counselor

case manager

recovery specialist

mental health therapist

senior counselor

Tarzana Treatment Centers

A typical day starts when you pass through the front lobby where you'll find patients waiting to get into Detox. TTC has one of the few detox centers in Los Angeles county and you'll find people who have been waiting hours even days to get in. In the morning you'll meet with patients and then in the afternoon you'll spend billing. There is a huge emphasis on billing. Using Avatar you can spend three or four hours billing for one patient. In the department I was in, the average patient load was forty or fifty active patients.....minimum. Most of the patients have Medi-Cal, and Medi-Cal for Tarzana is a cash cow. They even came up with an additional program that basically reiterates notes already made, just so they can bill Medi-Cal an additional 45 minutes to an hour. And that time is more taken away from the patients that you're trying to help. It is a stressful environment with no management support, where patients are kicked out for minor infractions, where you can be accused of things unjustifiably, and where if you disagree with something, you will be ostracized and treated like a pariah, until they can up with some excuse to fire you. The turnover rate is high due to the low pay and the extreme conditions. For example, in the relatively short time I was there, three people in my own department were fired of which I was one. That's three people in less than four months and last I heard they're trying to get rid of more. There is a cult of personality there where either you're part of the in-group or you're not and if you're not, watch your back. Back stabbing or staff splitting is a regular occurrence, and since I started there has gotten a lot worse. They want you to advocate for the patients, but not if they find it inconvenient to do so, and more often than not, they find it a lot easier to kick a patient to the street than to help him, which to me is the complete antithesis as to why I got into this profession in the first place.

Overall, the work environment is extremely challenging. The role involves long stretches of desk time with little variation, and the cubicle setup is so small that it feels intentionally designed to limit movement and reduce focus on anything other than work. The shared workspace is consistently loud, with multiple Case Managers on calls at once, making it difficult to concentrate or hear yourself think.
Confidentiality practices are concerning, as conversations between Case Managers and their members are easily overheard throughout the room. Expectations around documentation also feel misaligned with ethical standards, as management encourages extending encounter times with unnecessary notes to increase billing.
The tools provided—particularly Epic—are cumbersome, and the training offered is insufficient for the complexity of the system. Supervisors frequently respond harshly, contributing to a tense and toxic atmosphere where employees are pitted against one another. Standards for professionalism are inconsistently enforced: some employees are reprimanded for briefly checking their phones, while others spend hours texting or watching videos, coming in late, talking to each other for hours, and bullying others without consequence.

Work-life balance
There's a HUGE turn around for this company.. They set you up for failure,  the Therapists are very unprofessional and unethical.  From The top Program Director there is biased culture,  unpleasant experience,  She is a very unprofessional,  uncaring,  undeserving of her position,  and  very racist. This Rehab Center is ran like the biggest joke/Meat market in the AV and the clients deserve to receive treatment for their addiction to better their lives.   Not just be there as a pay check from the government to keep that place open. Patients don't get proper treatment,  especially the Teen clients. Under staffed makes workers undervalued and un appreciated.  Once you're hired...You're on your own.. No proper training and if you dare to ask any questions,  you'll get your head handed to you.  GOOD LUCK

Pay & benefits
Its not worth the pay to get treated like yesterday's trash

Job security and advancement
The only way you could move up . Is if you're one of the Program Directors  Favorites.  And she already has her favorite.

Management
Everyone has complained about the Program Director in the Av and the CEO has not yet done anything to help.

Culture
There's no Culture... Just too many Chiefs and not enough Indians.

Overall
I FEEL SORRY FOR THE PATIENTS FROM TEENS TO ADULTS.  The staff is very unorganized and unpleasant.  The therapist are very unprofessional with clients, HIPPA should be contacted to report the Rehab.

My duties that I perform on a daily basis at work consume of these list of task as my role of the supervisor of primary care.
- Assist front office with checking in patients and screening new patients for various programs that are offered.
-Assist care teams in triaging patients and rooming the patient.
-Preping for procedures such as pap smears, adult and child physicals, EKG's, audiometry exams.
- Administrating medications as a result in abnormal vital signs including insulin per provider.
- Administer adult and child immunizations.
-Check emails and voicemails
-Attend conference calls
-Available for all escalations, questions, and structure the flow of the clinic to assure patients are seen within their scheduled times and to assure of no overtime.
I have learned how to structure a facility to work together as a team, and how to all become a team player. To practice safe patient care and enforce our company's policy and procedures.
The most enjoyable part of my working is seeing my staff happy when they see the outcome of how much was accomplished due to their result of working together as a team.

Unable to provide details at this time. Will update at a later time. 

Tip: gain experience, try not to participate in meetings and outings unless your friends with management or you can remain quiet, take plenty detailed notes of all directives given and completed, try to keep important conversations or questions in email only, stay positive, do not share ideas, and stick 100% to your job description. You should be fine. This may sound like common sense, but believe me many staff are unhappy with upper management, and their poor leadership. There are possibly 3 of many who are in leadership that lead their teams instead of pining them  against one another. Too many times, I have witnessed managers use an employees work in front of others as “what not to do” and encouraged employees not to “taddle” if they are struggling with a directive or other employee. The workplace culture is toxic and  the facilities need major upgrades, the only place for patients to smoke is right outside the facilities main entrance - there are no proper designated smoke areas. Managers in my department verbally yell and disrespect other case managers .

In hindsight, I should have walked out on the first day. I received minimal and inconsistent training for my position and was left to figure out the majority on my own. When I tried to voice my concern about the quality of care I observed participants to be receiving, I was dismissed and given poor excuses. During my short tenure here I was bullied by Directors (called "despicable" by one 3 months into the job), management, payroll, HR and admin staff who all operate with no accountability. When I reported certain interactions, I was treated like I was crazy and a nuisance for speaking up. 

The antiquated procedures and protocols here are another red flag. I find them to be amateur and can actually be of risk to staff and participants. 

The benefits are highway robbery - almost 20% of my paycheck went to insurance due to the company having a reputation for hiring "high risk" individuals. You'll also never get more than a 3% raise annually despite the workload that you will be assigned. 

I learned that I am worth more than the treatment of this company. 

Horrible management by individuals not licensed or even have social services related degrees. I have overhead many coworkers talk badly about each other and patients. Nonstop micromanagement to the point that you have to email your supervisor when you’re away from desk, on a break and on lunch. Job responsibilities and processes change with little training or a heads up so you’re constantly juggling with all the changes. You’ll find yourself behind on work and they will say that they’re open to having you do overtime, only to deny and tell you to manage your time better. Payment does not equate to the workload since it’s a high caseload, you’ll find yourself in a rut, regretting accepting this job and having to stay. Higher management makes promises they don’t keep like offering supervision towards licensure but then change their mind (I don’t think they ever even had the capability). They provide medical, dental, and vision but orientation is a mess and you’ll start to see red flags all over in every department.

My job as a Counselor II provided me with amazing experience in case management, individual and group counseling, discharge planning, supervision, clinical documentation, etc. There is a very high learning curve here and minimal training. You are thrown to the wolves. Clients are amazing and you REALLY need to care about them if you are going to stay and work here, because upper management will not really care about you. You get a guarenteed 3% raise annually, but need to make sure you ask for your annual review to get that raise. Benefits are good-Kaiser. As a counselor, you can't beat the schedule for residential=3, 12hr shifts/week. That means you work Tue/Thu/Sat (and LITERALLY have Mon/Wed/FRI/Sun OFF!!!) or Tue/Thu/Sun or Mon/Wed/Fri or Mon/Wed/Sat and LITERALLY have every other day off!! So you could technically work another job, although the 12-hour shifts can be though, they end up going by fast after you get used to them. Work culture can be tough because directors will not really care about you at ALL, so be prepared going in with that and you'll be fine.

It’s actually sad, the place has a lot of potential. Something that needs to happen is that they need to get rid of the incompetent employees that feel entitled because they have worked there for 100 years. THERE IS NO ADVANCEMENT. The only way you’ll make it is if you brown-nose. There is always someone willing/ volunteering to throw you under the bus. There is no team effort or organization. It’s a good place if you’re starting out in the human services industry but it’s not a place to build a career. Everyone thinks that they are better than one another. It’s a horribly toxic environment. It’s truly surprising that it’s still open. If the LA county medical knew their practices, their funding would end. That place doesn’t not care about their patients, the only thing that the CEO and director care about is the money. The offices and facilities look like they are about to fall apart. Drug deals probably happening in the parking lots as the people are going into rehab. 

I worked for Tarzana almost 5 years and I wish that I never took the promotion to work for another department that didn’t have my best interest in hand. Also you really train yourself to learn many things that isn’t in your job description.  In the prior position the only issues I didn’t like had everything to do with how the patient’s were talked about and good coworker’s talked about each other in mean ways. Management having their favorites and letting things slide when they shouldn’t. It has become draining where certain people would come in the office that you don’t get along with and it starts to agitate you and mess with your work effort. There is nowhere to go to get air and regather your self except the restroom and the parking lot to your car. The Christmas party is RIGGED!!  Overall there is some great people who work in the company! You should hold on to them as they are great friends to keep. 

Top Job Titles	Average Salary
Counselor 98 salaries reported	$29.76 per hour
Case manager 42 salaries reported	$28.81 per hour
Recovery specialist 66 salaries reported	$28.07 per hour
Mental health therapist 45 salaries reported	$41.48 per hour
Senior counselor 47 salaries reported	$30.31 per hour

Working at Tarzana Treatment Centers: Company Overview and Reviews

Tarzana Treatment Centers

Tarzana Treatment Centers Ratings

Popular jobs at Tarzana Treatment Centers

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected