software engineer

senior software engineer

analyst

senior administrative assistant

specialist

T. Rowe Price

My class trained for 5 weeks and by the end of training 6 of the 22 of us had dropped out. I stayed for a month after training but could never get any assistance with issues I was having. I worked remotely so that made it even more of a challenge. It took two days for me to get someone to send a fax for me since I didn’t have the capability on my computer at the time. I messaged a team of 8 supervisors and no one responded. It escalated to the point that I had to send a department wide email after two days of being ignored to 30 leads and supervisors to have it sent. That was my breaking point and I turned in my notice a day later. So many other things similar to that situation had happened already so I was just done. The training was rushed and never went into depth about why we were doing what we were doing. Basically they showed us how to plug in the lamp, but never explained that to make it work you have to flip the switch on. Which led to us being in a dark room. 
By the time I left, and additional 4 people from my training team had left as well. The remaining coworkers that I trained with had one foot out the door. 

Also the overtime that we were told we would get occasionally turned into an everyday thing. I worked two weeks straight with OT everyday, which is fine but they would shorten our lunches to 30 minutes whenever we had OT. I didn’t sign up for 30 minute lunches everyday and that is not what was discussed as my regular daily schedule. They would change the schedules last minute, I’d be two hours into my shift expecting to have an hour lunch and then get a notification that it was shortened to 30 minutes. I had 2 or 3 times that I had to reschedule appointments or put something off because I wouldn’t have the time during a 30 minute lunch to take care of it. 

I had to take a personal day because I moved homes and didn’t have internet connection up so I told my supervisor a week ahead of time that I would just take the day off because chances are the internet wasn’t going to be connected in time. (It wasn’t). My supervisor texted me all day asking if I was able to work yet because they had several people out sick and needed people on calls. I had taken the day because I did not have the internet set up. She then suggested I pack all my equipment up and set it up at a friend or family home. Completely not feasible as the closest one is 40 minutes away. She continued to pester me throughout the day to which I just told her I wouldn’t be available until the next day. Just made me feel some type of way because I had given a heads up and I doubt she was texting the people who were out sick asking if they felt better enough to work. It was all just a joke but the pay was good. 

•	Expert in requirement analyzing/Modeling Process and Preparing the Business documentation.
•	Coordinating the Tollgate Meeting both (Design and pre-Implementation).
•	Monitored client expectations at all phases of SDLC.
•	Worked in collaboration with Governance and Compliance team for approvals.
•	Worked with Audit team for validating the databases.
•	Designed message formats, queues, systems interfaces, and worked with the business Users through interviews and JAD sessions.
•	Direct Contact to business for the project Change Order. 
•	Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle.
•	Analyzed, collected and prepared user requirements, definition, scope and expectations for deliverable plans. Delivered system documents, processes, diagrams, and test cases.
•	Expertise in managing the project and making the project charter on behalf of manager, finalizing the Budget and finding the any financial loop holes that affect the project standards.
•	Worked with SQL and Corporate Data Warehouse systems for arranging Loan Data and Program Rules to build internal reports.
•	Involved in Reporting management, using data off different database to for the stake holders of the report and converted the same in the user friendly format like spreadsheets and pivot tables and PowerPoint slides.
•	Creating Activity Diagrams, Sequence Diagrams and ER Diagrams in MS VISIO.
•	Working with Developers to keep the project on track. Maintained timelines and project schedules, using MS Project and MS Visio.
•	Created Non Requirement Artifacts like Disaster Recovery Plan and Production Incidents Log.
•	Implemented SOX procedures and guidelines in the entire requirements and project framework.
•	Gathered requirements to design Marketing and Sales data mart.
•	Conducted status meetings and presided over the Change Control Board meetings to discuss Defect, Enhancement and Database Change tickets.
•	Provided training to the users on new archived databases to find the data, system interface and data flow.
•	Involved in creating Test Plan and Test Cases for User Acceptance Testing.
•	Created and maintained the Risk Analysis document.
•	Checked that all artifacts are in compliance with corporate SDLC Policies and Guidelines.

Lots of hours, we haven’t stopped over time in about a year. With that said, usually we slow down in the summer, but COVID-19 changed our needs.  The company tries its best to create a work/life balance. They are even trying to see about flexible working schedules during the pandemic.  Typically, hours and workdays aren’t flexible.  You have a set schedule, but there’s not an option for 4 10’s, for example. For me, I don’t have kids or other obligations so it’s fine. I can understand how it might frustrate others with different life situations. As for the job and opportunities it is great. I guess the pay is less for the industry as a whole, but they pay for everything. Study materials, exams, licensing in states, I don’t have to worry about any of those details. They will pay for any test that you need for any role that you apply for and will provide you with paid study time. They even paid me while I took my exams.  I feel like experienced individuals in finance wouldn’t care too much for these details, but for a noob like me, it’s great. The pay and benefits to me are awesome, much better than I have experienced in previous employment and when compared to jobs that my friends and family have. Additionally, if you want to go to school, they do have a tuition program.  Of course, there are requirements & obligations, but it seems like a great option. It doesn’t have to be a degree in finance either. One can go to different departments, like legal or IT.  Anywhere you want to get to with T. Rowe, the management team will help you get there. They can be a bit pushy (sometimes), but it’s healthy and not over the top, just more than I’m used to.  Of course, individual managers vary, but my three so far are excellent. The few interactions I have had with higher management were fine. I don’t get too involved with them, though. Also, hiring is very strict, so it’s not like a job that anyone off the street works at. In some ways this is good, other ways not as great.  I feel much safer than in previous jobs, but less entertained.

In short, not the best job if you want to have a family or secondary career. If this would be your primary focus in life, though, it provides fabulous opportunities to anyone without much experience or looking for a career change.

My experience at T. Rowe Price was highly rewarding and provided excellent opportunities to grow both technically and professionally. The organization fostered a collaborative environment where initiative, accountability, and problem-solving were valued across teams.

In my role, I supported a broad portfolio of enterprise applications and infrastructure initiatives while partnering closely with development, infrastructure, operations, and business stakeholders. I had the opportunity to lead operational readiness efforts, coordinate testing and deployment activities, and help drive infrastructure modernization projects that improved system stability, disaster recovery capabilities, and overall support efficiency.

What stood out most was the level of trust and ownership given to employees. Team members were encouraged to take initiative, contribute ideas, and lead efforts that had a meaningful impact on the organization. The work was challenging and fast-paced, but it provided valuable experience working within complex enterprise environments and strengthened both leadership and technical skills.

Overall, T. Rowe Price was a great place to develop professionally, collaborate with talented teams, and contribute to important business-critical systems and initiatives.

Depending on where you hire in, will dictate your experience... While it is one company it is a house divided in 2; Retirement Plans & Retail Investing.

Retail is very mentally interesting & will provide you a solid & yet diverse base line knowledge of the industry you are working in, as well as, opportunities to seek out expanded knowledge & licensing.  It will empower you to "ADVOCATE" for the clients goals while executing the companies mission for "World Class Customer Service & Client Experience".

RPS is more "Technical, Transactional, & Rules Rigid" with no real need to know Who, What, & Why... only HOW.   There is no real opportunity for CLIENT ADVOCATION, unless & until you seek out a role in "RPS Relationships" such as a CAM or RM but they are very difficult to go into because there is little to no movement in those roles... once there you still are not in a "Client Advocation" role as much as you are in a "Client Consultation/Education Role".  The upside to RPS Technical roles is the option to work from home which is the incentive that keeps many people in those positions despite the ever unpredictable last minute OT Calls.

COS is a small campus so the typical corporate cliche' of "WHO you know is more important than WHAT you know" applies in their clicks. Managers that promote to other roles in another department take their friends (supervisors) with them.  I have seen a Lead Manager take every Supervisor under them with them to their next departmental endeavor, more than once.  

There is no shortage of Corporate Learning & Development opportunities if you can get workflow to allow for it. Outside of the phone groups there is less "micro-management" but that is in the process of changing with "Enlighten" & "Variant"... The best of the 1990's micromanagement software programs which you would expect in phone groups but typical of any Corporation, once they spend the money on it , they want even the  "Square Pegs to fit in that expensive Round Hole".

The company is a good place to work.  Expectations from management are appropriate and the atmosphere is friendly.  A typical day overview would include intense examination of many emails, careful assessment of multiple calendars for important pending events & meetings, scheduling meetings, reserving conference rooms, replying to meeting requests, answering the phone, printing reports, interaction with outside contacts, internal staff & managers; meeting deadlines.  Supporting my managers by keeping them abreast of upcoming meetings, events, travel, etc. is my general daily task.  Attention to detail, the ability to comply with & address last minute requests & flexibility are key components of my day.  My managers, with a rare exception, have been reasonable, open & communicative, however demanding & specific in their requests, due to their own high volume, intense workload.  I have good working relationships with my managers & enjoy the camaraderie we have between us .  My co-workers & I provide good team spirit for each other & work well together.  We provide back-up for the each other when & where necessary without supervisory intervention.  

The hardest part of the job has been having to accept the lack of opportunity for advancement.  

The most enjoyable parts of the job have been the positive feedback I get from my managers, & knowing that I have done as perfect a job as I can by seeing the results.  When I see that the details I have covered have resulted in a good trip or a productive meeting for my managers, helping to make them successful, it's rewarding.  But I also enjoy the warm relationships, encouraged by the company, that I have built with my managers & my team members, learning new things & processes, & meeting new people inside and outside of the company.

I started at T. Rowe Price just months before the COVID pandemic hit, so I got to work on-site and get a feel for the culture before the WFH life set in. 

Initially, T. Rowe Price really did have a great spirit of teamwork, with competent, friendly, and empathetic supervisors, as well as corporate time and money dedicated to team-building and spending quality time together both during and after hours. 

When COVID hit, that all went out the window, and 50-hour work-weeks from home became the new normal. Opportunities to explore other positions at T. Rowe Price dried up, as well as opportunities to take time off the phones to assist with other company needs, such as updating commonly-shared reference tools. The job became a monotonous daze of answering phones sun-up to sun-down. 

Unsurprisingly, many people quit, which led to longer wait-times on the phones and angrier clients to deal with, which led to even more people quitting. When I got promoted to handle new tasks, the training I received was bare-minimum, with the expectation that I would learn as I go. Pairing this with the fact that many employees with knowledge and experience had left, I was often left on my own to scrounge sparse resources to try and figure out how to assist clients.  

By the time I left, T. Rowe Price was a frustrating mess of a company specializing in client frustration and employee burnout. A friend who had joined the company shortly after I left told me a horror story where barely two weeks out of training, he was already asked to man the employee help-line -- a job normally reserved for people with years of experience. None of the new employees knew what they were doing at all. 

TL;DR: It'll take years for T. Rowe Price to return to what it once was. 

You're in a customer service representative position where the company cares more about your metrics than the actual customer service itself. In addition to this, you are viewed as a number to the company. Easily replaceable and will not fight to keep you in the position. You cannot use metrics as an accurate measurement of how well you treat participants. I always try my best to attend to the customers needs regardless of how long it takes where in turn I am punished for excellent customer service. If metrics were completely eliminated from the position there would be a lot less stress, a lower turnover rate, and happier employees in general. Company in general does not care about the department as a whole. My department was sold to another company where we had to go through the onboarding process all over again (mind you this was 3 months after I was hired). The reasoning for them selling the department you may ask? It was not a money maker for T Rowe Price so they outsourced us to FIS. Like I said previously, just know that you are a number to this company and they will not hesistate to replace you if you do not want to work there any longer.

Training was exhausting but they show you a bit of everything that you might be exposed to in RAM. They have other places/people you can go to to get info but if nobody answers group chats, message boards, private msgs and no managers are available, Osmosis is the only way to go.

Metrics killed me because I was too slow. If I went fast then I was penalized for making mistakes but if I took my time then I wouldn't make mistakes but I couldn't meet the time limit that was required to process each transaction.
I loved how there were opportunities to get involved with the community and do volunteer work. My compensation in IRA was great when I was let go.

Life/work balance was nonexistent! You have to wait for an email to be told that you're done for the day which sucked because I have kids and they aren't able to wait for me to change my daily itinerary to accommodate them. 
In training they showed us a lot of things that we would be doing and some that we might do every once in awhile. I was a magnet for the obscure, rare and "once in awhile you'll get these" work items which required a lot of time and when I would got a manager or managers, they were even perplexed on how to handle it. There are experienced people there but you can't use them too often because even if they are willing to help, it hurts their time.
I loved working at TRP even though the work/life balance sucked and metrics is what got me fired but if you can overcome these things or if they don't bother you, then by all means, work there.   

Great benefits and fabulous opportunity for new college graduates to get their foot in the door. The time tables to answer calls and complete them were unexpected especially as a new csr. The stress is added when you’re being analyzed by management and then told those you call for assistance will also judge your calls. It makes doing and learning your job difficult if you’re worried about someone telling your manager everything you don’t know thirty days into the position. You feel like a lone wolf in the trenches and not trusting the process makes it difficult to feel comfortable and grow within the company. 
The lunch schedules aren’t consistent and changed almost daily. I learned not to plan anything in advance because I would have to cancel due to last minute changes. 
There is no room for family life. The Covid Crisis and virtual learning for children makes it difficult to balance this job, where you have to focus on each call to give the best service, especially as a new csr, and your kids needs. 
If you have room in your schedule to stay on the phone consistently for nine hours with a thirty minute lunch  break(2-15 minute breaks are added), then this job is for you. 
Best for empty nesters, new college grads without other responsibilities. 




Top Job Titles	Average Salary
Software engineer 27 salaries reported	$175,141 per year
Senior software engineer 24 salaries reported	$177,348 per year
Analyst 7 salaries reported	$122,679 per year
Senior administrative assistant 7 salaries reported	$84,929 per year
Specialist 7 salaries reported	$153,014 per year

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