program director

case manager

mental health technician

certified peer specialist

registered nurse

THE BRIDGE INC.

A typical shift as a residence counselor is simple. Come in log in the log book. Greet the clients. Supervise medications. Meet with clients if you have a case load and complete progress notes via online system. You do gain valuable people skills if you choose to learn and education yourself utilizing your experience at the agency. The clients are wonderful and many people will tell you they make working at the agency worthwhile. They really are good people that need assistance from compassionate individuals. Co-workers from my experience differ from location to location. Each building has its own culture. There are some truly wonderful managers at this agency however, there are many ego centric power hungry managers that will make your life just as miserable as theirs if you are not on your game and taking care of your work in a timely manner. Don't think you can just do nothing at all because the environment can be laid back at times. Make sure you stay on top of your responsibilities. The hardest part of the job is the low salary, weak union regarding fighting for higher pay, moving on to better positions or in house disputes with management. The most enjoyable part of the job are the clients and if you are lucky enough like myself to work with great co-worker and good managers. Let me be honest as I'm not sure who was writing these other reviews but the majority of Residence Counselors complain heavily about this agency and with good reason. Although the union is 1199 which if you work in a hospital setting is wonderful, in this setting it's quite the opposite. The union delegates and representatives do not have your back. They rarely call back despite how many messages you leave on their answering machine should you need them for anything. You are discouraged from striking by the delegates themselves as they try to "inform you" that if you do strike it could take a loooong time and you could risk losing your benefits. I would imagine that after seeing how the staff struggles the union would strongly encourage you to STRIKE so that you could get better salary including night differential. No raises are given for several years at a time not to mention again no night differential. Interestingly enough they do have a budget to open new positions and new buildings through some logical explanation I'm sure such as project specific funding etc. Let me be fair by saying this is a great place to start if you are interested in beginning a new career (entry level) in the field of social work. Just don't have high expectations. Come in work, learn and get an education half funded by the union which is one of the two only things they are good for. The other is your health benefits which I must give them is excellent! Flexibility and job stability are quite strong. Soon as you get enough experience and/or an education...GET OUT! There's a lot more out there for you somewhere else. This isn't the type of place to make your home unless you are one of the very few people getting paid a decent salary. This is just my honest opinion from my own experience working at this agency. It is not meant to scare or deter anyone from being employed at this agency or harm the agency's reputation in any way. The Bridge has their pros and cons like any other place of employment out there. My opinion is just that...mine. You can decide for yourself in the end which is what you should do!

I worked in the executive office for about 9 months and then decided the affect on my mental health was not worth it. I left without a job lined up because I’d rather be unemployed and broke than barely getting by and abused. If there was an example of a traumatized organization this would be it. The Bridge is a nonprofit that serves a minority community but has 0 minorities in exec positions. Let not even talk about how racist executive staff is and how micro-aggressive they are. 

One thing that stood out to me was when clients who live at older buildings complained that facilities needed to be fixed and my supervisor was nice to their face then turned around and said “people will always complain about something”. The clients themselves said they felt as if they were being ignored and the newer buildings were getting all the funding and attention. Every other week there was someone crying and screaming in the COO’s office. The CEO would scream at employees and use intimidation to get her way. She’s incredibly unapproachable. She also left early on New Years Eve but everyone else had to work the full day. I only worked there for 9 months and she took 2 vacations in that time. Don’t bother sending grievances to HR - they’ll just turn you away and talk behind your back. Job postings are misleading as well. They accept donations from the same corporations that contribute to the issues their clientele are facing. Oh, and no one really knows where the money goes. Not even the people handling it. It seems that only the executives know. 

As far as the programs go, there is a constant turnover within residential staff which leaves a lot of confusion. One day there’d be a program manager then the next a different one because the organization is so poor at keeping staff. Some residential programs were also short staffed and staffers were asked to work outside of their hours. Communication between residential sites and the exec office is HORRIBLE. My job in particular was difficult. I was expected to get results no matter what. There were times where I’d need to get in contact with someone and they wouldn’t answer my emails or the phone. My supervisor brushed this off by saying that sometimes the phones just don’t work... as if that’s a valid and normal reasoning. It goes back to what I said before about residents needing facilities fixed. In November the org faced a company wide shutdown because a virus infiltrated their network. We went without computers and emails for alittle over a month. I myself was not equipped with anything and brought my own laptop from home. 

My supervisor in particular was the type of person who was nice to your face but talked behind your back - gossip is so disgusting here and runs rampant. She gaslit me several times, would tell me to do or not do something and then why I did or didn’t do it. She didn’t reply to my emails when I would reach out for her help and then tell me I didn’t ask or that she didn’t see it. I was poorly trained, written up because I made mistakes due to a lack of training, and then blamed for that. My previous work experience and education were belittled.

If you are a person of color looking for an inclusive and holistic workplace with opportunities do growth and professional development, don’t work here. If you don’t care about environment and just want to be in and out, sure. Working here for more than a year isn’t worth it unless you’re in a senior position.

Worst company I have ever worked for. HR do not handle complaints professionally and blames the worker and conducts no real investigation into complaints made to them about issues affecting the staff. Supervisors are not qualified to lead and knows nothing about motivating staff. No proper job training and working in unsafe conditions both at work and in the field. No care for staff well-being and safety but rather spends time micro managing work and creating a toxic work environment in the process. No real assistance to clients but rather focuses on billing while overlooking the clients issues, if you care about clients then your targeted by management. Not good for your mental health or physical health as you will burn out with a large case load and expectations of servicing up to 60 individuals within 2 weeks with no assistance and expect visits be made in different Boroughs. What they pay is not worth the work and hassle of the job when there are far better opportunities out. Those who stay truly have no choice and only do so until they can get something better. I personally left without even securing any other opportunities as my mental health is far more important than any pay check and worst one that is below value. 

Do yourself a health and safety favor and STAY AWAY FROM THR BRIDGE AND WESTON TLC. Not worth the troubles and you will spend more money than your making to do your job effectively. 


I wish I could give zero stars. This care coordinator position is by far the worst job I’ve had in healthcare, and that’s saying a lot after five years in the field. I was not even here a full month and resigned. The pay is insultingly low for the amount of stress and responsibility they pile on you. The workload is completely unmanageable, with a caseload of over 45 clients, and you’re expected to complete endless documentation—so much so that taking work home becomes unavoidable. Say goodbye to work-life balance.

The workplace is a disorganized mess, with little to no structure. The culture is unprofessional at best and toxic at worst. The interview process was a joke, lacking any real professionalism, and once you’re in, don’t expect any real support. They send you out on home visits alone with minimal training, which is not only irresponsible but dangerous. When you bring up concerns, instead of addressing them, management tells you to resign if you’re unhappy—so much for valuing their employees.

I took this job because I believed in the company’s mission statement, but overworking and burning out your employees completely defeats the purpose. If you’re considering this position, think twice. This is a high-stress job with ridiculously low pay, and unless you enjoy being overworked and undervalued, this is not the place for you. Trust me, this job is not for everyone.

care about people.  However if you are only there to get a paycheck and can turn your head to the wrongful treatment of clients, this is the place for you.  Stressful environment thanks to management, co-workers are decent however with them being stressed as well it makes for a hostile environment.  Managers lie on staff all the time, they cook the books and it's well known by the top Managers.  This place will be shut down soon as they get around their friends they have in the other governing agencies that continue to assist them even with reports of misconduct to the clients, billing fraud and not providing services to the clients. Having friends in different organizations have been very helpful to this organization.  However the same has been for bigger organization that now have their doors shut completely.  I'll wait for it

What is the best part of working at the company?
The best parts were working with the clients on their goals and professional relationships with fellow staff 

What is the most stressful part about working at the company?
The pay is too low. Administrative burden is very high on direct service providers. The union reps were not helpful - they are not fully SEIU organized which makes it not really a union organization. The managers don't have much advanced therapy training and supervision is spotty.  The programming doesn't reflect what the website promises. Most of the dynamic jobs, arts and wellness programming has not been around for years. Disappointing. 

What is the work environment and culture like at the company?
The culture is difficult - because of the low pay and lack of comprehensive training. There is a high turnover because salaries can be 10-30 grand below living wage for the area for direct service staff. There is no outside mediation services for workers/client conflict which presents large problems in safety and conflict resolution. 

What is a typical day like for you at the company?
40 percent paperwork, 20 percent meetings, 20 percent client contact.

Mondays are pretty hectic. When I want in the door every client has an emergency and their needs have to be met in a timely manner. Phones are ringing off the hook and visitors need to be buzzed in (home health aides, maintenance, etc). I immediately have to get on the phone with several pharmacies to find out where the medications are there were supposed to be delivered on Friday evening or Saturday the latest. Inevitably a pharmacy will say they delivered something was wasn't actually delivered and I have to track down the delivery papers and fax over to said pharmacy hi-lighting the medications that were delivered and the ones that weren't.  Clients need to be tracked down for appointment slips which they received from their doctors appointments but never handed into to the staff. I have to track down transportation for the clients waiting outside to be taken to their appointments. Depending on the day I may have to leave the building to do outside trainings or health presentations with other facilities or senior centers.

I was hired and eager to start when I started I quickly realized this is not workable conditions. I feel bad for the employees that work there, there is so much garbage that you have to walk over to get inside the office (food, boxes, bloodied sanitary pads etc). When walking in the area to the train station I’ve seen men pooping on the side of our office, people overdosed by the train just horrible. The inside of the office is so hot one is easy to pass out or get sick, there is no air inside the office and it smells awful. This is not a office building it is a community center and surrounding the community center is lots of project buildings. I spotted a huge dead roach by the admin desk. The work load seems demanding but good. The staff was very nice and the supervisor and program director was very hands on and helpful, very nice ladies run it. This was a culture shock to me and my time was very short at the job. Best of luck to all.

Some managers are interested in seeing employees grow, and see that employees are taking care of themselves. Not at the Queens location. The office is in poor condition, outdated, insufficient for employee use and management is inconsiderate to staff's wellbeing. Other departments are better Queens Health Home has lots of necessary improvements.
The job it self has now changed. Before employees delegate how they spent their time but now management has enforced strict time constraints fore Care Coordinators. Best part is seeing progress among clients and meeting several specialized providers.

 Typical Day: clock in at the office at 9, make phone calls check emails, 10am head out to see clients using monthly metro card provided. Go see 3 clients minimum by 2pm. Find time to get lunch otherwise you'll easily find yourself missing meals. Get back to office by 3pm to type and print notes. Management has you leave no later than 5:10pm.

It is a good place for someone looking for a job and need something quick. There is a union but there is not much pay for what I heard but you get great benefits. I was apart of management and my program was ran well and I had great staff so it was not all bad. I think people have to learn not to take things personally and there is a lot of drama in some programs. Some people want to learn your while business and it does nothing for them. It is not a bad place to work at but you'll need to figure what your next step will be, they are not going to help you with that. Also there is some favoritism with upper management but that didn't affect me. 

Top Job Titles	Average Salary
Program director 37 salaries reported	$76,311 per year
Case manager 22 salaries reported	$43,591 per year
Mental health technician 18 salaries reported	$62,750 per year
Certified peer specialist 8 salaries reported	$38,250 per year
Registered nurse 5 salaries reported	$92,000 per year

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