hvac technician

refrigeration technician

equipment technician

hvac installer

equipment repair technician

TWC Services Inc

First off.. just to be clear. This is a Profit "First - Your safety Second" company. Do not let the false interpretations of safety first culture fool you. Regardless of what mantra they like to spew out in the meetings. 
- Management in office here will not hesitate to pull the plug on you prematurely on false pretenses and gossip from their guys. 
- NO privacy in your own work-van as you are being constantly watched with a double-facing infrared AI camera/microphone , watching and listening to you 24/7 to which no disclosure of footages whatsoever.. 
- Office Management are out of touch with their technicians since they seem to run through soo many new prospects , they don't bother to even treat you or reward your progress let alone keep track. They're too busy answering emails and faxing paperwork than being on the field on job-sites teaching and leading the team. 
- Typical work day is 8 to 10 hours , most being on the road driving from one customer to another, pickup materials and be on the job-site for 4 hours until dispatch pulls you to another site for an "emergency" fix. 
- LOTS of PMs. 
- Management doesn't like it when you deem a work-place unsafe regardless of evidence nor pictures. They will write you up and take hours from your check and say " BuT tHe LaSt gUy dId iT" bogus. They rather hire local circus acts than American-value hard workers.. 
- Some co-workers are great guys and know they're stuff , can always call to ask questions or advice on how to - just only can wish the same about the office. 
- What I learned : Do not give this branch location the time of your day and hard-work to a management that doesn't value what they have in front of them. Money first , everything comes second round here.

We're to start.
I worked there for 18 months 2015/2017
management is not trained in the HVAC trade, complete closed door policy, all about the money not doing a good job for the customer. Don't bring field related issues to the management they wont listen, 
Do not practice safety though they preach it, do not address unsafe sites and do not send help for lifting equipment/compressors etc even when requested in the work order, require all the PPE to be worn to remove them from liability.
very poor communication to the techs and field, no basic training for the young techs, put in a van and sent out, no field supervisor, no account managers.
Call backs after call backs for inexperienced techs, customers pay the bill. Untrained techs make huge mistakes on diagnosis and repairs and write what sounds good to the office, the office doesn't know.
They do maintenance belts, filters, drains but they don't do preventative maintenance checking equipment operation correctly because no one is trained then the customer pays for the costly breakdowns.
They say what they do but don't do what they say, no team work, no communication, no job satisfaction.
not a good work culture, most techs see it as just a job, lazy techs.
Learned a lot from other senior techs, learned little from management, hard to do what's right for the trade and customer, mostly enjoyed solving problems other techs could only solve symptoms.

 In the Fort Myers branch 80% of the managers are like grade school teachers. They preach and squawk atop poorly constructed ideological soap boxes. Alot of technicians managers and office lackeys are very catty and talk poorly of others behind their backs, yet rarely if ever to their faces. Some people here think they big shots. Truth is no one is. They have their own in house training mumbo jumbo but it's bad
 The cultures so childish and immature. It literally reminds me of the second or third grade. Managment is really what kills this place. The work is cool, so is the equipment you work on. Customers are usually awesome. It's just toxic. You can absolutely ignore these things like I do but you're just always reminded that biz exists. "Oh here at TWC blahblahblah" that's all I hear. Truth is, were men just trying to fix or PM broke AF equipment
 People here just need to chill TF out and relax. Stop pretending to be suckin off the corporate meat missile for that juicy cool aid happy ending sauce. Seriously the people here need to be more quiet. If you have nothing nice to say just dont say anything nothing wrong with a little silence drama is stress and stress kills lol I know sounds odd cause I'm here talking about it but its for the people lol toxicity rubbing off on me. Things happen and people gotta chill and relax. We only live once 

Typical day at work starts with the lack of interaction from anyone. Nobody says Good morning! Nothing. You could walk around in the office and nobody would speak unless you had a question, then your getting the vibe that your bothering them. 

Dispatcher is rude if you have questions. I have learned how happy I was the moment I turned in my work van. 

The only culture I’ve experienced is being thrown under the bus by your fellow coworkers. There’s no phone calls or communication between anyone unless management calls, and that’s how you know you made a mistake. Definitely not calling to praise you!
Hardest part of the job is you are watched by a camera in your work vehicle in your face all day. Wrong parts get ordered by service manager. Everyone is fake and has no care to interact with each other positively as a team. 

The most enjoyable part of this job was getting fired for taking too long to figure out restaurant equipment, that you never had training on. I was so frustrated and annoyed with my job, false promises of referral bonuses, no raises, no respect, that I felt relieved of so much stress. It was like the twilight zone everyday with these people. It’s definitely a culture shock that I’ve never experienced before in my 40 years of working! 
Run as fast as you can! 

I learned to never put your trust in your manager, they do not always have your best intentions. 

I worked at the company for three years in the same role, relocating my family from South Florida to Jacksonville. Initially, everything was great, but after management changed, things went downhill. When my original manager left, I was reassigned to a manager in Iowa, and the environment shifted dramatically. Despite no write-ups or performance issues, I was suddenly terminated without warning, with poor communication cited as the reason. However, it seemed more about favoritism—certain employees were clearly preferred, and if you weren’t part of that group, it was hard to succeed. I enjoyed working with my local Jacksonville team, but the lack of direction and constant micromanagement made me feel unappreciated. The worst part was being blindsided after a positive meeting, only to be let go on a call. In the end, I found myself jobless and unsupported in a new city, with no real loyalty from the company.

A typical day involved responding to service calls, troubleshooting equipment, and documenting findings. At times, I encountered issues that appeared to stem from missed preventative maintenance tasks, which added extra steps to my workload.

There were also moments when the guidance I received on how to document certain situations didn’t fully align with what I observed in the field. Additionally, communication from the office during active service calls could be distracting and made it harder to stay focused on the job at hand.

---

Additional Advice for Future Employees

When it comes time to leave the company, I recommend approaching the exit interview thoughtfully. I completed mine professionally and in good faith, but I found that sharing completely candid feedback during offboarding did not lead to the response I expected.

Based on my experience, it may be helpful to keep your comments constructive and measured to protect your professional reputation. I hope the company continues improving how it handles feedback so future employees feel comfortable being open during the exit process.


Typical service technician job. Pay and benefits are alright. Work life balance is not that great. The worst part about the job is office support. You call email text to your service manager to figure out a situation and get nothing. And when you do get someone to answer your told that they are super busy and that’s not true at all. Many times I have tried to get my service manager on the phone for various reasons and have gotten nothing but go to the shop and the whole office is having a expensive lunches delivered to them. You also have to pretty
Much do everything that an office would normally do when quoting a job. You get all the information on parts labor and so on and it’s pretty
Much done so they punch it in the system and hit a button and then if there’s an nte (not to exceed) and you need the office for something and you’ll go over and then get an email asking why you went over. Also the on call is horrible. If your on the out of town list on call then you’ll be sent hours from home literally to run a call that’s 4 hours away and hope more don’t come
In or your going to be spending the night at a hotel. That’s just the tip
Of the iceberg 

I have worked as a tech at the Panama City branch for over 3 years. Growth potential, benefits, work environment etc. are all fair if not excellent. This branch continues to get better and better. More reliable people are staying as long term employees and coworkers the longer I have been here. The turnover rate has dramatically decreased as more quality technicians and managers have made their place at the branch. It is at it's best state right now than it has been since 2022 when I started here and it seems like it is only getting better. Highly recommend working here, for experienced techs who want their good work to be appreciated as well as technicians who want to better themselves and grow. TWC  does a great job of furthering your education if you want to. Anything that will better you as a technician, they will likely agree to in my experience. 

Great company to work for. Great benefits. They truly care about their customers and their employees. 

Unfortunately, the Fort Myers location is managed by an immoral, shady and vindictive person who openly admits that he does not even know how he got the job or what he is doing. Consequently, reviews and raises are related to whether he likes you or not instead of job performance.  

Customers are treated poorly time and time again because he finds them a nuisance at best. I have personally witnessed immoral decisions and acts perpetuated by Management on a regular basis.  If you have a conscience and care about doing your job correctly, this is not the place for you. Extremely high turnover due to this.

You will do quite well if you just want to collect a paycheck, pass the work/blame onto co-workers, resent customers for them just wanting to get their equipment fixed, even though you are working for a SERVICING company, and are willing to spend a lot of time kissing up to management instead.

Managment is horrible ! Ops manager to invested in techs personal lives , doesn’t offer tech support due to him never being a tech and he takes things to personal , managers talk bad about their techs to each other, if they don’t like you ! They will give you horrible jobs or give you less hours , guaranteed 40 ! dude it’s a joke don’t fall for it ! No training ! Come already trained if you decide to go with this branch , corporate no better they let management have no accountability! On call is horrible discombobulated ! No incentives , OT in the summer ! If you a good tech they going to run you like crazy ! A lot of techs at this company will back stab you to look better office has there favs they treat most techs like a body, communication is horrible most techs here don’t even make over $30 good benefits thou and 401k thats really all they have to offer I implore you look else where unless you like digging a deep dark hole for yourself! Beware you were warned !

Top Job Titles	Average Salary
Hvac technician 71 salaries reported	$66,479 per year
Refrigeration technician 43 salaries reported	$30.58 per hour
Equipment technician 8 salaries reported	$70,625 per year
Hvac installer 5 salaries reported	$31.14 per hour
Equipment repair technician 3 salaries reported	$34.17 per hour

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