customer service representative

travel advisor

team member

sales manager

TUI Group

A typical day is both dynamic and engaging. As a Regional Sales Manager, my day usually begins with reviewing sales data and tracking performance metrics across my region. I attend virtual meetings with the team to discuss progress, set goals, and brainstorm strategies for continued growth. I enjoy the variety of tasks, from problem-solving customer issues to aligning with senior leadership on regional targets and initiatives. Each day is different and keeps it really interesting.

Throughout my time in this role, I’ve gained invaluable experience in leadership, sales strategy, and team development. I’ve learned how to navigate complex challenges and identify opportunities for improvement.

Senior leaders are genuinely invested in employee success and continuously seek feedback to ensure we’re on the right track. I’ve always felt that my voice was heard, and I appreciate the openness and transparency in communication. The leadership team is approachable, supportive, and always willing to offer guidance or advice when needed. Their focus on professional development and providing resources for growth has been a key factor in my career progression.

 The workplace culture is one of the strongest aspects of my experience. There’s a real emphasis on inclusion, respect, and celebrating individuality. The company truly values diversity, creating an environment where everyone feels comfortable being themselves and to Come as you are!
There’s also a strong sense of collaboration across teams, even though we all work remotely. The culture fosters a sense of community, and I’ve made strong, lasting relationships with colleagues and leaders alike.

Retail can be unpredictable, and there consistently challenges that we face. However, with the support of a strong team and excellent leadership, these challenges are always manageable. Being adaptable and resilient is a key skill.



I have loved working at TUI for the past 12 years and feel incredibly proud to be part of this company. I started my journey through the TUI Apprenticeship Programme in a retail store, which was an amazing experience. The support I received from the apprenticeship team was fantastic, allowing me to learn, earn, and develop my skills simultaneously—ultimately achieving a distinction at the end of the programme!

One of the things I appreciate most about TUI is the career progression opportunities. I’ve had the chance to work in different areas of the business, gaining exposure to a variety of team sizes, leadership styles, and day-to-day responsibilities. These experiences have not only helped me grow within my current role but have also equipped me with valuable skills that will benefit my future career—whether within TUI or beyond.

A standout aspect of working at TUI is the people. The company brings together an incredible group of individuals from diverse backgrounds, experiences, and personalities. There is a strong culture of support, inclusion, and teamwork, making it a fantastic place to work. TUI also prioritises employee well-being, ensuring a great work-life balance and understanding the importance of family life.

Of course, there have been challenges along the way. Travel is an emotive industry—people’s holidays mean the world to them, and when things don’t go as planned, it can be difficult. Over the years, we’ve also navigated major global events that have impacted the industry. However, throughout it all, the support from colleagues and the company itself has made a huge difference.

Ultimately, I feel incredibly lucky to wake up each day and genuinely enjoy coming to work. Not everyone can say that, and I don’t take it for granted. TUI is a fantastic company, and I’m grateful for the opportunities, experiences, and friendships I’ve gained along the way.



A typical day at work will start by logging into our systems and working out what needs to be done for the day. Usually there is someone waiting outside before we open, whether they want a holiday, make a payment, have something they want to change or want currency. I’ve learned a lot within the business, including selling different types of holidays, travel insurance, foreign exchange, holiday changes, flight only, cruises, Disney,  car parking, excursions, the list goes on! The management within the company is amazing. They know where and when to push you to strive in the workplace, they reward consistently for hard work, and understands the balance between work and life. Workplace culture is fantastic! We see each other more than our own families, so I see my colleagues as friends. We work together as a team and lift each other up when things get tough, we go out together after work whether it’s for a meal or a few drinks, it’s a nice way to be outside of the workplace. The hardest part of the job would probably be organisation, not on the companies part but organising your day yourself, if you’re not a organised person it can spiral, but is not detrimental to the enjoyability of  the job at all and there is so much support from colleagues and management to constantly take feedback onboard to help you organise your day better on what suits you. The most enjoyable part of the job is the job! I love the job, I love the organisation and what it stands for, the opportunities to grow and progress in the the company, the customers are are regular customers who come in time and time again and build an actual relationship with them on a first name basis. It’s a wonderful company and I’m grateful for the opportunities.

I’m not sure how long high street travel will be about. As the years pass I’m shocked at how little experience our team had outside of Benidorm and Turkey. Basically day to day we are competing with our own company. You will get in trouble if caught giving online price and expected to use the shop system which is more expensive Online prices are significantly cheaper than shop and we can match it but only if they ask. I know some managers add on discounts to their mates and to get a sale but I couldn’t do that and not alowed.  I know independents that sell our product and beat us on price everytime. The ones that stay loyal are older generation that know what they want. The staff I’ve worked more recently with are mostly, young and disinterested and barely knew what they were doing, just looking at the computer screen and trotting out what was available - no "tailoring" at all. Rather do tik toks and snap chat than work. Nowadays my colleagues aren’t bothered and that’s due to managers and training. Retail staff aren’t knowledgeable and are dependant upon what they could see on the screen anf they aren’t competent or confident to make tailored itineries and book directly for each aspect. The "chain store" mentality of just telling you what packages were "on the shelf" is boring. We could book third party but it’s rare and no one trains you so we were winging it. It’s easy to see why everyone is going independent as better flexibility perks and wages. Haven’t looked back. 

Working for TUI, for such a big company i like but when i think of what i deal with on a day to day basis, it isn't worth any time. Yes you get benefits, but you have to push for sales and even bookings we make isn't enough for a tin of beans, it isn't motivational what so ever!
Recognition for what you do, goes a miss to you only ever seem to be pulled in for mistakes so simple.  

Training, for some brands is really great and fun day, but what they pack in to one day makes your head hurt. Educational trips, for people that are achieving and not for the employee's that actually need the training, the people that are achieving obviously don't need the training.

Management, come and go, pressured and cannot cope with the work load. 

The hardest part of the job is a sale on destinations/brands you aren't to sure about, asking for help yet members of staff are to busy to help you close a sale, targets that they talk about at the briefing in the morning.

I joined TUI UK in 2008 as a different career change from working within a retail environment. Over the past 5 years I have managed to fine tune my customer service skills by listening to customers understanding their needs and expectation and having to develop excellent inter supplier relationships to problem solve on the spot to resolve any issues as they arise. My confidence in sales presentations is very strong and I am unfazed by delivering presentations to excess of 200 customers. The management have given me opportunities to develop, progress and have challenged me along the way. I have great relationships with my co-workers and like to lead by example, coach and develop them. Being away from family and friends for long periods of time. Getting to experience different cultures and mixing with many different types of customers and co-workers.

It's a terrible company, full stop.

So much so that it was sold off from TUI.

The company promises promotions and touts them over your head, but you review them and they turn out to be demotions with more work...It's mind-blowing.

You obviously turn those 'promotions' down.  Or worse, they tell you they have a promotion, but then ask you to relocate for it and that the pay would be worse on top of that for the additional work...

It's a real s***show.

Run-away screaming if they offer you an interview.  It's nothing but trouble, and you will thank me for not taking it.  Trust me.

Not one person that has joined the company has been thankful for it.  It's a hot mess and it has only gotten worse since the hurricanes ravaged the Caribbeans.

My responsibilities include multiple complex web projects up to $4.9 million/ month across global business units. The Day to day activities involve creating RTM for BAU tickets, analyzing test scenarios, strategy in support of business cases, analyzed projects enhancement, and systems requirements processes through careful test strategy in order to maximize the benefit of QA initiatives. Supervise TUI’s US, UK, France & German QA teams, working closely with e-commerce Development team as well as AS400 projects relates to online brand and business relations with the respective business unit as well as responsible for Project Management and Tracking, Business process and Application Analysis, QA Process Improvement with Agile/Scrum methodology.

What is the best part of working at the company?
meeting new people, being able to help customers with the queries when possible 

What is the most stressful part about working at the company?
not having the support from your manager

What is the work environment and culture like at the company?
the work environment is fine, but the culture is if you confide with a fellow colleague about something dont expect them not to tell other people, dont expect support from your manager either 

What is a typical day like for you at the company?
busy with calls, some good helping a customer for example if a customer is having trouble logging in to their booking, or if an angry customer calls about a complaint

Opening up a new hotel branded Sensatori is an achievement in itself. The typical day is really varied on the theme we offer in Sensatori, whether it is Outdoor Adventure, Funtastic or Rainforest Reporter, every day is a different theme, where we have 14 different theme for each day working on a 2 week rota. During this, I have developed in self confidence and esteem, working on initiative and gaining experience on different roles here in Sensatori, such as working with Guest Relations and Adventure

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$19.00 per hour
Travel advisor 1 salary reported	$20.19 per hour
Team member 1 salary reported	$2,000 per week
Sales manager 1 salary reported	$100,000 per year

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