mover/driver

laborer

driver

mover

customer service representative

TWO MEN AND A TRUCK®

As a Driver, a day at Two Men and a Truck began with receiving job ticket(s) for the day's work and assigned mover(s). From there it was my responsibility to make sure the truck was fully supplied for the work ahead, choose the best route to the job on a map, get the crew together and head out. The ride to the job was used to develop report with my crew members and establish the mini-culture for the day ahead (i.e. positive attitude, no swearing, team mentality, etc...)

Once arriving at the residence to be moved, it was my job to be the face of the company to the customer (my favorite part of the job) and to establish confidence in our ability to satisfy their expectations. This was done through professional communication in the initial introduction, conveyance of command during every phase of the walk-through, and personally communicating full responsibility for the care of the customer's belongings. The walk-through was on the spot assessment and plan development for the entire job, room by room instruction of the crew in front of the customer and visualization of the on-truck packing to come. This concluded with the signing of legal paperwork with the customer, including any disclaimers for unusual situations.

Next was the prepping phase. This was where we wrapped everything that required padded protection or securing of moving parts (i.e. drawers and doors) to insure against damage. I took this very seriously (as drivers at TMT are fully responsible for all damages) and was the only Driver during my time at TMT to never have a damage of any kind. (Note: this included the care of the company truck itself).

Once the moving began I was the lead mover, setting the pace and approach to all handling by example. When this was established, I turned my attention to personally stacking and packing items in the truck for shift prevention during travel and efficiency of space usage, while my mover(s) continued delivering items to the truck.

I was a by-the-book kind of Driver, because there were so many possibilities for error in nearly every situation during the course of each day and I was the one answerable for any and all care of the $80,000 truck to which I was entrusted, as well as the crew members and customer items in it. On top of this, I was driving around a large box with the company logo on it. My behavior said, "Two Men and a Truck," to everyone with whom we came in contact. We used extreme measures - spotter(s), thoughtful assessment, patience - to know where every inch of the truck was at all times. (It is amazing the damage a sliver of tire can do to a soft lawn or a sprinkler system!)

The most rewarding part of this job was the sense of daily team accomplishment through coordinated efforts and sheer hard work. Every day saw completely original challenges (weather, unusual items and locations, stairs, architectural inconveniences, etc . . .) requiring creativity and determination. There truly was no place for individualism, as nothing could be accomplished alone. At the end of a day my mover(s) and I had looked at a monumental job (often seemingly impossible), assessed it, developed a plan, worked together at a pace that would make NFL trainers proud and moved a family from a location representing thirty years of accumulation into their new home - every piece of furniture and every box exactly where they instructed. The base pay of this job was not reflective of these responsibilities and accomplishments. But the tips we received spoke highly of what a job well done meant to our customers.

I am proud of my association with Two Men and a Truck. The management of the office for which I worked was organized, fair, respectful and professional. The training was thorough and the culture they had established weeded out unprofessional elements quickly. I appreciated that they were responsive to expressed concerns and suggestions, because it affirmed each person's value to the company.

When I was hired for the summer season last year, I knew, more or less, what I was expecting; the days would start be long, the people, both customer and employee, would be strange and I would faithfully end up sweaty & exhausted. If you intended on making a career with Two Men & A Truck, be prepared to go from mid-May to mid-August and wonder where summer went.

The pay isn't horrible; while the base rates for movers and drivers seem a little on the low side, the hours add up quick. You'll average upwards of 40 hours a week during spring & summer, with fall and winter hours making it feel more like a part time job. Learning the ins & outs of the business/paperwork give you a chance to regularly earn great tips and generate customers who will ask for you by name and refer their friends to you. 

The balance between job & life leaves much to be desired. A regular summer day has your day starting at 7, ending somewhere between 8-10 pm, leaving you little time for family, friends or any extracurricular activity. Between that and the 5 day work week (6 for the last week), your off days will probably be devoted to rest, handling business and getting your own life in order. During the cooler seasons, the hours take a dip, but hopefully, you've budgeted your money from the summer to compensate for the lack of hours.

Job security is iffy, too. Hours take a dip in the winter, so you'd be better off finding a job to tide you over. In the summer, there are several factors that affect your security. The high turnover rate within the company means that you won't know who you'll work with from day to day; dealing with people who have poor customer service, work ethic and poor communication not only makes each move hard, but garners poor reviews from both frustrated customers and unreasonable co workers. Again, the relentless hours in the peak season make it hard to rest and take care of yourself, negatively affecting your health and over time, your quality of work.

Overall, Two Men & A Truck will work out well for the young person looking to make a lot of money in a short amount of time. However, if you're looking for a job that strikes a decent balance between work and personal life, keep on truckin'. The heavy hours combined with the unpredictability in so many areas of the job make it a less than ideal choice.

Not sure where to start on this one. The job itself was fun and could be challenging. It was a pleasure booking moves and seeing just how far you could push yourself each month to hit company goals. We got paid weekly at this franchise location, and were fortunate enough to get paid for major holidays. Franchise owners were wonderful and were quick to praise movers/drivers who showed exemplary work. 

The job itself, wasn't difficult, and each day could vary from the last. I ran into issues once everyone else's job became my job. I have no problem learning new things and taking on new responsibilities, but when I am doing several different employees jobs, and not getting compensated for it, that's when I've got a problem. Task after task was piled onto my workload because everyone knew I could handle it efficiently and on time. It got to the point where I was doing my job and management's job. There were several times where I voiced wanting to take on new responsibilities and new roles, but I wasn't given the chance for promotion. I honestly felt I was passed up for promotion because I was too efficient and convenient to have in the office. 

Management did not handle day to day issues very well. There were always problems with employees breaking things, having horrible attitudes with customers, and in general being trash at their job. Office staff would end up dealing with disgruntled customer's or face backlash for things that were out of our control. Office staff didn't always complete their day to day work, which would throw everyone else off. The office environment here needed to be run like a tight ship, but it was not. Shortcomings on management's end was swept under the rug and never handled appropriately. 

Office staff gossiped and spoke negatively of other employees while at work. It could cause tensions to be high in the office, which made it an unpleasant place to work in. 

Pay is absolutely horrible here. Not to mention there are NO BENEFITS. You get paid an hourly rate, plus commission and bonuses, only if you hit your targeted monthly goal. I was fortunate enough to be decent at my job, which made hitting goals and getting paid easier for me. However, I do not feel the work that was required of me was compensated for fairly.

TMT has been good in a few aspects bad in many others. Their pay incentives are “misleading”. You can make good money, sure, but there is a lot of nickel and dime fees and charges that are hidden initially when you start. The attendance bonus is one of the few things in your control, simply show up on time. The company expecting you to provide and pay for tools, equipment, uniforms (to include company emblemed shirts, jackets, pants/shorts, socks even) puts a tremendous strain on new field staff. 
The honest answer to “would I like this job” is simply this, do you mind long and hard days (often 7am til 8/9pm at night) in the summer to 7am to 1pm in the winter? 
Do you mind never knowing what your day will look like or what time you will actually get off work?
Do you mind paying for all uniforms, tools, and equipment and replacement for any damaged provided equipment (up to 1000 dollars for damages to a TMT truck/vehicle for drivers and movers)?
Do you mind paying damages (150-300 in dollar amount out of your check for each individual damage) to customer belongings often regardless of following TMT policies and procedures given by TMT management?
There are good things about this job for young and mostly low life responsibility people. This job is plain and simply hard, hard work with long hours that include many different jobs in the same day to very large jobs that you only go home from after completing. If what I’ve described to you sounds like worth while work, then you’ll love it. Just be aware it’s not an easy cash cow that spews money at the employee with no abandon like it is sold to be. 

I've worked my way up from moving all the way up to the assistant manager position. The higher up you go the more you realize how corrupt your job is. The job refuses to pay you at your full wage because you did other tasks while you're at work. The owner is so cheap that he'll deduct your pay for anything. They're making a profit off their employees. 

   Their advertisements are lies saying they're looking for full time employees because everyone is getting under 15 hours a week. The owner is a terrible business man that makes any decisions out of emotion. Policies constantly changing and so many rules are being added where the job is a joke of itself. There's no room for advancement. I've seen over 200 employees come and go. I've seen 10 managers come and go. The turnover rate is beyond horrible. 

    The training program provided is paid but it's poor, management only care about you until your issues with it gets to the GM or owner who won't care about you or the situation . The franchise owner used to own 6 locations last year and a year later he's only down to 2. Honestly things are looking bleak, please try another franchise everything is false advertisement. Many other franchises have much better treatment for employees, benefits and other positive attributes. 

If you're stuck on a move, nobody would help you out. The estimators do a bad job and you're usually on a terrible move getting yelled at. There's absolutely no benefits, nothing beneficial except a monthly bonus. There's at least 4 or 5 different pay rates which is ridiculous! The company shows alot of bias and favoritism towards certain employees and are on the schedule every day to do nothing but sit around. 

The people that work here are great. There's alot you can learn, they teach you how to drive the truck, get tips  on the job. The job is tough so only the toughest will handle this job. You'll be able to go do out of state moves if you're a great mover. You get paid a commission off that. Stay at a hotel on the company card too which is awesome.

I want to be honest and present the facts in my review. I am going to withhold any personal opinions here and let readers decide for themselves what this review does for them.

I spent many years with this company, starting from the bottom as a trainee, and quickly making my way to a manager in the Operations Department. I had the most fun when I was out of management. Being able to go out every day and meet new people, see new places and, to quote the founders, "to Move People Forward". I've made some amazing memories moving people's furniture. The camaraderie at this location is phenomenal, and the culture that has been created is phenomenal. The current Operations Manager is a great man, and he treats his employees as people, not robots.

The great aside, the work is hard. Furniture is getting heavier, new furniture is extremely difficult to move in older homes (there are a lot in this area), and the customers can have unreal expectations. Since a moving company's schedule is constantly changing with last minute bookings & cancellations, the schedule isn't ever done until between 5pm - 9pm the day prior. This isn't on the Franchise itself, it's just the nature of this line of work. Lastly, you never know how long your day will be until you arrive at the warehouse in the morning. They really try to let you know how long your day is estimated to be, but your two 2-hour jobs can turn into a 5-hour and a 9-hour day at any moment. Whether it be the jobs were estimated poorly, or a customer didn't provide all the relevant information, this makes your day longer. It could be shorter if, vice versa, your jobs for the day are under-estimated.

I won't dip too much into the management side. I will state that you yourself aren't treated as a robot either. Take care of what needs to be done each day and they're very understanding if things need to be pushed to the next day, and are a bit late.

Overall, I wouldn't trade my time in for the world, and it was hard to leave. Full benefits (medical, dental, vision, PTO, 401k/Roth-IRA) were also very hard to leave behind.

Hard physical work that is not well compensated by hourly wage, relying on tipping to be remotely lucrative. Working for tips is worth far more than your hourly compensation. Common for customers to tack on extra stuff not discussed with the office (company pre-inspects few jobs to accurately judge size of move and hours required, therefore heavily relying on customers word). Due to the price per hour of the move, these extra hours worked can shrink or eliminate your chance at making a tip when the customer spends several hundred more than they planned to. 

Little room for advancement in this company as a mover besides becoming a driver, which is the same as being a mover except you have to drive and organize the truck (play tetris with furniture). If a position is open elsewhere in the office, you may be able to convince management to give you that position (not many positions in management however so don't hold your breath). Some co-workers are cool and hard working but many can be new, slow and/or downright lazy, impeding your chances of making tips. Company also does not cater to successful, harder working employees. I worked here for a summer with my brother, who was one of their top employees alongside 4 or 5 other guys who dependably worked hard, but their hours kept getting cut in favor of newer and slower guys. Their grievances voiced were ignored and even mocked at times by franchise owner. In the end they all left, leaving the company stuck with mostly new guys and few people to train them. 

Management doesn't seem to care much about employees at least at the Crystal Lake branch, besides a few higher ups and office people. Franchise owner hardly cares about employees and claims to be appreciative and knowing of mover struggles, but offers no resources to help even when he visits job sites (even if crew is behind schedule for any number of reasons). Little "job culture" besides work really hard and try to make your tips. Also equipment and uniforms are not provided. Honestly would not recommend. You can probably find better companies in the moving industry to work for.

There is no guaranteed amount of hours even though when at the interview I had been told that it would be close to 40 hours. It seems glamorous with the amount of hours one is told will be working and the "idea" of tips. The truth is that the schedule is ridiculous, they have a schedule line that one must call the day before and they update it with the schedule of all the employees. The hours are placed on the schedule line at 5:00 PM. It is impossible for people to live like this for you never know what your week will look like. When I first started it was made to seem that I would have close to 40 hours and as the weeks progressed the hours just kept on lowering. 

There were a few weeks in which less than 20 hours were given to most. Favoritism is a huge problem there and the ones that the managers favor will be receiving the better side of the hours. The hard work is not the problem for most, it is the failed promises by the management, the ridiculous work schedule that makes it impossible to live off, and the favoritism giving by the unprofessional management. 

A few meetings were held in which the management threatened the employees by in a devious way informing all that if the assistant manager was angered by one of the employees or any other management type was angered that they would search for a reason to replace you. Once the search began for a reason to replace you then it will be found and those are the exact words of one of the managers. 

All in all, the long hours and the heavy lifting are not the problem with the company for what does one expect when being employed by a moving company. It is the management that is the problem, the hostile work environment that has been produced by their threats and I must inform you that they will be kept, the favoritism, the ridiculous work schedule in which you only know the day before. It is a typical management vs. movers situation.

This place will break you down as a human being. It will drain what life you have out of you. Coworkers are typically great people but a lot have attitude issues. 

They start you off with a 6:30-7:15 am start time typically. Not so bad right? Until you realize that you’re working until 8-9 o’clock at night. That’s if they even have you work. Sometimes you’ll make the early drive and get there just for them to tell you to go home. No compensation for that as well. 

It’s easy to get overtime here. Being that a normal day is bare minimum 12 hours. But you will never have time to spend your hard earned money because you’ll be working nearly 6 days a week. And the one day you’re off, you’re drained and just want to be a potato all day. So it’s definitely awesome to pay rent or mortgage on a house you never see. Or make a car payment for a car you can never drive. Or buy food that you’ll never eat. Oh, that new ps5 that you got with your fat check from this place? Might as well sell it, because the thing will become a glorified paper weight sitting on your entertainment stand. It’s nice to make tips, and they’re usually pretty good when you get them. But it’s about a 35:65% chance that you’ll even get one. 

This company brings young people in who typically have no life plans, and rips their life into pieces. I know because I was one of them. I spend most of my time at home, asleep.

Let’s talk about being on the road. Are you like me and like to maintain a healthy and nutritious diet? That sucks. Get ready for gas station food galore. I’ve actually gained 14 pounds in the 2 months that I’ve been working here. Some of it may be muscle from all the lifting, but I can almost guarantee my body fat percentage has went up astronomically because of all of the s**t food I’m forced to eat on this job because I’m starving. 

Overall, the work environment is awesome. All of my coworkers are great and caring people. But the job itself will turn you into a soulless robot. 

I was with Two Men for a few years and can say the coworkers are nice for the most part and customers are 50/50 with respecting you as a person versus treating you like a dog even though their stuff is in your care....tips can be 50/50 as well it's really just luck mixed with skill because you could break your back and the customer wouldn't even give you an extra dollar for your time even though they live in a 6 bedroom house or something crazy. 

Management doesn't realize how important the vets are at the job but they overwork them til they buckle or drag their feet and look for other jobs..Two Men hires a bunch of trainees and also can't seem to keep them because of the nature of the job and most workers don't want to work 10 to 16 hour days 6 days a week in the dead of summer. 

They have 401K matched to 4 percent which is nice but really the health of your backbone employees is what matters..they tell you it's 5 day work week in the busy season but actually trying to shut down for a Monday is like pulling teeth and the only reason they considered 5 days was because a bunch of people called in one day in the summer and they had to cancel 5 or 6 jobs.

Raises are 50 cents every 6 months but you are not guaranteed the full raise as it depends on your tardiness, call ins and customers reviews of you along with possible damages.

This job is alright with your coworkers but forget having an outside social life and planning anything any day you're scheduled to work or on call. It will turn you into a robot/zombie 

PTO is 1 week for years 1 and 2; and 2 weeks for 3 years and 3 weeks for 5 years..

You decide if it's worth it as you will always be on the back burner of doing something wrong and you're expected to come in at 7am even if you were out past 9pm the previous workday.

Top Job Titles	Average Salary
Mover/driver 133 salaries reported	$17.95 per hour
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Customer service representative 43 salaries reported	$20.88 per hour

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