sales support representative

case manager

product specialist

order manager

manager

Tactile Medical

Company pushed me into a position that I really didn't want because there was a 'business need'.  There was no work life balance, was expected to work 50+ hours a week for a low salary, and the company expected me to accommodate all requests even if I had previously scheduled vacation time or sick kids.  They do not appreciate their employees, refuse to invest in appropriate staffing levels to properly process orders, and only care about expanding revenue.  I don't even think they particularly care about the patient population they are supposed to serve, they make it clear that it's all about money.  Every company meeting revolves around quarterly sales results and reporting to investors.  Turnover in management is bringing in new managers that only care about metrics.  RUN don't walk away from this company.

The work there was alright. But extremely a lot of it. Everyone is overworked to meet service levels. Co-worker's are super friendly. Supervisor is very up front about your work. However, their training program was horrible, it's a lot to learn. If you ask question they will just say please refer to the SOP. Which you never did or EVER shown in training. No transparency within company. One month communication will be you will never be expected or required to go back in the office. The next month everyone is required  to go hybrid with less than a month notice. No work life balance at all. Bonuses are not great for all the effort and hard work you put in all year long. The stress level and work loads will take everything out of you. 

Run the other way. 

Chronic issues interfere with daily tasks, such as running out of basic supplies to accomplish your work. Purposeful understaffing with the expectation that current staff will stay overtime, often under threat of mandatory OT or losing paid holidays. Restricted PTO, blackout dates during busy times meaning you are not allowed to take a break. No direct hire and you will be misled about the hiring window- no benefits or sick time for up to a year. Productivity expectations are unattainable while management refuses to change inefficient processes or staff properly. One good thing is that they are very lenient when it comes to medical appointments and allowing time for that. If you like to move fast and not think, this job will work fine for you.

Tactile does all the design, development, marketing, sales, and claims work for their products. The sales side is run completely differently (and has a different pay structure) than the reimbursement operations (OPs) side, which creates lots of friction. And within OPs, there is very poor communication, which has created a extremely reactive environment. It kills our efficiency and nobody up top seems to grasp what’s going on or have the management skills to fix it. Turnover is high on most levels and morale is low amongst the rank and file.    If you decide to apply and get hired, know that two days in-office per week are mandatory with NO exceptions. They even implemented a restrictive attendance policy to ensure they have grounds to terminate people who can’t comply. I cannot recommended working here. 

This is a small privately owned company with 0 structure. Nobody contacted me before my first day of work except for the HR dept because they needed paperwork. I never even heard from my manager. I had to make several phone calls just to get someone to tell me where to be and what was expected of me on my first day. Do yourself a favor and stay far awAy. I received no training before I was expected to be out in the field with a product specialist and she refused to answer my questions, interact with me, made me work a 13 hour day my first day with the company, left all schedule changes to the last minute disrupting my life and then lied to management about it. In my experience this is a terrible company to work for.

Tactile has had tremendous success despite themselves.  Communication is funneled is such a way that the bottleneck is never resolved. Territory Account Managers are being spread to thin to properly care for clients that they have worked so hard to build relationships with.  High Turnover has brought in folks with no experience and they are set up to fail with little to no support in the territory. 
When folks in leadership roles with 15+ years of experience start jumping ship with no place to go - clear sign of problems. 

New management and company structure is about cutting costs. Employees are micro managed on their timecards, PTO and days to report in office. The expectation is to go above and beyond but cannot use OT to complete a days work so the work piles on and seem to never catch up. The corporate work system cannot handle the amount of intake from the sales field team so there's often disruption which causes constant delay. The pressure is put on the sales support team to push orders through and it's a never ending battle of being asked 'what's going on with this?' from the field sales team. Overall, similar to most other corporate jobs but focus on company growth has been causing aches along the way.

This Titanic of a company has been slowly sinking for the last 2 - 3 years in both profits and employee morale. I’ve been here a handful of years and even though HR is fully aware of the cultural issues plaguing Tactile, they are still bringing in outside VPs from other companies to try and turn things around. Turnover is currently around 30% and I am not exaggerating (was quoted by a senior VP in a recent all-staff meeting). The last year has consisted of them putting new bandages over bloody ones and hoping it works to prevent/control infection. I guess this might be a good steppingstone company for young workers, but once you realize what is truly going on you’ll want to move on quickly. 

What is the best part of working at the company?
Flexibility and growth and constant education

What is the most stressful part about working at the company?
No added stresses, everything was a challenege but worth it 

What is the work environment and culture like at the company?
I worked out of my home and vehicle 

What is a typical day like for you at the company?
Prep the night before to plan out my driving route and then follow up with my team at the end of the day to discuss new patients, I durante updates and so forth

I love this job, however the lack of work being so sporadic it makes it difficult to live you are guaranteed at least 15 min a day pay to check email. I don't like that you have to use your own personal cellphone for patient communication nor do you get any reimbursement for this. I also don't like that you have to wait 30 days to get your mileage reimbursement for your personal vehicle use and it's at the end of the month the following month.

Top Job Titles	Average Salary
Sales support representative 3 salaries reported	$58,333 per year
Case manager 3 salaries reported	$61,333 per year
Product specialist 3 salaries reported	$78,333 per year
Order manager 3 salaries reported	$27.67 per hour
Manager 3 salaries reported	$68,333 per year

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