support worker

case manager

foster care worker

supervisor

therapist

TFI Family Services

This is a hard job. There are a lot of people that are not going to be able to do it. There are a lot of people that will struggle. There are hard days where you just don’t feel like you can meet expectations. But depending on your upper management, and who you’re assigned to, you can have one of the most supportive teams that you will have . The pay is decent, the raises are good if you’re good at your job. The insurance is not bad, but it definitely could be better. There will be days where you work extremely long hours. Once you’ve mastered your skills, you really get to see the fruits of your labor to the children and families that you get to work with. This job requires a positive outlook. Good caseworkers believe that people are capable of change. Court is very difficult. There are times where you will have a great experience in Corp, but there are also times where your experiences are not respected. No one knows what you actually do outside of the company. Sometimes expectations from parties outside. the company are unrealistic. You carry a caseload of about 17 children when you are fully case assignable. But everybody involved in the case will want you to do whatever it is that they need immediately regardless of the needs of the other children. You will travel a lot. Sometimes you have opportunities to travel outside of the state. There’s compensation for your gasoline when you have to use your personal vehicle, but there are company vehicles that you can check out. A lot of your transportation involves getting your children to court. The longer you were in this position the easier the job becomes, but the first year or two is very difficult. once you know what you’re doing it’s very easy to meet expectations of your superiors by planning ahead. You will get blamed for a lot of things that you do not have control over. This is a very emotional job and you deal with a lot of people that are in the rock bottom of their life including the kids and the families. The time off is good, and on days where you do not have immediate expectations, such as getting a child to court or participating in an essential meeting you are able to modify your work schedule to meet your personal needs. Mentoring is great, there’s additional pay for being a mentor. However, you have to take on additional responsibilities outside of your caseload once your protégé becomes case assignable. When they are assigned cases during that time, period, sometimes they are in training and you have to make things fit into your schedule and it becomes difficult, because you have additional families and children.  

Having worked at 2INgage for over 3 years in 2 other positions before becoming a case manager, I had a good amount of time with the company. When 2INgage took over the case management contract from DFPS in region 2 in June 2020 it wasn’t without its challenges, but it seemed like a promising start. However with changes constantly in upper management and reassigning directors to different areas frequently it was virtually impossible to have  clear expectations about your work and how to do it satisfactorily in accord with the changing precedent. Management became increasingly unreceptive to employee feedback regarding inefficiencies in the documentation system we used, or helping accommodate needs within your caseload based on travel to facilitate visits for children and families or establishing services for higher need parents or children. Don’t expect much lenience if you need to take time off for sick leave or other matters as you hardly have enough time daily to stay on track with all of your cases; depending on your supervisor it may or may not be easy to setup a plan for when your out for coverage of your cases. Overtime is occasionally offered but the message from management seems to be always expend more time to document document document even when you have already reached 40 hours in the pay period and have been traveling extensively or out in the field for tour kids’ or families’ needs. 
If you have a passion for working with children and families 2INgage can offer you that chance, but internally there isn’t a lot of proven commitment by management to their employees in the long run. 

 Overall a stressful place to work and the paperwork involved, which is over the top and most is redundant and not utilized, makes it stressful trying to keep up with all the case loads. Training is a joke because there basically is none.  Even though they will put you through a lot of online training, most of it will not help if new to this field. You will get case loads prior to when you are supposed to because turnover is high. Management is not the best at helping you learn, they tend to just give you something and say do it and you are left to figure it out on your own. Management definitely plays favorites and one manager seriously needs management training. Management 101, you do not yell across the room to another employee and joking or not, tell her to stop talking and criticize her when every employee knows the person she said that too, was definitely not a favorite and could hear everything.  You work late evenings a lot and are expected to do on call without getting paid for it for a full 7 day week. You can get called out during on call and you can count that time as part of your weekly hours but you better hope it's not late at night because if it is, you will still be expected to go in the next day like normal. You are also expected to answer calls even if off the clock. The pay and benefits are not bad but the stress level and hours you can work are not worth it. This office also likes to gossip. Upper management is a joke, they aren't out in the field so think you have all the time in the world to do new things to add to your already high work loads.  

As a HR manager at TFI, I am proud to be part of an organization that truly values its employees and fosters a culture of growth, collaboration and innovation from day one TFI has demonstrated a commitment to creating a supportive and inclusive environment, where every team members can thrive. TFI understand the importance of maintaining a healthy work life balance flexible working hours remote work options and generously policies allow employees to manage their personal and professionalize effectively diversity and inclusion are at the heart of our company values. We celebrate different perspectives and backgrounds, creating a welcoming environment where everyone feels valued and respected. The company also has a great recognition program in place to celebrate achievements and milestones, regular awards and appreciation events, motivate employees and acknowledge their hard work and dedication. Teamwork and collaboration are also encourage every level open communication channels and a flat organizational structure ensure that ideas, flow freely in innovation is nurtured. Overall, TFI is a fantastic place to work, offering a dynamic and supportive environment where employees can grow both personally and professionally I would highly recommend working here to anyone looking for a fulfilling and rewarding career!

The job in itself in very rewarding at times however the management at this job is poor, they will make it seem like they are listening to your concerns as a caseworker then they won't make the changes to make it better. There is no work life balance. If you have kids on your caseload that live far away and have parent child visits, if there is no transporter available, you as the worker will be responsible for picking up the kids and taking them to the visit which takes away time that you could use to be documenting. There were times where I needed to leave my house by 5 am if the kids live far away and I would have to have them at the office by 8 am. There were times where I would have to drive 4 hours to Houston and the leadership would not tell me to head that way until 4-5 pm which would make it where I was working all day and then driving with a child in the car all night. The leadership does not take into consideration that it is dangerous for a worker to drive with another child in the car while being sleep deprived. 

This is an incredibly toxic place to work. The upper management in charge are always causing issues and forcing people to get work done in an unreasonable amount of time but can’t figure out how to process the easiest and most minimal things they are responsible for. All of the chiefs are buddy buddy and don’t really care about the employees. It’s always about what more can they get out of all of us for the low pay. The hours can become so extensive that you start to lose your work life balance within a blink of an eye and you dread going to work every single day. This place is not a good place to work, the turnover is terrible, and there’s no appreciation for anyone in administration roles. You get a hefty PTO, but when you go to use it, you are made to feel like you can’t enjoy it and you will come back to ten times more work and getting tongue lashings for your work not getting done because you were out etc. when you shouldn’t be assigned more work when on PTO. There is never ending amounts of work and disrespect to go around if you want to work here. 

When I initially applied back in May 2024, the job description was completely different from what you actually are expected to do. As someone with no background in social work, the training wasn’t helpful at all. Most are on your own modules you have to complete and then the others would be instructed led, which I feel most hardly even know what they are teaching. 

Terrible training experience overall and they will push you to be case assignable even when you aren’t ready, they care more about their numbers rather than how their employees feel. It’s depressing, especially when you’re dealing with legal challenges. Whenever you have questions you will get ignored or met with condescending responses. They don’t value their current employees and someone of higher position even said that we are easily replaceable. Who says that to people in training? 

I could go on and on. The many sleepless nights you’ll have due to having to work on call. The amount of hours you’ll spend driving all over Dallas county or even further. Then be expected to still get your regular work done on time. 

The only pro I have is meeting people who agree with me. 

This company heavily relies on its employees to fund their own success, making it extremely difficult to get reimbursed for necessary expenses. This became apparent to me from the beginning when I had to pay over $200 for a background check and onboarding requirements. Other expenses such as travel, hotels, and gas also fall on the employees, almost as if the company is taking out a loan on YOU. The marketing team is a chaotic mess, with numerous members being paid to nothing. The marketing team would greatly benefit from formal education and training in order to effectively market. It is evident that they lack a clear understanding of marketing strategies and techniques. All they do is create simple flyers on free programs like Canva for events, while leaving employees to cover the costs of printing. This issue needs to be addressed immediately. There should be more accountability and training for “leaders” who lack the skills necessary to effectively lead a team to success.

TFI does not care about their employees. I had a life changing event occur/medical emergency and they were not understanding at all and expected me to come back to work in the middle of a life crisis because I had no more time off available. Lies after lies have been told to me from supervisors, directors, and hr. I hated my previous supervisor so much that I changed positions. I took a major pay cut for the new position and was told things about the new position that I thought would make working there better. Once again I was lied to. They said things about the new position that I felt would make working there better. However, the new position is not what I was told it would be. There was no training for either position. I’ve had to learn everything on my own. I’m super confused with my new position and I don’t know what I’m doing and have absolutely no direction. Everything seems to be about numbers and not about the kids. It just seems crazy that we are dealing with people’s lives and it doesn’t seem that the company is taking it very seriously. I’m disappointed with this company. 

What is the best part of working at the company?
The flexibility and the ability to set your own schedule  to an extent. 

What is the most stressful part about working at the company?
The hours, pay is not accommodating to the job duties one case manager is expected to perform. There is no consistency. And although you are told you do a good job often nothing reflects that from the ones who are telling you are doing a good job. For example I know you have 5 court reports so and a placement you are doing a good job but I also expect you to have these 2 other things done by end of day today. 

What is the work environment and culture like at the company?
The work environment is okay. Once you are there long enough depending on what position you can work from home. Although with this job you are never in spot too long. 

What is a typical day like for you at the company?
Answering phone call, constantly on the go. Trying to find time to complete documentation on top of the million other tasks that are needed to be done. It’s a very fast paced job and I do think training could be better in some areas.

Top Job Titles	Average Salary
Support worker 437 salaries reported	$17.18 per hour
Case manager 352 salaries reported	$26.59 per hour
Foster care worker 141 salaries reported	$23.27 per hour
Supervisor 96 salaries reported	$65,583 per year
Therapist 87 salaries reported	$60,558 per year

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