travel coordinator

training manager

front desk agent

TRAVELING TEAMS

I worked for this company for 4 years.  The first 2 years were great and it really felt like the owner cared.  However, after the business tripled in size staffing didn't adjust appropriately.  I started off originally in the call center and over the 4 years i was there grew into higher up rolls.  I worked through almost every position aside from management.  I would NEVER take on a management roll there.  The owner if something went wrong was the kind of person to scream and swear at you, a client, or a hotel if he didn't like what was happening.  Not to mention after certain people got promoted to management the workplace started to become very clicky.  Workloads are unreasonable for an individual person and you aren't allowed overtime as an hourly employee but you are given unrealistic expectations and not the time to meet them.  Feedback and dissatisfaction with expectations vs. workload was ignored.  They started to try and boost morale with weekly lunches provided by a chef and spirit weeks.  Training is hit or miss depending on if you start during a staff shortage or not.  I will say some of the people are very pleasant to work with and make the job a little better.  There is no work life balance but i will say they pay fairly decent, the insurance is good, and pto accrual is really good as well.  It is fairly easy to get pto approved as well.  I hope things have change for the better but from what I hear it hasn't.  It is a good stepping stone for getting into sales in the hospitality industry/sales. 

If you don’t mind working very long hours, being pressured and written up if you don’t answer at least 100 calls, and HAVE to stay over last minute because they force you to do outbound then by all means join the team! This company is VERY shady and steals money from guests. They play favorites and don’t wrote certain people up if they’re friends with the management, but will write you up if not. This place is full of drama, getting yelled at all day by customers, impossible deadlines, mandatory weekend shifts (yet Karen in HR says you only work during the week 40 hours.) Benefits are an absolute joke. Can’t even go to the bathroom without being side eyed by management. You’ll get a write up for being sick. If you have kids or need to come in late or leave early they are not accommodating at all. They will lie to your face and talk behind your back, gossip, so don’t let the benefits and pay and the office space alone trick you into joining. Only reason I stayed as long as I did is because of the few good people in reservations. They will write you up for calling in sick, maybe I’m getting so sick from the stress this place gives me. They need to close down their business!!!

Traveling Teams has been a great place to work, with a ton of upward career mobility. If you show up to work everyday with a good attitude, do your job, and have a sense of pride in your work, then you can easily get promoted numerous times and continue to earn raises. 

The company does a good job fostering a core culture, with a ton of employees who have been around for numerous years which contribute to an environment that is fun and easy to work in every day.

The company pays its employees back in numerous ways. Aside from the competitive pay rates, the company offers free lunch caterings for the entire office WEEKLY, breakfast meals, pizza parties, donuts/bagels/cupcakes. Outside of work hours, numerous social events are planned and paid for such as "outings" at the Pistons / Red Wings Games, Dave n Busters, Socials at bars/restaurants.

This is a job you need to show up for everyday, but that is also the definition of work and should be expected when anyone signs up for a job.

They will hire you for their reservations department and tell you that you will get promoted to a higher position in no time. I worked there for 6 months and I was told when I inquired about a department change that I wasn't ready due to my questions about procedures. This office is unprofessional, managers will talk to guests disrespectfully, managers make inappropriate jokes. Long hours and poor work life balance, they will tell you that you are required to work 2 weekend shifts out the month then schedule you for more. The coworkers you have to work with are not helpful, they don't answer their phones and are often not willing to help you. They expect you to get 70+ calls a day and have 3-5 minute phone calls. Even though this company allows you to work from home on the weekend or snow day - they don't let you work from home if your sick or having transportation issues. 
Overall this call center is very unprofessional and fake - especially management. 

Time management will benefit you. If you can manage your time wisely with structure, you will thrive exceptionally. If you don't have great time management, you may get overwhelmed during the busy season, but there is always someone there to help you if you ask. The workplace has such a nice vibe because the coworkers all get along and work well together. You can advance quickly here as long as you do well in your departments! The managers are chill and easy to talk to if you need help. There are work from home weekend shifts for easy overtime. 

I have had a positive experience at Traveling Teams so far. I love that I work in a tight knit department and have colleagues that are both helpful and fun to be around. I also appreciate that my managers are the perfect mix of support but also encourage us to be self sufficient thinkers to work through issues. I like the schedule of Monday thru Friday as well as the hour lunch, I have never had  an issue requesting off time or having to leave early for an appointment, and I feel like I am supported with my work and valued as an employee. I talk highly of my job to friends and family and I would recommend working here, especially as a recent graduate just getting into the workforce!

Traveling Teams is devoted to the development of its employees and encourages regularly internal transfers/promotions to help employees build cross-functional business skills. The company has an open floor plan, modern office environment with a full kitchen and quiet areas. Employees are given a comprehensive benefits package that is competitive, including an employee assistance program and more! There is a private chef who hosts a catered lunch for all staff 1x weekly and the company does quarterly team bonding events. Best place to work in the hospitality industry! 

The workplace culture has been one of the best parts of my time spent at Traveling Teams. We work as a team within our own departments and closely with other departments and in doing so form close relationships within the company. This makes it easier to get through our work  on a daily basis and know that someone always has your back when you need assistance. A lot of experience and skills are learned throughout the cross-training of departments that will help throughout your professional careers.
They are also always looking to grow departments and move team members into higher positions from within which allows for a lot of growth throughout the company.

I currently work at traveling teams. This is by far the best job ive had and i have no intentions of leaving. The atmosphere is great, i love my coworkers. There is never a dull moment or a day without laughter. Yes, this job can get mildly stressful if the call volume is high and youre dealing with not so happy parents, but you get that anywhere when dealing with customer service. This is an easy job for great pay. They offer pretty much as much overtime as youd like, benefits, discounts to hundreds of places, and sometimes the hotels even bring in food and merch! 10 oit of 10 would reccomend.

Pros - The opportunity for growth is great. I have been with the company for several years and it's really been exciting and rewarding watching us doing great things! I also feel like I make a difference with what I do and have a great team/support around me.ential

Cons
The typical "con" that most would list here would be that hard work is expected and days are long during busy times. We work in hospitality/travel/events industry. Hard work and long days comes with the territory at times :)

Advice to Management

Keep the vision! TTI is doing some amazing things. Share the vision and excitement with all employees.

Top Job Titles	Average Salary
Travel coordinator 5 salaries reported	$17.00 per hour
Training manager 1 salary reported	$31.22 per hour
Front desk agent 1 salary reported	$15.00 per hour

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