answering calls. The big problem is that what you learn in class training does not apply to the actual job. They teach you all this useless information because once you are taking calls, you are pretty much on your own and have to figure out what it is you are doing. Plus, if you take to long to help the customer because you don't know what you're doing, you get the joys of having them yell and cuss you out, plus your supervisor telling you to wrap up the call in chat. Oh, and don't expect chat to be anything like it is in training because your supervisor won't answer, your team is as lost as you are, and no one else will help you. Sprint basically hires people to fail at this job. The only way to succeed at this place is to be a person who is open to lying to customers, wants to be on their own all the time, enjoys drama, and likes to be yelled at by angry customers. The scheduling is awful. They tell you that you will bid for shifts the first week of tech lab, but you don't. They move it around and no one knows when it will be until the day before. They work on a point system, so if you miss half a day it's 5 points and if you miss a whole day it's 10. Being late will cost you 2 points, unless your supervisor decides it's more. Your shift bid is based on how many points you have, but really it doesn't matter because the shifts are all awful. Work during the day and you get the same number of calls, except from people in a hurry, plus your supervisor disappears for "meetings" for two hours. Your work in the evening and you get shot with nerf guns and have beach balls thrown at your head, while you are on a call! You also get the added bonus of your customer on the phone hearing everyone around you dropping f-bombs every 30 seconds. I had to quit because I couldn't deal with it anymore. I do not suggest anyone work here. If you are hired, you won't stay in Tech long, as they are moving everyone to their Mobile Broadband department. Sprint has closed numerous call centers across the U.S. this year and while they say this one will stay open, I highly doubt it. Just stay away from them because a free phone is not worth it!

If the management would actually take calls or escalations, I would've been more thrilled about this job. As a CSR, I didn't feel as if the management took me or anyone else seriously. There were two supervisors out of the bunch who had no trouble in taking an escalation, but they had to walk a lengthy distance to do something that my sup or another who was closest could do. Thanks to team leads, it was a smooth process, but if there were no co-workers not on a call, or the same four supportive leads, then the hold time for the call queue would rise. I do not miss hearing a supervisor who was previously MIA yell across the production floor to tell us how many calls we had in queue. My trainer and my nesting trainer were the bee's knees. If I could've had either of them as either a team lead or a supervisor, I believe my time there would've been better than what it was. A typical work day included parking far away from the building, knees-to-chesting it up to the second floor about twenty minutes before your shift, listening to the supervisors gossip while you spend that extra twenty minutes signing in to all your systems, hopefully without an issue or error, and only making it as far as the break room before you're practically out of time to do anything else before you have to get back on the clock. By the time your QA scores come in, it seems that the high rates you have in your surveys don't matter. They tell you to freestyle, but don't do that. Convers with the customer, but don't do that either because your AHT will skyrocket. And by the end of the day, you're typically taxed out and have to remember that if you can rub elbows with someone in an office, you're golden. The regional director and QA supervisor were alright with me, but I realized that they couldn't change people, the pay or the schedule, so there was no need in me taking a daily beating from customers, being yelled at from across the room by a supervisor who wasn't mine, and remembering to stick to my job all for $12 an hour. Advancement? I had goals to join the chat team, but there was no way I was going to make it to see that goal with as much stress as I was under. I knew a lot of great reps that worked there, but they'd been there for so long without advancement that the hope of leaving my cubical for a different department or office seemed minuscule. Maybe the job is good for those who are desperate to pay bills, but it wasn't a good fit for me--someone who's had customer service positions before with a shining resume. I took the job as a challenge, but I've learned my lesson because that job was certainly that and more.

I would arrive and either have to respond to emails, file last night's paperwork or begin working on a phone. As customers came in I would help them. Depending on what was needed, I would be required to do any number of duties: Ring up an accessory; qualify a new phone sale; ring up a new phone sale, which would be done through the RMS order entry system; create a repair ticket; troubleshoot an issue; process a bill payment; etc.

Upper management was very supportive. I was a part of the store management team and half responsible for running our store. As managers, we would train, discipline issues, reward good behavior and high sales, process inventory and update store displays. Also, there was always an email or ten coming in during the day and we would be required to fill out reports and create action plans as they were required. Every few days we'd have a mandatory conference call. 

Coworkers would sometimes change because the job is hard for most people to handle. It was hard to train people given the extensive knowledge required to perform the job fully. But once a trainee made it, they were like family. 

Sometimes it was difficult to keep up with daily duties and still help customers We had a 5-6 person staff with only 3-5 people scheduled at a given time. If it was a busy day, you could go almost 12 hours without a break. Every customer issue was different and we always had to utilize quick thinking. Also, sometimes the sales quotas were a bit steep, and if people weren't walking in the door very much that month to buy phones, we wouldn't make our quota and therefore, wouldn't make our bonus, which is the main reason I'm trying to get away from sales and just use my knowledge in an office environment, even if it is high paced.

I enjoyed almost every aspect of my job except for the high-pressure sales tactics we were forced to use on our customers. After five-and-a-half years, I was able to establish following of customers who only wanted my assistance, even if they had to wait. I think they liked the fact that I was a more honest sales person, selling them what they truly needed, not always what the company wants. Now that I'm gone, I like to think I've left something positive behind for my replacements to live by, and that the customers are still being well taken care of because of me.

I would recommend this job for students or young adults looking for experience. Being a RSA at GP Mobile is sometimes all consuming. Working here will require you to attend constant meetings (even on your days off), be on calls constantly, be active in multiple group chats daily, and be micromanaged constantly. This is the only wireless retail sales position I have heard of where we have a call list of customers we have not personally dealt with. I am aware call centers do calls like this, however there was no mention of this in the hiring process and this job at times does feel like a call center. This is not technically cold calling because the customers have been to your store before, however calling up someone who I have not personally dealt with makes me uncomfortable.

Now down to the dollars. GP Mobile will look for and find anyway to NOT pay you. The tracking system we use to track sales is flawed. T-Mobile pays GP Mobile our commission and it's nearly always LESS than what you have inputted into the system.The commission structure is below par for the industry. Say you sell $5,000 one month. GP Mobile will give you 6% of that ($300) on top of your $9.50 hourly. Now GP also offers "Spiffs" that help out a little but most of the time they add less than $100 to your pay. Realistically after you take commission into account, you're at roughly $11-$12.50 hourly. Also commission is not paid the following month, but the month after. Also take out 20% of your commission for chargebacks and returns. 

GP has constant turnover. Constant management changes. If you are looking for stability this is not the situation for you. The longest tenured RSA in our store hasn't been here a year. While there is room for advancement into an Assistant Store Manager role, most decide to take their talents elsewhere and make substantially more money doing so. Being a low-level supervisor at Walmart will net you more money overall than being an ASM for GP Mobile.

I worked for Metro PCS for about 18 months. A typical day at work for me was fun for the most part. I met a lot of interesting customers and I love cell phones, so I quickly learned how to excel at selling. Some customers were really brutal and cussed us while others were a pleasure to help. The variety came with the territory. I didn't mind dealing with either type of customer, but it was difficult at times biting my tongue. 

I worked in two different locations for three different managers. One manager had a style that I loved, and I knew I would adopt his style as my own management style one day. The second manager was horrible and didn't communicate with or appreciate his employees. I pretty much managed myself. The last manager was awesome operationally, but kind of mean with certain classes of people, which turned me off. 

What I most liked about Metro was selling and meeting different people every day. I enjoyed the challenge and excitement. They also had amazing benefits for their full timers and above. 

The hardest part of the job was not being able to spread my wings or grow. I had talents that weren't recognized because I wasn't a member of the cool click. There was no opportunity to advance for me whatsoever, even though I had the qualifications and I was a top salesperson. That was what ended my employment there. I am not a fan of politics. I think people should be promoted based upon performance, experience, dedication,and integrity. It seems that if you ever have a problem and you ask for help from hr, or if you're not "cool" and overly sociable, you are pretty much invisible and worthless to the company, no matter how many awards you win or money you make for them. Got tired of feeling that way.

The job itself is not that demanding. If you open you have to be there about an hour before the store opens so you can make sure everything is clean and presentable for when the customers come in. You also have to blow up balloons to make the store look festive. And in the last 15-20 before you open the store you get your cash register and have a mini meeting covering the goals for the day. At the end of the night you have to make sure the store in clean, the trash was taken out, and your area is cleared.
At this job I will learn how to troubleshoot phones, how to speak too customers in a way they can understand you, how the billing system works, different ways for teaching people based on there style of learning, time management, patience, and much more.
The management team was great they will get you what you need but sometimes took a long time to get it. They are very friendly. That is all except the store manager, the store manager is barely there and when he is there he stays in the back office telling other people what to do, and if you need help you cannot ask him because he has no idea how anything is done but he will pretend he does know and end you confusing you more. Advise to all, do not ask the store manager for help.
The coworkers the great as well we are all competitive but that is just part of the job, we try to make games out of it to make the workplace more fun.
The hardest part of the job in my opinion is answering the the store manager because he will tell you one thing and then the other part of the management team will tell you another and then you have to figure out which you are really supposed to do.
I enjoyed the entire time i worked there everything you do will have ups and downs but overall this place was the greatest place I ever worked at.

Rewinding back to launch of 2014, I began my first week with the smaller division of the company which is now Expert's Choice. I had approached this experience with an open mind being that it was my first time being in a sales environment. I, myself, also had absolutely no idea what the longevity of my career would look like being that I was a full time student alongside this.

Skipping forward to today, I've had the opportunity to work at a total of five different locations, in both sales rep, assistant manager, and tech positions, with my current standing being in the assistant store manager role. In retrospect, if I had been given the opportunity to choose a different career path or keep this one, there's no doubt in my mind that I would keep this one. 

In regards to the sense of community, it's quite a comforting feeling to be able to develop such close relationships both with associates in your store as well as upper management and associates across the region. In the several years I've been with the company, I can definitely confirm the closest friendships I've formed have been my crews within the company which makes coming to work a pleasurable experience. 

Though proving to be a quite competitive environment, work tends to be fun in nature and VERY rewarding with constant overwhelming support from both team members and management alike. The excellent pay structure presents itself to be the cherry on top to the whole great experience. 

Flexibility with both life and a school schedule has also been one of the best blessings I've had with my time at Expert's Choice.

Overall, if you're looking for a company with a fun/fast paced work environment, flexibility, great pay, and plenty of room for internal growth, Expert's Choice is the company for you.

This is the most physically difficult job there is out there.  It involves getting over a lot of fears, and having to be self aware at all times of safety.  It is not a job often where you get hurt, but can get killed with just one mistake.  I've climbed as high as 550ft with up to 150lbs on my back while doing so.  

I started out as a basic tower climber on a t-mobile maintenance contract, but I had a much more technical background than anyone else starting out.  Within 3 months I was able to correct the foremans mistakes as he was wanting to replace wrong components on the tower in trial and error type trouble shooting.  I understood how frequencies work, and fiber optics.  He started showing me how to use the equipment on the bottom and alternating. 

By 6 months into the position my foreman was being replaced by me and I was in his shoes.  I was given a raise, company truck, laptop, etc.  And had my own climber.  Unfortunately, due to another crew doing steel work and getting caught doing something dangerous on the job we lost a 6 million dollar contract and we went from 4 t-mobile teams down to 2 and I was demoted, but got to keep the pay raise and laptop.  This was simply due to them downsizing from about 60 employees down to 14 overall and I had no seniority.  By keeping my job it also meant that I was considered a better climber than many of those who lost their jobs being in the industry for 5+ years.  

When work didn't pick up after the new year and my hours went from 65 a week down to 40 I decided to change contracts and I got put on a team doing steel and concrete work for the cell towers contracted third party by Crown Castle.

Top Job Titles	Average Salary
Retail sales associate 1 salary reported	$29,000 per year
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