brand ambassador

lead installer

call center representative

sales

warehouse associate

Tailored Remodeling

A typical shift begins at 1 PM, and the workflow can vary day-to-day. There are often long stretches of downtime where you’re at your desk waiting for calls, which makes the pace generally relaxed, though it can feel slow when call volume is low. I’ve gained a solid amount of product knowledge in areas such as bathrooms, siding, roofing, and windows, which has been a valuable learning experience. Management has areas for improvement. Communication can sometimes feel reactive or emotionally driven due to stress, which impacts professionalism and the overall work environment. Greater emphasis on emotional intelligence, consistency, and clear communication would significantly benefit the team. The workplace culture is fairly neutral not particularly strong, but not the worst either. It is generally relaxed day-to-day but can feel unstructured at times. The hardest part of the job is staying engaged during long periods of downtime when call volume is low, as it can be difficult to remain focused for the entire shift. The most enjoyable part is the pay structure and incentive opportunities, which are competitive and make the role feel rewarding. Overall, the position offers valuable product knowledge and a manageable, low-stress work environment, though improvements in management and structure could enhance the experience further.

Was treated different than other employees played favoritism and would get hours approved time off but then would be used against you and get written up if the other manager had something against you could not use the restroom for medical purposes without getting a write up. One manager was good and understood life outside of work as a parent while the other held it against you and could not take emergency phone calls regarding my children.  was told would be full time in few weeks that turned into few months that turned into setting a certain amount of appointments that would be asked upon a full time employee not part time making it impossible to become full time. Also told if you "set" x amount a week u get bonus but let that stand corrected. It HAS TO DEMO plus i have to be above 100% score to get paid for your sets. Messed up paycheck over paid me causing them to withdraw money back from my future paychecks cus their mistake when part time wasnt really much of a cjeck anyway. And didnt get paid for a few demos as well. Oh and management needs courses on how to speak to employee and not speak down to them. 

The people in the call center were nice and very understandable. That MAIN Call Center mgr had been there 5 years Out of about 20 people there was 1 person that had been there about 2 years,  everyone else had been there less than a month. The turn over in the call center is SUPER HIGH. They give you 3 days of training and that's it, .. you have to be ready to be pushy and insistent to customers about making an appointment whether they are too broke to afford it or not. It was hard for me to push people to get new siding, windows or remodel a bathroom when they are telling you they can't afford to eat.  The mgmt of the call center are a joke. CCMGMT definitely let's you know after your hired no matter what;  keep the people on the phone and sell that appt!  The person's problems do not matter. And you are required to sell so many appointments  in a week even though they pay u hourly. .You are REQUIRED to have so many appts daily/ weekly. 

The job entails helping customers discover long lasting solutions to every day problems and needs; ie, simply providing quality reliable home renovation solutions. If you are a motivated person with the ability to learn and implement processes, this is the best company to work for in the home remodeling space. The training is so incredibly thorough, everyone from direct to upper management and above are there to support you every step of the way. The company motto is literally integrity before profit. Positivity is emphasized consistently and mutual respect is given to everyone. The sales quotas are incredibly reasonable, so much so that even the newest team members have no issues surpassing goals. The hardest part of the job is that you have to travel and simply be consistent with implementing the skills you’re taught. 

I started with a training group of about 7. Throughout my time there I watched about 20 people get hired as roofing sales people in a six month period. Last I heard, there were only 2-3 left working there. The reason for this is very clearly the roofing sales manager. He is extremely difficult to work for, struggles with anger management, and takes commission from his sales people if they dare to ask for help. 

I truly think this company has potential. The bath remodeling side is MUCH better run with a higher retention rate and about 25 sales people on staff. I’m not sure how they ended up with such a great management team on baths and a train wreck on the roofing side, but that’s what they have. I’m not sure how the owner is okay with all the money he’s losing with his current roofing manager running everyone off.

I came to Tailored by chance. I left my job in Durango, CO. The recruiter left me a voice mail on Dec. 28th. I didn’t receive it until Jan. 4th. I called him back. He hired me and I have only had experience selling imported rugs and landscapes. But he gave me support and guidance. I am suddenly closing deals. 
The support from everyone from the CEO to the trainers to my sales managers to the people in the call Center who book my appointments. Everyone is upbeat and supportive. Our system of presentation is wonderful. Our shower and bath systems are equally as great. 
Best job ever!  If you have a chance, come join our team!!!

What is the best part of working at the company?
Getting scammed & manipulated 


What is the most stressful part about working at the company?
Being over promised and underdelivered and then manipulated into thinking you’re the problem 

What is the work environment and culture like at the company?
Think of the most stressful and toxic environment you’ve ever been in and then double that 

What is a typical day like for you at the company?
Stuck in a hotel in another state for weeks at a time, exhausting all your own money and not getting any back and strongly evaluating your life choices

A typical day is ok if you're ok with being lied to. Management is not honest. The culture is that of unhappiness and most looking for another job. They have high turnover. The remodel jobs are marked up 3 or 4 times the cost. They cannot run roofing appointments because no one will work for them. The early reviews reflect this and earlier this year they bribed a few employees to give good reviews to get their average up. Don't trust the reviews or this company. 

Training has been excellent! I was very impressed that the owner of the company personally put on 3 day advanced training for our sales team, and I was happy to be invited to that. Everything I’ve heard from employees with decent experience working here have had nothing but great things to say about Tailored. Very excited for what the future holds!

I enjoy working with Tailored Remodeling. Every company has pros and cons. With Tailored, I cannot think of any cons. The management is there to assist you, you are paid handsomely for your hard work. Working harder and longer gives you opportunity to make more money. There is no cap in pay, so you can make 6 figures if you have the drive. 

Top Job Titles	Average Salary
Brand ambassador 6 salaries reported	$27.92 per hour
Lead installer 4 salaries reported	$111,875 per year
Call center representative 2 salaries reported	$27.00 per hour
Sales 13 salaries reported	$249,615 per year
Warehouse associate 2 salaries reported	$20.00 per hour

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