food service associate

cashier

TUTTI FRUTTI

I was hired on when they were reopening the 4th street store. I loved my customers and how light the workload was. The owners were constantly gone; they didn't even meet one of the employees who worked there. They're always unavailable, and would send the schedules the day of the new week. I needed time off and i gave them a one month notice; i was told i was the only one available for the shifts (i worked two shifts a day, six days a week)  and wasn't allowed the time off. I was told breaks weren't needed since the storw was never busy, and was lectured for smoking a cigarette in my car before my shift, being told it's unattractive and will make the store look bad. Every paycheck was three days to a week late, and would have 10 less hours on it than i had worked. The managers hated working at our store, so they'd find ways to get out of shifts there. I got tacked on managerial duties after being told they couldn't hire a manager due to wages. They fired me for asking for my paycheck 6 days in a row, because it was 6 days late. I was told I wasn't a team player for that and let go. Even though I worked 2-730, and 9-10/10-11 Mon-Sat.

A typical day at work started at 9 am and ended at 4 pm. I would have to empty out all the machines and clean the inside of them and put the yogurt back inside the machines. I would have to weigh customer's cups of yogurt, and run the register. We had to stir the yogurt every 30 minutes so the yogurt wouldn't freeze, and clean the store every 2 hours.
I learned how to fix the machines if they had a minor problem, also how to use a register and count down the money at the end of my shift.
The management was odd, there was no manager on site except for a few hours on Fridays. The manager ran 5 stores between 1 in Millsboro, 1 in Ocean City and 3 in Salisbury. The manager did try their hardest and did her job well in my opinion. The owners however were very unprofessional, and never kept any of the stores stocked, we were always out of products.
The hardest part of the job was being the only person there for 7/8 hours a day and having to help customers and make sure the yogurt was getting stirred and cleaning on time.
The most enjoyable part of the job was helping customers with their yogurt flavor selections and making the yogurt of course.

Tutti Frutti has shown me the steps needed to run a small business. Its challenged me to become a strong leader. It has given me the management skills that I know I will need in my future. It has shown me the importance of customer service, catering to what your customers want. I've learned the responsibility of being in charge and having healthy relationships with your staff. It has taught me the importance of advertisement, and where your business stands in its niche, what types types of audience to target.

My normal day at Tutti Frutti includes ordering inventory from various companies. Maintaining our machines to insure it is functioning correctly. I collect and count our sales from previous shifts so they can be properly organized for easy accessibility. Later in my day I will follow up with current fundraising associates to plan any events if needed. On my way out I will make sure all aspects of the store are running properly, and that the cleanliness is being maintained.

For a typical day at work it took me about 30 minutes to set up the yogurt machines, put out toppings chairs and tables so that I could open the shop. I would wait for customers, who would get their yogurts and toppings and then I would weigh their yogurts and ring them up on the cash register. Depending the day and type of weather we were having, it was either super slow or I had almost a room full of customers come in. As for co-workers, when I started working at my job there were about 5 people working. Now there is only me and one other employee. My coworker and I get along and are able to communicate when we need to put together our work schedules. Some days we split our 10 hour shift but most of the time we work alone. The hardest part of my job is when i unload the large deliveries by my self and have to put them away. Other than that it is an easy job, there is just a lot of work that I have to do during the day.

As I started my day at work, I checked to see if the previous employeer cleaned the work place. If something was not clean, I would clean and and maintain the environment comfortable and clean for customers to feel welcome. If any of the trays needed filling up with the toppings, I would fill it up, I would greet the customers and they would come in, have a little chat to make them feel welcomed, assist them with any help. If there was an upcoming event, I would inform them and hand them a flyer. As time would pass, I would keep the place clean, when it would be time to close, I would put toppings and dishes away, wash them trays and utensils, throw the trash away and have everything ready for the next day. Then when I lock the doors, I would cash out. Count the money, and place it in a safe. As my boss would come in. He would see that the place was cleaned and ready to go home,

A typical day at work for me would be coming in the store, turning on the machines, cashing in the register, filling sanitizer water in the sink, making whatever yogurt we are running low on, putting spoons in the toppings, opening the gate to open the store, put the music on and clean throughout shift.
It is only one person per shift Monday-Friday unless it is a holiday because we don't typically stay busy enough to have two employees working. I adore my employees and believe that they are all hard workers and give it their all, there is not one person I don't enjoy being around.
I would say the hardest part of my job is actually leaving the store without getting sidetracked and cleaning or organizing something else.
The most enjoyable part of my job is satisfying customers with my service and our product.

- A typical day would involve everyone working together in a fast paced environment trying to give the customer's the best service possible.
- I learned how to lead a group of worker's, how to remain calm and handle hectic situations.
- Management was very laid back. She knew me and my co-workers knew our responsibilities and what had to be done. My manager had a lot of trust in both me and my co-workers as we never gave her a reason not to.
- Hardest part of the job would be when a co-worker comes in late and it is really busy at the time. Of course, just remain calm and do what you can do to the keep customer's happy.
- Most enjoyable part of the job is just talking to the customer's, helping them find what flavors they might like and what toppings would go good with the flavors they got.

A typical day at Tutti Frutti consists of maintaining the shop while the owners are gone which includes serving all customers, making drinks and desserts, refilling the yogurt machines, cleaning tables and chairs, refilling toppings and pastries, and cleaning the entire shop when closing. 
I learned how to communicate with people much more effectively and how to interact with other cultures. I also learned how to make smoothies, frappes, lattes, hot chocolate, milkshakes, pat-bing-soo, and boba. (The recently mentioned are korean desserts and asian treats.) I also learned how to manage an entire store on my own as the owners were often gone.

A typical day at work included giving customers samples, checking them out at the register, making sure the bar was clean, making yogurts, sweeping, mopping and taking out trash. I learned to be a dependent worker and being able to complete tasks without any help. I loved my management. They are helping and always made sure I was on the right track. I became close with my co-workers, we are all good friends. The hardest part of my job was telling my customers that we didn't have to flavor yogurt they wanted. The most enjoyable part of the job was being able to put a smile on the customers face and having conversations with them.

A typical day is opening the store, turning on the machines, putting out/ filling dry and wet toppings, making extra frozen yogurt if need to, filling the machines with more yogurt, helping customers, ringing up their purchase and in-between customers washing empty used dishes. i learned a lot about how the food industry works, how to cut the fruit and make the yogurt. Management is usually always there, helps when needed, Wish they would trust and teach you more of what to do in the beginning but it gets easier when you've worked there for a while. Not much is hard about this job. making and cutting the food is but it's tolerable and easy after you get the hang of it,

Top Job Titles	Average Salary
Food service associate 1 salary reported	$18.00 per hour
Cashier 1 salary reported	$16.00 per hour

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