customer service representative

customer service/sales representative

order administrator

fulfillment associate

TSD Global

Overall this is one of the WORST places I’ve ever worked at in my life. They lie to you to get you to say yes to the job offer. The training doesn’t even teach you half of what you need. They expect so much out of you, again with no training at all. Drama is horrible as well. D**gs are horrible at the Anderson location. D**g deals happening right under your nose. People doing inappropriate things in the bathrooms together. Everyday it was something new. It’s unbelievable how bad it was there. Please don’t even put your app in. Not worth it at all. And if you don’t get 39.9 hours they only pay you $8 an hour. They give you $10 when you hit 39.9 hours. Which I understand it’s to get people to come to work. But sometimes people actually have legitimate excused absences and they only get paid $8 just bc of it. It’s stupid. Get paid weekly, you only get your check on Thursday if you get your 39.9 hours also. If not you get paid $8 and don’t get your check till Friday. Management is horrible. They don’t teach you a thing and it’s so unorganized. Management is stuck up and picks favorites. S**ual harassment is bad at the Anderson location (mostly managers/team leads) They don’t do anything about it either. No proof, then never happened is their theory. I quit because of a guy harassing me and stalking me, because they wouldn’t even look into it. They were too worried about losing people so they just acted like I never said anything. I had to leave because the guy was going way over the edge with me. 
(Sorry about the ****, the preview kept telling me I had inappropriate language in my review and it wasn’t allowed so I had to use **** to say what I needed to say)

This place is a joke. You are only paid 8.50 most of the time because they make you clock out to go to the bathroom and 10 minute breaks..You can not get that extra 2.00 an  hour because of that..and that is why they do that. the company does not want to pay you that much or else they woulnt make you clock out to go use the restroom. Its ridiculous. They do not values their employees..That is no way to treat your employees. They will never have hardworking dedicated workers as long as they keep that up. Its total disrespect. When asked why I was leaving to go work somewhere else. I wanted to say Really? you expect me to stay when this is how Im treated? I wanted to look at that supervisor and say. Do you clock out to go to the bathroom? Just lowest of the low and they expect us to do all this stuff well TSD, got one word for ya, value  your employees and  youll get employees that value you and their work and will work harder for you! . Ive worked at many places in my lifetime, and this place beats the record for the worst!! No words!! Disgusting. No other words to explain it!! Im glad Im out of there and working for a place who values me and I don't have to clock out to go use the restroom or take a 10 min break. TSD  will have harder working employees who value their work, when they value their employees and treat them better, whether it be better pay or allowing them to actually go to the bathroom without clocking out...

Recruiter rushes prospective employees through the paperwork process so that they are unaware they will not receive part of their pay for 90 days.

Must maintain 40 hours a week in order to get paid any commissions you have earned. The 40 hours do not start until you log into the system.  You must be actively making calls or it does not count as work hours. Regardless of what time you clocked in and out. If you have 39 hours and 59 mins you can expect to NOT get the commission you've earned. They don't care 40 hours or more no exceptions. PERIOD!!!!


Bathrooms in the office were disgusting and need to be repaired beyond belief. Employees are required to reach into the tank to lift the plug in order to flush the toilets if they were operational at all. Out of 4 stall in the ladies room only two were considered to be operational at best.
Computer chairs are broken, ripped, or just won't remain at a comfortable level in order to do your job adequately.
Sales floor need to be redone as the carpet has been removed in places and presents a tripping hazard.

Management is lazy and rude. They are more worried about walking around and looking busy rather than helping out when they are needed. And if you can get them to assist you they go out of their way to make you feel incompetent.

Absolutely nothing was fun about this job.
I would not recommend this company to my worst enemy.

I worked there for under a year and dialed SiriusXM, my sales were always good and I did like the fun competitive atmosphere.  I made over my goal for sales always but there always seemed to be a reason why I didn't get my commission, or they forgot and had to fix it.  When I was dialing we went through too many managers/supervisors.  As soon as you would get to know them they were leaving for a better job,or being fired.  

     There were too many illegal things going on that made the work environment unprofessional and sleazy. There were people that they hired there that I felt were dangerous, would come in drunk to work, selling drugs and people whom had no respect for the Supervisors or Trainers.  The turn over was terrible, they have no hiring standards.  

     The hardest part of the job was when I started training and had to deal with other management as my equals.  I learned just how crooked and terrible all of the so called "management" was.  Drug selling among-st Managers and blackmailing others to get what they wanted.  That place needs to be shut down.  I worked so hard to make the training better and the environment as a whole to no avail.

     So its a good place to get drugs, not a good place to work, There is no job stability.  Terrible Pay.

     Most enjoyable part of the job was getting a new one.

This is a new call center location for a company that has centers in Anderson, Evansville, and Manila in the Philippines. They desperately need people. The job was advertised as inbound calls only and sales were an opportunity, and not required. This is inaccurate. Sales are focused on exclusively, through what they call 'solution-based sales'. The idea is that you have to offer and sell products after you fix the issue the customer called in about, and then offer products based on any other issues the customer has. If call volume is low, they also do outbound call campaigns. IF you don't mind outbound calling and you are good at sales, this job is a good one. But they do not advertise it that way and that is why their turnover is so high. Things to know going in:
SALES JOB
Outbound sales WILL happen.
$8.50/Hour with bonus for attendance and quality score
They offer health, vision, dental
you have to commit to 30 days with no absenses or come in late/ leave early
The first three days are without pay, which you receive as a bonus
after 90 days.
they occasionally offer incentives, such as paying for pizza lunch, etc. to try and keep trainees from leaving.

As long as you know all these things going in and are ok with all of them, this is a good job with decent people.

The days go by so fast, inbound calls come quick and you have to stay on your toes. I love that I get paid weekly, there are contests and giveaways everyday for sales, I usually get free lunch once a week and even got a tv on my first month there. I read other reviews and that turned me off but the center I work at in Greenwood is right off of Main Street on airport parkway, they do not make you log out for break and they are very reasonable if you have appointments or other time you have to miss they always work with you to make up your time so you still get your bonuses. A lot of people were gossiping and complaining but I have the mind frame that I take no ones opinion as my own, I always go in to come up with my own opinion. This place is fair, helpful, they give their employees too much leaway if anything. I’ve learned so much about sales since I’ve been at this job I was so afraid I would get fired for not making sales but the entire management staff has been supportive and understanding. Seems like they listen to your calls everyday and tell you want u did good or bad. The training wasn’t the greatest but my trainer is gone now and honestly it’s a job where you learn most of what you will actually do everyday when you get out to the call center floor.

For starters they don't tell you this but your first 3 days are an "Unpaid evaluation Period". During which the most unprofessional, uneducated, and sad excuse for a "trainer" tries to Blues Clues her way thru  Sesame street. Honestly how this person was ever chosen to be the public face and filter of employees is beyond me. If you show intelligence, if you ask questions, if you answer questions correctly the first time with out having to search notes to find the answer, if you do anything except stroke the ego and play dumb allowing this "trainer" to believe she is the smartest in the room, you are chastised, berated, made fun of, singled out, Ostracized, and made to feel so unwelcome you will probably do as I did and leave. That being said the operations manager , and the site director for what its worth are awesome guys and tried their best but it be came a he said she said unprofessional mess that as I mentioned I wasn't even being paid for....i do have a suggestion.....Instead of not paying the first three days to combat turnover. I would suggest a more professional public face and training department. That woman literally said 2 plus 2 is 5 and that me thinking the correct answer is 4 is only my opinion and its disrespectful for me as her student to bring up that its wrong.

I worked here for about a month. In fairness to them, I will say that if you have initiative and are interested in sales, this is probably as good as any place. As a workplace environment, it is hopefully the worst place I'll ever work. The equipment looked like it was bought at flea markets, the place was never cleaned in the time I worked there, and looked and smelled like it. It also had its share of probationers and drug users there. I have nothing against the former, but do yourself and your coworkers a favor and leave your drug culture at home, as it impacts everybody whether you realize it or not. I also want to say that there were a core of people there who really like what they're doing and were making a big effort every day to succeed, but for myself I was too put off by the slackers/drug users and thugs (sorry, but I call them as I see them). I'm sure that if telemarketing was something that people aspired to that this company could be more selective about who they hired. As is, they take anybody and it shows, not only in the culture but in the benefits and pay.

A typical day at work includes being sent home early. Only to come in early the next day to make up hours, only to be sent home again, and then getting reprimanded for not hitting your hours. 

Your supervisors also complain to you about how the people above them are incompetent. Not even management wants to work here. Every week it appears more people get fired due to "budget cuts" when in reality it's a favorites game. 

This company hires anyone off the street because they are that desperate for people to work for them. No one wants to work for this company due to it's long standing bad reputation. With that being said, there is a lot of questionable activity amongst the entire center.

This job was fun, it's painted as a relaxed, friendly atmosphere. But no amount of air hockey tables and basketball goals could ever make this place enjoyable. 

What I learned from working at Teleservices Direct/ TSD Global is that no amount of rebranding can save a sinking ship. Just because it has fresh paint, doesn't mean it's not rusted underneath.

TSD Global is a good company to work for, but I would not recommend working here long term. Whether you have sales experience or not, you would easily get tired of dialing numbers that are not always guaranteed to be answered, making you feel like a robot every other second. If you’re not making any sales, they’ll coach you once or twice a week to keep pushing you to make them, but that’s not always easy to do. Therefore, I do love the weekly pay and split shift in between, which gives you time to take care of what you need to or rest for a few hours. It’s also easy to navigate through all the scripts and sites but pretty intense to try and land at least one sale. If you’re looking for a side hustle that gets paid weekly and just something to have temporarily until something better comes along, then this is it. I hate Sales, so thankfully, I won’t be here much longer, because I already have another job opportunity under my belt that I’ll be starting very soon. 

Top Job Titles	Average Salary
Customer service representative 11 salaries reported	$9.68 per hour
Customer service/sales representative 2 salaries reported	$10.00 per hour
Order administrator 12 salaries reported	$12.54 per hour
Fulfillment associate 10 salaries reported	$24.50 per hour
Pt 8 salaries reported	$24.50 per hour

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