physician

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TDB Communications

typical day is taking calls back to back with no time to clear documentation. as soon as the caller ends the call, the next call will start and you will watch as it takes 3-5 minutes for a new doc to load, so you're forced to use sticky notes first, then fill in when the CRM finally catches up. you are required to have the skill to pace the call so you can catch up. Many people in my "class" studied and paid way more attention than me and were dropped because they couldnt keep up. while i was able to pace phone calls for an easier time with documentation, many others would be stacked with documents to complete by the time their break/lunch comes, or their shift ends. i was in a class of maybe 30-40 people. the people most excited for the opportunity were gone by the 2nd month after training.
you learn a lot about the position through a paid class that takes a few weeks. but you learn the most when you finally start taking calls.
management from the contracted client was basically a brick wall; 90% of the time you'd send a message inquiring about things and they'd refer you to a incomplete database of information that is disorganized / would not give you a clear answer, or they would not reply at all. Management from TDB only gets in touch with you  for things regarding filling out your hours worked to the minute, or when the client wants to give you a verbal/written warning for making a mistake without showing the exact errors. Just sign the paper like you remember the one call you took out of the hundred from that day, a month ago.
workplace culture is weekly meetings to put your name on a digital star if you were top 5 highest calls taken with minimal issues in call quality. also getting to read to the rest of the teams call a few paragraphs about what management wants improvement on.
hardest part of the job is clocking in, most enjoyable is holding the power button on the laptop at the end of shift and not staying on , unpaid, to converse with a manager/lead that suddenly acknowledges your existence 7 hours later.

-Personal experience-

In a class of 30-40 individuals, by the 11th month i was 1 of 3 left. I was let go without explanation over the phone, then given the official reasoning a few days later through email stating I had higher than normal internet connectivity issues which effected time being able to work. the client i worked for required us to connect to their VPN. While my internet connection always had 200-450Mbps, as soon as you connect to the clients VPN, it is hard stuck at 5Mbps. This was an issue consistently brought up by my peers, and management stated it was ok. This poor connection impacted call quality because 80% of people calling in only heard our robotic voices.  Again, this was an issue everyone in my class had and we frequently talked about in our own chat group. This was not an issue only I had. They could've just stated the contract was up but i guess thats just what they do.

Additionally, on a bare minimum work laptop and monitor, we had 6-7 windows open and  5-6 different programs that had to stay open for the variety of assistance we provide. So combine a <5Mbps connection, with a laptop that can barely handle 2 google chrome windows with 8-10 tabs for resources and CRM... AND the 5-6 different programs... you can kind of see how its rough. that's not including an upset caller and a lead/manager asking why you're taking longer than 10 minutes on a call when it took 7 minutes for the CRM to finally load a new page and let you click into a box to fill in the callers name.

Management at TDB seemed to not understand what VPN is either since I had to explain it with photographic evidence 2 or 3 times using speedtest.  Having to restart our systems was a daily occurrence, and the amount of people and phonelines we had to report the issues to took longer to complete than fixing the issues itself(restarting the work laptop). 

Final words, If this company on the other side of the country wants to pick you up to work in California, understand it is temporary and that they are not looking to hire after the temp period, because they'll say it a ton before sending you the official offer. To this day I wonder if TDB actually knows what they set their workers up for. Other than that if you're not over the age of 50 the work is easy as long as you don't take it too serious and try to impress anyone.  just do bare minimum and fly under their radar so you'll have the job as long as you need for the duration of your contract.

What is the best part of working at the company?
The best part of working at this company was the agents, supervisors, and managers in operations. They were supportive, collaborative, and genuinely committed to helping both employees and customers. Being able to work alongside them and assist the agents was the only consistently positive part of my experience.



What is the most stressful part about working at the company?
The most stressful part of working at this company was the HR leadership. The environment they created was consistently hostile, controlling, and dismissive. The same toxic patterns that existed before were brought into this department, and because there was no accountability, the behavior continued unchecked.
HR operated more like a disciplinary unit than a support system. Employees were treated as if they were in trouble by default, and the atmosphere often felt like a prison rather than a workplace. Concerns were ignored, communication was poor, and the overall culture made it extremely difficult for anyone to feel supported or valued.
This department’s leadership style is the main reason turnover is so high, and why so many employees choose to leave.


What is the work environment and culture like at the company?
The work culture within the HR department is extremely hostile and fear‑based. There were days when I genuinely felt afraid to come to work because of how controlling and intimidating the environment was. Employees were treated as if they were in trouble by default, and the atmosphere often felt restrictive and punitive.
Breaks were discouraged or made difficult, and the overall tone from HR leadership created a sense of being trapped rather than supported. When concerns were raised about this behavior, nothing was done. The lack of accountability allowed the same toxic patterns to continue unchecked, making the department feel more like a place of punishment than a workplace.
This culture is the main reason turnover is so high. It’s not sustainable, and it pushes good employees out.


What is a typical day like for you at the company?
A typical day in this department was chaotic, stressful, and dominated by constant interruptions from HR leadership. It was common to be stopped repeatedly throughout the day, reminded of hierarchy, and told where you could or couldn’t go. The environment felt controlling to the point where it was difficult to focus on actual work.
There were situations where security was involved in ways that felt invasive and unnecessary, including entering workspaces and going through desks and personal items. Leadership allowed this behavior to continue without addressing the impact it had on employees. Conference rooms were locked, access was restricted, and the overall atmosphere felt more like a high‑security facility than a workplace.
The combination of intimidation, lack of trust, and excessive oversight created a daily experience that was mentally exhausting and emotionally draining. It was the most restrictive and hostile work environment I have ever encountered.

Typically, a day at work moves at a brisk pace. I would be continuing in my current job if the GSA had retained the contract with the Army. In this job, I have learned how the day-to-day proceedings of interaction between government agencies work - a new experience for me, having never worked in the public sector before.

   The members of management, with whom I work very closely as the Escalation Liaison, all seem to be very knowledgeable and capable individuals who were thrust into a very difficult task from the onset. What I mean is that their superiors in GSA upper management may have made an unrealistic initial bid for this contract with the Army, estimating that they could take on the project with minimal human resources. As a result, they lost the contract in one year. 

   My co-workers and I have developed an unusually solid bond in a relatively short period of time. We have formed a culture of helpful cooperation, somewhat out of necessity as our operation has been divided into several specialized tasks. Our culture of cooperation makes some of the most difficult parts of the job much easier because individual employees are generally trained only in the one specialized task to which they are assigned. It is inevitable, however, that the employee will be called upon to find solutions that require knowledge of the other areas of specialty within our operation. That is where the helpful, mutual cooperation becomes most valuable. 

   Without a doubt, the most enjoyable and gratifying part of the job is being able to help our military families who serve us.

TDB Communications, like many call centers, has its challenges. Here’s a critical perspective on various aspects of the job:

A Typical Day at Work: The workday is often repetitive and stressful, with constant calls, strict performance metrics, and little downtime. Employees are expected to follow rigid scripts and handle frustrated customers, which can become exhausting.

What You Believe You Learned: While employees may develop patience and communication skills, the job often lacks opportunities for real professional growth. The training can feel rushed, and long-term skill-building is limited.

Management: Management can be hit or miss. Some supervisors are supportive, but others focus solely on metrics rather than employee well-being. Favoritism and lack of transparency in decision-making can create a frustrating work environment.

Workplace Culture: The culture can feel toxic due to high turnover rates, lack of morale, and little recognition for hard work. Pressure to meet quotas often overrides employee satisfaction, leading to burnout.

The Hardest Part of the Job: Dealing with angry or rude callers while being expected to remain calm and stick to company policies can be draining. The lack of flexibility in schedules and micromanagement also adds to the stress.

The Most Enjoyable Part of the Job: The best aspect might be the camaraderie with coworkers who share the same struggles. Occasionally, a kind caller or a problem-solving moment can provide a sense of accomplishment, but these moments are often rare.

The management here is terrible. Don't expect an HR person to stay longer here than two months- I think in the 6 month contract I had, they went through three of them. And the reason is they don't follow the law. If you complain about a co-worker harrassing you, they hush it up and pull the rug over it. They don't listen to the workers at all or care how the environment is for them. They just take the money and ignore everything else.

The hiring process is questionable, if they have one. They don't pay much attention to your resume. I worked with someone who had no experience at all in policy or contracts, yet that is what job assignment she was given. Pretty much if you are a warm body, you will get a job here.

The only pro here is that because no one is paying attention to anything or what you are doing, you don't really have to worry at all about finishing deadlines, showing up for work on time (or at all- I had a co-worker just not bother and still filled out her 40 hours a week, they never noticed) or the client. This is a great place for you if you have a couple of kids because it is super lax and you wouldn't have to stress about picking up the kids from school, or missing school events or even leaving early to go grocery shopping.. They'd never know you were gone.

What is the best part of working at the company?
Helping veterans and their families was the best part of this position. 

What is the most stressful part about working at the company?
The absolute presence of clear nepotism and unprofessional practices. The supervisors clearly break all professional protocol and are backed up by HR. Taking pictures of employees that were clearly in violation but there must be other ways of documentation. Advances that have been swept under the rug and continuous  violations that were shared with superiors and ignored. The most horrible place to work in my adult working career. Very demeaning, very belittling and NO ONE CARES! The chain of command is similar to a secret society. Maybe someday it will trickle down and instead of being worried about staffing, someone will start addressing the supervising. One day someone will be held accountable. 

What is the work environment and culture like at the company?
Horrible, unfair and surprisingly not corrected

What is a typical day like for you at the company?
Lots of calls and even more unethical directions

The building I worked in was beautiful. A lot of art and plants which honestly helped me a lot. I think the hard thing was this was an entirely new job position so everything was new. They didn’t iron out problem before they started such as vacation time which is huge for most ppl or even a disciplinary system. Management was okay. Some were really really good!! others questionable, but most okay. The employees were super cool and sweet which made for a good environment. Pay was okay. Wasn’t the greatest or the worst. It was just very unorganized which is hard for a person like me who likes organization and have worked for companies who are more set in stone. Not a bad opportunity if you are just starting out or trying to get on your feet, just set your expectations accordingly. Oh, and I didn’t like it being contracted. I think that left a lot of room for miscommunication and the ability to play the blame game and not know who to go to with formal complaints. 

I’ve been doing contract work for a long time. I know what training and professionalism looks like. This isn’t it. The trainers shouldn’t be trainers. They are rude and unprepared. There is a severe lack of communication among employees. If your check is wrong or you don’t get paid at all, getting HR to respond is worse than pulling teeth. In the 8 or so weeks I worked here, pay was wrong at least 50% of the time or you didn’t get paid at all. I’ve never seen anything like it.  The gross incompetence of this entire company is unfathomable. Completely unorganized as well. I don’t know if they just don’t care or not qualified but management is the problem here. Stay far away from this company. Don’t let the pay fool you into thinking it’s a good place to work. They even got all the names of their employees wrong on some level. There was 130 in my training class and it was a total joke. Everything I learned, I learned on my own. 

Employees are being left alone to work when it was made clear by the VA this is not acceptable. Supervisors are local and know that employees are being left alone , often in advance, and do nothing to attempt to get coverage. Supervisors don’t seem to even know the schedules of employees. Supervisors live locally but won’t come in to help. Employees have to work 8-hour solo shifts with no breaks at all and are yelled at by employer when VA personnel are notified if they have to use the bathroom, because it makes contractor look bad and possibly violates contract. Supervisor is getting another job and ignores this and other concerns. HR is out of state and seems to have no idea what is going on in Martinsburg, and doesn’t care. Employees are not safe.

I enjoy the work culture and the moral boosters/theme days they use to better our moods and make our jobs enjoyable. It’s a decent paying job but the health, dental and vision benefits are bare minimum coverage. Very high deductibles and OOP expenses. Poor work/life balance. Breaks are 2-3 15min breaks and a 30min lunch but by the time you start your break, lock cpu and leave the floor to go to your car or wherever for your break, 3-5mins have passed and so your left with only less than 10mins for your actual break, before you have to make it back to your desk to sign in and get ready to take your calls. Overall the calls keep you busy and the days tend to breeze by.

Top Job Titles	Average Salary
Physician 204 salaries reported	$225 per hour
Nurse practitioner 130 salaries reported	$157 per hour
Audiologist 7 salaries reported	$424 per day
Ophthalmologist 11 salaries reported	$186 per hour
Psychologist 46 salaries reported	$155 per hour

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