route driver

retail sales associate

store manager

retail assistant manager

assistant store manager

Tailored-Shared-Services,-LLC

Twin Hill is a division of Tailored Brands, the parent company of The Men's Wearhouse. It was a company known for being employee friendly but it is no longer that way. As recent in-house surveys have shown, employees who were once extremely loyal to the company are not anymore. Those same surveys showed a lack of confidence in management.

The office environment at Twin Hill has grown to be extremely stressful as the company is trying to grow through obtaining new, large customers creating deadlines and challenges that were causing some employees to burn out and weaknesses of some leadership to be revealed. Deadlines often became unreasonable and workloads were not considered when creating new project teams. As new senior management was brought in, very strong managers and team members were often overlooked and pushed aside.

Up until my last 6 months or so with the company, the work relationships were wonderful. However, as the company culture became colder toward the employee, that sense of team started to die as many employees moved on to other job opportunities. Where just 5 years ago the fact that they hired from within was a benefit for working with the company, it is no longer mentioned to prospective hires. Often if an in-house promotion happened it was because they could promote at a lesser salary than they could hire from outside of the company.

The hardest part of the job the last 4 years with the company was that we were in a new client rollout almost constantly causing too much effort to be focused on the new client to the detriment of existing clients.

The most enjoyable part of the job until the end was the sense of family from top to bottom. There were times when I felt like every employee was a friend and yet we were still able to overcome some huge obstacles and growing pains. While the new management seems to try to maintain this sense, in day-to-day activity it does not have that same sense of a unified team and cohesive unit.

I worked for many departments in many positions in just under 15 years. I saw the company grow from a small operation that The Men's Wearhouse bought and lost money on for years to a major player in the uniform world. For 13 of the 15 years I worked there, I loved it. Management changes with The Men's Wearhouse, now Tailored Brands, Inc., created changes at Twin Hill that were not for the best in my opinion.

As a long time employee I've experienced both good and bad.  The good is you do get to work with clients for some of the most significant occasions of their lives.  Getting to know them and outfit them for those occasions can be a lot of fun.  If this is your first job or a job which you'll use as a transition or supplemental income, then I highly recommend as you'll have scheduling flexibility, very good employee discount, and part time employees can now get health insurance, as for pay, you better enjoy the mentioned perks because overall rates of pay aren't bad, but far from great (entry level positions can be from $14-19 DEPENDING on the volume of the store).  If you're aspiring to be a manager, pay rates again, are dependent on store volume.  Your work/life balance is significantly impacted once in this position due to higher turnover (most of which is pay related) and the necessity to cover shifts.  While the company would like for it's employees to have said balance, unfortunately it's not consistently able to happen based on my years of experience.  Our region has 5 conference calls/week, highly impacting much needed time to complete assigned tasks.  These 5 calls take place between 9 and 10AM over the course of 3 days/week, an hour which could be utilized completing tasks before store opening, instead, those tasks get completed and at times, prioritized over servicing customers due to "being on time to complete".    The recruiting department sole responsibilities are focused on assistant and manager roles.  Most, not all, but most, are filled internally via promotions.  The most challenging roles to fill are store level roles, for which, sole responsibility falls to managers.  In my experiences, the recruiting department is of little to no help as a result as passive candidates are RARELY IF EVER sourced as I've even experienced key full time key holder roles go unfilled for month's at a time with no assistance further adding stress to coverage and again, affecting a manager's work/life balance.   

The higher up management was okay, but the management that you worked directly with was amazing. I loved the people I worked with. The customers sometimes took out their anger on us, but not nearly as much as they do when working customer service in stores. We were able to really help customers, and as soon as they realized that they calmed down. The culture was pretty fun, we would sometimes have little events. We had a Thanksgiving dinner potluck because we were working on Black Friday, there were sometimes little parties that we would go to. The benefits of working there are great. There's a gym in the building that you have access to during work hours (not your work hours, but when the business was running). The gym had a nice shower and changing room, which I usually hate those but they were honestly really nice and you didn't see people in there much. They have a mailing room that you can use if you like. The break room has a ton of large fridges, as long as you put your name on it no one took your food. Coffee was free, and there were refrigerated vending machines as well as snacks you could buy. There were smaller break rooms throughout the building that were more secluded, I would often go there on lunch to read or decompress. You had scheduled breaks and could not be late back, but you had an hour for lunch. There was even a small room that you could go into, it had a comfortable chair, a lamp, and an occupied sign. I would use this sometimes on my break to take a quick nap. You could not use your phones on the floor because of the credit card Information being given for purchases, but there were places that you could go to take personal calls privately on breaks or lunch.

What is the best part of working at the company?
The best thing about worming at Tailored Brands is that there is rarely a shortage of work to be done. Some industries have a slow in production during the year and there is one at TB, however it lasts just long enough to catch your breath. 

What is the most stressful part about working at the company?
Work and life balance. When things get busy in March, they stay that way until Christmas. You accrue PTO based on the time you work through the year, but good luck taking that time in the small window you are authorized to have time off.

What is the work environment and culture like at the company?
It all depends on the region, market and specific city of your warehouse or store. In the Midwest, environment and culture are still highly valued.

What is a typical day like for you at the company?
In the warehouse, you arrive at work before the crack of dawn, do all the overnight receiving that a third shift dock worker should do, and then prepare your daily work load for delivery. Then, depending on your proximity to surrounding market stores, you drive anywhere up to 3 hours to your first store for delivery and then finish your route. The average route contains 4 to 8 stores. Upon completing the route, you return back to hub or warehouse to unload dirty tuxedos and returned product. An average day can be as long as 12 hours, the company tries to cap it at 10, but understaffing usually requires more time.

Let me start off by saying Ive been working for about 5 years with this company. This company lacks leadership and if you're satisfied with getting .15cent-25cent raises every year then this job is for you!

The only reason why I stuck with this job is because of the schedule which consisted of 4 days/10hr days. Unless you have another part time job? This job is dangerous for what they pay and where is located. You will be required to drive in the most condensed areas of traffic such as Times Square or Barclays.

Whatever concerns you have? Dont bother even bringing it up. They live by numbers because the company is  not pulling their yearly projections.

I applied twice to this job. First time they informed me last minute I was a temp when I was informed I was going to be offered a permanent driver position. Had no choice but to hope because I had quit my previous job. Not only that, once they used me for the "prom" season they let me go 1 week before I was eligible for unemployment. 

The upper management HAS no sympathy but the amount of work they give out does not equal to the pay especially if you live in the NJ/NY area.  They pay you in "THANK YOUs" and "APPRECIATE WHAT YOUVE DONEs"

Do not expect raised. The starting pay which I believe its $18 will always remain the same and they've done alot of people wrong aside from me that has been with the company over 10 years.

I spontaneously quit and honestly I regret not doing it sooner.

This is all for Men’s Wearhouse.

Most of the employees are under 25, so there is a lot of immaturity. It’s difficult to talk people into spending $1000 on a suit when other employees are sitting around playing on their phones or talking about their drinking escapades.

Lots of crazy rental customers. The worst ones know they will get discounts or free stuff for being awful so that is frustrating.

Training is absent. They will have salesmen training but not teach them the very basics. 

Lots of micromanaging from the district manager. Wanting to be in charge of everything but doesn’t get around to actually doing anything about it. Also extremely frustrating.

Sales are commission based so that often brings up issues with salesmen fighting, refusing to return items from customers (hence loosing commission), etc.

It is not a liveable wage for a career. Bonuses are never paid out at the end of the year. There is always an (made up) excuse, but they still don’t get paid.

Extremely high turnover. After a couple months I had the highest seniority in my store. You may be forced to go help at another store hours away.

Prom time is the worst. You can make good money on sales but  Prom mothers/fathers are a whole other level of crazy.

Overall it’s not a bad job, but not something to look at as long term.

When you go through training half of it is just a company history lesson but half is useful.
learned quite a bit being trained for all departments but regardless of how well you do every week they talk with each employee about a call that may not have been perfect (out of the 300+ calls you get a week)
and they find every possible thing to make you feel as if they are disappointed in you for the one call (If you get a bad coach they will just subtlely insult you) saying things like "I know you learned this", how could you miss this?" is a cheerfull but condesending tone, and if you say anything about it to a higher up they start getting very deffensive of in future coaching saying "oh so I heard that I upset you last time with what I said did mean to sound condasending I just know youve been able to this before and was concerned why you failed to do it for this call?" so if you forget one thing (even a "have a good day" they will sit you daown to talk with you) its good for getting a free 20-30 break from the call but they talking you down for a singular call everyweek is not the best for mental health, most depends if you get a good coach or one that like the power and enjoys jabing at you in a way that you cant fully report them.

This place used to be amazing to work for- excellent benefits package, daycare onsite, really grow your career/family oriented. Used to purport internal growth and follow through. In the last 3 years the company leadership have gotten shadier, they’re all liars, pretending that what anyone does matters outside of their overpaid salaries and bonuses. Turnover at every level is insane. Skeleton crew that is wildly overworked and underpaid.The executive management of this company does nothing but pad their pockets on the backs of the workers. No one advocates for the needs of the workers, and if they try, they’re silenced, laid off or leave because they realize they’re better than this place. Any work/life benefits have disappeared and they’ll take advantage of you and all you have to offer while making you miserable and dangling the carrot of growth/ appropriate compensation for years before using up all of your good ideas( and taking credit for them) or putting you down when your proactive and critical thinking doesn’t align with their selfish goals, all while abusing you and any support you have in your career. Avoid at all costs. 

I started as a production planning assistant and loved it. While not the most exciting and there are days when you can finish early and have nothing to do it was a fulfilling. I then was moved over to product development assistant and everything quickly changed. There was no description of the role so tasks  were made up and no clear role defined. There was no training so everything was on the job training. If you asked a question it's as if you were a burden. Upper management plays favorites and if a lower level employee they are fond of doesn't like you then they will team up on you, regardless of you actually doing everything your role requires. Very low pay,and when someone else gets fired they will give you their work load but won't compensate you for increased workload. No room for advancement, everyone has been in the same position for 5+ years.  On the plus side on your down time some of the employees there a filled with knowledge and do enjoy questions if you know who to ask.

A typical day at tailored brands will almost always be a learning experience. There was always a faster way to maneuver through the calls and computer systems. While supervisors were somewhat helpful, most of the management team were very impatient and shared unreasonable expectations. While the culture at work was very divers, favoritism was very blatant. The hardest part about the job is the training system. The orientation didn't consist of any hands on training. You are informed about how each system works once, maybe 1 or 2 exercises, then put on the phone lines with the expectations of having consistently perfect phone calls. Penalty for failing to so in a couple of weeks is potentially immediate termination. However the best part about the job is the quarterly acknowledge that is received by those employees that had a phenomenal performance during that period.

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