barista

prep cook

line cook

cook

cashier

Tailwind-Concessions

What is the best part of working at the company?
My overall experience has been positive. However, there are communication gaps between major departments that create frustration, critical information is often shared with little lead time, despite being available earlier, yet execution expectations remain high. I'd also encourage greater remote work flexibility across corporate departments. Improving cross-departmental communication would have a meaningful, company-wide impact.

What is the most stressful part about working at the company?
The company has grown significantly in a short period, and I often find myself performing the work of two or three people with very quick turnaround expectations. It becomes frustrating when the company grows but my department hasn't been able to scale accordingly due to budget constraints. Resetting expectations and turnaround times helps to an extent, but doesn't address the underlying issue.

What is the work environment and culture like at the company?
On the corporate side, I've had a decent experience overall. The people are kind, and I appreciate the effort put into small office events for holidays, birthdays, and other occasions, they go a long way in lifting the atmosphere. I also want to highlight the person who organizes these events, as they are truly fantastic and one of the standout individuals I get to work alongside.

What is a typical day like for you at the company?
Difficult to say as it differs from day to day, which I don't mind because I enjoy learning new things or processes.

In my experience they will hire pretty much anyone. You are lucky to receive adequate training. It's most likely to be only 1 shift worth and thrown to the metaphorical wolves. A drama filled environment. High and I do mean a HIGH turnover rate. Things constantly change with management. As in, you're told to do a task one way one day and the next it shifts. Then management denies what you were previously told. It's not a family like environment as is often told to interviewees. Management frequently lies to you. That's pretty common when going through the hiring process. Management sits in their office most of the time and won't help. The couple of managers that were helpful when needed were fired or quit previously. It is NOT worth taking a promotion if offered. No training and left to handle everything that arises with no help. It's not a good working environment and bad for mental health. Management does not care about you. At all. You are just a body to fill a spot. Which is all genuinely sad because the work itself is easy and the pay is descent. This is definitely the type of situation when people don't leave jobs they leave management. Good luck if you pursue this. 

**Oh added note, there's a point system for absences with very little to no consideration as to why you can't come in. 5 points in 180 days and you're terminated. 

Tailwind offers a challenging work experience that can provide its employees ample opportunities to learn, grow and develop professionally and personally. The team works hard to keep up with the growing demand for service. Management isn’t perfect, yet is supportive and responsive to the needs of customers and employees. They are consistent, reliable and transparent. We are only human, and I feel I can depend on everyone I work with. Our team adapts to changes from the top-down, informs us of their needs and concerns, and bring their individualities to each shift. The hardest part is when delays happen, morale goes down, but we pitch in and get through it. The most enjoyable parts are working with a reliable team, and the challenges that come up that we face together. Whether it be a busy day, mistakes made, this job allows for you to learn and shows you how to grow. I feel like my superiors do their best to address the needs of others and have helped me develop in multiple capacities within a short period of time. No company, job or person are perfect. We all have room to grow and learn from mistakes. I believe Tailwind not only allows for mistakes, it turns them into opportunities to grow and be successful. I’m very thankful for the team I work with, and for this company that I work for.

They won’t work with your schedule,. Perhaps part time they will,. They will make you work overtime make sure your read the paperwork before giving in,. Overtime is pretty much example 8am-possibly 12am, a lot of delays and weather issues cause. Management seems to not care about much, don’t bother explaining to the manager about issues,. Manager does not care if you are disabled and take medication,. Even if you have a doctors excuse, drowsy or not you stay on the clock. 
Supervisor and assistant manager are usually or hardly train you they just put you on the spot,. Overwhelming customers, especially on holidays,. You get rude customers complaining., not a place to work if you have severe social anxiety,. 
Not a mental illness friendly place at all. Over all they are rude employees, manager is own little world. Doesn’t care. Money is in a issue a big one,. Be prepared to pay up even if it wasn’t your fault if your short on register that means give up your tip. 
Fast environment. 4am shift are horrible nobody to help you just you or your employer and if nobody shows your on your own. Manager also may get angry even though you let management know you won’t make it and you called ahead of time for your shift will fire you with no explanation.  Assistant says no call ins and will make you work sick or not and with covid symptoms. 

I worked for Tailwind Concessions for a little over a year. In that time I was promoted from bartender, to Shift Lead, to Retail Lead and ultimately GM. When I took over as the GM my “contacts” showed up for five days to “train me”. They had me fill out a questionnaire and then spent the rest of their time adding shelves to the storage space in back. 

With in a few short months, I regretted my decisions to take the promotion, whole heartedly. I have never been so micro managed in my entire life. 

My contacts had conflicting views on how to run things. I always felt like I was town between parents going through a divorce. I just did my best to keep both sides happy.  And I’d go weeks with out hearing from anyone in the home office. 

And God forbid you miss the 10am turn in time for paperwork (while working the front end because you’re short staffed due to your contacts telling you not to schedule the extra help), but if they want to take their sweet ole’ time getting back to you, they certainly will. 


The salary sounds good, and it’s always nice getting the check...but when you’re working 4am-12pm/5pm-9pm every day, with zero recognition, no thank you’s, just critique and new plan-o-grams being shoved down your throat. The pay simply is not worth it.

This company is a complete nightmare, and further more, a complete joke.

I handled General & Financial Office Management for 5 businesses for 2 years, worked diligently for 1 Restaurant, & filled in occasionally for the Cafè...

I believe I learned to stop being used on the job...

There was No Management, I was the Management...
The workplace culture did not have any such "international" presence flying nor working...
The hardest part of the job was my hours kept changing, there are no offers for Fulltime Salary Employment, Nobody was told when to take a lunch break, nor any breaks at all...people were doing whatever they wanted without a Supervisor...cameras throughout the airport but not at the Restaurants...the Airport should be in charge of the airport staff including all the Businesses operating within the airport.

 The Airport President, Vice President, Director, and Supervisory Staff should hire everyone who works at the only Airport instead of Outsourcing to other businesses located in other states...Flint International Bishop Airport is the only local Michigan Airport between here and Detroit, Michigan. The hardest part of the job was being used to do other people's job...the best part was leaving...there was no benefits, no paid time off, no offers for other jobs, etc., etc...

Work-life balance
Work-life balance at Tailwind Concessions is non existent. They expect you work all hours with little to no notice if your schedule changes.

Pay & benefits
My pay and benefits at Tailwind Concessions are the worst I've ever seen. Was way under paid for the position and work load.

Job security and advancement
In terms of job security at Tailwind Concessions, they look for reasons to write you up any little infraction. They'll fire anyone for any reason or no reason. It might be to right to hire state but they take it to the extreme.

Management
In general, managers at Tailwind Concessions are very clicky like groups of friends in high school you have the jocks and the geeks and then the ugly kids and no one interacts outside said group it sad really.

Culture
Collaboration with my colleagues at Tailwind Concessions is stressful everyone seems put out if you ask for there help, or they'll just straight up tell you "that's not my job".

Overall
My experience working at Tailwind Concessions it was fun at first but after that honeymoon phase of starting a new job reality sets in and you realise your being used.

I was hired as General Manager of the Tailwind Concessions location in, Plattsburgh, NY, in September of 2018 and resigned that position in August of 2019. Prior to working for Tailwind, I was the Late Night Service Manager for a large dining facility at, Plattsburgh State University. I have worked as a chef, a manager and since 1998, have owned my own management training and organizational development company; providing training and OD consulting services to companies around the world. So, when I say that Tailwind Concessions is the "worst managed company I have ever been associated with," I have the required background to make that assessment. 

If you are currently in a management position, making 35 - 45k per year, DO NOT LEAVE YOUR CURRENT POSITION to work as a manager for this company!

I only worked here 2 days til I figured out that they have a lot of issues. Day 1 on what was supposed to be “training” I was left to run a retail store alone after only being quickly shown what to do before the other person clocked out. I work 6 hours with no break and no assistance. Day 2 I did a 8 hour shift in a cafe where I saw many Food Safety issues. On what was to be my 3rd day;  where I was gonna work only 4 hours; I went in for an opening shift cans waited for almost an hour for someone to show up but after 20 minutes pasted from the time I was scheduled and still no one was there I left. During the entirety of the hiring process and work days I never received a badge which is essential for an airport and preventing be from parking without having to call to be allowed in. Scheduling and hours were never consistent and were decided the day before. The general manager would being take other employees input on where I should be placed and when. Overall due to major lack of structure I would not recommend working here

The work was not hard however, poor communication, lack of training and the lack of proper management created an environment that only encouraged burn out. The general manager and assistant manager were both extremely unreliable (never available+unable to resolve issue) and were the main facilitators for a hostile work environment. Instances of belittling employees and myself, interrupting costumers to publicly berate me, openly talking poorly about employees and myself to other employees and other acts of retaliation regarding schedules, lack of help, not giving promised yearly reviews ect. The general manager also encouraged me on two occasions not to contact Hr when these issues would not stop/ only got worse. Uncomfortable and personal information was also shared to me by upper management regarding them as well as their spouse who was/is also employed which made working together extremely uncomfortable and made bringing up issues/communicating even worse.

Top Job Titles	Average Salary
Barista 80 salaries reported	$15.03 per hour
Prep cook 49 salaries reported	$17.10 per hour
Line cook 112 salaries reported	$16.81 per hour
Cook 116 salaries reported	$16.78 per hour
Cashier 104 salaries reported	$14.96 per hour

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