warehouse worker

unloader

warehouse associate

warehouse lead

order picker

TW Services Inc.

The work itself was never the challenge. The work was straightforward, the pay was fair, and there were good coworkers throughout the company. What ultimately shaped my experience was the quality of leadership.

I arrived believing that effort, accountability, and consistency were the currencies of advancement. I left understanding that in some environments, perception can carry more weight than performance. Over time, I found myself focusing less on the work and more on navigating management styles that often felt inconsistent. Interactions that should have felt like opportunities for growth frequently felt like exercises in criticism rather than coaching.

Leadership and authority are not the same thing. Leadership earns respect through fairness, consistency, and example. Authority relies on position alone. Too often, those concepts appeared to be confused. As a result, it became difficult to believe that standards were being applied equally across all employees.

The experience taught me that people can tolerate hard work, long hours, and high expectations when they believe they are being treated fairly. What becomes difficult to tolerate is uncertainty about whether the same standards apply to everyone. There was real potential in this workplace, but in my experience, the management culture ultimately overshadowed many of the positives.

It's a job. Nothing else. Basic physical labor unloading and breaking down food pallets in a climate controlled distribution warehouse for a national grocery store chain with the use of electric powered pallet jacks.  High turnover means you won't be the "new guy" for long. It also means promotions are available if you are decently competent, but without a fair increase in compensation. Performance reviews are nonexistent. If you want a raise you gotta speak up and justify yourself. If you can do so you'll get a raise. Pay starts about $2 above minimum wage and it's reasonable to expect to obtain a promotion and additional $2 in pay in a years time if you can perform the work properly and are not a problem employee. Excessive absenteeism is the most prevalent reason most don't last long in the job. No benefits beyond insurance. It's not going to give you any sense of satisfaction, and you will not be appreciated, so it's unadvisable to go above and beyond the basic expectations. It's a job...not a career. 

Management plays favorites with it's employees.  The boss in charge doesn't really know what he's doing when it comes to organizing the dock, frequently sticks large loads that require a lot of room in doors right next to each other.  The dock leads in charge when the boss isn't there, don't actually lead.  It's very much an every person for themselves atmosphere, despite TW supposedly standing for Teamwork.  Below average pay, which they try to make sound better by offering an incentive which isn't worth the level of work required to meet the incentive.  No holidays, we get holidays off and then have to come in during the weekend to make up for it, so they don't have to pay holiday pay.  All in all... The pay isn't worth it, and working under the current boss isn't recommended.  

Also, no PTO.  They offer sick pay, and then yell at you whenever you're actually sick and can't come in, and the sick pay doesn't roll over at the end of the year.

What is the best part of working at the company?
There was nothing good about this company it was a horrible experience 

What is the most stressful part about working at the company?
Everything was stressfull from management and the way they treat the employees as well as them favoring women over men in everything they do when it comes to decision making also the pay was not great for the amount of work we did

What is the work environment and culture like at the company?
Honestly its a pretty  tense work environment 

What is a typical day like for you at the company?
Go in clock in get yelled at to grab my equipment so we can unload trucks and stack pellets, and than just do that all day

I was working a position (wrapping pallets) by myself that was meant for 2 or more people with the amount of pallets there were. Manager would only get me help after I threatened to walk out and leave them high and dry. Upper management rarely listened to these concerns. I trained 4 other people while I was there and most would quit the next day because of the amount of work. It became impossible to retain people and that added to the short staffing problem. Despite advertised as a 4:30 am to 1:30 pm job, we would start at 4:30 and frequently end at 3:30 or 4:30 because the day ended when the work was one for that day. 

What is the best part of working at the company?
Hours, job advancement opportunities and on job training. 

What is the most stressful part about working at the company?
Delayed arrivals and missing manifest. 

What is the work environment and culture like at the company?
Comfortable environment, patient co workers, and easy to learn layout/system. 

What is a typical day like for you at the company?
I would start out by entering the premise, then I would clock in, go over the incoming manifest before dividing the workload amongst crew, and getting to work. Asking questions and communication was a  major key to a successful work day. Inquiring things like; where is this load going, do we have space on the floor, is anything going out, and signs the receipts?

What is the best part of working at the company?
My coworkers the early morning and of all getting it done and going home

What is the most stressful part about working at the company?
I received in trucks not being there on time everything is done by appointment that can be pretty stressful when you are on a timeline

What is the work environment and culture like at the company?
The environment as well the culture like at the company is I believe if you don't stand for something you'll fall for anything so stand for something good cultural wise

What is a typical day like for you at the company?
A typical day for me is just getting it done making sure everything is in order and the most part is making sure that we're all safe and we can make it home

A regular day at work would consist of meeting time schedules for unloading and lumping trailers for Smiths Distribution Center. I would be in charge of supervising TW lumpers on breaking down pallets to specification accordingly to Smiths TI and HI sheets. Most difficult part of the job was making sure employees got their fair share of trailers to unload as well as high paid trailers to unload. I've learned to deal with different personalities and different work ethics. What i most enjoyed about the job was being able to offer different work ethics and meet company goals as well as improving TW Services as a company.

This place is ok if your a good worker they’ll give you stable hours 40+ Ot at some sites required and usually always available if needed. It would be a lot better if benefits were at least decent but basically nothing except low healthcare options. Envious co-workers at times. Very poor management the moment you get on their bad sad they are quick to forget all your hard work and start to limit your growth. Also they do not know how to manage employees or their accounts with other companies. 

Long stressful workplace. I learned too appreciate the opportunity giving but also realize there is a family and a life outside of work that needs to be considered as well. i feel as far as management goes your staff is only as strong as the manager, with that being said if your manager can''t stand up for his team and address issues and concerns, the team is sure to fold. The hardest part of the job is dealing with the running clock that takes more percentage than give dealing with productivity. The most enjoyable part of the job is getting of and payday.

Top Job Titles	Average Salary
Warehouse worker 5 salaries reported	$17.40 per hour
Unloader 1 salary reported	$16.50 per hour
Warehouse associate 1 salary reported	$13.00 per hour
Warehouse lead 26 salaries reported	$18.29 per hour
Order picker 1 salary reported	$20.00 per hour

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