sales associate

retail sales associate

wireless sales consultant

sales consultant

sales manager

TCC Verizon Authorized Retailer

You might be surprised by the 5 in the Job Culture section above. Naturally, it is far-fetched but with good reason. The Cellular/Electronics/Technology industries are rapidly expanding so a job in the field is one well worth the experience. That much is true. Your day today consist of mostly just talking to your customers. In any sales related job most of the groundwork is in customer service. Heck, remember without the customer there is no you. On to the selling, you will have to know little knowledge about any device you are selling. In fact most of the knowledge within the company belongs to trail and error, and the Google search engine itself. Definition sales is your job. Say whatever just sell. "Now remember to keep up with your training's."  Is the law of the land but lets be honest these guys no NOTHING about the technology itself. Lets move on a little further...

Verizon

You are trained to know just enough information to hang yourself with before you run the sales floor. Needless to say, all of your time should be spent actually learning about Verizon Wireless what they offer and what it cost to your customer. A lot of encounters will be bill related. Customers complain of outrageous bill charges, fraudulent charges, scam, & the black plague itself. Some with reason because the company has been known to have issues in the past handling Verizon Wireless customer accounts and putting into actions unwanted changes. Some have also claimed to have received false numbers when being pitched Verizon plans and remaining ignorant to the treacherous damage done on the bill til they are locked in contract.

A customer once joked and called the company"Crooks"  

PAYMEMENT/SALARY/WAGES

"The owners of the company are known to make their money on the ignorance of their employee"

Hourly + Fixed commission 

In the end its a joke compared to corporate. Don't go halfway. 
If you choose to give the company the benefit of the doubt. Wonderful, sometimes it proved worth it. You may have a better experience but there's a trend within the company you will soon find out...


COWORKERS/MANAGEMENT

former accounts by employee's stated blatant phoniness to the point of nausea. DOGEATDOG environment with a GO-TEAM attitude. 


ETC

What remains the best part of the day is the relationship you get to build with the customers. In specific, the elderly. To them you are a golden knight with a sword made Carnegie steel itself. Technology though its always as close to you as the nearest spider, still isn't understood by the large majority. So getting the chance to learn, spread knowledge, and help those around you who actually make you feel like tony stark is worth more than any paycheck. 

Overall I would actually recommend this job no experience can be truly bad if what doesn't kill you makes you stronger 

just prepare for a clown contest. 

Overwork/Underpay
High School Communication
Discrimination within the workplace
Power Abuse
Customer DISatisfaction

typical day consisted of working open to close, scamming customers into buying replica apple cables, and replica samsung flip cases. also we scammed customers by taking someones old phone and cleaning it good, and selling it as certified "like new" from verizon, for a ridiculous price. They only have about 20 total phones in stock, but had displays for at least 50 phones. the commission is horrible, and is always the same every month. the manager also gets  commission so you're always competing with them. The management of this company is the worst I've seen by far. The store I worked at in Mount Prospect, Illinois, had a greedy manager who took the employees sales after they were done with the sale and left. He did it to my coworker at least 6 times in front of me. she put in sweat and tears into her sales, and he would change it after she left because he "knows the customer" or sold something to them 16 years ago. He would always leave the store for hours throughout the day, multiple times. He either would go to subway next door and bother them, or go to "lunch to run some errands" and later the same day say he's starving and would go on another lunch. I got fired for leaving work early because I had to take my car to the shop because the brakes went out on me. They do not pay you for time you are not scheduled, but they expect you to be working 15 minutes before you're scheduled to work. I offered to stay plenty of times to help the female coworker close. I thought I was gaining extra hours, until she told me the truth. The next day I asked my manager if she was telling the truth, and he said yeah. I told him then why is he allowing me to stay, his answer is, what if you make a sale, and can hit your commission. I was a new employee, I'm supposed to be training and getting no commission. The hardest part of the job is feeling good about yourself working for scam artists. The best part of my job was when i was clocking out. The commission is pretty much impossible unless if you worked at the Park Ridge store, which is were upper management works, so they keep the commission to themselves. I recommend staying away from the Mount Prospect location because the manager is full of it. He talks too much, thinks he is the s### (especially when he's wearing a arlington heights police hoodie that someone gave him), he steals sales from his employees, he leaves throughout the day, but expects for you to only have one break, he doesn't train you properly, and just simply annoying.

Where to start from day one I was lied to. I was told that I would make as much or more as I did in the job that I was currently at only to have the commission structure change. In a full year I had more than a 10,000 dollar loss on my w-2 than the previous year. You have to split the commission with who ever is in the clock with you so it allows your coworkers to sit back and get paid off the work that you do. I was almost consistently number one in sales in the store and region but always had the smallest pay check because the manager would make me work a lot of mid shifts because I had been there the least amount of time.

Management is probably the worst of any place I have every worked. The first manager did nothing but sit in the back room all day. Except when he would take his two hour lunch break. Needless to say he was fired with the district manger for stealing. The new DM was brought in from HHGregg because he was friends with people in high places and the job was never posted for anyone to apply for it, and to replace the store manager the new dm brought 4-5 of his buddys from hhgregg and put them all in as store managers even though people in our store and been there for years and me being there for 6 months with years of manager experience couldn't even get an interview. So the new manager ended up being the same as the old manager he would take two hour "lunch breaks" call and have his buddy that worked there clock him in at the beginning of the day so he would be in on our commissions and he leave before his shift was over and not clock out and steal money from us. needless to say when I tried to call him out on it our get the DM to correct the situation I was written up and then let go. The manager would never do anything that he would promise to the costumers and when they would come back to complain he would hide in the back room or if they would call he would tell you to say he is not there. We were told to lie to customers to get sales or to increase sales. One of the big ones is on the insurance that they sell we were to never bring up the deductible that on most phones is 199$ or if they had our insurance that we were to do everything in our power to get them to upgrade or start a new line or lie to the and tell them it expired.

Don't work for this company they make millions of there employees and pay like craap and they lie like crazy.

The pay is really good especially for an authorized retailer but some of the practices that go on there are kind of shady but at the end of the day that’s almost what it seems like you have to do to meet the unrealistic sales goals that they have if you don’t produce numbers essentially you’re fired or if you’re late a couple times you’re fired there’s no flexibility with the schedule like they claim especially for somebody with kids there are no store managers so it’s up to representatives to actually manage the stores email on their personal cell phones say you miss key meetings and and trainings because the email is constantly getting spammed with everything coming to the store from the very higher ups…. And if you’re sick with Covid you’re still expected to work…. Actually speaking HR IS NON EXISTENT!!! Zero type of corrective process it’s Mess up and you’re fired unless you’re in a little circle it’s very clique based like high school was…… and if you’re not part of that just expect awkward days at work. Some employees get trained more than others and what I mean by that is a lot of the training is done on the computers and without having store managers we rely on a district manager and they’re usually so spread out you never get to see them maybe three times a month maybe more it just depends on the month and how busy certain stores are so if you get hired and you have the opportunity to be close to the district manager wherever they are working at the time you receive more training and if you’re not it’s up to the sales reps that are currently in the store that you’re at to train you and if they don’t wanna train you  you basically have to learn as you go and constantly be that one guy or a girl asking questions or learning it off the computer ….. The sad part is I actually liked this job and they’re already short staffed as it is so I don’t understand is if the company is so focused on numbers and production why would you keep firing people and then having to take hits on your numbers and your production… contradicting mission

When working for TCC in Sales, your days will be very up and down, you can  never go into it with any expectation. For some that's a dealbreaker, but for others it provides a sense of excitement. Some days you will be sitting around in an empty store trying to entertain yourself, other days you will be slammed from open to close while making great money in the process. You have to be vigilant and willing to upsell. Multitasking is important too as you have to keep track of your customer's orders, double check small details when making sales, and more. This is NOT a job I would recommend for someone with ADHD/ADD for these reasons. I struggled a bit at first, but once you get the hang of it, you can make some serious money. The company culture itself is great with lots of communication and inclusion for POC, LGBTQ+, Women leaders, etc. Management on the store level is hit-or-miss as it just depends on who your manager is. I was very lucky to have a great manager, however visiting some of the other stores, I have heard horror stories. Their PTO benefits are great and usually easy to secure depending on how well staffed your location is. You can also cash out a portion of your commissions as soon as you clock out through their Dayforce payroll system which is great too. Training is somewhat lackluster as it is mostly done on a computer with little oversight or hands-on instruction. One major area the company struggles with is advancement opportunities. It is very difficult to advance past sales if you are working in the stores. Mangement positions rarely open and when they do, it can be hard to even secure an interview. Overall, I really enjoyed my time here and miss my job. I had to move out of state due to a family emergency and was not eligible for a store transfer so I have since moved on. If you have done car sales, this would be a great alternative if you are looking for something different.

I’ve been with the company long enough to see how things have shifted, and frankly, I’m beyond frustrated with the recent changes. The decision to lower commission pay is a clear reflection of corporate greed, and it’s a huge blow to employees who have been working hard to make the company successful. What was once a key motivator for employees has now been taken away, leaving us with less incentive to give our best.

To make matters worse, the company has yet to increase hourly pay to make up for the loss in commission. If you’re going to strip away a significant part of an employee’s compensation, you should at least provide a more competitive hourly rate to help offset the difference. Unfortunately, that hasn’t happened, and it feels like the company is putting profits before its people.

On top of that, the “Keys to Success” program, which was meant to motivate employees, is completely ineffective. It’s become clear that it’s more of a superficial initiative rather than something genuinely designed to inspire or help employees grow. Instead of offering real support, it feels like another empty corporate buzzword thrown at us to distract from the issues at hand.

And the final straw? The recent cuts to the employee profit share program. This feels like an absolute slap in the face to those of us on the front lines who make things happen every single day. The profit share was something that made employees feel valued, but now, with that cut, it’s hard not to feel completely unappreciated.

All these changes show a serious lack of regard for the hard work that employees put in to keep the company running smoothly. If management truly cares about its people, they need to reconsider these decisions and start treating employees with the respect and compensation they deserve. Until then, I can’t recommend this company to anyone looking for fair treatment or proper incentives.

Typical day at work would basically be coming in to the store opening the store up everyone is required to be working together to open if there is no work to do u need to make it look like your are busy because anything the cameras are always watching write ups can happen over anything and everything if you are ever even 1 minute late due to traffic accident whatever the case is you can get written up there are no excuses no matter how far you live or how good your sales are. Company is very strict & inconsiderate if you want to make money you need to be a shark because that will be the only way to stay paid. There is no team work culture everyone for themselves. Constantly watch your back because other reps will report any single action either snitch or get snitched on. Compensation looks like 8/hr plus commission.For sales that are performed. There is no such thing as a manager there are districts & district managers. Support is very rare.I have experienced sales being erased & restructured under another representatives name. If you don’t catch things like this on time it will be a lost sale. This job is going to be more like a free for all on the battlefield easy to land the job they’ll hire anybody but not so easy to keep the job. Checks r not stable you will be laboring for free at times. Cleaning vacuuming janatorial work in the bathroom. Company will give u pto that u may not be able to use because it needs to be approved by the DM with stores being always understaffed & employees getting fired & leaving it’ll be hard to enjoy ur vaca. No personal time. 7 days open schedule is required. Lots of company politics involved. Favoritism is a big thing if you are favoritized any rule can be bent if not something as simple as not being productive while there is no customer in the store can land you a write up.  

Working for TCC has been an experience I will never forget. One of the greatest things they have going for them is the caliber of people they hire. I absolutely love all of the people that I have met within my 2+ years working for this company. Everyone is eager excel at their job and always willing to lend a helping hand on any and everything they can.

A typical week for my current role is traveling, coordinating hotel stays closest to classes being held, setting up classes to facilitate training's, contacting MIT's (managers in training) to help further their progress through out the 6 month program, store visits in my area to observe sales and help coach on missed opportunities, and also the creations of new classes to offer to leadership to bring into their areas. 

The hardest part as a Corporate Trainer is the struggle of working with MIT's that do not take the program serious. The program is meant for self development, which in return allows for those who lack self motivation to fail. As a trainer and having a majority of your bonuses lay heavily on the success rate of MIT graduates, its hard not to step in and try to coach for a more successful quarter on my end. Holding an MIT's hand through out the program would go against everything we designed the program to do. Which is to separate those who have the will power for self development and also to show those who have great use of time management. 

The most enjoyable part about my job as a Corporate Trainer is knowing that I have a hand in providing best practices for the field. Coming out and teaching classes on how we must approach our customers. The best feeling in the world to me as a trainer is teaching a class and seeing someone in class have that light bulb moment.

The Culture is great, which drew me to Moorehead.  I saw much success there and my year over year numbers were outstanding.

I chose to resign because I was required to be available 24/7 unless I was on formal PTO and upper-management was selective about who was given the opportunity for advancement.

It was not uncommon to get phone calls well after the store had closed or on my days off about things that could have waited. 

I had no work-life balance whatsoever.  Even with PTO being allowed after one year of employment, I could not truly schedule PTO and was called when I was sick, and was expected to monitor postings to social media sites to be sure my team was talking about their successes instead of asking questions.

As an example of unrealistic expectations, my team was required to spend 6 hours in the car each way with a day's notice to go to a training three states away. They were not provided a hotel and were expected to work the following day.

Unfortunately. the company has gotten too big too fast and overlooks who they place in upper management, which has caused a lot of managers there to leave, specifically female employees.

It might be different in other parts of the country, but in New England, it is not an idea workplace and does not pay what people are worth.

The company leases locations without consideration to demographics and sight unseen. so it is very common that a rep who "clerks" at a busy location might make 4x the amount of a sales manager who works non-stop at a slower store.

This is not an organization I would recommend to cohorts, friends, or family.

On a regular day, I found myself standing or walking around the sales floor, waiting for eager customers to come in. While I sometimes waited for hours, I could always rely on my co-workers to brighten my day with fun-filled discussions. Even though commission and the need to sale sometimes created friction between the group, the laid-back atmosphere they provided was definitely the best part of the job.

Some of the customers would arrive knowing what they wanted, how much it was, and what they knew it could do for them. There were others who needed a quick but detailed education on today's wireless products and how they could benefit. Many of them truly felt enlightened by the information my co-workers and I gave to them. Being able to do this for others gave me a great deal of satisfaction, as I was learning about the wonder of smart-phones, wireless internet, etc. myself.

However, there were some customers who felt the need to fight me over requirements that were beyond my control, like upgrade fees and the prices of the products. There were a few customers who even entered the store expecting to leave with what they wanted for free simply because they were long-time Verizon Wireless customers These customers, along with the ones who demanded for us to handle maintenance issues that only technicians could handle, were the worst part of the job.

The manager was extremely helpful in informing me on the benefits of smart-phones and additional products. Under her wing, I discovered the different features of specific cell-phones, as well as other technological subjects like operating systems and data networks.

Top Job Titles	Average Salary
Sales associate 1315 salaries reported	$60,798 per year
Retail sales associate 604 salaries reported	$61,279 per year
Wireless sales consultant 8 salaries reported	$40,526 per year
Sales consultant 40 salaries reported	$52,000 per year
Sales manager 32 salaries reported	$92,047 per year

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