customer service representative

maintenance technician

service technician

project manager

mechanical engineer

Tampa Electric Company

The culture is toxic in the line dept. Lots of ungrateful people. Constant complaing .  There are some decent people but they are overshadowed by the toxic ones. The apprenticeship has no structured training and you have to rely on being well liked to get the training needed to pass evaluation.  Their is a 2 tier system, Journeyman and apprentice. If you want to make it you will learn to fall In line and be viewed as a second class citizen and community punching bag.  Any input or remarks given will be scoffed at , any questions asked will be met with "why don't you know that" even from early on which will lead to a vicious cycle of not knowing,  needing to ask , and reprimanded for asking. Management acts like they want to help but most can't/ won't because they were previously buddies with those acting out or are scared of retribution themselves. The pay is great for the work load so I'd say still worth it, but id seek elsewhere if you can find similar pay.  Other debts don't seem to have the same problem and overall the company is great. 

Assisted in designing SAP FI/CO organization structure
•	 Maintained accounts and defined procedures for GR/IR clearing, over and under payments settlement, and credit card clearing. Defined a set of rules for the LIV process. Set up GR/IR adjustment account for regrouping and closing activities
•	 Defined the GL accounts for MM and set up the integration between FI and MM through Automatic Account Assignment
•	 Responsible for the configuration of Line Item Layouts, G/L Account Master Records, Tolerance Groups, Document Types. Worked on data migration to upload G/L accounts, Vendor master records, Customer master records from legacy to SAP
•	 Configured Accounts Receivable and sample ledger accounts
•	 Setup Automatic Payment Program, payment methods, ranking order for House Banks for company codes in Accounts Payable
•	Configured and customized the Asset accounting. Configured chart of depreciation, depreciation areas, asset classes, asset class account determination, calculation keys, depreciation keys, transaction types, acquisitions, and retirement

TECO was a great place to work given my direct supervisor liked me. I was able to advance in salary over my 16 year career, but I could not advance my position there.
Over the years, new management became increasingly suspicious of field employees and started to track them with GPS. Being a public company and increasing profitability in mind, it was apparrent that higher paid field employees were being replaced with much lower paid/younger employees. Using GPS tracking, and now cameras coming soon in the trucks, management had tools to build a case against their employees.
Overall, the benefits that the company provides the employees are quite good in comparison to other big utilities, but the "culture of fear" management does not suit many individuals who dont require that kind of structured work environment.

Employee Review – Tampa Electric

I worked at Tampa Electric (TECO) for [insert duration, e.g., 3 years] in a [insert role, e.g., engineering/project management] position. Overall, my experience was largely positive, with a few challenges along the way.

⭐ Pros:
Strong Benefits Package: TECO offers one of the better benefits packages I’ve encountered in the utility industry—comprehensive health insurance, a solid 401(k) match, pension options, and paid time off.

Work-Life Balance: While the workload can vary depending on department, I found a generally healthy work-life balance. Management was supportive of flexible work arrangements where possible.

Job Security & Stability: As a major utility provider, the company offers excellent job security. There’s a clear demand for the services we provide, and layoffs are rare.

Supportive Culture: Many coworkers were experienced, collaborative, and willing to help. TECO also puts effort into diversity and inclusion, with several Employee Resource Groups and community outreach programs.

Responsibility:
–	Responsible for developing energy storage system based on lithium ion cells used for residential and industrial applications. 
–	Co-lead a cross functional team located in multiple global locations designing a best in class system.
–	Define strategy for business and sales channel development in US, Germany, Australia and S.E. Asia for Stationary Energy Storage systems ranging from 7 kW to 100 MW scale-battery deployments for residential, industrial or commercial sectors.
–	Responsible for market intelligence: Analysis of regulations and market trends, competitor and customer intelligence, market modeling.
–	Acquire projects with relevant customers groups.
–	Collaborate on evaluation of business cases for target customer groups.
–	Represent company interests at associations and regulatory decision making bodies.
–	Participate at trade show events.
–	Close interaction with business development team in US and technical team in Munich.

Typical day in the call center was very stressful. Not because of the customers but lack of good management. They were never there and did not know the business. I have learned to never use the open door policy again because you will get fired. The hardest part of the job was watching the leads try to give a call to a supervisor. They just did not want to take them and at times sneaked out and request a rep on the floor call the customer back. Most enjoyable thing for me was all the people that are not in management. (WORST MANAGEMENT TEAM I HAVE WORKED FOR IN 30 YEARS OF WORKING !!!!) They were all so nice and hard working. It was a great 15 of the 18 1/2 years of service there because of that. I would work there though just not in customer service.

Its hard to summarize 35 years in to just a few sentances. Working at Tampa Electric was the thrill of a lifetime. I held many positions during my career. The company gave me the opportunity on 3 occasions to create, develop, staff and operate 3 different new departmments. I doubt anyone during my 35 years had that opportunity. The company allowed me to develop not only departments, but as an employee and as a mature adult. Most of my employees were college graduates and they too were seeking careers not just jobs. It was challenging, frustrating and fun. When I reached retirement age in 1995, the company was shifting gears going into a new direction and they needed capital, so along with 350 others we were offered retirement.

What is the best part of working at the company?
The company's pay very well. They also have good benefits. Health, dental,401k, life insurance and tuition reimbursement.

What is the most stressful part about working at the company?
The job itself is very stressful as well as the overall environment. There tends to be a lot of micro managing and pressure added . The job itself is easy but it is made stressful by leadership.


What is the work environment and culture like at the company?
Coworkers are nice and friendly how ever, the work culture or environment depends on what department you are in.


 

What is a typical day like for you at the company?
Extremely busy, no down time, stressful and under constant pressure to meet unrealistic goals by management, deescalating calls .

What is the best part of working at the company?
The pay was good and the work interesting.

What is the most stressful part about working at the company?
Getting material, too much work for the amount of people, customer deadlines. Management not being able to go up in head count. You can't fire a nonproductive employee. Annually budget cuts at the first of the year. LAck of support for doing maintenance work.

What is the work environment and culture like at the company?
Constant stress because of the work load.

What is a typical day like for you at the company?
You start off with a plan but there is always a fire because of lack of material, or a crew is sleeping in and the work you had planned does not get done.

A typical day at work consisted of incoming calls from customer about their electric accounts. Start, stop, or tansfer of service; bill synopsis, restoration of service, and irate customers. What I learn was to re-read meters, how to give customer break down of their bills, how to handle irate customers with care, how to handle high call volume with patience, and the customer is top priority.
Management is awesome. It is more of family environment where they are there to help in anyway possible.
Co-workers were great everyone really serious about their job.
The hardest part of the job was bill adjustments.
The most enjoyable part was that it was family orientated and full of love.

Top Job Titles	Average Salary
Customer service representative 1 salary reported	$88,470 per year
Maintenance technician 1 salary reported	$45,450 per year
Service technician 2 salaries reported	$55,913 per year
Project manager 3 salaries reported	$83,667 per year
Mechanical engineer 3 salaries reported	$56,000 per year

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